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Information Overload Causing Frequent Basket Abandonment in Retail, Consumer Goods and Travel Purchases, Accenture Research Reveals

Hospitality Net

The research, based on a survey of 19,000 consumers across 12 countries highlights the issue of ‘information overload’, with 73% of consumers feeling inundated by too much choice and 75% saying they are bombarded by advertising, resulting in 74% abandoning purchases in the last three months of 2023.

Consumer 256
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With ABS, hoteliers can leverage retail best practices

Hospitality Net

Whether it’s adding extra pepperoni on a pizza, choosing add-ons when booking an airline ticket to AI-driven product recommendations in retail e-commerce, consumers are routinely exposed to personalization mechanisms in their shopping experiences. We have become accustomed to control over our purchases. So, what about hotels?

Retail 245
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Skift Webinar: Are Airlines Ready for a New Era of Retailing?

Skift Blog

Skift Take: In a recent panel discussion, industry leaders from Sabre, Travel in Motion, and Oman Air joined Skift to discuss the current airline retailing landscape, how consumer needs are evolving, and the best way to address those needs: transitioning to modern retailing powered by offers and orders.

Retail 228
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STUDY: Consumers Embrace Retail Automation, Reject Restaurant Robot Cooks

Hospitality Tech

Software Advice’s 2024 Automated Customer Experience Survey finds consumers demand speed and technology while shopping yet reject automation at multiple touch points.

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New Research: What Consumers Want: An Easy, Modern Travel Retail Experience

Hotel News Resource

According to new research commissioned by Travelport, customers prefer shopping in every other retailing sector over travel.

Retail 107
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Medallia: 61% of consumers willing to spend more for personalized experiences

Hotel Business

has released the findings of its new research report, Understanding Personalization Efforts in the Hotel and Retail Industries. The study found a strong link between personalization and overall satisfaction, validating earlier research that showed 61% of consumers are willing to spend more with companies if they offer a customized experience.

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Medallia Research Finds 61% of Consumers Are Willing to Spend More for Personalized Experiences, But Only 25% of Experiences are Highly Personalized

Hospitality Net

the global leader in customer and employee experience, today announced the findings of its new research report, Understanding Personalization Efforts in the Hotel and Retail Industries. Medallia, Inc.,

Retail 169