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To strengthen margins, hotels should look to successful upselling models. By adopting a proactive upselling culture, hotels can bridge this gap, engage guests more effectively, and unlock a powerful incremental revenue stream. The result is untapped revenue and a missed opportunity to enhance the guest experience.
This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by integrating Plusgrade’s upsell technology into the guest journey. NEW YORK, New York—Infor announced a preferred partnership between its Infor Hospitality Management Solution (HMS) and Plusgrade.
Hotels can effectively grow revenue today through applying revenue management strategies to the practice of upselling. By analysing guest data, using dynamic pricing strategies, leveraging pricing psychology, personalizing offers, and providing staff with the right tools and training, hotels can improve overall business performance.
This partnership combines Cloudbeds’ core property management system (PMS), channel manager, and booking engine with Canary Technologies’ guest management system, including mobile check-in, upsells, AI-powered guest communication, secure transactions, and more.
We’ll walk you through how intent data can elevate your marketing operation, including how it helps you: Easily prioritize accounts Craft engaging content that converts Retain and upsell customers
Skift Take: The startup Techsembly performs a neat trick in letting luxury hotel brands like The Peninsula sell gift cards to boost upsells without creating a downmarket vibe. No wonder it caught Sabre's eye. Sean O'Neill Read the Complete Story On Skift
Having members buy your high-margin upsells, like food and skincare products. Skift Take: Know what's cool? Have cool people join your member's clubs. Know what's even cooler? Sean O'Neill Read the Complete Story On Skift
Upsells are a simple, straightforward way to drive more revenue, increase engagement, and build customer loyalty. Implementing the right upsell strategy can improve the guest experience and your bottom line.
An effective strategy that can help is to upsell additional services or products relevant to customers. Therefore, upselling in hotels is not only influential but cost-efficient as well. What is Upselling? Upselling is a sales strategy that offers consumers additional services or add-ons to increase revenue.
Skift Take: The hotel industry is finally catching up to airlines in the art of online upselling, with new tech investments set to unlock billions in ancillary revenue. Sean O'Neill Read the Complete Story On Skift
Upselling is often misunderstood as a revenue tool. When done well, upselling can be a way to provide additional value to guests, enhancing their overall satisfaction. However, it's more than just a way for hotels to earn more money. In this post, I will explore this strategy, looking at how it can benefit hotels and guests.
This collaboration enables hotels using Infor HMS to drive incremental revenue and elevate guest personalization by seamlessly integrating Plusgradeâs proven upsell technology into the core guest journey. Hotels face growing pressure to do more with lessâdelivering tailored guest experiences while improving margins.
Include add-ons and upsells on your property’s website to increase revenue and allow guests to customize their stay with you. Research shows that chatbots can increase booking conversion rates for hotels by up to 30% and lead to a 55% increase in upselling opportunities for hotels. Watch the full session from Passport 2024.
Practical applications include: Demand optimization In hotel revenue management , pricing strategies rely on many different factors, including room rates, upsell opportunities, market and seasonal trends, and competitor pricing. DI can also be more proactive and suggest upsells tailored to guest profiles and booking patterns.
Expanding into merchandise and upselling products or niche services – such as pet-friendly options, hot desks, event spaces, shuttle services and car rentals – can enhance revenue without the need for costly infrastructure investment.
It’s a more holistic approach that captures more touchpoints like upselling – pre-stay and at your property – and F&B. It’s a more flexible metric that allows you to analyze rooms only (which rooms have the best utilization to revenue ratio) or to track your entire hotel space.
Quoality’s hotel upselling software aims at notifying the guests about offers and exclusives once the booking is done. This way, the hotelier can enrich the guest's experience before arrival.
From Canary’s Mobile Check-In to Smart Checkout to Dynamic Upsells, Digital Compendium, and Guest Messaging, the guest journey at BWH Hotels is set to become more personalized. This partnership marks a milestone by integrating Canary’s platform and AI-powered solutions with BWH Hotels’ hospitality.
Article - Complimentary Registration Now Open For Doug Kennedy's Next Training Webcast: Contemporary Approaches for Upselling at Check-In - Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software
And for hotels, this centralised insight enables tailored offers, dynamic upselling and operational efficiency – all of which translate to greater guest loyalty and increased revenue. The impact is measurable.
This removes the pressure from reservation teams, allowing them to focus on high-value tasks such as upselling, group bookings, and complex guest requests. Upselling : Offer room upgrades, packages, or early check-in. Increased Direct Bookings via Smart Conversations Beyond answering questions, modern AI doesn’t just serve — it sells.
Sales : Converts high-potential leads into booked events and upsells delegates on premium offerings. Growing revenue from meetings and events requires essential collaboration between Marketing, Sales, and Revenue Management : Marketing : Targets and attracts the right audiences and event types.
Additionally, hotels can schedule campaigns at optimal touchpoints during a guests stay, including breakfast promotions, happy hour reminders, or exclusive upselling opportunities.
Heres why a booking engine should be at the heart of your hotels digital strategy: Own the Guest Relationship: Unlike online travel agents (OTAs) , direct bookings give you full access to guest data, ideal for personalization, upselling, and loyalty-building. Real-Time Rates & Availability: Eliminate discrepancies and double bookings.
The new Kiosk has been upgraded for speed in terms of its build and functionality and enables hotels to upsell products and services during the check-in process. The kiosk can be used for check-in and check-out by guests or by staff. Used in economy, midscale, and luxury properties, guests can choose to check-in how they want.
7) Drive More Revenue with Upsell Tools Why stop at the room? Integration with upsell tools allows you to offer guests added services like late check-outs, room upgrades, spa packages, or dining experiences at the right time, and through the right channel.
Just like in retail, every interaction is a chance to upsell, cross-sell, and reinforce brand loyalty, Kalan said. Kalan opened with a compelling call for the industry to embrace a retail mindset.
Daily deals, upselling, promos and a number of other in-built capabilities allow Chokhi Dhani revenue managers to drive demand based dynamic pricing decisions. The booking engine was customised to fit Chokhi Dhani’s brand needs.
For hoteliers, this presents an opportunity to rethink upselling, not as selling extras, but as a way to improve the guest experience. Guests today expect more than a place to sleepthey're expecting experiences that feel personal and thoughtful.
By hyper-personalising your campaigns to specific audiences, you are able to increase your conversion rates, powering your upselling, and at the same time increasing your guest loyalty.
This joint effort provides two-way integration between systems and puts Canary’s guest management solutions like check-in, checkout, upselling, guest messaging, digital tipping, and digital authorizations directly into Maestro’s property management system.
30% of guests check-in via the Kiosk, cutting check-in time by a third and freeing up staff to really welcome their guests and provide remarkable experiences throughout their stay, not to mention the fact that Kiosks drive 25% higher upsells in our hotels today. “Since bringing Mews Kiosks to hotels in the U.S., of total U.S.
Hotels can even upsell additional amenities, leading to increased revenue and guest satisfaction. Digital menus are also easily updated in real-time, reducing printing costs and paper waste, while also providing an opportunity for restaurants to showcase high-margin items and offer automated upsells.
He has since helped to grow the company into a market leader in hotel upselling solutions. Oaky helps drive incremental hotel revenue and enhance the guest experience through targeted upselling messaging. Erik co-founded Oaky in 2013, alongside Lars Jonker and Tako Paddenburg.
Here’s why a booking engine should be at the heart of your hotel’s digital strategy: Own the Guest Relationship: Unlike online travel agents (OTAs) , direct bookings give you full access to guest data, ideal for personalization, upselling, and loyalty-building. Real-Time Rates & Availability: Eliminate discrepancies and double bookings.
And if youve started using automation tools to streamline upselling and improve guest spend, even better. It doesnt have to be. If youre already offering extras or promoting additional services, you're on the right track.
A good sleep program is a leading factor in guest satisfaction and word of mouth, plus it also offers upsell opportunities and long-term brand equity support.
Get that right, and the business benefits—like loyalty, upsells and stronger reviews—will follow. Technology should feel like magic—it works in the background, makes life easier and deepens the connection between guest and brand. What excites you most about the future of hospitality?
Key takeaways AI is ubiquitous: AI is now integrated across nearly all hotel tech categories, powering personalization, upselling, and predictive analytics. Upselling is core to revenue strategy: Upselling tools are no longer optionalâtheyâre essential, helping hotels maximize revenue from existing guests.
Boosted revenues On top of the revenue boost that can be driven by an enhanced guest experience, a unified inbox can also drive direct revenue by allowing you to configure and send upsell offers through WhatsApp templates. You can also boost revenue by crafting compelling upsell messages to send out at key moments.
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