December, 2024

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The Revolutionary AI Strategy for Hotels Based on the Blue Ocean Strategy

Hospitality Net

This strategy positions hotels as pioneers in creating new market spaces where AI and human synergy redefine hospitality, surpassing competition, and focusing on value innovation. It addresses challenges with a systematic and people-first digital transformation process that encompasses AI readiness, AI implementation, and AI in day-to-day operations.

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TSA Records Busiest Day Ever With Over 3 Million Travelers

Skift Blog

Skift Take: December 1 became the busiest day ever in TSA history as the agency processed 3.09 million travelers, capping off one of the busiest Thanksgiving travel periods on record.

Travel 269
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AI’s Game-Changing Role in Hotels

Hotel Management

AI is transforming hotels through personalisation, automation, and predictive analytics, enhancing guest experiences and operational efficiency while addressing ethical challenges for a competitive, tech-driven future. Artificial intelligence (AI) is set to revolutionise guest experiences and operational efficiencies in the hotel sector, marking a significant shift in how hotels interact with customers and manage services.

Hotels 189
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Three Ways Key Control Systems Keep Hotels More Profitable

Lodging

Hotel properties have a continuous flow of guests, which necessitates safeguarding everyone on the premises with comprehensive security measures. Trying to balance a warm and welcoming environment with security that is non-disruptive to guests is challenging to hotel security teams with the ebb and flow of people and activities occurring every day at all hours.

Hotels 162
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Setting the tone: the impact of a strong hotel GM

eHotelier

When you first walk into a hotel lobby do you get a sense of the hotel? A sense of positive or negative vibes. I have seen both lately and I firmly believe it starts with the Hotel General Manager – not rocket science.

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Expert Closing Techniques

Anthony Cole Training

In the old days of selling, closing was about what happens at the end of a client or prospect meeting did we get them to sign something, give us the green light, or seal the deal? The activity was about applying pressure on the buyer to make a decision NOW. Lets pause and think about how we, as buyers, feel when a person is pressuring us to make a buying decision now.

Closing 208

More Trending

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IHG’s Luxury Brands Tap Multi-Generation Travel for Growth

Skift Blog

Skift Take: IHG is revamping its luxury suites and rolling out new training to help cater to a rising trend in multi-generational travel. Who knew family values could be such good business?

Travel 245
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TFE Hotels adds New Zealand office as Heritage properties join the fold

Hotel Management

TFE Hotels is bolstering its presence on the ground in New Zealand with the establishment of a Country Office in Auckland, led by Warwick Kahl as Director of Operations NZ. The New Zealand Country Office will support TFE Hotels’ multi-property management deal with New Zealand’s leading accommodation provider, Heritage Hotels, announced at AHICE Aotearoa in October.

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Hilton Signs First Signia Hotel Outside of the United States

Lodging

AMMAN, Jordan—Hilton announced the signing of an agreement for a 272-key Signia by Hilton in Amman, Jordan. The signing marks the international debut of the brand and the first Signia property to be agreed outside the United States. Situated in downtown Amman, Jornda, the hotel will open in January 2025 and offer a convention center and meeting spaces, design, and cuisine.

Hotels 147
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Lotte New York Palace case study of how a robo-massage expands wellness revenues

eHotelier

In the wild world of welltech that we’re now entering, robo technologies are not here to supplant traditional spa teams or services, but to help hotels maximize the use of their spaces and find new customers.

Revenue 111
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Zel arrives in the Domincan Republic

Hotel Designs

Hotel Designs Zel arrives in the Domincan Republic Zel arrives in the Domincan Republic Following the brand’s successful launches in Mallorca and Costa Brava, Zel Punta Cana is getting ready to throw open its doors as the first lifestyle all-inclusive hotel in the Caribbean… Zel Punta Cana, the third property from Zel – a lifestyle brand by Meliá Hotels International and tennis legend Rafael Nadal – will open its doors December 2024.

Dining 94
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Marriott International Signs Agreement With Knowledge Economic City to Open Three Hotels in Madinah, Saudi Arabia

Hospitality Net

Marriott International, Inc. announced it has signed an agreement with Knowledge Economic City (KEC) to open three hotels within the Holy City of Madinah in Saudi Arabia. The anticipated openings will be part of the KEC master-development and feature over 1,200 rooms across three of the company’s brands – Courtyard by Marriott, Four Points by Sheraton and Residence Inn by Marriott.

Branding 264
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Airbnb Friendly Apartments Program Expands to UK Despite ‘Low’ Tenant Adoption

Skift Blog

Skift Take: With its Airbnb-friendly programs for apartments and condos, the short-term rental giant is expanding into markets that were once forbidden. Risks include whether landlords will continue to be enthusiastic and how other residents feel.

Market 252
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Pro-invest partners with Max Employment to hire more people with disability

Hotel Management

Pro-invest Group is creating more employment opportunities for people with disability under a partnership with Max Employment. Pro-invest’s Deputy Chair and CEO APAC Jan Smits, said the group will lean on the expertise of Max Employment – one of the largest providers of employment services in Australia – to identify suitable candidates for roles across its hotel network.

Hiring 147
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Four Seasons Hotel New York Reimagines Menu Concepts

Lodging

NEW YORK—The Four Seasons Hotel New York reopened its doors in November, marking a return following several years of closure. With its return, the hotel has released reimagined menu concepts for The Garden Restaurant and TY Bar, which flank the property’s Art Deco lobby. Both venues are open for reservations under the leadership of Executive Chef Maria Tampakis, Executive Pastry Chef Jonathan Pereira, and Director of Food and Beverage Iwona Luksza.

Hotels 147
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The art of storytelling through mobile ordering in hotel restaurants

eHotelier

By leveraging the storytelling potential of digital platforms, hotel restaurants can create immersive and memorable dining experiences that leave a lasting impression on their patrons, fostering loyalty and setting themselves apart in a competitive hospitality landscape.

Dining 102
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Thoughtful Thursday: How to create and manage your Expedia Group promotions

STAAH

Promotions are a great way to help your properties stand out to travellers searching across Expedia Group sites. The recent surveys by Expedia Group revealed that discounts remain the top motivator for travellers looking to book.* We’ve made it easy to offer promotions that will help attract your ideal travellers. Our tool lets you create and manage your property promotions directly from STAAH.** Key benefits Target high-value travellers: Advanced filters help you target exclusive traveller segm

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Meliá Hotels & Resorts Announces December 16 Opening of Meliá Casa Maya Cancún

Hospitality Net

Meliá Hotels & Resorts is proud to announce the opening of Meliá Casa Maya - Cancún, an exceptional new all-inclusive resort, set to welcome its first guests on December 16, 2024. Located on one of the Caribbean’s most iconic beaches, this all-inclusive resort promises an unforgettable getaway where every detail is designed to provide relaxation, luxury, and worry-free all-inclusive experience.

Resorts 263
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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The Rise of Live Tourism: How Shared Experiences Shape Our Future

Skift Blog

Skift Take: Traveling for music, sports, natural wonders – the experiences we share with others are a powerful force for connecting the world. We call it Live Tourism.

Tourism 241
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Hotelier Chris Dickinson signs Auckland properties to new luxe hotel brand

Hotel Management

New Zealand hotelier Chris Dickinson has introduced a new luxury accommodation brand to the market with four Auckland properties slated to launch within the first half of 2025. Luminous Living, which will offer premium property management services for owners, aims to disrupt the high-end lifestyle hotels category by raising the bar with “elevated guest experiences, seamless service, designer amenities, and an all-inclusive offering”.

Branding 147
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Luxury Group by Marriott International Shares Global Expansion Updates

Lodging

Marriott International, Inc. announced global expansion from the International Luxury Travel Market (ILTM) in Cannes. The Luxury Group’s new brand extensions, tented camps, remote lodges, and experiences are poised for growth. Spanning brands like The Ritz-Carlton, St. Regis Hotels & Resorts, W Hotels, The Luxury Collection, EDITION, JW Marriott, and Bvlgari Hotels & Resorts, the portfolio includes a new vision of experiential travel.

Resorts 147
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Cultural Immersion: Building legacy through authentic experiences

eHotelier

Every destination holds a story, a unique narrative woven through regions, cities, monuments, and architecture, each reflecting the unique character of its place.

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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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4 Hospitality Trends to Watch in 2025

Amadeus Hospitality

Originally published on PhocusWire 2024 is quickly drawing to a close and with it a strong year of demand for the travel industry. According to Amadeus’ business intelligence data , 5% more hotel room nights were booked globally from January – October 2024 compared to the same time last year. In response, hoteliers are looking to build on the positive momentum for 2025 with new technology investments that will help them stay ahead in a competitive marketplace and deliver on high traveler expecta

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Hilton Opens its First Tapestry Collection by Hilton Hotel in Melbourne with The Motley Hotel Richmond

Hospitality Net

The Motley Hotel Richmond brings a unique blend of history, art, and modern sophistication.

Hotels 263
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Indian Carriers to Reduce Losses Through Pricing Power and Stronger Traffic — India Report

Skift Blog

Skift Take: The reduction in losses is expected despite increase in costs related to fuel and grounded fleet, as domestic air passenger traffic surges.

Hotels 244
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First look: Adina Town Hall’s multi-million-dollar home-style makeover

Hotel Management

Adina Town Hall Sydney is set to unveil a multi-million-dollar “top-to-tail transformation” by designers Bates Smart with its reopening scheduled for February 2025. The 27-storey Toga-owned property is the latest in a new generation of Adina-branded hotels to launch globally. “This major scale project represents a huge repositioning of the asset, and ultimately supports our contemporary vision for the Adina brand,” said TFE Hotels Group Chief Operating Officer, Chris Sedgwick.

Scale 130
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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CoStar: Thanksgiving Calendar Shift Positively Impacts U.S. Hotel Performance

Lodging

WASHINGTON—Due to the Thanksgiving calendar shift, the U.S. hotel industry reported higher year-over-year performance comparisons, according to CoStar’s latest data through Nov. 23, 2024. U.S. Hotel Performance November 17-23, 2024 Percentage change from comparable week in 2023 Occupancy 59.7 percent (up 20.7 percent) ADR $150.49 (up 8.6 percent) RevPAR $89.80 (up 31.1 percent) Among the Top 25 Markets, Seattle reported the largest year-over-year occupancy increase (up 62.9 percent to 76.7

Occupancy 147
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Madrid sets the stage for the 3rd World Sports Tourism Congress

eHotelier

Organized by UN Tourism in collaboration with the Government of the Region of Madrid, with the support of Visit Nayarit and Turkish Airlines

Tourism 92
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Italy Implements Nationwide Ban on Self&Check&In Key Boxes in the Hospitality Industry

Hotel News Resource

The new security measure is expected to affect property owners using platforms such as Airbnb and Booking.com, which often allow travelers to check&in and pick up keys independently.

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Marriott International Signs Agreement To Bring The Ritz-Carlton To Serbia

Hospitality Net

Marriott International, Inc., announced today that it has signed an agreement with Danube Riverside d.o.o. Beograd to introduce The Ritz-Carlton brand in Serbia. Anticipated to welcome guests in 2027, The Ritz-Carlton, Belgrade will bring the brand’s legendary service and elegant design to the Capital city.

Services 262
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.