Consumer - Hotel Sales Focus

Consumer Complaints Against Airlines Have Soared

Skift Blog

DECEMBER 14, 2023

Skift Take: A consumer watchdog report found that complaints against airlines have continued to increase in 2023, despite improvements made on cancellations and delays. Meghna Maharishi Read the Complete Story On Skift

Consumer

Consumer Cancellation

Expedia CEO Defends B2B Partnerships as ‘Incremental’ to Consumer Businesses

Skift Blog

SEPTEMBER 4, 2024

Skift Take: Expedia's B2B business has penetrated international markets through partnerships that its consumer businesses have been unable to reach. Competitors are watching and are trying a similar tack. Dennis Schaal Read the Complete Story On Skift

B2B

B2B Consumer Business Market

Yatra Focuses on Corporate Travel as Consumer Business Faces Competition

Skift Blog

NOVEMBER 13, 2024

Skift Take: As Yatra looks at ways to workaround competition in its consumer business, the company is continuing to scale its corporate travel segment to drive profitability. Bulbul Dhawan Read the Complete Story On Skift

Consumer

Consumer Business Travel Scale

Empowering Consumers with Co-Creation and User-Generated Content

Social Hospitality

AUGUST 13, 2024

Marketing has evolved dramatically from traditional, one-way communication methods to consumer-centric approaches. Past strategies relied heavily on top-down messaging, where brands controlled the narrative, and consumers were passive recipients. What Is Co-Creation?

Consumer

Consumer Branding Market Marketing

A Recruiter’s Guide To Hiring In 2021

Advertiser: ZoomInfo

With vaccination rates rising, consumers spending more money, and people returning to offices, the job market is going through a period of unprecedented adjustment. As the New York Times observed, “It’s a weird moment for the American economy.” And recruiting professionals are caught in the middle.

Hiring

New Research: Understanding the Hidden Costs of Direct-to-Consumer Retailing

Skift Blog

JULY 22, 2024

Skift Take: In today’s rapidly evolving travel landscape, the trend toward direct-to-consumer (DTC) models has brought both opportunities and challenges. A new report from Travelport delves into the complexities and nuances of this shift, making a case for modern retailing that puts the consumer first.

Retail

Retail Consumer Travel

Information Overload Causing Frequent Basket Abandonment in Retail, Consumer Goods and Travel Purchases, Accenture Research Reveals

Hospitality Net

MAY 1, 2024

The research, based on a survey of 19,000 consumers across 12 countries highlights the issue of ‘information overload’, with 73% of consumers feeling inundated by too much choice and 75% saying they are bombarded by advertising, resulting in 74% abandoning purchases in the last three months of 2023.

Consumer

Consumer Retail Travel

Tracking Snacking: Three Consumer Trends to Help Hoteliers Curate Their F&B Offerings

Lodging

NOVEMBER 14, 2023

These strategies present an opportunity for hoteliers to curate […] The post Tracking Snacking: Three Consumer Trends to Help Hoteliers Curate Their F&B Offerings appeared first on LODGING Magazine.

Consumer

Consumer Scale Dining Services

PwC Consumer Sentiment Survey - Summer 2024

Hospitality Net

AUGUST 1, 2024

A consumer spending revival may be on its way for the second half of 2024. Favourable economic indicators, combined with the highest consumer sentiment in three years, could fuel a more positive finish to the year for some retailers. While there’s an intention for more spending, the majority of consumers are planning cutbacks.

Consumer

Consumer Retail Intent Operations

Top Technologies: The tools marketers need today to turn consumers into loyal customers

Hospitality Net

JUNE 3, 2024

Often, the consumer buying cycle for larger purchases, such as travel or luxury goods, is anything but straightforward. They must ensure brands are delivering on consumer expectations by providing the right experience to create not just a customer, but a long-term loyal customer.

Consumer

Consumer Market Marketing Intent

Trip.com Group To Showcase New Consumer Trends and AI Innovations at ITB Berlin 2024

Hospitality Net

MARCH 4, 2024

This marks the company’s second appearance at the prestigious international event, where it aims to provide an insider’s view into its latest technological innovations and cast a spotlight on the transformative consumer trends shaping the future of travel.

Consumer

Consumer Events Travel

Amid an Era of Volatility “The Resilient Consumer” is Adapting to Change, Accenture Survey Finds

Hospitality Net

JUNE 22, 2023

The majority (85%) of consumers believe they are currently living with uncertainty, with more than half (52%) expecting this to last for more than 12 months, according to new research from Accenture, the latest in a series of consumer surveys that Accenture has been conducting to test the pulse of consumer outlook and sentiment since the start of the (..)

Consumer

WTTC and IC Bellagio Partner for New Consumer Campaign

Hospitality Net

MAY 15, 2024

The World Travel & Tourism Council (WTTC) together with IC Bellagio and Members of the private Travel & Tourism sector, has launched a new consumer focussed initiative helping travellers understand how they can discover the world sustainably.

Consumer

Consumer Tourism Travel

Airbnb Fined for Misleading Australian Consumers

Skift Blog

DECEMBER 20, 2023

Skift Take: Airbnb will offer compensation worth about $154 per customer. Remember, Airbnb: That's $230 in Australian dollars. Sean O'Neill Read the Complete Story On Skift

Consumer

Consumer Travel

DOT Teams Up With State Attorney Generals to Investigate Airline Consumer Violations

Skift Blog

APRIL 16, 2024

Skift Take: Transportation Secretary Pete Buttigieg said the partnership would fast-track the process for resolving passenger complaints. Meghna Maharishi Read the Complete Story On Skift

Consumer

Latest Booking.com Sustainable Travel Data Reveals Ongoing Challenges for Consumers & Highlights a Heightened Opportunity for Cross-Industry Collaboration

Hospitality Net

APRIL 22, 2024

Today, Booking.com releases new research, with insights gathered from more than 31,000 travelers across 34 countries and territories, exploring the latest consumer attitudes, priorities and influences related to sustainable travel.

Consumer

Consumer Travel

New Research: How Consolidated Loyalty Currency Amplifies Value for Brands and Consumers

Skift Blog

OCTOBER 9, 2024

A new survey from IAG Loyalty shows consumers want more flexibility and simplicity in their loyalty programs, highlighting the benefits of a consolidated loyalty currency. Skift Take: Juggling too many loyalty programs? You’re not alone. To maximize profitability, business leaders must understand how to meet this demand. —

Consumer

Consumer Branding Business Hotels

Carnival Cruise: No Signs of Consumer Spending Slowdown

Skift Blog

SEPTEMBER 29, 2023

Skift Take: Carnival Cruise executives don't see the macroeconomic slowdown everybody is talking about. Dawit Habtemariam Read the Complete Story On Skift

Consumer

U.S. Consumers Complain About Airlines in Record Numbers

Skift Blog

DECEMBER 15, 2023

Skift Take: Today's podcast looks at airline passenger complaints, Dubai’s ascendency, and Indian tourists’ interest in African nations. Rashaad Jorden Read the Complete Story On Skift

Consumer

Timeshare Companies to Face More Consumer Lawsuits

Skift Blog

MARCH 23, 2023

Skift Take: Litigation against timeshare resorts isn't uncommon. But, even if the lawsuits get class action status, the damages for publicly traded companies including Hilton, Marriott and Travel + Leisure Co. are unlikely to be significant as it is part of "normal course of business."

Consumer

Consumer Resorts Travel Business

Timeshare Giants Report Consumer Pullback – Here’s the Outlook for Vacation Ownership

Skift Blog

AUGUST 12, 2024

Skift Take: Could international expansion help offset sluggish growth in the U.S.? "Global" "Global" was the word executives said the most on earnings calls we reviewed. Sean O'Neill Read the Complete Story On Skift

Consumer

Consumer Tourism Travel Hotels

Four Ways AI Can Transform the Hospitality Consumer Experience

Hospitality Net

MAY 7, 2024

While the discussion around Artificial Intelligence (AI) has been going on for years, there has been a renewed level of enthusiasm since the introduction of generative AI technologies like ChatGPT.

Consumer

Consumer Hospitality

U.S. to Allow Alaska-Hawaiian Merger to Proceed With Consumer Protections

Skift Blog

SEPTEMBER 17, 2024

Skift Take: The Alaska-Hawaiian merger cleared another major hurdle after receiving the green light from the DOT. Meghna Maharishi Read the Complete Story On Skift

Consumer

Over 200 Hoteliers To Lobby Congress for Hotel and Consumer Friendly Policies

Hospitality Net

SEPTEMBER 25, 2024

The American Hotel & Lodging Association (AHLA) this week is hosting its annual Hotels on the Hill fly-in event, which will draw more than 200 hoteliers and industry leaders from 36 states to Capitol Hill to lobby for a variety of important policies.

Consumer

Consumer Events Hotels

Airline Credit Cards and Frequent Flyer Programs Come Under Federal Scrutiny

Skift Blog

MAY 9, 2024

Skift Take: Federal agencies are currently investigating whether airlines have devalued frequent flyer miles to make it more difficult for consumers to redeem award tickets. Meghna Maharishi Read the Complete Story On Skift

Consumer

Building Better Travel Loyalty Programs With Insights From Amazon and Expedia Group’s One Key Program

Skift Blog

JANUARY 16, 2024

Skift Take: As brand loyalty and consumer retention become increasingly important business metrics, travel brands must find new and innovative ways to reach and engage consumers. Amazon Ads Read the Complete Story On Skift

Travel

Travel Consumer Branding Business

Exclusive: Expedia Terminates Its Hopper Relationship, Says It ‘Exploits Consumer Anxiety’

Skift Blog

JULY 12, 2023

Skift Take: Expedia ended its supplier relationship with Hopper over a variety of business practices it finds abhorrent. Was there a competitive motive involved, as well? Dennis Schaal Read the Complete Story On Skift

Consumer

Consumer Business Travel Hotels

Hotels Race to Comply with California’s Junk Fee Laws

Skift Blog

JUNE 22, 2024

Whether this leads to more competitive pricing or simply shifts consumer costs elsewhere remains to be seen. Skift Take: California's bold move is forcing all U.S. based hotels to put all their cards on the table, setting a new standard for price comparison that will likely go national. Sean O'Neill Read the Complete Story On Skift

Consumer

Consumer Hotels Resorts

AHLA Urges Congress to Take Up Legislation That Would Protect Consumers

Lodging

DECEMBER 5, 2024

WASHINGTON—The American Hotel & Lodging Association (AHLA) urged congressional leaders to take up important legislation that would protect consumers from hidden fees in their hotel booking journey before the 118th Congress ends Jan.

Consumer

Consumer Hotels

New Report: Unpacking the Need-to-Know Trends from Expedia Group

Skift Blog

NOVEMBER 30, 2023

Skift Take: Curious which trends will drive consumer travel interest in 2024? Expedia Group’s “Unpack ‘24” report offers actionable insights to help travel companies align with an array of offbeat trends and connect with travelers. Expedia Group Read the Complete Story On Skift

Consumer

Consumer Travel OTA

Airbnb to Display Total Price by Default in California to Comply With New Law

Skift Blog

JUNE 20, 2024

Skift Take: Varying state laws on price transparency may become confusing for consumers and a more complex issue for short-term rental providers. Dennis Schaal Read the Complete Story On Skift

Consumer

Consumer Accommodation Resorts Travel

Ask Skift: Why Are Junk Fees a Problem in the Travel Industry?

Skift Blog

AUGUST 15, 2024

Skift Take: Consumers hate junk fees and lawmakers have been slowly cracking down. But businesses are still pushing back. Rashaad Jorden Read the Complete Story On Skift

Consumer

Consumer Travel Business

DOT Launches Probe Into Loyalty Programs of 4 Largest U.S. Airlines

Skift Blog

SEPTEMBER 5, 2024

Skift Take: The investigation seeks to determine whether recent industry trends like devaluing the worth of miles and consolidation have adversely affected consumers. Meghna Maharishi Read the Complete Story On Skift

Consumer

2025 travel & wellness trends according to the experts

Hospitality Net

NOVEMBER 11, 2024

The landscape of travel, spa, and wellness is always transforming with technological advancements, changing consumer preferences, and shifting global paradigms.

Travel

Travel Consumer

United’s Super Bowl Ad: Book Now – No Change Fees

Skift Blog

FEBRUARY 6, 2024

Skift Take: United’s Super Bowl ad focuses on its no-change-fees policy as Washington casts scrutiny on airlines’ consumer practices. Meghna Maharishi Read the Complete Story On Skift

Consumer

Hilton Report Reveals Trends in App Adoption, Mocktails, and Resorts

Skift Blog

OCTOBER 4, 2023

Skift Take: Hilton has released a "trends report" aimed at consumer news sites. These three points are noteworthy for industry insiders. Sean O'Neill Read the Complete Story On Skift

Consumer

Consumer Resorts Travel Hotels

Announcing the Inaugural Skift Data + AI Summit: New York City in June

Skift Blog

FEBRUARY 14, 2024

Skift Take: This new event will bring together visionaries, CTOs, CIOs, and leaders driving change within travel to discuss how AI will unlock new value for consumers in travel and to showcase the work leaders are doing to create that future. Nicole Meyer Read the Complete Story On Skift

Consumer

Consumer Events Travel

Skift Travel Health Index Shows Strength Heading into Summer

Skift Blog

JUNE 7, 2024

Skift Take: The spring travel surge and strong consumer sentiment boosted the Skift Travel Health Index in April 2024. The momentum is expected to continue. Saniya Zanpure Read the Complete Story On Skift

Travel

Travel Consumer Tourism

Cruise Lines to Disclose Hidden Fees When California’s Junk Fee Law Kicks In July 1

Skift Blog

JUNE 12, 2024

Skift Take: On July 1, consumers will find out if cruise operators are going to stick with the spirit of California's new junk fee regulation: full price transparency. Dawit Habtemariam Read the Complete Story On Skift

Consumer

Consumer Operations Travel

Major U.S. Airlines Sue Biden Administration Over Junk Fees Rule

Skift Blog

MAY 13, 2024

airlines have filed a lawsuit against the Department of Transportation’s “junk fees” rule, arguing that it would create more confusion for consumers. Skift Take: Major U.S. Meghna Maharishi Read the Complete Story On Skift

Consumer

Uber-Expedia Super Deal? Our Answers to 10 Big Questions

Skift Blog

OCTOBER 17, 2024

Skift Take: Large scale acquisitions between consumer travel brands are rare these days, but now there are rumblings of one between Uber and Expedia. Could it work out? We're skeptical. Justin Dawes Read the Complete Story On Skift

Scale

Scale Consumer Travel Branding

Southwest Hit With $140 Million Fine Over 2022 Holiday Meltdown

Skift Blog

DECEMBER 18, 2023

Skift Take: The fine is the latest in a string of DOT actions to hold the airline industry more accountable for consumer-protection violations. Meghna Maharishi Read the Complete Story On Skift

Consumer

Consumer Travel

Yatra Expands Corporate Travel Footprint with Acquisition of Globe Travels

Skift Blog

SEPTEMBER 2, 2024

Skift Take: Yatra’s acquisition of a corporate travel company highlights its shift towards the more profitable business travel market, especially as competition heats up in the consumer travel space. With consumer revenue dropping, Yatra is doubling down on corporate clients. Peden Doma Bhutia Read the Complete Story On Skift

Travel

Travel Consumer Revenue Business

The High 5 of High Return Hospitality: Elevating Guest Experience, Employee Satisfaction, and Profit Margins

Hospitality Net

OCTOBER 8, 2024

Moreover, as consumer expectations skyrocket, there’s no margin for error. From property management to mobile point-of-sale, the right systems can help properties streamline processes, improve staff communication, and enhance guest service.

Consumer

Consumer Sales Hospitality Resorts

Consumer Complaints Against Airlines Have Soared

Expedia CEO Defends B2B Partnerships as ‘Incremental’ to Consumer Businesses

Trending Sources

Yatra Focuses on Corporate Travel as Consumer Business Faces Competition

Empowering Consumers with Co-Creation and User-Generated Content

A Recruiter’s Guide To Hiring In 2021

New Research: Understanding the Hidden Costs of Direct-to-Consumer Retailing

Information Overload Causing Frequent Basket Abandonment in Retail, Consumer Goods and Travel Purchases, Accenture Research Reveals

Tracking Snacking: Three Consumer Trends to Help Hoteliers Curate Their F&B Offerings

PwC Consumer Sentiment Survey - Summer 2024

Top Technologies: The tools marketers need today to turn consumers into loyal customers

Trip.com Group To Showcase New Consumer Trends and AI Innovations at ITB Berlin 2024

Amid an Era of Volatility “The Resilient Consumer” is Adapting to Change, Accenture Survey Finds

WTTC and IC Bellagio Partner for New Consumer Campaign

Airbnb Fined for Misleading Australian Consumers

DOT Teams Up With State Attorney Generals to Investigate Airline Consumer Violations

Latest Booking.com Sustainable Travel Data Reveals Ongoing Challenges for Consumers & Highlights a Heightened Opportunity for Cross-Industry Collaboration

New Research: How Consolidated Loyalty Currency Amplifies Value for Brands and Consumers

Carnival Cruise: No Signs of Consumer Spending Slowdown

U.S. Consumers Complain About Airlines in Record Numbers

Timeshare Companies to Face More Consumer Lawsuits

Timeshare Giants Report Consumer Pullback – Here’s the Outlook for Vacation Ownership

Four Ways AI Can Transform the Hospitality Consumer Experience

U.S. to Allow Alaska-Hawaiian Merger to Proceed With Consumer Protections

Over 200 Hoteliers To Lobby Congress for Hotel and Consumer Friendly Policies

Airline Credit Cards and Frequent Flyer Programs Come Under Federal Scrutiny

Building Better Travel Loyalty Programs With Insights From Amazon and Expedia Group’s One Key Program

Exclusive: Expedia Terminates Its Hopper Relationship, Says It ‘Exploits Consumer Anxiety’

Hotels Race to Comply with California’s Junk Fee Laws

AHLA Urges Congress to Take Up Legislation That Would Protect Consumers

New Report: Unpacking the Need-to-Know Trends from Expedia Group

Airbnb to Display Total Price by Default in California to Comply With New Law

Ask Skift: Why Are Junk Fees a Problem in the Travel Industry?

DOT Launches Probe Into Loyalty Programs of 4 Largest U.S. Airlines

2025 travel & wellness trends according to the experts

United’s Super Bowl Ad: Book Now – No Change Fees

Hilton Report Reveals Trends in App Adoption, Mocktails, and Resorts

Announcing the Inaugural Skift Data + AI Summit: New York City in June

Skift Travel Health Index Shows Strength Heading into Summer

Cruise Lines to Disclose Hidden Fees When California’s Junk Fee Law Kicks In July 1

Major U.S. Airlines Sue Biden Administration Over Junk Fees Rule

Uber-Expedia Super Deal? Our Answers to 10 Big Questions

Southwest Hit With $140 Million Fine Over 2022 Holiday Meltdown

Yatra Expands Corporate Travel Footprint with Acquisition of Globe Travels

The High 5 of High Return Hospitality: Elevating Guest Experience, Employee Satisfaction, and Profit Margins

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