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New Research: Understanding the Hidden Costs of Direct-to-Consumer Retailing

Skift Blog

Skift Take: In today’s rapidly evolving travel landscape, the trend toward direct-to-consumer (DTC) models has brought both opportunities and challenges. A new report from Travelport delves into the complexities and nuances of this shift, making a case for modern retailing that puts the consumer first.

Retail 268
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Consumer Complaints Against Airlines Have Soared

Skift Blog

Skift Take: A consumer watchdog report found that complaints against airlines have continued to increase in 2023, despite improvements made on cancellations and delays. Meghna Maharishi Read the Complete Story On Skift

Consumer 303
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Top Technologies: The tools marketers need today to turn consumers into loyal customers

Hospitality Net

Often, the consumer buying cycle for larger purchases, such as travel or luxury goods, is anything but straightforward. They must ensure brands are delivering on consumer expectations by providing the right experience to create not just a customer, but a long-term loyal customer.

Consumer 181
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Information Overload Causing Frequent Basket Abandonment in Retail, Consumer Goods and Travel Purchases, Accenture Research Reveals

Hospitality Net

The research, based on a survey of 19,000 consumers across 12 countries highlights the issue of ‘information overload’, with 73% of consumers feeling inundated by too much choice and 75% saying they are bombarded by advertising, resulting in 74% abandoning purchases in the last three months of 2023.

Consumer 260
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A Recruiter’s Guide To Hiring In 2021

With vaccination rates rising, consumers spending more money, and people returning to offices, the job market is going through a period of unprecedented adjustment. As the New York Times observed, “It’s a weird moment for the American economy.” And recruiting professionals are caught in the middle.

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WTTC and IC Bellagio Partner for New Consumer Campaign

Hospitality Net

The World Travel & Tourism Council (WTTC) together with IC Bellagio and Members of the private Travel & Tourism sector, has launched a new consumer focussed initiative helping travellers understand how they can discover the world sustainably.

Consumer 202
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Decoding consumer psychology: Secrets to customer delight

Hospitality Net

By strategically integrating joy and surprise into your customer interactions, you tap into the realm of consumer psychology. Understanding the triggers that evoke positive emotions allows you to craft memorable experiences, strengthening the bond between customers and your brand.

Consumer 199