Hotel Designs

FEBRUARY 19, 2024

This insights spurred a strategic communication overhaul, introducing customised offerings and AI personalisation, which enhanced guest retention, satisfaction, and increased direct bookings and upselling. Emphasising the value of personal connections, akin to luxury retail where 61 per cent of customers cherish such relationships.

Retail 105

Retail Upsell Hospitality Consumer 105

Boutique Hotel News

NOVEMBER 2, 2022

Consumer expectations have changed; luxury guests demand experiences that incorporate more than high thread count and 24-hour room service. Learning from retail . Hoteliers need to consider what high-end retailers such as Selfridges do well, and how it can be applied to hospitality. Shoppable content taps into consumer desires.

Retail 52

Retail Shopping Services Consumer 52

BCV

AUGUST 19, 2021

Last year, Labor Day travel broke passenger records at airports nationwide as we witnessed consumers itching to get away after many months spent in lockdown. Identifying and tracking current consumer travel trends is essential to know how your desired demographic approaches travel planning.

Consumer 52

Consumer Travel Market Marketing 52

Catala Consulting

FEBRUARY 19, 2024

In an era where consumer expectations are at an all-time high, the traditional one-size-fits-all approach to customer interaction no longer suffices. In retail, for instance, a leading online marketplace implemented hyper-personalized product recommendations, resulting in a 35% increase in conversion rates.

Revenue Management 52

Revenue Management Revenue Management Business 52

SiteMinder

OCTOBER 11, 2022

From collating data in one place to automation processes – these are key to ensuring time-consuming activities are completed quickly, boosting overall efficiency. The ability for your PMS hotel software to connect and integrate with other systems eliminates the need for time-consuming admin work on your behalf. Multifunctional.

Hotels 52

Hotels Management Revenue Management Revenue 52

BCV

JULY 20, 2021

These stats, which come from Sprout Social, don’t get any better when you consider that 40% of consumers expect a response within the first hour, and 79% expect that answer in the first 24 hours. Since people couldn’t go into physical retail locations and were using social media more often, those requests migrated to social platforms.

Hospitality 52

Hospitality Branding Business Closing 52

SiteMinder

JANUARY 8, 2024

This industry heavily relies on consumers having disposable income. Housekeeping management: Rostering housekeeping staff, and ensuring they know when and where to clean, can be a surprisingly tricky and time-consuming job. For example, drinks or spa packages.

Operations 59

Operations Management OTA Hotels 59