2024

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Banned in NYC: Airbnb One Year Later

Skift Blog

Skift Take: Local Law 18 hasn't yet led to a significant amount of additional long-term housing in NYC and hotels are thriving. But small-time hosts have lost a key source of income. Modifications, and a more balanced approach, are needed.

Hotels 361
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Paving the Way to Extended Stay: How Franchisors Can Set Up Developers for Success

Lodging

LODGING brings you the first installment of our three-part Ownership Series, providing owner perspectives on various hot topics and industry trends. We speak with Damon C. Healey, managing principal of Eternal Companies, on the various ways that a brand can facilitate success in the extended-stay sector. The extended-stay segment is attracting developers for three fundamental reasons: opportunity, performance, and longevity.

Branding 312
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The AI-Fueled Organization: Transforming for the Future with Oracle

Hospitality Net

In today’s dynamic world of cloud computing and enterprise solutions, Oracle has established itself as a leader by integrating advanced technologies to boost business operations across various industries. Let’s look at the applications of Oracle Hospitality, Oracle Cloud Infrastructure, and Fusion within the broader framework of Oracle’s enterprise solutions, and highlight how these platforms deliver robust, AI-enhanced functionalities, driving efficiency and growth in the hospitality industry a

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Revolutionizing The Hotel Guest Experiences of Tomorrow with Velma: The AI-Powered Assistant

Are Morch

In the ever-evolving landscape of the hospitality industry, the quest for higher revenue, enhanced productivity, and greater guest satisfaction is relentless. Leading the charge in this digital transformation is Velma, an AI-powered assistant designed specifically for hotels. Velma is not just any virtual assistant; it’s a game-changer, transforming online visitors into loyal guests through a […] The post Revolutionizing The Hotel Guest Experiences of Tomorrow with Velma: The AI-Powe

Revenue 331
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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How digital content influences traveler purchasing decisions

eHotelier

Understanding and harnessing the power of digital content is not just a strategy—it's a necessity for influencing traveler purchasing decisions and shaping their journey from the moment they start planning to the post-vacation sharing of experiences.

Travel 130
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Hoteliers Prioritize Personalization as They Significantly Increase Investment, Finds New Amadeus Research

Amadeus Hospitality

New study reveals sector plans to increase investment in technology by 16% in the coming twelve months Personalization viewed as a key driver of commercial value for hoteliers, as 85% of hoteliers feel it could help deliver in excess of 5% in incremental revenue May 16, 2024 – The new report, Travel Technology Investment Trends 2024 , published today from Amadeus finds hoteliers expect to increase their investment in technology by an average of 16% over the coming 12 months, with one in fi

Upsell 130

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Navigating Cyber Threats in Hospitality: Key Takeaways from HITEC 2024

Hospitality Tech

During HITEC 2024, industry leaders discussed the vulnerabilities hotels face from social engineering, complacency in cybersecurity investment, and the dual-edged nature of AI, urging CTOs to adopt a proactive stance.

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Biometrics changing the game for guest experience and safety

Hotel Business

by April Rae-Mallord Today’s hotel guest experiences are fantastic in many ways, with attention to detail that makes a stay memorable or even luxurious. From the personal greeting and chocolate on the pillow to exquisite amenities, the industry has excelled at creating a welcoming environment where guests feel both taken care of and valued. However, as a frequent hotel business traveler, there is still room for significant improvement when it comes to the end-to-end guest experience.

Services 105
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5 Ways Technology Can Enhance the Guest Experience at Your Hotel

Refine

With 40% of Americans traveling more in 2024 (1), the hospitality industry has seen a significant surge in demand. This uptick in travel presents a golden opportunity for hotels to increase revenue — but to capitalize, they must differentiate themselves in a crowded market. In this article, you’ll learn how hotels can use technology to offer The post 5 Ways Technology Can Enhance the Guest Experience at Your Hotel appeared first on Revfine.com.

Revenue 122
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Virgin Atlantic Reviews ‘Gender Neutral’ Policy for New Saudi Route

Skift Blog

Skift Take: Throughout its 40-year history, Virgin Atlantic has made its name by shaking up the airline establishment. This move suggests that when cultural sensitivities are concerned, even a trailblazer can have its limits.

Tourism 353
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Lufthansa Seeks 19.9% Stake in TAP Air Portugal, Report Says

Skift Blog

Skift Take: The German airline group wants to avoid purchasing a controlling stake in TAP because it doesn't require approval from European Union antitrust authorities.

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Athens City Official: ‘Rapid Growth Has Left the City Exposed to Climate Change’

Skift Blog

Skift Take: Athens has had infrastructure shortcomings for quite some time. Climate change and a tourism boom magnified the problems. The city's top tourism hopes greener upgrades can be a solution.

Tourism 345
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Visa Enters Partnership to Skill India’s Tourism Workforce Amid Shortage — India Report

Skift Blog

Skift Take: Skilling programs are necessary. However, training them to take up jobs in tourism cannot be the only focus: the industry also needs to figure out how to retain the talent.

Tourism 337
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Elliott Owns Enough Southwest Shares to Call for a Special Meeting

Skift Blog

Skift Take: Elliott is amping up the pressure on Southwest. Now that it's crossed the threshold in owning 10% of the carrier's common stock shares, the hedge fund could call a special meeting to force a vote on whether to oust Southwest CEO Bob Jordan and chairman Gary Kelly.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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The New World of Travel Startup Funding

Skift Blog

Skift Take: Skift has covered hundreds of travel startup funding rounds over the past few years, and we’ve spoken with numerous founders and investors about the state of venture capital. They all tell a similar story: There’s money to be had, but the bar is much higher now.

Travel 348
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United Airlines Is First U.S. Carrier to Bring Back LAX-Shanghai Flights

Skift Blog

Skift Take: As Western carriers continue to pull out of China due to capacity restrictions and the closure of Russian airspace, United relaunched its nonstop service from Los Angeles to Shanghai.

Services 340
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DOT Launches Probe Into Loyalty Programs of 4 Largest U.S. Airlines

Skift Blog

Skift Take: The investigation seeks to determine whether recent industry trends like devaluing the worth of miles and consolidation have adversely affected consumers.

Consumer 340
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U.S. Hotel Workers on Strike: What to Know

Skift Blog

Skift Take: About 40,000 hotel workers have contracts expiring over the next year. So these few days of strikes might just be a preview of coming attractions at several dozen hotels.

Hotels 333
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Merger Date Set for Air India and Vistara

Skift Blog

Skift Take: The merger of Vistara and Air India will end the long process of consolidating the web of aviation entities and organizing them into one airline business. This follows a 24-year quest for Singapore Airlines and Tata to co-own Air India.

Business 338
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Star Alliance Fires Back at SAS Defection with Loyalty Status Match

Skift Blog

Skift Take: With the ink barely dry on the divorce papers, Star Alliance is wasting no time in luring back some of SAS’ most loyal - and profitable - customers. The aim of this neatly timed promotion is business continuity and customer retention, but it remains to be seen how many frequent flyers will take up the offer.

Business 334
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Expedia CEO Defends B2B Partnerships as ‘Incremental’ to Consumer Businesses

Skift Blog

Skift Take: Expedia's B2B business has penetrated international markets through partnerships that its consumer businesses have been unable to reach. Competitors are watching and are trying a similar tack.

B2B 330
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Istanbul is the World’s Most Connected Airport, New York and Tokyo Miss the Top 20

Skift Blog

Skift Take: The notable lack of New York, Tokyo, and Delhi in the top 20 highlights the difference between a city's international standing and a given airport's nonstop connectivity.

Business 347
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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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BTS’ Jin Leads Global Tourism Push as Seoul Turns Up K-Pop Charm

Skift Blog

Skift Take: Seoul's betting big on K-pop's global pull, and it’s working. BTS’ Jin is fronting their latest tourism push, showing that K-pop’s influence isn’t just hype — it’s real economic power.

Tourism 336
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Southwest Chairman Gary Kelly to Step Down Amid Activist Pressure

Skift Blog

Skift Take: Gary Kelly has been a part of the Southwest family for almost four decades. Will his departure and that of six other board members be enough to keep Elliott happy?

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The State of Travel 2024: Aviation – Skift Travel Podcast

Skift Blog

Skift Take: Airlines have seen profits and revenues boom this year, so does that mean all is well in the sector? Not quite – the industry's recovery is far from complete. We explain why in this episode of the Skift Travel Podcast.

Travel 334
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Can Koala Airlines Break Australia’s ‘Third Player’ Curse?

Skift Blog

Skift Take: The prospect of a level-headed and sustainable competitor entering the Australian market is exciting, but a huge number of unknowns makes it near-impossible to predict Koala Airlines' chances in the wild.

Market 334
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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China’s Airlines Expand International Reach: New Skift Travel Health Index

Skift Blog

Skift Take: While Chinese airlines are making significant strides in expanding their international operations, the recovery of outbound travel demand remains key for their long-term success.

Travel 332
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United Airlines Flight Attendants Take Step Toward Strike — 99.9% Vote Yes

Skift Blog

Skift Take: United flight attendants are the latest to vote overwhelmingly for a strike as flight attendant negotiations have become particularly contentious this past year.

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FIVE Hotels Results Show ‘Cannibalization’ in Dubai

Skift Blog

Skift Take: Party hotel brand FIVE has seen years of success in Dubai, but after putting three hotels in one city, the group is starting to "cannibalize" its own business.

Hotels 321
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U.S. National Parks Vs. Overtourism: 3 Steps to Stop Overcrowding

Skift Blog

Skift Take: The new $100 million grant will boost the National Park Service's efforts to mitigate overtourism. It's going to need the help because there are no signs of a visitor slowdown.

Services 334
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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.