Trending Articles

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Southwest Chairman Gary Kelly to Step Down Amid Activist Pressure

Skift Blog

Skift Take: Gary Kelly has been a part of the Southwest family for almost four decades. Will his departure and that of six other board members be enough to keep Elliott happy?

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Your Data, Your Control: Ensuring Your Data is YOUR Data When It Comes to Hotel Technology

Hospitality Net

In the modern, data-centric, tech-reliant hospitality industry, hotels depend heavily on third-party vendors to streamline operations, enhance guest service, and maximize profits and productivity. This dependency, however, introduces a vulnerability as it involves sharing sensitive data with these external partners.

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10 best hotel loyalty programs and how to set up your own

Hospitality Net

Loyal clients are what all hotels strive for. The more loyal the client, the less likely they are to switch to another brand - and hotel loyalty programs are an ideal way to seal the deal.

Hotels 250
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Cvent Acquires Marketing Tech Company Splash

Lodging

TYSONS, Virginia—Cvent announced that it has acquired Splash, an event marketing technology company. Splash’s platform allows marketers to create on-brand, measurable, and repeatable event programs that drive pipeline and sales. Over 500 organizations, including more than 60 Fortune 1000 companies, use Splash for their event marketing needs. Together, the companies plan to continue investing in their products and serving their customers to accelerate event success.

Market 280
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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The Secret to Effective Sales Proposals

Anthony Cole Training

An effective sales proposal is less about what the proposal includes and more about what the end result is supposed to achieve. In fact, many sales proposals are delivered much too soon and inappropriately, often generated because the prospect asked to "see what you can do." If a salesperson follows a stage-based sales process, they know that a proposal only follows when the prospect has hit certain milestones in the discovery process, and they will be ready to give an answer, whether yes or no,

Sales 237
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Key appointments: The Langham, Gold Coast, Hyatt Place Melbourne and Outrigger Kaua‘i Beach

Hotel Management

The Langham, Gold Coast hires three key leaders The Langham, Gold Coast has welcomed three experienced personnel to its team, including a new General Manager, Arpad Romandy, and leaders across F&B and HR. In a hospitality career spanning over 30 years, Romandy has held roles with InterContinental Hotels Group across England, Spain, and the United States, as well as Shangri-La Sydney and most recently, as General Manager of InterContinental Hayman Island Resort.

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Peachtree Group Launches Restaurant Management Division

Lodging

ATLANTA, Georgia—Peachtree Group has launched a restaurant management division. Under the leadership of Daniel Puglisi, SVP of corporate operations for hospitality management, this division will focus on operating quick-service restaurants, starting with coffee shops. This new venture underscores Peachtree Group’s commitment to expanding its footprint in the hospitality industry, beginning with a partnership with AdventHealth and launching a Starbucks location in its AdventHealth Orlando h

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Biometrics changing the game for guest experience and safety

Hotel Business

by April Rae-Mallord Today’s hotel guest experiences are fantastic in many ways, with attention to detail that makes a stay memorable or even luxurious. From the personal greeting and chocolate on the pillow to exquisite amenities, the industry has excelled at creating a welcoming environment where guests feel both taken care of and valued. However, as a frequent hotel business traveler, there is still room for significant improvement when it comes to the end-to-end guest experience.

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VANITY GROUP to Distribute the Prestigious Hermès Hotel Collection

Hotel Management

VANITY GROUP, the leading provider of luxury hotel essentials, proudly announces the addition of the distinguished Hermès Hotel Collection range to its esteemed portfolio. This partnership epitomises the fusion of Hermès’ timeless elegance and VANITY GROUP’s commitment to exceptional quality and sophistication. The Hermès Hotel Collection stands as a beacon of luxury and refinement, showcasing the French house’s renowned craftsmanship and heritage.

Hotels 130
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DOT Launches Probe Into Loyalty Programs of 4 Largest U.S. Airlines

Skift Blog

Skift Take: The investigation seeks to determine whether recent industry trends like devaluing the worth of miles and consolidation have adversely affected consumers.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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REPAY and Otelier DigiPay Integration Revolutionizes Hotel Vendor Payments

Hospitality Net

ATLANTA, September 10, 2024 - Repay Holdings Corporation (NASDAQ: RPAY) (“REPAY”), a leading provider of vertically-integrated payment solutions, today announced an embedded integration with Otelier, a hospitality software and performance optimization platform, to create a one-stop shop for their clients to more efficiently execute vendor payments from the same platform they process and manage invoices, DigiPay.

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Red Roof Opens 700th Property in Jamaica, New York

Lodging

COLUMBUS, Ohio—Red Roof continued to strengthen the brand and its business with the opening of its 700th property, a new build in Jamaica, New York, along with a new build and prototype, the HomeTowne Studios by Red Roof Tampa – Airport, in Tampa, Florida. “This is a critically important time for our brand as we evolve to meet changing needs and expectations of our franchisees and guests,” said Red Roof President Zack Gharib.

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Empowering hotel staff with AI: bridging technology and tradition for superior guest experience

eHotelier

AI has the potential to revolutionize the way hotel employees learn, making the process more effective and faster, which in turn fosters a culture of innovation and openness to transformation.

Hotels 98
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Extended Stay America Suites Buffalo opens

Hotel Business

Extended Stay America has opened the Extended Stay America Suites Buffalo in Buffalo, NY. The two-story, 100-room property features free WiFi, a free grab-and-go breakfast and an on-site guest laundry room. All suites include fully equipped kitchens with full-size refrigerators, microwaves, stovetops, cookware, utensils, dishes and a dedicated workspace.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Expedia CEO Defends B2B Partnerships as ‘Incremental’ to Consumer Businesses

Skift Blog

Skift Take: Expedia's B2B business has penetrated international markets through partnerships that its consumer businesses have been unable to reach. Competitors are watching and are trying a similar tack.

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Highest Season Launches the Hotel Sales Mastery Course: A Comprehensive 8-Week Training Program to Revolutionize Hotel Sales

Hospitality Net

Highest Season, a leader in commercial strategies and sales courses that generate revenue for hotels, is excited to introduce the Hotel Sales Mastery Course. A unique, online training program that goes beyond traditional hotel sales education.

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Wyndham Debuts First U.S. Registry Collection Hotel

Lodging

PARSIPPANY, New Jersey—Wyndham Hotels & Resorts debuted The Mining Exchange, a Registry Collection Hotel, marking the first property in the collection in the United States. The 128-room, newly renovated hotel is located in downtown Colorado Springs, Colorado. Once home to the stock exchange for gold and silver sourced from the Rockies, guests can now take in the hotel’s history and use amenities including multiple onsite culinary outlets, a full-service spa, and an on-site art gallery, [R

Hotels 264
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Time-Saving Tools: 5 Must-Have Technologies for Your Hotel

eHotelier

New technology is coming out every year in hospitality. Many hoteliers are benefiting greatly from it by using tech to streamline processes and free up valuable time and resources.

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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Sheila Johnson to receive Peggy Berg Castell Award at Lodging Conference

Hotel Business

AHLA Foundation has revealed that entrepreneur and hotelier Sheila Johnson will receive the Peggy Berg Castell Award at The Lodging Conference 2024 in Phoenix in October. The award recognizes individuals who have made significant contributions to elevating and advancing women in the hospitality industry. As founder/CEO of Salamander Collection , Johnson has built a portfolio of properties in the U.S. and Jamaica, emphasizing the importance of showcasing each hotel’s unique environment.

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Elliott Owns Enough Southwest Shares to Call for a Special Meeting

Skift Blog

Skift Take: Elliott is amping up the pressure on Southwest. Now that it's crossed the threshold in owning 10% of the carrier's common stock shares, the hedge fund could call a special meeting to force a vote on whether to oust Southwest CEO Bob Jordan and chairman Gary Kelly.

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4 Fun Date Ideas That Capture a Revenue Managers heart

Hospitality Net

Today, we’re mixing business with pleasure—literally. If you’re dating a revenue manager, you know they love efficiency, data, and getting the most value out of everything. So why not plan a date that satisfies their inner strategist while still being tons of fun?

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J.D. Power: Guest Satisfaction at Third-Party Managed Hotels Significantly Improves

Lodging

TROY, Michigan—According to the J.D. Power 2024 North America Third-Party Hotel Management Guest Satisfaction Benchmark, overall guest satisfaction with branded hotels run by the nation’s largest third-party management companies improved significantly this year, outperforming chain-managed and independently operated hotels. “Third-party management companies operating branded hotels are really firing on all cylinders by consistently delivering well-maintained buildings, cleaner guestrooms, and an

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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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Benjamin Lehmann appointed GM at Shinta Mani Angkor and Bensley Collection Pool Villas Siem Reap

eHotelier

Anthony Lark, Executive Director of HMD Asia who own and manage Shinta Mani Hotels in Cambodia, is delighted to announce the appointment of Benjamin Lehmann as General Manager of Shinta Mani Angkor and Bensley Collection Pool Villas in Siem Reap, from 4 September 2024.

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Peachtree Group promotes Steve Mackenzie

Hotel Business

Peachtree Group has promoted Steve Mackenzie to EVP, hotel operations in the firm’s hospitality management division. In his expanded role, he assumes a central role overseeing Peachtree’s hotel portfolio financial performance while ensuring franchise procedures, regulations and standards are adhered to while growing company culture and teams. “Steve has been instrumental in the exceptional growth and results of our hospitality management portfolio over the past six years,”

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U.S. Hotel Workers on Strike: What to Know

Skift Blog

Skift Take: About 40,000 hotel workers have contracts expiring over the next year. So these few days of strikes might just be a preview of coming attractions at several dozen hotels.

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citizenM Brand Opens Largest Property to Date in Historic Back Bay, Boston

Hospitality Net

citizenM, the pioneer of affordable luxury hotels, is celebrating the opening of its second Boston-based property - citizenM Boston Back Bay. The newest addition to the portfolio is located in the heart of Boston’s historic Back Bay neighborhood, part of the mixed-use development, Lyrik, and designed by citizenM’s long standing architecture partner concrete Amsterdam.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Hilton Celebrates Operation of Over 8,000 Global Hotels

Lodging

MCLEAN, Virginia—Just over two years after opening its 7,000th hotel, Hilton now has more than 8,000 hotels operating globally. Following a series of additions to its portfolio, including NoMad, Graduate Hotels, Small Luxury Hotels of the World, and Autocamp, Hilton has grown the company’s global network. “This has been a significant year for Hilton’s development, marked by strategic partnerships and acquisitions, and continued organic growth from our existing brands,” said Kevin Jacobs, c

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d line and La Cabra Kampanilen – brewing tradition with modern design

Hotel Designs

Hotel Designs d line and La Cabra Kampanilen – brewing tradition with modern design d line and La Cabra Kampanilen – brewing tradition with modern design La Cabra Kampanilen is more than just a café; it’s a harmonious blend of tradition and modernity, where every element – including some d line design details – is designed to offer a unique, enduring experience… Nestled in the vibrant harbour area of Aarhus Ø, you find the café and coffee shop, La Cabra Kampanilen.

Shopping 101
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HB Exclusive: Hotel Equities, 34th Floor Hospitality team to enhance F&B concepts

Hotel Business

Hotel owner, operator and developer Hotel Equities (HE) and 34th Floor Hospitality , a food and beverage consulting and management firm, are teaming up to upgrade the F&B offering across HE’s portfolio with immediate integrations at new-build properties in the Caribbean and Latin America (CALA). The partnership aims to elevate dining experiences by leveraging 34th Floor’s track record of inventive concept design and brand development, tailoring F&B offerings to the demands of

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What’s next for Azul, Brazil’s No. 2 Airline?

Skift Blog

Skift Take: Azul is now the second-largest carrier in Brazil. The pandemic did little to deter its growth, but the airline must find a solution for its increasing debt levels. Could a merger fix this?

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.