Trending Articles

article thumbnail

Hotels Shrug Off Airbnb's Push Into Experiences – But They Still Need to Compete

Skift Blog

Skift Take: Airbnb’s relaunch of its Experiences platform and new offering of hotel-style à la carte services might pressure hoteliers. But so far, many hotel execs seem unfazed.

Services 200
article thumbnail

IHG’s voco hotels Reaches 100 Open Hotels

Lodging

LONDON—IHG Hotels & Resorts (IHG) celebrated the milestone of 100 open hotels for its voco brand within seven years. Since its launch in 2018, voco has quickly become the fastest-growing brand within IHG’s Premium collection, having achieved record development activity levels across openings and signings in 2024, with properties in over 25 countries and further market entries in Türkiye, Malaysia, and Aruba set for the next two years.

Pipeline 197
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Now open: inside Australia’s first Mondrian Hotel and Residences

Hotel Management

Australia’s first Mondrian Hotel and Residences has begun welcoming guests with the opening of Mondrian Gold Coast. Designed by architects Fraser and Partners, the 208-room luxury lifestyle hotel overlooks the shores at Burleigh Heads on the southern Gold Coast. An expansive accommodation offering, designed by California-based Studio Carter, includes 132 Studios, 63 Suites and 10 two- and three-bedroom Homes, with full kitchens, open plan living and laundry facilities.

Hotels 179
article thumbnail

The AI Revolution in Hospitality: Transforming Guest Experiences in 2025 and Beyond

Are Morch

Introduction: The New Era of Hospitality The hospitality industry stands at a pivotal moment of transformation. As we navigate through 2025, artificial intelligence has evolved from experimental technology to an essential component of hotel operations worldwide. This shift represents more than just technological advancement, fundamentally redefining what it means to deliver exceptional guest experiences.

article thumbnail

Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

article thumbnail

How Drone Storytelling Is Transforming Hotel Marketing

Hotel Speak

As hotel marketing evolves, so does the demand for emotionally-driven, immersive content. Drone storytelling is emerging as one of the most powerful tools to showcase a hotel”s unique environment, ambiance, and guest experience. Drone marketing specialist Olha Kotova shares how aerial content is driving real results for hotels – from higher engagement to increased bookings.

article thumbnail

Rolls-Royce CEO: Only Sustainable Aviation Fuel Can Decarbonize Long-Haul Flights

Skift Blog

Skift Take: Forget the hydrogen hype – at least for now. Rolls-Royce says sustainable aviation fuel is the only viable path to cutting emissions for long-haul air travel in the next 20 years.

Travel 310

More Trending

article thumbnail

Driftwood Capital Provides $35M in Mezzanine Financing for Sheraton Dallas

Lodging

DALLAS, Texas—Driftwood Capital announced that, through its lending fund Driftwood Lending Partners, LP, it has provided $35 million in mezzanine financing for the refinancing of the Sheraton Dallas hotel, Texas’s largest hotel with 1,841 keys and more than 230,000 square feet of meeting space. The mezzanine loan is part of a broader refinancing by the borrower, a joint venture sponsored by Chartres Lodging Group.

article thumbnail

Margins Matter: The APAC Hotel Recovery in Focus

HotStats

While much of the global hospitality sector remains in flux, Asia-Pacific’s hotel industry is carving its own path—one defined not just by rising revenues but by sharper operational choices. The latest regional figures reveal a complex picture of recovery, where topline growth, margin management, and cost strategy are inextricably linked.

Revenue 102
article thumbnail

How to Attract More Bookings with Irresistible Hotel Packages

STAAH

Looking to stand out in a crowded market and boost bookings? The answer might lie in how you package your offerings. Why Hotel Packages Work When travellers book accommodation, they’re often looking for more than just a bed. They want value, convenience, and experience, all bundled up in one booking. That’s where hotel packages come in. In today’s competitive travel market, bundling your offerings into creative packages isn’t just a nice touch, it’s a business strategy.

OTA 85
article thumbnail

Marriott Chases Lower Price Points With $100-a-Night Rooms

Skift Blog

Skift Take: Marriott has realized it has been been leaving money on the table by primarily catering to expense-account travelers and vacationers in the luxury and upscale segments.

Travel 214
article thumbnail

State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

article thumbnail

EVT to launch bumper QT in Queenstown following Rydges integration

Hotel Management

EVT Hotels and Resorts is set to convert its Rydges Lakeside Queenstown property into a QT hotel, integrating with the existing 69-room QT Queenstown. Following a major refurbishment of the existing 152-room Rydges hotel in line with QT’s bold design, the combined QT Queentown will feature a total of 221 rooms, the majority of which will feature guest balconies overlooking the Lake Wakatipu waterfront.

Events 147
article thumbnail

Plusgrade and ALL Accor, Accor’s Loyalty Program, Partner to Expand Loyalty Rewards Exchange

Lodging

Plusgrade and ALL Accor, Accor’s booking platform and loyalty program, announced a strategic partnership to introduce an enhanced loyalty exchange solution for members of ALL Accor. This partnership enables members to convert points from other participating loyalty programs into reward points. Transforming Loyalty Through Seamless Exchanges With Plusgrade’s exchange technology, ALL Accor members can convert rewards earned from institutions such as Bilt, Capital One, and Citi loyalty programs in

Business 159
article thumbnail

Sales Coaching and the Value Proposition

Anthony Cole Training

Integral to every sales training and coaching program, we work with organizations to help them write and deliver their phone scripts, value propositions, and elevator pitches. For salespeople and managers, this skill is critical as it often initiates the relationship on the right foot by getting the audience engaged.

Sales 156
article thumbnail

How to Create a Referral Marketing Program That Works

Social Hospitality

Referral marketing is a powerful way for people to trust businesses and help them succeed. People buy from people they know, like, and trust. When existing clients recommend you to others, there’s an added reach that comes from that. But what makes for an effective referral marketing strategy? Let’s break it down. How does Referral Marketing operate?

Market 130
article thumbnail

Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

article thumbnail

India Plans to Limit Air Conditioning in Hotels Amid Soaring Heat and Power Demand

Skift Blog

Skift Take: As global temperatures rise and warnings mount over soaring aircon demand, India’s move could be just the beginning. More countries may soon be forced to follow with similar limits to keep energy systems from overuse.

Hotels 241
article thumbnail

Hotelier confidence returning as New Zealand invests further in tourism

Hotel Management

The New Zealand Government is investing an additional NZ$35 million in its new Tourism Growth Roadmap with an ambitious goal of doubling New Zealand’s tourism export earnings by 2034. Announced by Tourism and Hospitality Minister Louise Upston on Tuesday, the plan to drive international visitor numbers and improve tourism infrastructure includes investing more than NZ$19 million in international marketing across core and emerging tourism markets and NZ$8 million on attracting business and major

Tourism 130
article thumbnail

Revenue Analytics Launches AI-Powered Commercial Suite to Amplify N2Pricing RMS

Lodging

ATLANTA, Georgia—Revenue Analytics announced the launch of the N2Pricing Commercial Suite, an expansion of its RMS designed to change how hotels track performance, gain insights, and enable strategic planning. The Commercial Suite introduces new capabilities focused on updating how revenue teams understand and communicate performance. The first release in the suite is the AI Report Generator, a tool that automatically pulls and cross-references data across key reports including pickup, pace, mon

Revenue 159
article thumbnail

NRA Show 2025: Jon Taffer on Tariffs, Managing Costs & Partnership with Craveworthy Brands

Hospitality Tech

HT caught up with the hospitality expert and Craveworthy Brands CEO Gregg Majewski at the National Restaurant Show 2025 to discuss using automation and AI, and Taffer’s Tavern’s future.

Branding 122
article thumbnail

Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

article thumbnail

Dealing with Rejection in Sales: SW3

Anthony Cole Training

Salespeople have to prospect. That's the truth. Salespeople can find their prospects in lots of different ways: introductions, social media, networking, lists, internal referrals from business partners, cold calling, pre-approach email, association memberships, and business networking groups. What is also true is that no matter how a salesperson gets a name, the next step is to contact them.

Sales 156
article thumbnail

Corporate Travel’s New Boss: The Finance Department

Skift Blog

Skift Take: Finance teams have quietly become power players in corporate travel. The shift began years ago but has sped up post-pandemic. The challenge now? Ensuring that the traveler experience and domain expertise aren’t lost in the numbers.

Travel 191
article thumbnail

IHG’s fast-growing Voco brand hits 100 openings in seven years

Hotel Management

IHG Hotels and Resorts (IHG) has opened its 100 th Voco hotel since it emerged on the international hotel scene seven years ago with its first opening on Australia’s Gold Coast. Now the fastest growing brand within IHG’s Premium collection, Voco has experienced record development activity with properties in over 25 countries and a further 95 properties in the pipeline, with market entries in Türkiye, Malaysia and Jamaica expected over the next two years.

Branding 130
article thumbnail

The Ritz-Carlton Residences, Waikiki Beach Completes Multi-Million-Dollar Renewal

Lodging

WAIKIKI BEACH, Hawaii—The Ritz-Carlton Residences, Waikiki Beach announced the completion of its multi-phase, multi-million-dollar renewal. Now in its ninth year of operation since opening in 2016, the hotel has been renewed with room upgrades, new amenities, and programming alongside enhancements throughout the property. The 552-room property has refreshed its ‘Ewa Tower guestrooms, front desk, and both infinity pools, and also debuted The Ritz-Carlton Suite Collection, including three signatur

article thumbnail

A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

article thumbnail

Happy Guests, Healthy Bottom Line: The Link Between Operations and Revenue

Webrezpro

Guest post from IDeaS, a WebRezPro partner Elevating guest satisfaction and protecting profitability are top of mind for any hotelier. These goals are often perceived to be at odds—a perpetual tug of war between what’s best for your bottom line and what’s best for your guests. However, a seamless integration between a hotel’s Revenue Management […] The post Happy Guests, Healthy Bottom Line: The Link Between Operations and Revenue appeared first on WebRezPro.

Revenue 80
article thumbnail

The Silent Revenue Killer: How Maintenance Delays Are Sabotaging Guest Experience

Hotel Speak

In the hospitality industry, guest satisfaction isn’t just a goal—it’s the currency of success. While service quality, room aesthetics, and location often take the spotlight, a less visible factor plays a major role in shaping guest experiences: maintenance. Delayed responses to maintenance issues quietly erode customer trust, damage reputation, and ultimately eat away at revenue.

Revenue 71
article thumbnail

Meliá Hotels CEO Eyes Growth in Emerging Destinations as U.S. Travelers Boost European Resorts

Skift Blog

Skift Take: Meliá's ability to stay profitable while expanding is notable. CEO Gabriel Escarrer tells Skift he's turning the group into a global resort operator, not just a Mediterranean one.

Resorts 182
article thumbnail

The Ritz-Carlton, Perth among hotels to host Luxury Dining Series in 2025

Hotel Management

Marriott International’s Luxury Dining Series returns in 2025, with the multi-city gastronomic taking place across Asia Pacific from July to September. The Ritz-Carlton, Perth, The St. Regis Singapore, The Ritz-Carlton, Bangkok, The St. Regis Osaka, and The St. Regis Jakarta are among the properties taking part. Each property will offer curated culinary experiences led by Marriott International culinary and mixology professionals from across the world.

Dining 130
article thumbnail

Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

article thumbnail

Waterford Hotel Group Enters New Orleans Market, Appointed to Operate Five Boutique Hotels

Lodging

WATERFORD, Connecticut—Waterford Hotel Group announced its appointment as operator of five hotels in New Orleans, Louisiana, beginning July 1, 2025. The properties—Audubon Cottages, Le Richelieu, Dauphine Orleans Hotel, Hotel Royal, and Chateau Hotel—are part of the J Collection, a New Orleans-based portfolio of Southern hotels and resorts. This expansion marks Waterford’s entry into the New Orleans market. “We are honored to partner with The J Collection to bring our operational and

article thumbnail

Boutique Vietnamese hotel reclaims direct bookings with STAAH

STAAH

With STAAH’s booking engine and Get Google, Hotel Royal Hoi An in Vietnam turned things around—now more than half their bookings come direct! Nestled in the heart of Vietnam’s cultural capital, Hotel Royal Hoi An – Gallery is more than just a place to stay, it’s a story waiting to be experienced. Each corner of the hotel celebrates adventure, romance, history, and nature, offering guests a unique opportunity to soak in the magic of Hoi An through the lens of local charm and luxury.

OTA 71
article thumbnail

How to Leverage AI in Your Hotel Marketing and Channel Distribution Strategies

Hotel Speak

According to recent Accenture research, 84% of travel executives say AI is the key to achieving their growth targets demonstrating that AI-driven channel strategies are no longer optional; they’re absolutely mission-critical for driving hotel revenue. Artificial intelligence is no longer a futuristic concept in the hotel industry—it’s an essential driver of performance in today’s hyper-competitive digital landscape.

article thumbnail

Qantas Group to Shut Down Jetstar Asia Operations

Skift Blog

Skift Take: Moral of the story: Being low-cost is no longer enough. Without scale, efficiency, and solid financial backing, it’s getting harder for smaller airlines to stay in the game — especially with the kind of cut-throat competition we’re seeing in the region.

article thumbnail

The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!