Sat.May 10, 2025 - Fri.May 16, 2025

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Booking.com Signs Deal as Travel Partner for WNBA and NBA

Skift Blog

Skift Take: The Amsterdam-based company has been making an effort to challenge Washington-based Expedia as the market leader in the U.S.

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Elevating Hospitality: How Costa Coffee Enhances the Guest Experience and Hotel Operations 

Lodging

In todays hospitality landscape, every detail shapes the guest experiencefrom the softness of the linens to the quality of the coffee. While hotels often focus on design and in-room comforts, one essential touchpoint is frequently overlooked: the morning cup of coffee for which guests instinctively reach to start their day. This simple ritual can set the tone for their entire stay.

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Exclusive: RHG taps into strong investor and consumer appetite for mixed-use developments

Hotel Management

Radisson Hotel Group Chief Development Officer, Development, Asia Pacific, Ramzy Fenianos, discusses how the group is capitalising on demand for mixed-use and dual-branded hotel developments. Mixed-use and dual-branded hotel developments are transforming the hospitality landscape across the region, driven by evolving consumer demands, urban density, and the search for operational efficiency.

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Boost Your Hotel’s Online Presence: Harnessing AI, Social Media, and Creative Content Management

Are Morch

In todays hyper-competitive hospitality industry, standing out online is no longer a luxury; its a necessity. As travelers increasingly turn to digital platforms to book their stays, hotels must leverage every tool at their disposal to capture attention, engage guests, and drive bookings. Enter AI-powered social media management and creative content managementa dynamic duo transforming […] The post Boost Your Hotel’s Online Presence: Harnessing AI, Social Media, and Creative Content

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Hilton Launches Another Brand in Asia Pacific – Tru to Debut in Vietnam

Skift Blog

Skift Take: While Hilton recently made headlines for bringing its luxury lifestyle brand NoMad to Singapore, the group has made clear that the real growth story lies in the mid-market.

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Wyndham and Le Park Concord to Launch 100 Super 8 Hotels Across Saudi Arabia in 10-Year Deal

Lodging

RIYADHWyndham Hotels & Resorts has entered into an exclusive development agreement with Le Park Concord Company to launch its Super 8 by Wyndham brand in the Kingdom of Saudi Arabia. With plans to open 100 hotels over the next ten years, the agreement reinforces Wyndhams long-term commitment to expansion in the region. The signing was executed with the active support of the Ministry of Tourism of Saudi Arabia, further underlining the initiatives alignment with the […] The post Wyndham

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Seamless Integrations: Enhancing Hotel Operations with Advanced Channel Managers

STAAH

Managing a hotel isnt just about filling rooms; its about making your systems and operations work together seamlessly. Hotel management can often feel like youre spinning plates – online travel agents (OTAs) sending bookings, guests booking directly on your site, and your front desk needing real-time updates to avoid the dreaded overbooking. With all these moving parts, how do you deliver that perfect guest experience ?

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Thailand's Hotel Market in 2025: Fewer Deals – Bigger Bets

Skift Blog

Skift Take: A new forecast from hotel broker JLL hits a note of optimism at a time when some critics worry Thai tourism is hitting the skids. Expect people to do fewer hotel deals in Thailand this year, but for those deals to be bigger.

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NexGen Hotels Acquires Claridge House Chicago

Lodging

CHICAGO, IllinoisNexGen Hotels announced the acquisition of the Claridge House Chicago hotel in Chicagos Gold Coast Historic District. The boutique hotel will rebrand as a Tapestry Collection by Hilton this summer. The Claridge House Chicago offers guests access to many of Chicago’s attractions, including Wrigley Field, 360 Chicago, the Lakefront Trail, Lincoln Park Zoo, the Magnificent Mile, Soldier Field, and the Navy Pier.

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Tourism Reimagined: Thailand’s path to greener, smarter recovery

eHotelier

A downturn in international arrivals is challenging us to pause, reassess, and reimagine what tourism in Thailand couldand shouldlook like.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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LE: Nearly half Europe’s pipeline currently under construction

Hotel Business

As seen in the latest Europe Hotel Construction Pipeline Trend Report from Lodging Econometrics (LE) , at the close of 2025s first quarter, the region’s total pipeline stands at 1,683 projects/247,472 rooms. As of the first quarter’s close, 46% of the hotel projects in Europe’s total pipeline are in the under-construction stage, standing at 766 projects and 115,227 rooms.

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Understanding Brian Chesky: Behind Airbnb's Latest Expansion

Skift Blog

Skift Take: Airbnb made big announcements about the future of its business this week. But the CEO is driven by more human factors.

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Crestline to Manage Fairfield Inn & Suites New Orleans Downtown

Lodging

FAIRFAX, VirginiaCrestline Hotels & Resorts LLC announced it has assumed management of the Fairfield Inn & Suites New Orleans Downtown/French Quarter Area. The hotel is owned by Kemmons Wilson Hospitality Partners (KWHP). Situated in the heart of New Orleans, the hotel offers 103 recently renovated guestrooms and suites. The property is a five-minute drive from the Morial Convention Center and a short walk to the French Quarter with its Bourbon Street, historic venues, live music, bars,

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Sneak peek: Omni Fort Lauderdale

Hotel Designs

Hotel Designs Sneak peek: Omni Fort Lauderdale Sneak peek: Omni Fort Lauderdale Omni Fort Lauderdale Hotel is a newly built addition to the Omni Hotels & Resorts portfolio, and the brands first property in Fort Lauderdale. Slated to open in September, we stepped inside for a closer look… Omni Fort Lauderdale Hotel, conveniently connected to the Broward County Convention Centre, is sheltered in a dynamic 29-story property , offering an exceptional blend of luxury, convenience and natura

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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WTTC: U.S economy set to lose $12.5B in international traveler spend this year

Hotel Business

The World Travel & Tourism Council (WTTC) , the global body representing the travel and tourism private sector, revealed its latest Economic Impact Research, which found that the U.S. is on track to lose a staggering $12.5 billion in international visitor spending this year. Notably, international visitor spending to the U.S. is projected to fall to just under $169 billion this year, down from $181 billion in 2024.

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Thai Airways CEO: Rebuilding Confidence was Key to Profitable Turnaround

Skift Blog

Skift Take: Thai Airways turnaround shows that rebuilding trust, not just balance sheets, is key to recovery. As the airline exits restructuring, the real test will be sustaining momentum in an increasingly competitive Asian hub landscape.

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Duetto and Event Temple Unveil Integration for Event Revenue Management

Lodging

SAN FRANCISCO, CaliforniaDuetto and Event Temple announced a partnership combining Duettos OpenSpace solution and Event Temple’s venue management software. Designed to eliminate manual processes, prevent errors, and unlock new revenue opportunities, the integration between OpenSpace and Event Temple enables hotels and venues with fully synchronized, automated, and real-time booking workflows.

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Expedia Group Unveils AI-Powered Tools and APIs to Revolutionize Hotel Operations and Travel Discovery

Hospitality Tech

New APIs and generative AI features aim to streamline hotel operations, reduce costs, and transform social media inspiration into bookable travel experiences.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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LE: Q1 Middle East under-construction projects increase 8% YOY

Hotel Business

The Q1 2025 Hotel Construction Pipeline Trend Report for the Middle East from Lodging Econometrics (LE) reveals that at the close of Q1, the hotel construction pipeline in the region increased to 634 projects/158,656 rooms, up 4% by projects and 10% by rooms year-over-year (YOY). At Q1 2025, projects currently under construction stand at 327 projects/84,434 rooms, up 8% by projects and 5% by rooms YOY.

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Spiritual Tourism and Outbound Travel Drive MakeMyTrip's Results, But Regional Tensions Loom

Skift Blog

Skift Take: MakeMyTrip's bet on outbound and spiritual travel paid off during the last fiscal year. But this year has come with geopolitical tensions and tariff concerns.

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AHLA Applauds House Committee for Advancing Critical Tax Provisions Supporting Hotel Industry

Lodging

WASHINGTONThe American Hotel & Lodging Association (AHLA) praised the U.S. House Ways and Means Committee for advancing key tax provisions in the Budget Reconciliation package that are vital to the hospitality sector. We commend Chairman Jason Smith and the Committee for their leadership on this critical legislation, said AHLA President & CEO Rosanna Maietta.

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Hotel Leaders Tackle Current Challenges at CHIC 2025

Hotelier Magazine

By Amy Bostock TORONTO At this years Canadian Hotel Investment Conference (CHIC), held last week at the Hilton Toronto, Jessi Carrier of Colliers Hotels and Nicole Nguyen of CBRE Hotels shared key insights into the state of Canadas hotel sector. While the broader economy may be slowing, they said optimism remains high across much of the countrys hospitality landscape.

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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Gaylord Hotels expands to West Coast

Hotel Business

Gaylord Hotels and Marriott International have opened the Gaylord Pacific Resort & Convention Center in Chula Vista, CA, the first-ever Gaylord Hotels property in the state and the sixth in the brand’s portfolio. Developed in partnership with RIDA Development Corporation , this $1.3-billion project features 1,600 guestrooms including 89 suites, 12 food and beverage concepts, a 4.25-acre waterpark with multiple pools and more than 477,000 sq. ft. of meeting and event space.

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Inside Wyndham’s Plan to Launch 100 Super 8 Hotels Across Saudi 

Skift Blog

Skift Take: We pointed out last year the lack of affordable hotels being built in Saudi Arabia. Wyndham wants to change that with 100 Super 8s in 10 years.

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IHG Implements Genesys Cloud to Elevate the Guest Experience

Lodging

SAN FRANCISCO, CaliforniaGenesys announced that IHG Hotels & Resorts has implemented its Genesys Cloud platform to enhance the company’s guest services. IHG has unified its global call center operations on Genesys Cloud. From booking a stay in Rome, to requesting extra pillows in Paris, to upgrading a room in Kyoto, Genesys helps IHG accelerate the guest’s journey. “IHGs decision to implement Genesys Cloud was driven by our commitment to enhancing the guest experience throu

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166 – 2 Million Reviews Responded To Celebration

Travel Media Group

The Travel Media Group digital solution has hit the monumental milestone of responding to over 2 million online guest reviews for our hotel partners. To commemorate such a major achievement, Chief Technology Officer, Jason Lee, and Director of Product – Respond & Resolve, Jackie Avery, join the Suite Spot to discuss this accolade, what it means to the organization, and the future of review response.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Meyer Jabara adds Nevada Holiday Inn Express to portfolio

Hotel Business

Meyer Jabara Hotels (MJH) has taken over management of the 84-room Holiday Inn Express & Suites Carson City in Carson City, NV. The deal marks the companys second hotel in the state. MJH began its westward expansion in November 2024 with the acquisition of Griffin Hotel Management. Since that time, the companys portfolio has also grown into Texas, New Mexico and Arizona.

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Experiences Is a $1 Trillion Market: How Much Can Airbnb Get?

Skift Blog

Skift Take: Airbnbs latest push into locally run experiences and on-demand amenities marks a strategic move to capture more of the $1 trillion travel experience economy.

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Placemakr Expands With Newest Pop-Up Hotel in Nevada

Lodging

WASHINGTONPlacemakr announced the launch of its newest pop-up location in Reno, Nevada. Operating in partnership with Pacific Development & Bridge Investment Group and managed alongside Greystar, Placemakr Reno is the companys first expansion into Nevada. The property is open for bookings now. Placemakr Reno will offer 66 apartment-style hotel suites with studio, one, and two-bedroom options available for booking.

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How Hotels Can Use Data Analytics To Anticipate And Manage Peak Season Demands

Hotel Speak

Peak seasons present both lucrative opportunities and significant challenges in the hospitality industry. Periods of high demanddriven by holidays, festivals, or local eventscan strain resources, impact guest satisfaction, and complicate revenue and maintenance management. To navigate these complexities, hotels are increasingly turning to data analytics.

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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.