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Defining service excellence: Setting the highest standards of service in 2024

Hospitality Net

Once upon a time, in a land far, far away, there lived a time when excellent service was the hallmark of a luxury experience – one that was desired by the people and delivered by the best of companies. Today, it is an aspect of the service sector that has come to be expected by customers.

Services 246
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Has the ‘New’ Service Culture Become the ‘No’ Service Culture?

Hospitality Net

Most hotels in Barrie are what we would call “limited service”, however, some do offer more than others when it comes to amenities. I asked each GM what type of true service training each employee receives. Some offer in-house training, and others offer the brand standard training, but very few of them truly offer service training.

Services 245
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The Serviced Apartment Sector in Europe 2024

Hospitality Net

A new and dynamic era has begun for the serviced apartment industry. Our latest Serviced Apartment survey reveals a landscape marked by robust performance, adept cost management, and a positive outlook.

Services 130
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The Hotels Network Introduces KITT: The First AI Voice Guest Service Agent for Hotels

Hospitality Net

The Hotels Network (THN), a direct growth platform serving over 20,000 hotels around the world, proudly announces the launch of KITT, the first AI Guest Service Agent specifically designed to elevate hotel guest experiences and enhance operational efficiency.

Services 233
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

This report will examine the main investment areas that marketers are prioritizing to enhance their account-based strategies through a focus on: How practitioners are executing and accelerating blended ABM strategies that put self-service buying journeys at the forefront The areas in which AI shows the greatest promise The continued convergence of (..)

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Rolf Arndt Named Managing Director of Fairmas Services GmbH

Hospitality Net

Fairmas proudly announces the appointment of Rolf Arndt as the Managing Director of its subsidiary, Fairmas Services GmbH, the Fairmas branch specialised in providing additional services for hotel owners & investors. Notably, Fairmas remains under the leadership of Niels Schroeder, while Rolf Arndt will lead the Fairmas Services GmbH.

Services 264
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Lodging Interactive Launches Next-Level Social Media Service To Drive Hotel Revenue

Hospitality Net

Lodging Interactive, an award-winning digital marketing, social media, and guest review engagement agency exclusively serving the hospitality industry, today announced the rollout of Commingle Social Media Amplified, its next-level hotel social media marketing service.

Services 279
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The ABM Benchmark Survey

Download the report to learn more about: The strategies and technologies ABM marketers are using to increase ABM successes Why it’s important to shift toward more targeted, personalized assets How marketers are meeting buyers' demands for self-service journeys Which metrics and marketing KPIs matter across the ABM funnel

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3 Mistakes Organizations Make While Developing ABM Programs

Wasteful technology and service spending. Download ZoomInfo’s latest eBook to learn about the three most common mistakes organizations make while executing an ABM program, including: Poor account selection process. Inadequate contact inventory within universe.