Hotel Business

OCTOBER 19, 2023

The Elser Hotel & Residences, a new luxury residential tower in Downtown Miami with a full-service hotel program managed by Highgate , has added in-house wellness services by Pinecrest Wellness – Downtown. For more on the guest services offered by The Elser, see the October issue of Hotel Business.

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Hospitality Net

SEPTEMBER 22, 2023

Momentus Hotels & Resorts ("Momentus"), a subsidiary of Chip Eng Seng Group today announced its expansion into apartment-style accommodations with the launch of Momentus Serviced Residences Novena.

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Resorts Hotels Services Accommodation 105

eHotelier

AUGUST 28, 2023

But is AI capable of delivering this kind of customer service? Customers desire convenience and understanding — the convenience of information and an understanding of their individual needs and unique situations.

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Hotelier Magazine

SEPTEMBER 12, 2023

By Danielle Schalk These days, operating a thriving in-room dining service doesn’t come easily. There are a number of factors shaping this staple full-service offering, including supply and labour management, as well as competition from local foodservice and third-party delivery offerings. and between 7:30 p.m.

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Skift Blog

SEPTEMBER 26, 2023

Skift Take: Indian e-commerce platforms are diversifying services by integrating travel offerings to address a broader spectrum of consumer demands. This collaboration also helps online travel agencies to broaden their presence and accessibility within the Indian market. Peden Doma Bhutia Read the Complete Story On Skift

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Travel Services Consumer Market 120

Hospitality Net

SEPTEMBER 6, 2023

I was asked the same question three times in the last week: What is the biggest opportunity in customer service? If you had asked me this question a month ago – or asked it a month from now – there could be a different answer. But today’s answer is not just timely, but also timeless. And the answer is:

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Hotel Business

SEPTEMBER 26, 2023

A joint venture of two Dallas-based companies— NewcrestImage and Dabu Group —has acquired the full-service Marriott Dallas/Fort Worth Westlake. The post NewcrestImage, Dabu Group JV acquires full-service Marriott appeared first on hotelbusiness.com. Newmark Lodging Capital Markets arranged the sale on behalf of the seller.

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Mews

NOVEMBER 27, 2023

It’s a very interesting time to run a serviced apartment or aparthotel brand. This type of blended accommodation sits right in the sweet spot of the demand for longer, more flexible stays and the emergence of technology that enables streamlined operations.

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SiteMinder

NOVEMBER 14, 2023

What is room service? Room service is a hallmark of luxury and convenience in the hospitality industry. Typically available at medium to large hotels, room service operates much like a restaurant, but with the added benefit of delivering directly to a guest’s door.

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Hotels Services Dining Revenue 59

Lodging

OCTOBER 20, 2023

The 2020 COVID-influenced lodging industry recession resulted in some noticeable changes to the way hotels provide food and beverage (F&B) service. Social distancing regulations forced operators to be creative in the way they served F&B to guests.

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Hospitality Net

OCTOBER 6, 2023

In the wake of the 2015 Paris accord and a global push for net-zero carbon emissions by 2050, service organizations are at a crossroads. Countries and industries across the globe, including the EU, the US, Japan, and Korea, have committed to significant reductions in CO2 emissions by 2030.

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Lodging

NOVEMBER 1, 2023

ATLANTA—Davidson Hospitality Group announced the inaugural launch of Davidson Day of Service, a companywide initiative aimed at giving back to the local communities at its hotels and resorts.

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eHotelier

MAY 7, 2023

How do customers perceive and react to service failure and recovery measures in today’s complexly interlinked business environments? Here is crucial guidance for travel and events practitioners to ensure that customers are as satisfied as possible following service failure.

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Services Travel Events Business 111

eHotelier

OCTOBER 13, 2022

The key is that self-service technologies must identify the specific needs of the traveler. It must focus on what guests will actually utilize when they visit. .

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Services Hotels Travel 105

MediaBoom

JULY 25, 2023

Marketing of financial services is critical for differentiating companies in the industry. IBISWorld reports that there are nearly 100,000 insurance and financial services businesses in the United States in 2023. What is marketing of financial services? What is Marketing of Financial Services? billion in 2023.

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Services Market Marketing Marketing Strategy 78

Hospitality Net

NOVEMBER 28, 2023

Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced its successful implementation of a robust network of security camera solutions at Shephard’s Beach Resort in Clearwater, Florida.

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Hospitality Net

NOVEMBER 14, 2023

Today, Hard Rock International in partnership with Steinhauer Properties announced development plans to open the Hard Rock Hotel Long Beach, the first new-build full-service hotel built in Long Beach, California in 30 years and the first new Hard Rock Hotel property in Southern California in almost a decade.

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Hotels Services Construction 105

eZee Absolute

NOVEMBER 8, 2023

The hospitality landscape is evolving, and in this dynamic environment, your ability to provide top-notch services while optimizing your operations has never been more critical. The Impact of 5G on Guest Experiences 5G and Hotel Operations 5G-Powered Amenities and Services Future-Proofing Your Hotel with 5G What is 5G?

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Hotel Management

NOVEMBER 1, 2023

With my consultancy service, I am assisting Quest in creating seamlessly accessible and beautifully appointed serviced apartments. The post Exclusive: Quest doubles down on accessibility to better service Australia’s fastest growing travel sector appeared first on Hotel Management.

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Hospitality Net

NOVEMBER 28, 2023

Interior Image Group (IIG), a leading name in interior design and procurement for the hospitality industry, continues to expand by adding four new clients to its full-service portfolio.

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Services Hospitality 72

Skift Blog

NOVEMBER 30, 2023

Skift Take: This is one of the more significant announcements AWS made during a big news-making conference this week in Las Vegas. Justin Dawes Read the Complete Story On Skift

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Services Travel 117

Hospitality Net

MAY 17, 2023

I like the title of this article, but perhaps a more appropriate title might be: Customer Service Is Like Being Married.

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Services 92

Hospitality Net

APRIL 25, 2023

Are companies like Amazon and Apple setting better examples of great customer service than the hospitality industry? There has been a sharp decline in the hospitality industry in basic customer service with more reliance on technology, resulting in impersonal or rote customer interactions.

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Textedly

MARCH 28, 2023

Customer service can make or break a business. Today’s consumers expect fast responses to questions and speedy support ticket resolutions — and they’re not afraid to take their business elsewhere (and spread the word about their experience) if they receive less-than-stellar service.

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Hospitality Net

OCTOBER 27, 2023

In the fast-paced and dynamic service industry, leadership plays a crucial role in shaping organizational culture and driving success. Among various leadership styles, servant leadership stands out for its emphasis on empathy, collaboration, and a focus on the well-being of employees and customers alike.

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Hospitality Net

JUNE 6, 2023

the world’s water, hygiene and infection prevention company that protects people and the resources vital to life, today announced the acquisition of the Brand Operations Services business from Deloitte. Ecolab Inc.,

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Hospitality Net

SEPTEMBER 6, 2023

Absolute Hotel Services, a leading hospitality management and branding company in Asia, is proud to announce the establishment of a significant strategic alliance with Artotel Group, a leading Indonesia-based hospitality management company with a creative lifestyle and community at its core, aimed at ushering in a new era of collaborative growth and (..)

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Hospitality Net

JUNE 20, 2023

Radisson Hotel & Suites Zurich, the largest hotel in the greater Zurich region with 447 rooms and serviced apartments, has opened its doors to long-stay guests and short-term visitors alike, giving guests an exciting new stay option while staying in Zurich.

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Hospitality Net

DECEMBER 4, 2023

Serviced apartments are at the forefront of hospitality’s evolution. In this article, we’ll delve into key trends shaping the serviced apartment sector and provide actionable tips to help property managers maximize revenue.

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Hotel Management

AUGUST 10, 2023

Cathay Pacific is set to boost its Brisbane-Hong Kong services from four flights per week to six from December 1, 2023, to cater for additional tourists and growing numbers of international students, Brisbane Airport announced this week. The post Cathay Pacific to boost Brisbane-Hong Kong services by 50% appeared first on Hotel Management.

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Hospitality Net

JULY 13, 2023

Australian hospitality chain TFE Hotels last week, unveiled the Adina Serviced Apartments Vienna, featuring 131 rooms. This new venture follows their earlier foray into Vienna with the Adina Apartment Hotel Vienna Belvedere launched in 2021.

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Services Hotels Hospitality 95

Mews

AUGUST 1, 2023

Serviced apartments respond to a market call for fully furnished apartments designed for short and long-term stays. Unlike hotels, serviced apartments are supposed to be a home away from home. This article explores the difference between hotels and serviced apartments.

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Hotels Services Market Marketing 52

Hospitality Net

JULY 19, 2023

CoMMingle:Engage, the preferred solution for hotel customer review response and social media marketing, now offers its customer engagement services to meet the unique needs of restaurants.

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eHotelier

SEPTEMBER 6, 2023

Travel Outlook, The Premier Hotel Call Center™, is pleased to announce a partnership with Thrio, a revolutionary contact centre platform making waves in the customer service industry.

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Mews

AUGUST 3, 2023

Powered by innovative technology, serviced apartments can streamline processes, provide a better guest experience and offer an easy check-in and check-out. Great hospitality tech not only enhances the operational efficiency of your serviced apartment but can also improve your bottom line, saving you money on additional costs.

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