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Defining service excellence: Setting the highest standards of service in 2024

Hospitality Net

Once upon a time, in a land far, far away, there lived a time when excellent service was the hallmark of a luxury experience – one that was desired by the people and delivered by the best of companies. Today, it is an aspect of the service sector that has come to be expected by customers.

Services 201
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Cornell Research: Successful Service Branding: Lessons for Hospitality Managers

Hospitality Net

1 However, little empirical information exists on how to best manage service brands in general and hospitality brands in particular. We have long understood successful goods branding, but we have not studied how successful services branding differs from that of goods branding.

Services 190
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Has the ‘New’ Service Culture Become the ‘No’ Service Culture?

Hospitality Net

Most hotels in Barrie are what we would call “limited service”, however, some do offer more than others when it comes to amenities. I asked each GM what type of true service training each employee receives. Some offer in-house training, and others offer the brand standard training, but very few of them truly offer service training.

Services 187
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Rolf Arndt Named Managing Director of Fairmas Services GmbH

Hospitality Net

Fairmas proudly announces the appointment of Rolf Arndt as the Managing Director of its subsidiary, Fairmas Services GmbH, the Fairmas branch specialised in providing additional services for hotel owners & investors. Notably, Fairmas remains under the leadership of Niels Schroeder, while Rolf Arndt will lead the Fairmas Services GmbH.

Services 228
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

This report will examine the main investment areas that marketers are prioritizing to enhance their account-based strategies through a focus on: How practitioners are executing and accelerating blended ABM strategies that put self-service buying journeys at the forefront The areas in which AI shows the greatest promise The continued convergence of (..)

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MakeMyTrip Introduces Exclusive Mumbai-Bhutan Charter Services – India Report

Skift Blog

This service aims to capture that opportunity. Skift Take: MakeMyTrip has been witnessing a robust increase in Indian travelers' interest in Bhutan. Bulbul Dhawan Read the Complete Story On Skift

Services 240
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Lodging Interactive Launches Subscription-Based Hotel Website Development and Marketing Services

Hospitality Net

Lodging Interactive, a leading digital marketing agency specializing in the hospitality industry since 2001, is excited to announce the launch of its innovative ’Pay-As-You-Go’ hotel website development and marketing service.

Services 182
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The ABM Benchmark Survey

Download the report to learn more about: The strategies and technologies ABM marketers are using to increase ABM successes Why it’s important to shift toward more targeted, personalized assets How marketers are meeting buyers' demands for self-service journeys Which metrics and marketing KPIs matter across the ABM funnel

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3 Mistakes Organizations Make While Developing ABM Programs

Wasteful technology and service spending. Download ZoomInfo’s latest eBook to learn about the three most common mistakes organizations make while executing an ABM program, including: Poor account selection process. Inadequate contact inventory within universe.