article thumbnail

Medallia: 61% of consumers willing to spend more for personalized experiences

Hotel Business

has released the findings of its new research report, Understanding Personalization Efforts in the Hotel and Retail Industries. The study found a strong link between personalization and overall satisfaction, validating earlier research that showed 61% of consumers are willing to spend more with companies if they offer a customized experience.

article thumbnail

Hotels can take a page from retail to beat the competition

Hotel Business

Where the retail sector could reinvent itself as “digital-first” through new services like eCommerce, curbside pickup or repurposing physical stores as socially distanced distribution centers, the travel sector, by its nature, relies on physical footfall. Consumers are also becoming more informed and empowered. By James Brooke.

Retail 59
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Pro-invest Group to open 2,000 apartments under new ‘flexible living’ model

Hotel Management

The latest venture will see the company own and operate approximately 2,000 apartments across 10 assets in its first tranche of development; with plans to scale up to the size of its current hotel business at around 6,000 keys.

Retail 130
article thumbnail

The Advantages of Dropshipping – Is it the Right Business Model For You?

Social Hospitality

Low startup costs When retailers are not responsible for purchasing and storing inventory, they can save money on the cost of materials and labor. Customers are unlikely to buy from a retailer that has the same product as scores of others, so it is essential to set your business apart through customer service and other means.

Business 130
article thumbnail

Bukkapatnam joins Marriott Vacations Worldwide executive team

Hotel Business

Bukkapatnam has more than 25 years of experience in technology consulting, retail, consumer products, manufacturing, media and supply chain. Under his leadership, Nike successfully migrated to a cloud global enterprise resource planning application to allow for scale, performance and operational efficiencies.

Retail 52
article thumbnail

Brand activation platform Way raises $20m Series A

Boutique Hotel News

Way co-founder and CEO, Michael Stocker, said: “Across the globe, consumer demand has shifted from material goods toward immersive, memorable experiences. The funding will be used to expand worldwide, and follows the opening of a European HQ in Paris earlier this year. .

article thumbnail

22 Tailored Digital Marketing Strategies for Luxury Brands

MediaBoom

A recent Statista report forecasts that by 2025, over ten percent of all retail sales in the United States will stem from mobile commerce, underscoring the critical need for luxury brands to innovate their digital marketing strategies. Studies by Bain & Company show that 70% of luxury consumers research online before making a purchase.