Sat.Mar 30, 2024 - Fri.Apr 05, 2024

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5 Tips for Asking Your Prospect Better Questions

Anthony Cole Training

You don’t want to look, act, or sound like every other salesperson when asking your prospect questions. There is an art and a science to being masterful at asking your prospect better questions and building a strong, credible relationship with them. Read on to learn 5 tips for asking meaningful, exploratory, and courageous questions.

Sales 272
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Here’s How the 2024 Solar Eclipse Will Impact Air Travel

Skift Blog

Skift Take: The solar eclipse will have a minimal impact on air travel, but airlines are operating a slew of flights that will give flyers a special view of the once-in-a-lifetime event.

Travel 330
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Build A Better Menu: Solving the Profit vs. Price Puzzle

Lodging

A strategically designed menu has an enormous impact on customer choice and your bottom line. Menus created with top food choices in mind will encourage the customer to explore their options and pick something they might not normally choose. If implemented correctly, this will have a positive effect on your profits. Explore the art and science of menu engineering.

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Marriott International Inks Agreement to Debut the Westin Brand in the Celebrated Island of Penang

Hospitality Net

The signing ceremony was graced by His Royal Highness, Tuanku Raja Muda of Perlis and Chairman of Westfield Global Sdn Bhd (centre) joined by Dato’ Yeoh Yih Sean, Director of Westfield Global Sdn Bhd (on his left), Mr. Kevin Chen, Senior Vice President Hotel Development, Asia Pacific Marriott International (on his right) and witnessed by esteemed Directors from Westfield Global Sdn Bhd and representatives from Marriott International.

Branding 321
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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‘No area untouched’: Adina Town Hall to shut temporarily for ‘major’ renovation

Hotel Management

Adina Apartment Hotel Sydney Town Hall is set to be transformed under a new multi-million-dollar refurbishment confirmed to start mid-April. From April 16, the Toga-owned hotel be fully shut down for renovations with a target completion date ahead of Christmas and New Year, in December 2024. TFE Hotels’ Group Chief Operating Officer, Chris Sedgwick, described it as a “major scale project” and “a huge repositioning of the asset”, which is in line with TFE Hotel’s contemporary vision for the brand

Retail 298
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Boeing CEO Dave Calhoun Made $32.7 Million in 2023

Skift Blog

Skift Take: Boeing CEO Dave Calhoun was awarded some of his highest compensation during his short tenure at the helm of the beleaguered U.S. plane maker, but he did not receive a bonus for 2023.

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Ireckonu Announces Latest ISO Recertification, Renewing Commitment to Highest Industry Security Standard

Hospitality Net

Ireckonu, an innovative Hospitality Middleware and Customer Data Platform for hotel chains, today announced the achievement of ISO/IEC 27001:2022 certification, a globally recognized standard for information security management systems (ISMS). This certification demonstrates Ireckonu’s comprehensive commitment to the highest level of security for sensitive information and data.

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Crystalbrook breaks ground in Canberra with new-build hotel slated to open in 2027

Hotel Management

Crystalbrook Collection is expanding its presence to the Australian Capital Territory, in line with founder Ghassan Aboud’s vision to become “a truly national hotel group”. A partnership with prominent Canberra developer Tony Pan of TP Dynamics, will see the construction of a new-build hotel in the nation’s capital, slated to open in the first quarter of 2027.

Retail 276
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Young U.S. Travelers Ditch Online Travel Agents for Bank Booking Sites: Skift Research

Skift Blog

Skift Take: Young Americans are shunning online travel giants like Expedia and Booking.com in favor of credit card travel portals, such as Chase Travel and Capital One Travel, a Skift Research survey found.

Travel 307
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Brand CEOs Identify Top Challenges, Industry Disruptors During AAHOA Panel

Lodging

As a handful of major brand CEOs assembled during AAHOACON ’24 to weigh in on key industry issues, a major focal point was increased operating costs and their impact on margins. Speaking during the opening general session, the executives identified a number of ongoing challenges and potential industry disruptors, including increased government regulation, as well as the continued emergence of artificial intelligence.

Branding 289
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Marriott Hotels Opens Its First Resort in Perhentian Islands

Hospitality Net

Wonderful Hospitality Awaits at Perhentian Marriott Resort & Spa, Marking Marriott International’s Debut in East Coast of Peninsular Malaysia Perhentian Marriott Resort & Spa Perhentian Marriott Resort & Spa Deluxe King with Sea View.

Resorts 209
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‘Wow’ factor: W Sydney unveils penthouse suite

Hotel Management

W Sydney has unveiled its luxury penthouse and five top-level suites, taking its accommodation offering to new heights following its opening late last year. The Level 27 Extreme Wow Suite spans 202sqm and features panoramic waterfront views and a bold design that incorporates the ‘marine chic’ narrative seen throughout the hotel rooms. W Sydney’s Extreme Wow Suite Designed by Bowler James Brindley, the penthouse suite takes inspiration from the HMAS Onslow, one of six Oberon-class submarin

Dining 266
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How Travel Metasearch Lost Its Mojo

Skift Blog

Skift Take: Advertising in travel metasearch used to be near the top of the list for online travel agencies and hotels. But then along came Google Hotels, YouTube, and TikTok, as well as hotel and online travel agency loyalty programs to deflate the value proposition.

Travel 291
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Compound Success is the Goal For AAHOA as It Looks Forward After 35-Year Milestone

Lodging

AAHOA Chairman Bharat Patel kicked off AAHOACON ’24 by highlighting a number of examples of the progress and increased clout of the association as it celebrates its 35th anniversary milestone. Patel—who referenced “compound success” as a prevalent theme of the event, which drew more than 6,500 attendees—further stressed that this is just the beginning for the Asian American Hotel Owners Association (AAHOA).

Events 290
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Radisson Hotel Group introduces dynamic Radisson RED brand to Vientiane, the capital of Laos

Hospitality Net

Radisson RED Vientiane is anticipated to open its doors in Q4 2024, introducing this pioneering (upper)upscale brand’s bold spirit and world-class business and leisure facilities to Laos.

Branding 208
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Key appointments: The Calile, BWH Hotels, The Porter House Hotel and more

Hotel Management

Chris Kemlo joins The Calile as GM TFE Hotels has appointed experienced hotelier, Chris Kemlo, as General Manager of The Calile Hotel in Brisbane. Kemlo joins the hotel, which is now in its fifth year, with more than 18 years’ industry experience under his belt, half of which has been spent at Crown Resorts, including in leadership positions at Crown Resorts in Melbourne and, more recently, Crown Towers Sydney.

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Concur Founder Steve Singh and Firms Acquire Direct Travel

Skift Blog

Skift Take: Steve Singh believes corporate travel is ready for new technology, and he believes the right company can displace the old ones.

Travel 315
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Hilton to Grow NoMad Hotels Brand With Sydell Group Majority Interest Acquisition

Lodging

MCLEAN, Virginia, and MIAMI, Florida—Hilton announced it has acquired a majority controlling interest in Sydell Group to expand the NoMad Hotels brand from its existing London flagship location to markets around the world. The addition of NoMad to Hilton’s brand portfolio marks the company’s entry into the fast-growing luxury lifestyle hotel market with a brand defined by food and beverage, interior design, and service.

Branding 289
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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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Hyatt’s Newest Inclusive Collection Brand Debuts With The Opening Of Hyatt Vivid Grand Island

Hospitality Net

Hyatt Hotels Corporation (NYSE: H) today announced the launch of the adults-only Hyatt Vivid brand with the opening of Hyatt Vivid Grand Island in Cancun, Mexico. The modern all-suite resort offers a relaxed atmosphere with a host of enriching experiences to complement the resort’s lush surroundings. The newest resort in Hyatt’s Inclusive Collection marks the continued growth of Hyatt’s brand footprint in Mexico with additional openings to follow later this year.

Branding 208
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Cathay Pacific teams up with the Louise for sky-high fine French dining

Hotel Management

Cathay Pacific is once again upping the ante for memorable inflight dining experiences by joining hands with JIA Group’s Michelin-starred French restaurant Louise to bring its fresh take on traditional French cuisine to the skies. Building on the success of the airline’s all-new selection of ‘Hong Kong Flavours’ created in collaboration with JIA Group’s Cantonese fine-dining institution Duddell’s, Cathay Pacific is teaming-up with Louise, another acclaimed restaurant in the hospitality group’s p

Dining 245
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Saudi Tourism Aiming to Make India Top Source Market – India Report

Skift Blog

Skift Take: Saudi Arabia witnessed a 50% increase in Indian visitors in 2023. Now, it is ramping up its efforts to meet its ambitious target of 7.5 million Indian visitors over the next seven years.

Tourism 268
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A Sense of Place and Sixties Style

Lodging

Guestrooms and Corridors at the Condado Palm Inn Last fall, South Florida interior design firm V Starr conducted a refresh of the Condado Palm Inn’s 88 guestrooms and corridors that evokes the hotel’s Puerto Rico locale. Capturing the community of Condado’s vibrant energy, the redesign was part of an $8 million, property-wide transformation that led to the Condado Palm Inn earning Hilton’s Tapestry Collection banner.

Hotels 286
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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First look at Hotel Indigo Dundee’s brand-new bar, Eighteen Twenty-Two

Hospitality Net

Percor Capital, owners of Hotel Indigo and Staybridge Suites Dundee, have revealed the first look at their newly opened, state-of-the-art bar, Eighteen Twenty-Two which welcomed guests and visitors this weekend following a one-million-pound refurbishment. The refurbishment also showcases a stylish new look hotel lobby and additional guest parking.

Branding 204
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Step up into sustainable luxury

Hotel Management

Discover the epitome of luxury and sustainability with Interior Images’ Biodegradable Slippers Collection. Crafted from 100% natural materials and featuring various styles, these eco-friendly slippers redefine indulgence while caring for the planet. In a world where luxury meets environmental consciousness, Interior Images continues to impress.

Branding 243
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Can Shohei Ohtani Still Boost Tourism to the U.S.?

Skift Blog

Skift Take: Shohei Ohtani joining the Los Angeles Dodgers has made him an even bigger star in the eyes of Japanese baseball fans eager to see him play in person, provided a gambling scandal doesn't sideline the two-time MVP.

Tourism 266
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The Dawning of a New Days Inn

Lodging

As AAHOACON ’24 is poised to kick off, the association is celebrating 35 years since its formation and what marked the dawning of a new day for Asian American hoteliers. Similarly, it’s the ‘dawning’ of a new day for one of its earliest supporters, the Days Inn by Wyndham brand, which recently ramped up the rollout of its Dawn rooms package. Wyndham and the Asian American Hotel Owners Association (AAHOA) have been intertwined since the […] The post The Dawning of a New Days Inn appeared fi

Branding 290
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Preventing Employee Burnout in Restaurants & Hospitality: An Integrated Approach

Speaker: Lissa Bowen - Chief People + Culture Officer, Full Course Executive Director, Full Course Foundation

Employee burnout is a pervasive issue in the fast-paced and demanding restaurant industry, resulting in decreased productivity, high turnover rates, and compromised mental well-being. Effectively addressing this challenge requires a comprehensive approach that combines conventional management techniques, insights from neuroscience, and stress management strategies.

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Hospitality is a Work of Heart: Accor’s Bold, New Employee Value Proposition

Hospitality Net

At Accor, people are at the heart of everything we do, and being a Heartist® is all about the art of connecting with others in an authentic way. Our renewed employee promise celebrates individuality, fosters growth, ignites purpose-driven work, and values every team member’s contribution.

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Global hotel heavyweights to headline AHICE Asia Pacific

Hotel Management

High-performing hotel leaders from across the globe will descend on Adelaide next month for the 15th edition of the Asia Pacific Hotel Industry Conference and Exhibition (AHICE APAC). Accor Premium, Midscale and Economy Brands Global Chief Development Officer, Camil Yazbeck Returning to the Adelaide Oval on Wednesday 1 and Thursday 2 May 2024, following continued success in 2023 which saw over 1400 in attendance, AHICE is now deemed the largest and most influential hotel conference across the As

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Marriott Bonvoy’s New AI Search Tool: 4 Tests Show How It Works — and Doesn’t

Skift Blog

Skift Take: Marriott Bonvoy's new AI tool probably isn’t sharp enough yet to be reliable. But as one of the first tools like it by a major hotel brand, it offers an early glimpse at how lodging search could look in the future.

Branding 255
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New Year, New Rules: What Hoteliers Need to Know for 2024

Lodging

Hoteliers in 2024 are facing the prospect of three new federal rules that could dramatically impact our industry. The American Hotel & Lodging Association is working to mitigate or overturn these rules. But hoteliers should be taking steps now to prepare for possible changes, which could raise labor costs, make it harder to hire independent contractors, and make franchisors liable for labor issues at franchisee locations.

Hiring 286
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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.