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GDS and Niche OTA Power b. Move Beyond Syncing, Start Scaling 1) The New Age of Hotel Distribution The hotel distribution landscape has changed. Pooled Inventory: Smart Inventory Distribution Forget manually allocating rooms to different OTAs. Your rates drop automatically to drive last-minute bookings, across all OTAs.
Since partnering with STAAH, The Citi Residenci Hotels has transformed its digital operations — unlocking efficiency, improving online visibility, and creating a future-ready booking experience for both guests and staff. Their solution: STAAH.
A hotel tech stack is a combination of software tools used by hoteliers to manage and streamline operations, to enhance the guest experience, and to generate and optimise revenue. In this guide, we’ll take a closer look at hotel tech stacks, and find out how to build and scale yours. What is a hotel tech stack? Interconnectivity.
The right software is a game-changer for hotel success, shaping everything from operational efficiency to guest satisfaction. Property Management System (PMS) A Property Management System (PMS) is the heart of hotel operations, handling everything from reservations and check-ins to billing and room assignments.
Built to help businesses keep pace with rapid advancements in AI, Agent Hub enables hoteliers and tech developers to build , discover , adopt and share AI-powered solutions that streamline operations, enhance guest experiences and boost profitability. The truth is, no-one knows what AI will be capable of a few years from now.
Headed up by Scott Boyes as CEO, Tony Ryan as Executive Chairman and Grant Alchin as Chief Operating Officer, the trio bring a collective industry experience of more than 90 years, extending across operations, commercial and legal, finance and asset management. Add to that, a growing team of experienced hotel industry leaders.
The battle for direct bookings has entered a new phase as online travel agents (OTAs) ramp up efforts to establish ownership of hotel guests and their booking journeys, a new report from hospitality technology specialist SHR Group reveals. A knock-on effect of this is that the revenues associated with organic search have fallen 15.3%
Running a hotel today involves managing a complex network of systems from reservations, sales operations, communication channels , marketing tools, and distribution. But when these parts dont talk to each other, the result is a fragmented operation that drains productivity and inflates costs. Whats hotel integration?
announced its new Nomadix Energy Management Solution that addresses the market need to reduce operational costs and reach sustainability goals. announced its new Nomadix Energy Management Solution that addresses the market need to reduce operational costs and reach sustainability goals.
From hotels and vacation rentals to holiday apartments, properties of all types rely on channel managers to simplify operations. It can directly impact revenue, guest satisfaction, and your ability to scale. Compatibility with Major PlatformsA good channel manager integrates with OTAs like Booking.com, Expedia, and Airbnb.
US: Cloud-based hospitality business intelligence platform OTA Insight has announced the appointment of Vivek Bhogaraju as its chief operating officer (COO). As COO, Bhogaraju will spearhead strategic planning, internal operations, M&A, partnerships, and help to scale the company’s acquired businesses.
US: Cloud-based hospitality business intelligence platform OTA Insight has announced the appointment of Vivek Bhogaraju as its chief operating officer (COO). As COO, Bhogaraju will spearhead strategic planning, internal operations, M&A, partnerships, and help to scale the company’s acquired businesses.
Lighthouse (formerly OTA Insight) has appointed Laura McDonough as SVP, business operations. Most recently, she was VP, cloud business operations at NetApp. “As we scale to serve over 70,000 hotels worldwide, we’re excited to have Laura join our team,” said Sean Fitzpatrick, CEO, Lighthouse.
The future of AI in hospitality is no longer a distant realityit’s starting now, transforming how hotels communicate with travelers, drive direct bookings, and streamline key functions in daily operations. Its a strategic asset for hotels seeking to scale personalized service and optimize commercial performance. billion by 2026.
With the right technology, these contactless experiences can not only enhance guest satisfaction , making it easier for travelers to get what they need, but also streamline internal workflows, making day-to-day hotel operations effortless for teams. Discovery Guests expect to be able to book a hotel stay without having to pick up the phone.
The event brought together thousands of owners, operators and industry partners for nearly 100 educational sessions, a trade show to connect owners with qualified vendors and brand sessions to hear from Choice leaders about recent performance success and where the company is investing to help drive revenue and lower costs.
What started as modest gaming spots eventually grew into full-scale resorts, especially after table games were introduced in the early 2000s. Now, Choctaw operates four resorts across Oklahoma, including the flagship Durant resort near the Texas border, the Grant property, Choctaw Landing, and Pocola near Fort Smith, Arkansas.
This collaboration delivers a deeper integration between Cloudbeds Property Management System (PMS) and Sabres SynXis Central Reservation System (CRS), offering hotels and accommodation providers a seamless and efficient solution for managing distribution, reservations, and property operations.
For 2025, the scale is even grander. Upgrade Hospitality Solutions Operational efficiency and a seamless guest experience are essential during high-demand periods. Many hospitality tech vendors like YCS offer discounts on their hospitality solutions during this peak period to help you deal with bookings and operations.
Guest Wi-Fi can be isolated from operational systems for better security. Additionally, SD-WAN enables centralized orchestration, so IT teams can manage networking policies across multiple properties from a single interface ideal for chains and franchises that need uniform performance at scale. About the Author Julian Jacquez, Jr.
For small and mid-size hotels, having the right OTA ( Online Travel Agencies ) channel manager is critical. This tool not only simplifies operations but also helps maximize revenue and improve the guest experience. This tool not only simplifies operations but also helps maximize revenue and improve the guest experience.
By leveraging AI-driven automation and hyper-personalized communication at scale across Email, SMS, WhatsApp, and OTAs, Bookboost empowers hotel groups and brands to increase direct revenue and guest loyalty. This investment is a game-changer. said Willem Rabsztyn, CEO of Bookboost. The post Bookboost secures 3.6M
To do that, hotel operators and marketers must first recognize who their ideal guests are. For an upper-scale luxury brand, product rather than price might be at the forefront of customers minds. They then need to identify messages that resonate with these guests.
Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form News Briefs Most recent 6/16/2025 SynXis Concierge.AI âSabreâs SynXis Concierge.AI
We asked them how it is making a difference to their operation. Lamrin Hotels also needed a suite of online travel agents (OTAs) to broaden its reach , including all major OTAs and some niche sites that are not connected to many channel managers. STAAH made it easy to connect to these OTAs.
Reservation Management eZee Absolute : Offers real-time booking engine integration with your website and OTAs. Hotelogix : Also provides an okayish reservation management system , but eZee takes the lead with more seamless integrations, including a two-way interface with OTAs like Agoda, Expedia, Booking.com, and channel managers.
Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. Placing yourself on a scale of personal growth is especially important for a hotel manager. Learn more Different parts of hospitality management operations Hospitality is an umbrella term to many industries.
In hospitality, brand acquisition and partnerships are driven by factors such as the hotels’ desire for rapid and significant growth or the capital markets’ rewards for delivering at scale. This prevents hotel chains from achieving efficiencies of scale, with a host of disparate revenue-management technologies and strategies under one roof.
Singapore, 12/07/23: Hotelogix, a globally leading cloud-based hospitality technology provider , said that Maduzi Hotels in Thailand has adopted its multi-property management system to gain centralised control over group operations. As a group, Maduzi Hotels operates popular high-end and premium properties across Thailand.
Direct bookings are reservations guests confirm directly with a property without using an online travel agency (OTA) or 3rd party intermediary. Direct bookings are beneficial because they connect lodging businesses directly with potential customers and increase hotel revenue through money saved from OTA commissions.
These systems enable hotels to deliver personalized experiences at scale, ensuring every guest feels seen and valued without requiring additional work from employees. These tools not only streamline operations but also boost engagement and bookings. How Can Hotels Enhance Guest Experience with Innovative Marketing?
Multi-Property Dashboard & Stats Enhancing Your Guest Experience & Operations Across Your Hotel Portfolio In the latest edition of What’s New in Stayntouch , we sat down with our Product Manager Bernd Barysch to discuss the recent expansion of the multi-property functionality for Stayntouch PMS. What's New in Stayntouch PMS?
Operating hotels in one of the most saturated tourism markets in the Southeast means that we must always continue evolving and investing in our growth both as a brand and with our offerings to guests,” she explained. All of the hotels have stunning views of nature and are located in the Great Smoky Mountains of East Tennessee.
For small and mid-sized properties, especially those with limited staffing, a PMS simplifies daily hotel operations , enhances the guest experience, and boosts profitability. Simplify Bookings and Eliminate Errors Most B&Bs rely on a mix of OTA listings (like Booking.com or Airbnb), direct website traffic, and walk-in guests.
Whether it’s a well-crafted website, partnerships with OTAs, or engaging social media, creating a strong online footprint is how you turn searches into bookings. Online Travel Agencies: Expanding Your Reach When travelers search for a place to stay, they usually turn to Online Travel Agencies (OTAs) like Booking.com, Expedia, or Agoda.
Sabre GDS finally became operational in 1960. With SiteMinder GDS however, youll have a seamless distribution experience that includes Sabre and Amadeus, including being able to manage the GDS channel alongside all other distribution channels such as OTAs.
Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. Placing yourself on a scale of personal growth is especially important for a hotel manager. Learn more Different parts of hospitality management operations Hospitality is an umbrella term to many industries.
This seamless process is powered by sophisticated yet user-friendly online booking systems, hotel websites, and online travel agencies (OTAs). OTA booking : This is when a guest books through an online travel agent, such as Expedia or Booking.com. Hotels must be listed on the given OTA to appear as an option for that guest.
By utilizing the power of data, hotels can anticipate demand surges, optimize maintenance operations and enhance the guest experience. Algorithm Development: Build pricing models that factor in both occupancy and operational costs (including maintenance readiness). Customized Offers : Align promotions with past behaviors.
For hoteliers, this translates to more room-nights, improved occupancy during off-peak periods, and reduced reliance on OTAs. Instead of paying high OTA commissions , you’re able to bring guests back through low-cost direct channels like emails or your mobile app. Q2: What kind of rewards work best for hotels?
We’ll also show you how to harness this powerful technology to capture more reservations, streamline booking processes, save time and costs, and increase guest satisfaction – whether you operate a hotel, hostel, motel, B&B, or vacation rental company. Most OTAs don’t share guest contact details when forwarding a booking.
At a Glance Big operators are both a threat and an opportunity to smaller PMCs. The post-COVID market downturn that resulted as demand returned to historical levels was felt by many STR operators. Optimization, especially in your tech stack, can happen much faster at a smaller scale.
âThe brand is backed by a world-class team, a strong operational foundation and a compelling vision for growth. announced the launch of PAR Engagement âa next-generation portfolio of engagement products purpose-built to help enterprise restaurants convert more guests, grow faster, and simplify operations.
Integration with Distribution Channels: Seamless integration with distribution channels such as online travel agents (OTAs) , global distribution system (GDS) , and direct booking channels is essential for efficient inventory management and distribution. Scalability and Flexibility: As your hotel grows, so should your RMS.
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