Sat.May 31, 2025 - Fri.Jun 06, 2025

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5 Guest Service Habits for Hospitality Leaders

eHotelier

As a hotel manager with years of experience on the floor, Ive learned that the most memorable guest experiences dont come from grand gesturesthey come from consistent, thoughtful service. The kind that starts the moment a guest walks through the door. Based on the principles from the Greet and Serve Guests training module, here are.

Services 122
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Major milestone: Hilton’s luxury and lifestyle brands reach 1000th hotel globally

Hotel Management

With recent openings in Paris, Cape Town, Dallas, Osaka, Costa Rica, Jordan, and more, Hilton’s luxury and lifestyle brands have opened their 1,000th hotel globally. This milestone follows a record year of growth for Hilton, punctuated by strategic partnerships, acquisitions and nearly 100,000 rooms added to Hilton’s portfolio. With almost 500 luxury and lifestyle hotels in the pipeline, including the latest announcement for NoMad Detroit revealed at this week’s (June 2) NYU International Hotel

Branding 147
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Hotel commercial strategy: Solutions and optimisation guide

SiteMinder

What is a hotel commercial strategy? A hotel commercial strategy is a coordinated business approach that integrates sales, marketing, revenue management and distribution efforts to maximise total hotel revenue. It aims to drive profitability and improve competitiveness in the market for a hotel business. Rather than operating in silos, a hotel commercial strategy ensures everyone is rowing in the same direction, working collaboratively and productively to drive revenue, enhance profitability and

Hotels 52
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RoomRaccoon Introduces RaccoonRev Plus: AI-Powered Pricing To Make Independent Hotels More Profitable

Hospitality Tech

Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form News Briefs Most recent 6/5/2025 RoomRaccoon Introduces RaccoonRev Plus: AI-Powered Pricing To Make Independent Hotels More Profitable RoomRaccoon , a hotel management system for independent hoteliers, is gearing up to launch RaccoonRev Plus, an advanced, AI

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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STR Asia Pacific Hotel Performance Update for April 2025

Hotel News Resource

April 2025 saw a generally positive trend in the hotel industry across the Asia Pacific, with 10 out of 16 major countries reporting growth in occupancy, average daily rate (ADR), and revenue per available room (RevPAR).

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La Vie signs Norwest hotel with Giovaninno Navarra and Tony Merhi

Hotel Management

Independent Hotel management company La Vie Hotels and Resorts has acquired the management rights for the former Rydges Norwest in Sydneys Hills District. Artist impression: Visy Dior Hotels International The property has been rebranded under a white label as Visy Dior Hotels International and is set to undergo a transformation worth up to AU$18 million over the next 18 months.

Resorts 147

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Amadeus and UN Tourism report provides comprehensive look at Asia Pacific travel market

Amadeus Hospitality

Amadeus, a leading provider of travel technology solutions, and UN Tourism , have released a new report with comprehensive data on travel in Asia Pacific. The Market Insights report – Asia & subregions offers in-depth insights into passenger traffic, hospitality market indicators, top-performing destinations, and new routes in the Asia Pacific region.

Tourism 52
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Sabre Hospitality partners with Golden Chain to increase revenue and drive sustainability by providing digital gift cards

eHotelier

For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Global News Suppliers Properties People Events Education Subscribe Log In Suppliers Sabre Hospitality partners with Golden Chain to increase revenue and drive sustainability by providi

Revenue 52
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Hilton to Open Over 150 New Luxury and Lifestyle Hotels Globally in 2025

Hotel News Resource

Article - Hilton to Open Over 150 New Luxury and Lifestyle Hotels Globally in 2025 - Hilton plans to open more than 150 new luxury and lifestyle hotels worldwide in 2025, including the NoMad Detroit at Michigan Central Station.

Hotels 45
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Difference between a hotel and a motel: A core guide

SiteMinder

When travellers are weighing up where to stay, the terms “hotel” and “motel” might seem interchangeable. But for you as a hotel operator, the difference is more than just a matter of semantics. It’s a business decision. Understanding what sets hotels and motels apart isn’t just useful trivia. It helps define your property’s value, clarify your brand positioning, and attract the right type of guest.

Motels 52
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Highgate Names SONIFI a Preferred Partner to Expand Guest Technology Capabilities Across Its Portfolio

Hospitality Tech

Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form News Briefs Most recent 6/3/2025 Highgate Names SONIFI a Preferred Partner to Expand Guest Technology Capabilities Across Its Portfolio Real estate investment and hospitality management company Highgate has expanded its long-standing collaboration with SONIF

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Vrancor Hospitality Recognized with IHG 2024 Owner/Operator Excellence Award

Preno

HAMILTON, Ont. — IHG Hotels & Resorts (IHG) has honoured Darko Vranich, president & CEO of Vrancor Group and his team with a 2024 Performance Award for outstanding achievements and commitment to upholding IHG’s mission to deliver “True Hospitality for Good” every day. Considered the most prestigious IHG internal honour among the Americas region, the annual Performance Awards recognize hotels for leadership and metrics attainment among several key criteria, including guest service and sat

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Hotel Market & Feasibility Studies: Connecting Vision with Viability in Untapped Markets & By Daniel P. McCoy

Hotel News Resource

ost&COVID macroeconomic shifts have revived hotel demand in smaller cities, but these markets can be overlooked by hotel developers, especially amid rising costs. Market and feasibility studies are essential tools for aligning local development goals with investor interests.

Market 40
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Five marketing strategies for a successful independent hotel launch

Hospitality Today

How to position your property for maximum visibility, direct bookings, and long-term growth from day one

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Sonesta Los Angeles Airport becomes LAX’s hottest layover hotel

Hotel Management

The Sonesta Los Angeles Airport hotel has completed a US$42 million transformation, making it the top property at LAX for a layover for business and leisure travellers at the bustling hub. The transformation includes redesigned guest rooms, a modernized lobby, 14,000 square feet of reimagined event spaces – including the cutting-edge Sonesta Work Suite – and four distinctive dining venues offering a variety of curated culinary experiences.

Dining 130
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U.S. hotel results for week ending May 31

Hotel Business

The U.S. hotel industry reported negative year-over-year comparisons for the week ending May 31, according to data from CoStar. May 25-31 (percentage change from comparable week in 2024): Occupancy: 61.0% (-1.6%) ADR: $151.48 (-0.3%) RevPAR: $92.45 (-1.9%) Among the top 25 markets, St. Louis saw the largest occupancy increase (+11.1% to 64.5%). New York City (+5.7% to $290.35) and Los Angeles (+5.7% to $189.06) matched for the highest ADR lift.

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Hotel Owners Bet on Brand Strength and Technology for Future Growth, Wyndham Survey Finds

Hotel News Resource

Article - Hotel Owners Bet on Brand Strength and Technology for Future Growth, Wyndham Survey Finds - Hotel Industry Shows Resilience and Growth Despite Economic Challenges, According to Wyndham's Report

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Ennismore expands its presence in the Americas

Boutique Hotel News

Reading Time: 2 minutes US/Latin America: Lifestyle hospitality group Ennismore is expanding its presence in the Americas with a series of hotel signings in Mexico and the United States. Four of its brands – Delano , Hyde , The Hoxton , and Mama Shelter – will enter the Mexican market for the first time, with projects confirmed in Los Cabos and Mexico City.

Dining 52
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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The Crest Collection adds 1,200 units in six months as demand for luxury, heritage stays grows

Hotel Management

The Ascott Limited is expanding its European-born luxury brand, The Crest Collection, to key locations across Asia and the Middle East in response to growing demand for heritage-rich stays. Over the past six months, the brand has added over 1,200 units from four new signings and one opening, taking the portfolio to 16 properties with over 2,700 units, both operational and in the pipeline, across 11 countries and 13 cities.

Branding 165
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Method Co. opens The Nickel Hotel in Charleston

Hotel Business

Method Co. has opened The Nickel Hotel on Charleston’s historic King Street in partnership with real estate firm Capital Square. The 50-room hotel features an interior courtyard, a library, private event space and listening room, guest-only cocktail bar and a soon-to-open rooftop lounge, which will be open to the public. Designed by Morris Adjmi Architects in collaboration with Method Co.’s in-house design team, Method Studios, the hotel “melds Charleston’s design traditions with con

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What Hotels Could Learn from Monks & By Haydn Kramer

Hotel News Resource

My mission was to help the Brothers, Benedictine Monks all, improve the hotels sales performance of a gorgeous, spare, thirty room jewel box called, 'Guest House', of St. Johns Abbey. I am not Catholic. I might best be described as a failed Episcopalian. But none of that matters. What mattered is that my host, Brother Benedict, needed to turn a profit, at least a modest one.

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Kalibri Labs launches profit platform

Boutique Hotel News

Reading Time: < 1 minute US: Data and technology company Kalibri Labs has introduced a profit platform to help hotels grow profit and asset value. Kalibri has launched a purpose-build platform to aid hotel companies to grow cash flow, improve commercial performance, and increase asset value. Using transaction-level data and predictive AI, the platform can help hotels move from revenue per available room (RevPAR) and other top line metrics towards identifying the most profitable business mix

Revenue 52
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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Gen AI Becoming Top Source For Travel Discovery

Hospitality Tech

Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form News Briefs Most recent 6/5/2025 Gen AI Becoming Top Source For Travel Discovery Accenture’s latest Consumer Pulse survey of 18,000 consumers in 14 countries, presented in the report, “ Me, my brand, and AI: The new world of consumer engagement ,” expl

Travel 52
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KML’s Top-30-Under-30 Leadership Summit Returns to Toronto

Preno

TORONTO In a hospitality industry propelled by innovation, resilience, and purpose, the 2025 KML Top-30-Under-30 Leadership Summit, held on May 27 at the Sheraton Centre Toronto, offered an opportunity to shine the spotlight on the trailblazers shaping its future. This event stands out as a beacon of inspiration, celebrating the remarkable achievements of young leaders who are re-shaping the industry and driving societal progress, said Rosanna Caira, editor/publisher of Kostuch Media Ltd.

Hiring 40
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HSMAI Launches New Edition of Certified Hospitality Digital Marketer (CHDM) Study Guide

Hotel News Resource

The CHDM certification and study guide empower individuals to level up their skills, pivot into digital roles, or better understand how digital impacts every corner of commercial strategy.

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Booking Holdings Hedges Google Disruption, Wants to 'Be Close' to AI Hyperscalers

Skift Blog

Booking Holdings CFO Ewout Steenbergen wants the company to "be close" to all of the major large language model developers to hedge its bets.

Closing 176
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Key appointments: Langham Hospitality Group, Sheraton Grand Sydney Hyde Park and more

Hotel Management

LHG appoints Chief Operating Officer Kevin Robinson has taken up the position of Chief Operating Officer at Langham Hospitality Group (LHG), effective 14 April 2025. Robinson brings over 30 years of hospitality leadership to the role, returning to the Group after previously leading The Langham, Chicago during its pre-opening phase in 2011. Robinsons career path includes leadership roles with Westin and Four Seasons Hotels and Resorts, gaining operational and strategic expertise across internatio

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Enseo Celebrates 25th Anniversary in 2025

Hospitality Tech

Skip to main content Subscribe Subscribe Restaurants Hotels RTN Research & Reports Events CX Point of Sale More Operations Data & Analytics News Briefs The Point Webinars HT Advisory Boards Advertise Contact Us Call for Speakers form News Briefs Most recent 6/5/2025 Enseo Celebrates 25th Anniversary in 2025 Enseo, the essential technology services provider and innovator responsible for foundational technology in hospitality, celebrates 25 years of transforming the guest experience.

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Taj Brand Expands with Three New Lodges in Kruger National Park, South Africa

Hotel News Resource

The Indian Hotels Company Limited (IHCL) has announced the development of three new wildlife lodges under the Taj brand in the Balule Game Reserve, located in Kruger National Park, South Africa.

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Zeal appoints sustainable development lead to drive growth

eHotelier

For Hotels For Professionals For Education Solutions Courses Certifications Immersive Learning Baseline Integrations Ritrovo Integration Maestro Integration Pricing Hotels and Education Individuals Resources News and Insights Tech.Ex Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex Global News Suppliers Properties People Events Education Subscribe Log In Global News Zeal appoints sustainable development lead to drive growth Posted on Yesterday at 11:13 am Home Gl

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i