Social Hospitality
MAY 20, 2025
In an industry where follow-ups make or break bookings and where client experience isnt just a buzzword but the whole business model, the tools you use matter. Yet, many in-house marketers in the hospitality industry are still forcing generic systems to do a very specific job. Thats where niche CRMs (Customer Relationship Management Systems) are stepping in and changing the game.
Hotel Management
MAY 19, 2025
Australias first and largest Pan Pacific hotel, Pan Pacific Perth, is reenergised to capture a growing leisure and corporate travel market with the completion of a large-scale renovation project and a new General Manager at the helm. A feature of the Perth skyline for nearly 55 years, the former Sheraton hotel was taken over by Pan Pacific Hotels Group (PPHG) in January 2011 and has since operated as Pan Pacific Perth.
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STAAH
MAY 20, 2025
A hotel booking engine is more than a plug-in, it’s the digital front door to your hotel. It allows guests to book rooms directly from your website (or social media) in real-time, without needing to call or email your front desk. Today’s digital-first guests demand convenience, speed, and seamless experiences making a booking engine more than just a helpful tool, it’s a necessity Why Every Hotel Needs a Booking Engine System If your hotel isn’t offering direct bookings online, you’re missi
Hotel Business
MAY 23, 2025
California-based small-batch hospitality brand Casetta is known for reimagining historic spaces and turning them into modern boutique hotels that retain the buildings original charm. Hotel Business caught up with Sana Keefer , the companys head of brand, to discuss the firms design process and some of its recent projects. How does Cassetta go about creating unique stays that preserve each propertys authenticity, and can you give us an example of that with one of your current properties?
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
SiteMinder
MAY 18, 2025
The 79 Hospitality Management Group (79HMG)’s Guest House 1954, located in Taiwan’s historic Sanchong Air Force Military Dependents’ Village, offers a stay that is genuinely one-of-a-kind and resembles entering a living memory. This boutique guest house is a hidden gem for families, couples, and single travelers looking for a slower, more soulful experience because of its carefully preserved architecture and worn exteriors, which combine nostalgic ambiance with thoughtful mode
Hotel Speak
MAY 23, 2025
Breaking into the Indian hospitality tech market isnt easy. Its vast, fragmented, and fiercely competitive. But for those who understand the landscape, the rewards can be significant. Selling tech solutions in India takes more than a good product. It takes patience, local knowledge and above all presence. India is home to roughly 2.5 million available rooms across an incredibly diverse hospitality spectrum, from budget stays to luxury resorts.
Hotel Sales Focus brings together the best content for hotel sales and marketing professionals from the widest variety of industry thought leaders.
eHotelier
MAY 19, 2025
In hospitality, leadership isnt just about managing operationsits about inspiring people. As hotel managers and executives, were not only responsible for the guest experience but also for the energy, engagement, and effectiveness of the teams delivering it. And in todays fast-paced, guest-centric world, that means leading with purpose, empathy, and strategy.
Hotel Designs
MAY 19, 2025
Hotel Designs In conversation with: Emma Loane, Corporate and Hospitality Business Manager, ARRAN In conversation with: Emma Loane, Corporate and Hospitality Business Manager, ARRAN ARRAN’s Hospitality and Corporate Business Manager, Emma Loane, tells Hotel Designs how she found herself at the proudly Scottish produced cosmetics company and explains what makes ARRAN products so stand-out in the hospitality industry… Following a career in the hospitality industry, getting to know hote
Hotel Speak
MAY 23, 2025
The hospitality industry is more data-driven than ever, yet marketing and revenue teams are still dancing to different tunes and that digital disconnect is costing real-life revenue. In a sector where hotel marketing budgets often account for just two to three percent of overall revenue 1 , there is precious little margin for error. Yet many marketing campaigns are still created and launched without liaising with the very teams holding the clearest insights into booking pace, demand forecasts,
Hotel Business
MAY 20, 2025
1 Hotels , the mission-driven luxury lifestyle brand founded by Barry Sternlicht, has opened 1 Hotel Seattle in the South Lake Union neighborhood. “Seattle is a city where nature and innovation coexist beautifullyand that’s exactly what we aimed to capture with this property,” said Sternlicht, founder of 1 Hotels and chairman of Starwood Hotels. “This city has long been a pioneer in sustainability, environmental stewardship and progressive thinking.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
TravelNet
MAY 19, 2025
Solid occupancy isnt enough anymore. Markets are saturated. Competition is fierce. And the days of simply listing a vacation rental property, sitting back, and watching bookings roll in are long gone. While occupancy is still a core metric, relying on it too heavily can leave your property management business vulnerable to seasonal swings, economic uncertainty, and a volatile demand environment.
Hotel Designs
MAY 23, 2025
Hotel Designs Hotel de Mar Gran Meli taking Rivas signature Italian glamour to Mallorca Hotel de Mar Gran Meli taking Rivas signature Italian glamour to Mallorca Hotel de Mar, Gran Meli in Mallorca has unveiled an exciting new partnership with Riva Yachts a collaboration combining the sophistication of Rivas signature style with the hotels Mediterranean elegance… This partnership between luxury brand heavyweights Gran Meli and Riva, marks the inauguration of the new Riva Lounge , nestle
Hotel Speak
MAY 20, 2025
With the Autumn Budget 2024 changes now in effect, there are higher costs for everyone in hospitalityagain. So surely the UK is becoming a tougher place to run a travel or hospitality business? Funnily enough, some hoteliers and industry experts are saying the opposite. Theres been something new putting a dent in hospitalitys earning potential for several years now.
Skift Blog
MAY 23, 2025
Skift Take: After reports that domestic demand and consumer confidence was on the decline, airlines are gearing up for what might be one of their busiest summers yet.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Lodging
MAY 23, 2025
In recent months, economic uncertainty has impacted various businesses, including the hospitality industry. With tariffs specifically raising concerns, fears of a potential recession continue to swirl. However, Wyndham Hotels & Resorts had a record first quarter in which its global openings increased 13 percent year-over-year, and the company awarded 181 development contracts globally.
Hotel Business
MAY 23, 2025
Amadeus and Google have entered into a partnership to deploy Google Clouds technology. Under the agreement, Amadeus will migrate part of its technical platform to Google Cloud, leveraging its open, secure and reliable infrastructure, to enhance operational efficiency and resiliency, while being closer to customers needs, the companies report. The partnership will also enable Amadeus to build future innovations and services based on Google Clouds generative AI technologies and other solutions. &#
Hospitality Tech
MAY 20, 2025
Accor is launching a modular global tech platform to unify meetings and events bookings, sales & catering, and loyaltysignaling a shift toward integrated, distribution-first infrastructure across 5,600 properties.
Hotelier Magazine
MAY 20, 2025
TORONTO The Playbook Commons, a new 180-seat culinary destination and sports theatre located on the ground floor of Hotel X, is slated to open on May 29. Brought to life by Harlo Entertainment, the team behind Kasa Moto, Roses and Valerie, The Playbook Commons blends elevated dining with spirited camaraderie serving timeless dishes and drinks while screening games, races and more.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Skift Blog
MAY 20, 2025
Skift Take: Wyndham is recognizing that its frequent guests like doing things, not just sleeping in rooms. Its loyalty members can now trade points for experiences like sold-out concerts and sports events.
Hotel Business
MAY 20, 2025
Ryman Hospitality Properties Inc. has acquired the JW Marriott Phoenix Desert Ridge Resort & Spa from Trinity Investments for $865 million. Ryman plans for the resort to continue to be operated by Marriott International under the JW Marriott flag. The purchase price represents a 12.7x Adjusted EBITDAre multiple on the resort’s 2024 results.
Hotel News Resource
MAY 23, 2025
Hotel commercial teams across revenue management, sales, and marketing face daily operational burdens that diminish efficiency, job satisfaction, and retention. Generative AI offers a transformative opportunity to alleviate these repetitive tasks, allowing teams to refocus on strategic and creative endeavors.
Hotel Designs
MAY 19, 2025
Hotel Designs In conversation with: Emma Loane, Corporate and Hospitality Business Manager, ARRAN In conversation with: Emma Loane, Corporate and Hospitality Business Manager, ARRAN ARRAN’s Hospitality and Corporate Business Manager, Emma Loane, tells Hotel Designs how she found herself at the proudly Scottish produced cosmetics company and explains what makes ARRAN products so stand-out in the hospitality industry… Following a career in the hospitality industry, getting to know hote
Speaker: Beth Sunshine, SVP, Up Your Culture
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Hospitality Tech
MAY 23, 2025
The modern guest journey unfolds across a dozen touchpoints, and they expect each one to feel like a continuation of the last. Unfortunately, thats rarely the case.
Hotel Business
MAY 23, 2025
I find progress and nostalgia equally interesting. As an optimistic forward-thinker, whats new, whats coming and whats trending always piques my curiosity. As a sentimental, history-rooted individual, the past and its influence on the present strengthens my foundation and deepens my perspectives. So while this issues cover story focuses on the transformative impact of technology, and how investing in it is investing in the future, my editors note is going to take a step back to focus on just one
Hotel News Resource
MAY 23, 2025
The primary focus during Google's I/O developer conference was the shift towards an artificial intelligence (AI)&enabled future, particularly in the travel industry. The rise of the Gemini app, with over 400 million users and 7 million developers, was mentioned, as well as the potential impact of AI on search engines and how people find and book travel.
AskSuite
MAY 22, 2025
The future of AI in hospitality is no longer a distant realityit’s starting now, transforming how hotels communicate with travelers, drive direct bookings, and streamline key functions in daily operations. Artificial intelligence is no longer just a buzzword. Its a strategic asset for hotels seeking to scale personalized service and optimize commercial performance.
Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Hotelier Magazine
MAY 22, 2025
NIAGARA FALLS, Ont. Niagara Takes Flight is Ontarios newest attraction that will open its doors to visitors on August 29. The attraction is a flying theatre experience, featuring a 180-degree domed screen that invites guests to soar above the regions landscapes. Located inside Niagara Parks flagship site, Table Rock Centre, at the brink of the Horseshoe Falls, this ride uses drone technology to take passengers on a 56-kilometre journey celebrating Niagaras geography, history and people.
Hotel Business
MAY 23, 2025
The U.S. hotel industry reported mixed year-over-year comparisons for the week ending May 17, according to data from CoStar. May 11-17 (percentage change from comparable week in 2024): Occupancy: 67.2% (-0.4%) ADR: $166.31 (+1.3%) RevPAR: $111.80 (+0.9%) Among the top 25 markets, Detroit saw the highest gains in each of the three key performance metricsoccupancy: 70.4% (+11.4%), ADR: $142.83 (+13.2%) and RevPAR: $100.54 (+26.1%).
Hotel Designs
MAY 22, 2025
Hotel Designs BoConcept Roundtable: crafting a bespoke environment for a unique experience BoConcept Roundtable: crafting a bespoke environment for a unique experience What is a bespoke environment, and how do you create a unique guest experience? Sit down with Hotel Designs and BoConcept as we asked 10 design industry specialists just that, with answers ranging from installing a kinetic ceiling to designing a sea view-less beach resort (yes, really!
Hospitality Tech
MAY 20, 2025
Despite overwhelming smartphone adoption among Millennial and Gen Z travelers, fewer than one in three travel operators have embraced mobile-first booking and payment solutionsraising red flags for IT leaders in hospitality.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
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