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Sales and revenuemanagement are two departments that seemingly should be a match made in heaven but often find themselves at odds with differing goals for success.
Clare Davies, Capstone Hotel Management Clare Davies was ahead of the trend. Ten years ago, Davies established Capstone Hotel Management, now recognised as New Zealand’s leading white-label hotel management company. I’ve been a GeneralManager and later became a major shareholder in a resort in Nelson.
Markus Tauss will take over the management of the Lake Maggiore property on 1 June 2025 from Simon Spiller, who has passionately managed the Hotel Eden Roc for the past five and a half years, but left at his own request at the end of February 2025. Suppliers Research Podcast Careers Events All Insights Podcasts eLearning Tech.Ex
Luminous Living, which will offer premium property management services for owners, aims to disrupt the high-end lifestyle hotels category by raising the bar with “elevated guest experiences, seamless service, designer amenities, and an all-inclusive offering”.
Strong Business Focus and Profit Generation Understanding : It is crucial for GMs to have a deep comprehension of the hotel's business mechanics. They need to understand what drives profitability, from revenuemanagement and cost control to market positioning and strategic planning. Here are all the details.
Hospitality Ventures Management Group (HVMG), an Atlanta-based third-party hotel operator and investor, has expanded its executive team with the promotion of Cory Chambers to EVP, chief commercial and analytics officer. The company also promoted Maggie Rosa to VP, operations. Baldwin, a Curio Hotel in downtown Houston.
Many hotels still rely on specialized, single-user systems managed by individual departments or team members. For instance, the revenuemanager might use a dedicated revenuemanagement system that only they can access, while the sales team uses a separate customer relationship management tool.
Cheney joined the company in 2007 and served as a generalmanager at multiple assets from Alaska to Colorado before joining the corporate team in 2011 as director of revenuemanagement.
Hilton Sydney welcomes new GM Hilton Sydney has appointed Malcolm Zancanaro as the new GeneralManager of the hotel. He brings nearly two decades of hospitality experience, including expertise in identifying and capitalising on opportunities to build revenue.
With every passing year, revenuemanagement is playing a more central role at hotels as they navigate a landscape now locked in a permanent state of change. The exact genesis of yield management (now revenuemanagement) in the hospitality sector is hotly debated,” says Stuart-Hill. “The
Ovolo Hotels restructures marketing operations Ovolo Hotels has announced a new marketing and communications structure that will see a number of leadership changes across the region. Australian PR agency Reymond has been enlisted to manage communications for Ovolo’s Australian and New Zealand hotels, restaurants and bars in 2023. “It’s
City Edge Apartments – Box Hill “We believe that our commercial and franchising platform including revenuemanagement services, global distribution offerings, sales and rewards program Choice Privileges will all greatly benefit the City Edge portfolio,” said Fraser.
The shift to guest-centric revenuemanagement presents challenges and opportunities, particularly for revenuemanagers who have long operated within the frameworks of traditional methodologies. It's about evolving from a numbers-focused viewpoint to one that deeply empathizes with and anticipates guest needs.
Full-service hotels have various revenue-generating opportunities, such as food and beverage operations, spa services, and event hosting. By neglecting these areas, hotels limit their potential for growth and profitability and fail to use the full scope of revenuemanagement practices available to them.
A quick search on the internet yields a wide range of definitions for ‘revenuemanagement’. Some of these take a theoretical, almost academic approach and, in several instances, there are iterations of revenuemanagement’s classic definition: ‘selling the right room, to the right guest, at the right time, for the right price’.
APAC RevenueManagement Summit 2023 – “Unstoppable” May 23 and 24 Are you looking to take your revenuemanagement skills to new heights? Look no further than the APAC RevenueManagement Summit , the must-attend conference for hospitality and tourism operators.
Delegates can expect power sessions on revenuemanagement, the intelligent guest journey,on-property technology andOTAs, as well as a Q&A with Agilysys, Sales Engineer, Asia Pacific, Chris Ormiston, on boosting profitability and guest satisfaction.
APAC RevenueManagement Summit 2024 – “RISE UP” May 27 and 28 Join us at the APAC RevenueManagement Summit 2024 – “Rise UP” on May 27 and 28. Ready to take your revenuemanagement to the next level? Expect actionable insights and lots of discussion so you can implement immediately in your daily operations.
One year on from the launch of Trilogy Hotels, the independent management company is rounding out 2024 with 13 hotels under management totalling over 2,500 rooms and overseeing $165 million in revenue. I was working on the investor side and getting quite frustrated with the relationship between an investor and an operator.
The next problem to solve, decades later, when the hotel industry started to grow, was to manage reservations. In the 1960s, it was possible to create the first computer-based PMS to automate some of the work to increase operational efficiency. The system kept track of transactions, both reservations and financial transactions.
Most recently, she served as Hotel Manager, overseeing the propertys operations, group sales, and revenuemanagement, driving significant growth and delivering exceptional guest satisfaction. Main image credit: Fairmont Windsor Park New GeneralManager of Fairmont Windsor Park announced Pauline Brettell.
Singapore, 27/October/2023 : Hotelogix , a globally leading cloud-based hospitality technology provider, said that Copperhead Lodge and Resort in Georgia, United States, has adopted its Cloud Hotel Property Management System (Hotel PMS) to automate and streamline daily operations and drive growth while keeping software ownership costs under control.
Choice delivers the consumer confidence that comes with a trusted brand, so guests know what they’re getting every time they stay,” said M&G Group GeneralManager, Greg Winston. “It The revenuemanagement provided by Choice gives us an unemotional set of eyes and removes the personal attachment from the equation.”
The property has been designed to operate entirely on renewable and solar energy. The hotel has been designed to operate with industry-leading benchmark-setting Energy Use Intensity levels with the intention of proving that both construction of a net zero hotel as well as maintaining sustainable operations is achievable.
Exclusive: Marriott appoints luxury leader to new dual role Marriott International is sharpening its focus on luxury with the appointment of Krister Svensson as Multi Property Vice President, Luxury Hotels Australia and GeneralManager at W Melbourne. Neerav Gorasia has been promoted to Director Hotel Performance for Pro-invest Hotels.
By empowering generalmanagers, focusing on performance management and leveraging our scale, we ensure operational excellence and drive sustainable growth for our stakeholders. At Aimbridge, our focus on our owners as our primary customers defines our approach to hospitality, said Craig S.
A hotel director oversees the daily operations of a hotel, ensuring everything runs efficiently while delivering a high standard of guest service. Theyre responsible for key areas such as staff management, guest satisfaction, and financial performance, all while aligning the hotels activities with broader business goals.
Pro-invest adds broad range of industry talent to revenue team Donna Rodios Pro-invest Hotels has made three key appointments to its revenue team, with the addition of Donna Rodios as Head of Revenue, Kelly Brady as Portfolio Revenue Director, and Kate Heather as Portfolio RevenueManager.
Whether you’re an expanding multi-hotel business, or a single-hotel operator focused on elevating your business, having a toolbox of resources is essential. It’s a big toolbox,” says Greg Winston, Group GeneralManager of M&G Group, explaining why he’s chosen to continue expanding the Group’s collection of hotels with Choice Hotels.
Boise, ID-based management company Resolute Road Hospitality has expanded its leadership team with the additions of Sergio Cardenas as corporate director of sales and revenuemanagement and Amanda Schaus as chief legal officer. Evan and Eric are both experienced operators that have proven themselves in every role they have held.
Steward spent two out of her three decades of hotel experience with The Ritz-Carlton, where she managedrevenuemanagement, strategic sales, and operations for several resort and city properties across the nation.
From optimizing revenuemanagement to enhancing guest satisfaction and operational efficiency, AI can be a powerful tool for driving growth. This blog post will focus on prediction and classification and explore how each can transform hotel operations.
In the 1990s, I became involved in shaping various real estate ownership and operating agreements, exploring how to separate the brick-and-mortar side from the day-to-day running of a hotel. Below is an overview of why they matter, followed by specific recommendations for ensuring you maximize the profit potential as we head into 2025.
The data generated by modern hotel operations – from booking patterns and guest preferences to room occupancy rates and ancillary revenue streams – is often scattered across various siloed systems. The traditional approach to decision-making faces a new challenge.
Under their guidance, we expect to find and grow new and existing revenue streams as we work toward improved bottom lines throughout our nationwide portfolio of third-party operated hotels.” In her newly created role, Arana will oversee the revenue strategy team for the entire company.
CHAP Hospitality Management Company Limited provides professional hotel management services, with more than 20 years of experience helping small to medium hotel operatorsmanage both sales and service. including acting as GeneralManager of the hotels he manages and working with SiteMinder’s platform.
In all of our AHICE planning meetings, hotel owners, investors and operators have all said they wanted more technology content and thats exactly what we have delivered with INN Tech.
In today's data-driven world, revenue analytics has emerged as a pivotal tool for hotels aiming to improve guest satisfaction, optimize revenue strategies, and enhance operational efficiency. By harnessing the power of data, hotels can transform their revenuemanagement practices and drive sustainable growth.
Singapore, DD/November/2023: Hotelogix , a globally leading cloud-based hospitality technology provider, said that Namgay Heritage Hotel in Bhutan has adopted its all-in-one Cloud-based Hotel Property Management System (Hotel PMS) to ensure efficient management of daily operations and to drive overall business growth.
Hotel management company Springboard Hospitality has hired five new executives. The new leaders will focus on continuing to elevate and enhance the guest experience across all properties and strengthening the company’s marketing and revenueoperations. She previously held management roles with Westin St.
Were thrilled to partner with Event Temple to deliver a solution that not only enhances operational efficiency but also drives data-driven event revenue optimization, said John Lingos-Webb, VP, global partnerships & alliances, Duetto. We want to offer straightforward solutions that work to make their jobs easier.
Despite growing demand for skilled hospitality workers, many graduates are bypassing traditional hotel operations roles, for careers in asset management, real estate, or entirely different industries. It’s about creating a business where people want to be there, says Dallin Tait , GeneralManager of Bluff Dwellings Resort.
Despite the benefits of collaboration, most hotels continue to operate in silos. This gap has hindered the seamless integration of sales, marketing, and revenuemanagement functions, limiting collaborative work potential.
With AI and ML algorithms now driving critical decisions in hotel revenuemanagement, guest service personalization, and operational efficiency, the impact of poor-quality data is not just a minor inconvenience – it can lead to significant strategic missteps and operational disasters.
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