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Hotels, like other businesses, need customers to thrive. Of course, many of these customers won’t just walk into your hotel; you’ll need to attract them. And to do that effectively, you’ll need to rely on the best marketing strategies. Sadly, many hoteliers lack insights into these strategies. If you are one of them, this post […].
By Hari Nair. Today’s travelers have an unprecedented level of power when it comes to booking their trips online. With a simple search, millions of travelers can be connected to their choice of brands and experiences. Travelers can select how they want to travel by sharing preferences, instantly enabling them to compare options for where they might want to stay.
All blockchain implementations must be framed not in terms of what the current hype is but in terms of the fundamentals of hospitality: enhancing the onsite experience and the overall value for customers above all else.
China: Langham Hospitality Group’s latest brand, Ying’nFlo, has launched with an upper midscale hotel in Wanchai, Hong Kong. Ying’nFlo has been designed for millennials and Gen Zs. The pipeline already includes a hotel in Xiamen and Langham Hospitality plans to expand the brand within the region. Architects and interior designers Linehouse have worked on the first project, with Berlin-based artist Josephine Rais creating an outdoor mural.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Google is no longer just a search engine and a verb, but also one of the top places where travellers begin their hotel search. Within just a few clicks, their search can be narrowed down to a handful of properties, with the top listings benefiting tremendously in shaping their perception of what is available and within their budget. Hoteliers worldwide must embrace this opportunity to attract guests who rely on technology to guide their decision-making.
Goodbye bland travel experiences. Hello “culture shock”. Modern travellers are redefining what hospitality looks like in 2023 and beyond. Hot off the press, Booking.com revealed what modern travellers are seeking – it’s not just another holiday. The desire for a complete “culture shock” is on the rise as travellers seek to visit places that are completely different from their homes, language, food and culture.
As the interest in wellness continues to grow in the travel industry, so does the difficulty in finding labor to fill the positions needed to provide for guests. A new company has a solution that it says can help both aspects of this problem. “Aescape is helping the hospitality industry meet the growing demand of the wellness industry by delivering a labor augmentation solution that enables hotels to increase customer demand, satisfaction and retention through an innovative massage therapy solut
As the interest in wellness continues to grow in the travel industry, so does the difficulty in finding labor to fill the positions needed to provide for guests. A new company has a solution that it says can help both aspects of this problem. “Aescape is helping the hospitality industry meet the growing demand of the wellness industry by delivering a labor augmentation solution that enables hotels to increase customer demand, satisfaction and retention through an innovative massage therapy solut
While this might be your first thought, ALOS is more than just another fancy hospitality acronym. It’s a key hotel metric to track if you want to optimise your distribution, reduce costs and increase revenue. In this article, you’ll find everything you need to know about ALOS, and how to use it to further improve your property’s results. Table of contents.
Hotel performance management platform myDigitalOffice (MDO) has released an online sustainability calculator and certification program aimed at shining the spotlight on hotel owners and operators dedicated to reducing their environmental footprint. The calculator allows any hotel company to enter information specific to their sustainable operating processes and apply for MDO Sustainability Certification , which can be included in the organization’s environmental, social and governance (ESG) mate
Our “For the Love of Partnership” guest blog series will help you get to know our technology partners a bit better. Shelley Warsaw, partner relationship manager at TNS, sat down recently with Rentals United to discuss their experiences using Track. Introduction Rentals United is a leading award-winning global vacation rental channel manager.
In the latest Hotel Business Hot Topics session, “The Time Is Now: Prepare Your Business for 2023,” in partnership with Entegra, Glen Haussman, founder/host, No Vacancy Live podcast, joins a panel of industry executives to discuss the current trends that will continue into 2023, new trends that will emerge and how group purchasing organizations can help to improve your bottom line.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
I believe most of us would agree that interpersonal communications is always a challenge, especially for anyone that is married, engaged, or who has a domestic partner, significant other, boyfriend, girlfriend, parent, child, siblings or roommates! (In other words, basically anyone you live with other than a dog, because we all know that dogs are great listeners and never judge.
Inflation, supply-chain delays and the labor crisis were all concerns throughout this year, as hoteliers stayed on the path of recovery. But will these issues continue into 2023? During the latest Hotel Business Hot Topics session, “The Time Is Now: Prepare Your Business for 2023,” in partnership with Entegra , industry leaders discussed the trends that will carry over into next year and how hoteliers can get themselves ready for anything thrown at them in the year to come.
Big Cypress Lodge, a wilderness-inspired hotel inside the 32-story Memphis Pyramid, today announced the appointment of Romaine Scott as Hotel Manager. Scott will oversee operations for the 103-room city hotel, which serves as a one-of-a-kind Bass Pro Shops retail and lifestyle experience from founder Johnny Morris.
Extended Stay America (ESA) has added three industry veterans to its executive leadership team in EVP roles. Elizabeth Uber will join the company as COO, effective mid-December. In this position, she will be responsible for all company operational and asset management functions. She most recently served as SVP, operations at Aimbridge Hospitality, where she oversaw a portfolio of 70 hotels.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Six Senses is coming to Grand Bahama as part of a project that will boost local tourism, development, and investment. With social and environmental responsibility at its heart, the new resort and residences will create employment opportunities for Grand Bahamians, encourage sustainability and regenerative activity on the island, and engage the surrounding community while protecting the land for future generations of locals and visitors to Grand Bahama.
Aimbridge Hospitality has added industry veteran Patrick Volz as its COO, global operations. In this newly created position, Volz oversees hotel finance, as well as owner relations, brand partnerships and transitions, while leading Aimbridge Food & Beverage. He reports to Mark Tamis, president, global operations, Aimbridge. Tamis will continue to oversee the six divisional presidents announced earlier this year as part of Aimbridge Hospitality’s new operating divisional structure.
Collaboration, commitment and consistency emerged as key themes when the Net Zero Carbon Events initiative launched its Roadmap at the United Nations Climate Change Conference, COP27, in Sharm El Sheikh, Egypt.
Hotel overbookings can be a divisive topic. Some hoteliers love using this strategy to boost their revenue and protect their property from losing out due to last-minute cancellations. Others see it as a nightmare because they worry about the repercussions of dissatisfied guests. However, you can minimise the risk of having to walk travellers if you have a solid overbooking strategy.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
In the Q3 2022 Latin America Construction Pipeline Trend Report from Lodging Econometrics (LE), analysts report the total construction pipeline stands at 548 projects/90,728 rooms, down 5% by projects and 12% by rooms, year-over-year (YOY).
Actabl , an integrated hotel operations, business intelligence and labor management solution, has completed a new two-way integration between its ALICE operations management platform and Maestro’s property management system (PMS). A browser-based cloud and on-premise PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals and multi-property groups, Maestro’s seamless communication with the ALICE platform provides a host of operational benefits for hotelie
US: Grayson Hotel, a new build property part of The Unbound Collection by Hyatt , has opened in New York City. Owned, developed and managed by the Fortuna Hotel Collection, the project marks the first Unbound Collection by Hyatt hotel in the city. It has been designed by MarceLLO Pozzi Architecture & Design (MLLO) with guest rooms by The Setting New York and the dining venues overseen by Dutch East Designs.
Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.
Tommy Bahama has revealed plans for the debut of a new resort concept with the introduction of the Tommy Bahama Miramonte Resort & Spa in Indian Wells, CA. The first Tommy Bahama resort will debut in late 2023. The company is partnering with Lowe , a national commercial and hospitality real estate investor, operator and developer of destination hotel and resort properties, to execute and present the reimagined property.
Ali Powell, CEO and founder of Commercial Acceleration, highlights why it’s important for hoteliers to revise their strategies to build customer relevance. . Together with the staffing crisis that the industry is grappling with, one theme has dominated discussions over the last few months – what are hotels doing to service the post-Covid traveller?
Inflation, supply chain delays and the labor crisis were all concerns throughout this year, as hoteliers stayed on the path of recovery. But will these issues continue into 2023? During the latest Hotel Business Hot Topics session, “The Time Is Now: Prepare Your Business for 2023,” in partnership with Entegra , industry leaders discussed the trends that will carry over into next year and how hoteliers can get themselves ready for anything thrown at them in the year to come.
Main Street Hospitality has appointed Jennifer Usaty as VP, finance. She is responsible for all financial operations and related matters, including financial oversight for all eight of Main Street Hospitality’s managed hotel properties located throughout the Northeast. To support the high-performance and growing hotel management company, Usaty offers hands-on financial leadership to further develop the organization by providing best-in-class accounting, financial reporting, treasury operations,
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
Stayntouch , a leader in cloud hotel property management systems (PMS) and guest-centric technologies, has launched of Stayntouch 2.0, a fully integrated technology suite featuring an amplified version of its flagship cloud PMS and guest kiosk. The new technology suite also includes a secure payment gateway, a customizable booking engine and a channel manager, which the company says enables hotel companies to expand their online distribution and booking capabilities, simplify payments and stream
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