Lodging
MARCH 3, 2025
What initially inspired you to get into the hospitality business? This is simply the best industry in the world. Where else can you start in an entry-level role and rise up to run a hotel, own a hotel, or become the CEO of a global company? My own story reflects that: having started in this industry running marketing and communications to eventually leading the AHLA Foundation and now helming AHLA.
STAAH
MARCH 3, 2025
Manual work and data errors are a thing of the past as STAAH helps Grand Sunshine Resort streamline distribution and bookings. Strategically located, Grand Sunshine Resort & Convention serves as an ideal starting point to explore the natural beauty of South Bandung, Indonesia. The luxury four-star hotel combines modern and sophisticated amenities with a traditional touch of the Java culture Grand Sunshine is located just minutes from the Soroja toll gate and close to various popular tourist
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Hotel Management
MARCH 5, 2025
SH Hotels and Resorts, the parent company of 1 Hotels, Baccarat Hotels, and Treehouse Hotels, has officially rebranded to Starwood Hotels, marking a revival of the iconic global brand. Created by influential hospitality leader Barry Sternlicht nearly 30 years ago, the Starwood brand became the largest hotel company in the world measured by EBITDA under Sternlichts leadership as Chairman and CEO and established high-performing global brands.
Hotel Designs
MARCH 5, 2025
Hotel Designs SH Hotels & Resorts becomes Starwood Hotels SH Hotels & Resorts becomes Starwood Hotels SH Hotels & Resorts, the trailblazing hospitality company behind 1 Hotels & Homes, Baccarat Hotels & Residences, and Treehouse Hotels enters a new era under visionary Founder Barry Sternlicht with a bold rebranding and global expansion on the agenda… SH Hotels & Resorts is celebrating its 10th anniversary by officially rebranding as Starwood Hotels , reviving the
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Hotel Business
MARCH 4, 2025
Meetings and events budgets are tightening according to the results of Q4 2024 Meetings & Events Pulse Survey , a report on what is currently driving decisions in the global meetings and events industry, from Global DMC Partners (GDP) , a global network of independent destination management companies (DMCs) and specialized event service providers.
STAAH
MARCH 4, 2025
With 87% of travelers reading online reviews before booking and 53% abandoning a website that takes longer than three seconds to load, hotels cannot afford to overlook digital marketing. Yet, many continue to make costly mistakes, missing out on direct bookings, guest engagement, and long-term loyalty. In this blog, we will look at ten common digital marketing mistakes hotels make.
Hotel Sales Focus brings together the best content for hotel sales and marketing professionals from the widest variety of industry thought leaders.
Hotel Speak
MARCH 6, 2025
MINNEAPOLIS March 2025 IDeaS, a SAS company and the worlds leading provider of hospitality revenue management software, today announces the launch of its cutting-edge API data integration developer portal. This innovative platform is set to transform the hospitality technology landscape by enabling faster, more efficient data integrations and fostering unparalleled collaboration among technology providers across the ecosystem.
Little Hotelier
MARCH 2, 2025
What is guest satisfaction? Guest satisfaction is a measure used by hotels to evaluate and improve the guest experience. The level of satisfaction a guest feels towards your hotel will be defined by factors like cleanliness, comfort, customer service , efficiency, amenities, value for money, security, and how much you personalise the experience. As such, guest satisfaction management is essentially a matter of good hotel management.
Demand Calendar
MARCH 5, 2025
Operating a hotel without solid answers to core business questions is like flying blind. Its no longer enough to glance at daily occupancy numbers or fleeting ADR trendshoteliers must dig deeper to ensure that every decision they make aligns with profitability and guest satisfaction. Every hotel general manager should address these three pivotal questions: What are your most profitable guest segments and customers?
Hotel Designs
MARCH 3, 2025
Hotel Designs VIP arrivals: hottest hotel openings in March 2025 VIP arrivals: hottest hotel openings in March 2025 There is a strong sense of a seasonal shift as we move into the final few weeks of Q1 and, dare I say it, from where I am sitting it feels like spring is in the air with that is a concurrent feeling of growth, which is reflected in this months VIP arrivals with hotels opening across the globe from Manchester to Miyakojima… There are months when you have to dig deep to popula
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
Hotel Business
MARCH 4, 2025
The NYU School of Professional Studies (NYU SPS) and The J. Willard and Alice S. Marriott Foundation (JWASM Foundation) have established The J. Willard and Alice S. Marriott Foundation Workforce Apprenticeship Fund. The $5-million fund will help the NYU SPS Jonathan M. Tisch Center for Hospitality create, implement and support an innovative program to prepare NYS SPS associate degree students for careers in hospitality.
Skift Blog
MARCH 4, 2025
Skift Take: Modern sustainability in travel is no longer just about environmental initiatives. Hotel brands must also consider their impact on local communities and commitments to cultural heritage. With those pillars in mind, Boutique Group is paving the way for a new responsible luxury model in Saudi Arabia.
Amadeus Hospitality
MARCH 3, 2025
In the competitive world of hotel sales, effective communication can make or break a deal. Yet, before any sale can be made, there’s the daunting task of prospecting. Surprisingly, over 40% of sales professionals find this initial step the most challenging in the sales journey. Email remains a powerful tool for hotel prospecting, offering a direct line to potential clients.
Xotels
MARCH 3, 2025
Let’s be honestrunning a hotel while managing its revenue at the same time is a balancing act. From making sure staff, guests, and smooth operations are all attended to, we can understand why revenue management so frequently gets put on the back burners. Even with all the good tools out there, we’ve seen too many of our customers make gut decisions, not data-driven decision-making, and it’s cost them money.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Hotel Management
MARCH 4, 2025
From in-room to conferencing, breakfast to bar, Nespresso Professional is your partner when it comes to premium coffee for your entire hotel. Nespresso Professional Unforgettable Hospitality Coffee has the power to elevate or detract from your guest experience from start to finish, across a range of different moments. Whilst a seemingly small aspect of the overall experience, it has the ability to impact the overall feeling and perception of your hotel.
Hotel Designs
MARCH 3, 2025
Hotel Designs lyse Montmartre Hotel a capsule of calm and intimacy lyse Montmartre Hotel a capsule of calm and intimacy Subtly hidden between two of the most emblematic musical scenes of Paris lies the lyse Montmartre Hotel. We crossed the threshold to explore this curated cocoon of craftmanship… Behind the vibrant faade of Boulevard Rochechouart , where musicians and travellers meet, lie the sixteen rooms, including four duplexes, sheltered within the lyse Montmartre Hotel.
Hotel Speak
MARCH 6, 2025
HiJiffy, the leader in AI-powered communication solutions for hotels, is excited to announce a new partnership with Expedia Group. This integration allows hoteliers to streamline all traveller messages from Expedia Group directly in their HiJiffy Console. While saving time and resources spent on managing conversations, this partnership allows hotel staff to focus on delivering an exceptional guest experience.
Hotel Business
MARCH 4, 2025
Pillows can make or break a good nights sleep. Thats why many hotel guests lug their favorite pillows in the car, on a train or even in an airplaneanything to ensure a comfortable rest. Intentional, guest-centric pillow purchasing can ensure that repeat customers feel no need to BYO pillow. Our hotel pillow buying guide below will help you balance your guests needs with your hotels as you shop for pillows that will deliver restful sleep. 1.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Hotel Management
MARCH 4, 2025
For hotel owners and operators, a reliable and efficient hot water system is essential whether for guest rooms, kitchens, laundries, or wellness facilities. However, traditional hot water systems such as gas boilers and electric water heaters can be costly to run, require frequent maintenance, and struggle to meet demand efficiently. Thats where Q-ton CO hot water heat pump offers a smarter solution.
Hotel Designs
MARCH 4, 2025
Hotel Designs Case study: Ege Carpets redecorates the Champs-lyses… Case study: Ege Carpets redecorates the Champs-lyses… Ege Carpets is rejuvenating some of Paris’ most iconic destinations with its vibrant flooring designs see the city as you haven’t seen it before… With expertise in carpet design and craftsmanship, Ege Carpets transforms floors into storytelling elements , seamlessly blending artistry with function.
eHotelier
MARCH 3, 2025
By offering a dynamic, supportive environment for people to persevere through the brief discomfort, hotels can therefore expose guests to new longevity-based experiences, helping expand the boundaries of their individual comfort zones and potentially inducing a transformative lifestyle change for the better.
Hotelier Magazine
MARCH 6, 2025
TORONTO Sunray Group has completed the purchase of the Bisha Hotel Toronto, joining Marriott as the first Luxury Collection Hotel in Canada. The company agreed to purchase the hotel in December 2024. Located in the heart of Torontos Entertainment District and designed by Studio Munge, the 44-storey hotel is comprised of nine floors dedicated to hotel rooms, with the remaining nine to 42 dedicated to the luxe one- or two-bedroom residential spaces.Floors dedicated to the luxe one- or two-bedroom
Speaker: Beth Sunshine, SVP, Up Your Culture
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Hotel Business
MARCH 3, 2025
DerbySoft has acquired artificial intelligence products from Arise , an AI automation platform specializing in travel agenthotel communication and commission reconciliation. Arise delivers AI-driven automation to tackle key challenges in travel managementstreamlining TMC-hotel communication, automating booking reconciliation and recovering unpaid commissions.
Lodging
MARCH 4, 2025
WASHINGTONThe American Hotel & Lodging Association (AHLA) announced the appointment of Kevin Carey to serve as the AHLA Foundations president and CEO, effective immediately. Carey, who will continue to serve as chief operating officer (COO) of AHLA, succeeds Anna Blue, who announced her departure in February. “Now more than ever, the Foundations programs and initiatives will play a vital role in advancing the hospitality industry and amplifying opportunities for its people.
Hotel Designs
MARCH 2, 2025
Hotel Designs Introducing Naturalmat’s latest bed frame the Ebford Introducing Naturalmat’s latest bed frame the Ebford Handcrafted and highly sustainable, here is what we know about Naturalmat’s latest Ebford bed frame… Adding to it’s already extensive collection of sustainable bed frames, headboards and mattresses, including last year’s 70’s-inspired the Halstock and the more minimalist Ashford slim bed base releases, Naturalmat has launched the curv
Hotel Management
MARCH 6, 2025
Travel and Leisure Co. is set to expand Club Wyndham South Pacifics portfolio to 66 properties with the purchase of vacation ownership interests in 11 properties across Australia and New Zealand. Port Pacific Resort (Port Macquarie, NSW) The strategic acquisition expands the range of holiday options for close to 60,000 Club Wyndham South Pacific members, adding new destinations such as Magnetic Island, Tomakin and the Mornington Peninsula in Australia, as well as Queenstown, and Paihia in the Ba
Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Hotel Business
MARCH 3, 2025
Noble Investment Group has completed extensive renovations at the Homewood Suites by Hilton Denver Downtown-Convention Center and Hampton Inn & Suites Denver Downtown-Convention Center dual-branded property. The multimillion-dollar upgrades are designed to provide enhanced accommodations and services for the mix of business and leisure travelers who frequent the area.
Lodging
MARCH 4, 2025
NORWALK, ConnecticutHEI Hotels & Resorts added Tapatio Springs Hill Country Resort in Boerne, Texas, to its portfolio of luxury, upper-upscale, and upscale independent and branded hotels and resorts throughout the United States, a portfolio which now numbers more than 100 properties. Owned by L&R Hotels, Tapatio Springs Hill Country Resort was established in 1981 and represented the first golf resort and conference destination in Texas.
Hotel Designs
MARCH 4, 2025
Hotel Designs Waldorf Astoria Costa Rica Punta Cacique embracing the ‘Pura Vida’ in Costa Rica Waldorf Astoria Costa Rica Punta Cacique embracing the ‘Pura Vida’ in Costa Rica Slated to open in Spring 2025, Waldorf Astoria Costa Rica Punta Cacique, a luxury oceanfront resort with breathtaking views of Playa Penca, is lining up to be one of Hiltons most anticipated openings in the Caribbean and Latin America… Situated on the dramatic cliffside peninsula of Cacique
Hotelier Magazine
MARCH 3, 2025
LONDON, Ont. The Hard Rock Hotel in London, Ont. is nearing completion and now accepting reservations. The Hard Rock Hotel is part of Canadas largest indoor entertainment complex, including The Factory, and sits in the heart of London, Ont.s Old East Village. Just minutes away from the Western Fair District and a short drive from downtown, the hotel is positioned in Canadas only UNESCO City of Music, making it a must-visit entertainment destination.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
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