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In this episode, we discuss how to use personalisation on your website to increase direct booking conversion. My guest is Juanjo Rodriguez, founder and CEO of technology company The Hotels Network.
A hotel needs an online reputation management system to manage their guest reviews because online reviews are a critical part of the decision-making process for travelers. In today’s digital age, online reputation management has become an essential aspect for businesses to maintain their image and attract guests. The hospitality industry, particularly hotels, heavily relies on guest feedback and online reviews.
Quality is not just about the food on the plate - it's about the entire experience. Here's how to plan and cost menus to ensure that your guests leave satisfied and impressed.
Hotel Designs GRAFF transforms bathroom into wellness retreat GRAFF transforms bathroom into wellness retreat GRAFF Designs range of spa-like showers, innovative water technologies and stylish designs, allows the bathroom to evolve from a functional and clinical space to a room for living… With its state-of-the-art technology, GRAFF’s product portfolio includes smart chromatherapy and hydrotherapy showers and basin mixers, helping create rooms of pure serenity, injecting the power of the n
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Hotel Designs Art outside the frame: transforming the bar into art Art outside the frame: transforming the bar into art In an era of design where art is being reflected in all kinds of unconventional ways, who is to say that the bar cannot become the artwork? Corbello Loxstone has a stylish solution… In hotel design, who isn’t looking to add some elegance and sophistication in the bar ?
The perfect place to relax Located in the Kent countryside, the Blazing Donkey provides a cosy and comfortable retreat close to Sandwich’s ancient cinque port. Its award-winning restaurant and location make it the perfect place for special events and weddings. Just an hour from London, The Blazing Donkey’s surroundings bring a natural joy to everyone who visits.
The perfect place to relax Located in the Kent countryside, the Blazing Donkey provides a cosy and comfortable retreat close to Sandwich’s ancient cinque port. Its award-winning restaurant and location make it the perfect place for special events and weddings. Just an hour from London, The Blazing Donkey’s surroundings bring a natural joy to everyone who visits.
The last of the Valentine’s Day chocolate has barely been finished and there’s already another sweet (and potentially profitable!) holiday around the corner. Easter is celebrated by 80% of Americans, and if you play your cards right, they could celebrate with you.
Cendyn has launched eInsight Sales, a new B2B sales automation solution available as a hospitality-centric add-on to Cendyn’s eInsight CRM platform. Driven by the same PMS data that powers eInsight CRM, eInsight Sales enables hoteliers to correlate guest profile, reservation and production data from the PMS with corporate accounts and travel agent data to determine where the demand lies, learn more about their feeder markets and pinpoint opportunities and gaps across their sales and market
What is differentiation in the hotel industry? Differentiation is a marketing term that can be applied to any and every industry. It is simply the thing that makes a business, a product or a service stand out from its competitors and catch the eye of its target audience. The hotel industry is a busy space in which complacency can quickly lead to irrelevance.
Pillows cradle your guests’ heads at night as they slip away into sleep. They’re also exposed to a lot—dust mites, hair, skin oils, sweat and accidental spills as your guests enjoy breakfast in bed. Replacing pillows is key to keeping hotel rooms comfortable, clean and hygienic. But, how often should hotels replace pillows? Four Signs You Need to Replace Your Hotel’s Pillows Since you’re not the one using the pillow each day, it can be hard to predict when it’s time for a hotel pillow to retire.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Let’s face it, chasing weak leads that don’t close can be exhausting. If you’re a hospitality group sales pro, you know the challenges of being inundated with low-quality leads from mass-triggered RFPs and other referral sources. With limited time and product to sell, you want to ensure your efforts are focused on generating the most qualified leads and prospective customers possible.
Sextant Stays has rebranded as Roami and revealed a $14-million Series A funding round. The funding round is led by Vigo Capital , bringing the brand’s total funding to $29 million. “It’s been an incredible six years, and we are grateful for the success we’ve had, but there is much more to accomplish,” said Andreas King-Geovanis, founder/CEO, Roami.
Hoteliers are always seeking to provide the best experience possible, which is why the question “ what is good hospitality ” is so important. Knowing what it means to provide a top experience can help you shape everything you do when it comes to the guest experience from pre-arrival, to arrival, to in-stay and post-stay.
Hotel Designs Muza Lab unveils new design of One&Only Cape Town Muza Lab unveils new design of One&Only Cape Town One&Only Cape Town has completed an extensive renovation. The new design scheme, imagined by Muza Lab, captures the natural beauty of the location… Situated in the heart of Cape Town, at the fashionable V&A Waterfront overlooking the marina and with panoramic views across to Table Mountain, One&Only Cape Town is a tranquil enclave on the doorstep of the vi
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
HotelRunner, the leading accommodation and travel technologies platform, launches Autopilot at ITB Berlin 2023. Having garnered great attention with its innovative business intelligence platform ‘Insights’ which was unveiled last year, and getting the new year off to a running start with recent funding news, HotelRunner introduces its AI-driven, intuitive, and smart platform to automate the sales, distribution, and operations of the accommodations.
The Hotels Network (THN), a full-stack growth platform for hotels and DerbySoft , a leading marketing, distribution and connectivity solutions provider in the hotel industry, have announced a strategic partnership to optimize hotels’ direct channel performance by leveraging THN's suite of conversion and personalization products.
Away Together provides a mobile application centred around providing travellers with increased communication with other guests, the accommodations, and the greater community.
A jolt of excitement hits you when a LinkedIn message pops up from a recruiter saying you’d be a great fit for an opportunity. Or you see your dream job on a job board and meet all the qualifications. But when you realize you have no clue what company these opportunities are with, you might hesitate. In an age of information, where every company has a website and transparency is the default, a confidential job posting can initially be unnerving.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
ACCOR, the largest hotel operator in Australia and New Zealand, is pleased to announce new appointments to its executive team which will extend Accor’s expertise and leadership across Australia, New Zealand, French Polynesia and Fiji.
Walker & Dunlop Inc. has facilitated the off-market sale and financing of the 291-key full-service DoubleTree by Hilton Tampa Rocky Point Waterfront to BlackPearl Hospitality LLC for $76 million ($261,168/key). Walker & Dunlop’s NY Capital Markets team, led by Sean Reimer, acted as advisors on behalf of BlackPearl. “The hotel industry is a $3 trillion asset class within commercial real estate,” said Sean Reimer, managing director, Walker & Dunlop’s NY Capital Markets team. “Hos
Hotel La Compañía, the first hotel in Central America to be part of Hyatt’s Unbound Collection, is thrilled to welcome Anya Buitrago as Director of Sales & Marketing. The hotel, which was originally built as a Jesuit convent in 1688, opened last April to offer guests the ideal location for an authentic, cultural vacation experience.
Hotel Business spoke with Michael McCartan , the newly appointed area VP for Europe, the Middle East and Africa (EMEA) for IDeaS while he is at travel trade show ITB Berlin. It’s been four years since the global ITB confab has taken place, now post-pandemic. What is the vibe in the European hotel community? What are some top concerns and issues on the mind of hoteliers in Europe?
Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.
Black Bear Capital Partners (BBCP) , a real estate financial advisory firm and affiliate of Black Bear Asset Management (BBAM), has appointed Suraj Desai as head of hospitality and head of capital markets. Desai, who previously served as senior managing director, joined the company in February of 2021 after previously holding senior positions at Chicago-based Alpha Capital CRE and Mag Mile Capital.
To celebrate the return of the Hong Kong Sevens Tournament at the Hong Kong Stadium from 31 March to 2 April 2023, The Fullerton Ocean Park Hotel Hong Kong joins hands with the Hong Kong Rugby Union for the first time to launch limited-time room packages and dining offers for rugby fans to indulge in one of the city’s biggest and world-class sports events.
Hotel management and development company First Hospitality has appointed Christina Santarelli-Foster to VP, marketing. She brings more than 15 years of expertise in strategic marketing, communication and brand strategy to this position. In her new role, Santarelli-Foster is a key member of the First Hospitality senior leadership team responsible for driving marketing strategies and overseeing the deployment and management of all marketing efforts for a team that supports a portfolio of 50-plus h
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
The Ritz-Carlton, Fukuoka will open its doors on June 21, 2023, welcoming guests to the prefectural capital of Fukuoka on the island of Kyushu in southern Japan with the Ritz-Carlton legacy of fine hospitality and sophisticated design. Situated within the main tower of the Fukuoka Daimyo Garden City complex in the tech hub of Tenjin, the 167-room luxury hotel is the first by Marriott International to open in the Kyushu region, whose capital is a major gateway between Japan and other countries of
Hyatt Hotels Corporation today shared that 45 percent of the properties that joined Hyatt’s system in 2022 were based in EAME markets and the region’s contribution to the Hyatt growth journey continues into 2023 through a strong pipeline with ten percent of Hyatt’s 117,000 rooms record pipeline, as of fourth-quarter earnings, expected to join the portfolio in EAME markets.
Big news was revealed during the Meyer Jabara Hotels Leadership Conference last month. President Justin Jabara reported to representatives of the company’s 31 owned and managed hotels that the company is coming off a record-setting year.
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