Skift Blog

MARCH 22, 2024

Skift Take: Four startups raised nearly $280 million this week alone for services that help consumers travel without owning personal vehicles. Justin Dawes Read the Complete Story On Skift

Consumer 306

Consumer Services Travel 306

Hotel Business

FEBRUARY 15, 2024

The study found a strong link between personalization and overall satisfaction, validating earlier research that showed 61% of consumers are willing to spend more with companies if they offer a customized experience. The post Medallia: 61% of consumers willing to spend more for personalized experiences appeared first on hotelbusiness.com.

Consumer 69

Consumer Retail Scale Market Research 69

Textedly

MARCH 28, 2023

Customer service can make or break a business. Today’s consumers expect fast responses to questions and speedy support ticket resolutions — and they’re not afraid to take their business elsewhere (and spread the word about their experience) if they receive less-than-stellar service.

Services 94

Services Consumer Business Market 94

Hospitality Net

FEBRUARY 27, 2024

The hospitality industry, encompassing hotels, restaurants, and leisure facilities, stands at the forefront of service and experience-oriented businesses. Additionally, technological advancements and evolving consumer preferences have further complicated this landscape.

Hospitality 238

Hospitality Consumer Services Business 238

Hotel Speak

DECEMBER 12, 2023

To meet the high expectations of today’s discerning luxury buyers and stand out from the crowd, brands must achieve customer service excellence. Plus, the industry is evolving in response to changing consumer demands: Millennials and GenZ shoppers created all of the growth in the luxury sector last year.

Services 63

Services Consumer Shopping Branding 63

Skift Blog

APRIL 24, 2023

Skift Take: Passengers are tired of empty apologies. Canada's proposed legislation could force airlines to pay up when operations go wrong. Dennis Schaal Read the Complete Story On Skift

Services 263

Services Operations Consumer 263

eZee Absolute

SEPTEMBER 13, 2023

As society undergoes profound changes, so does the behaviour of consumers, and this transformation has a significant impact on hotels. Investing in technological infrastructure to offer these services, not only enhances your guest experiences but improves operational efficiency.

Consumer 59

Consumer Hospitality Accommodation Hotels 59

Hotel News Resource

AUGUST 24, 2023

Among marketing’s increasingly important modern challenges is the expectation of consumers for brands to deliver experiences that feel tailored specifically for them. In fact, today’s discerning consumers go a layer deeper, looking to understand and align the values of a brand to their own.

Consumer 52

Consumer Market Marketing Branding 52

Hospitality Net

SEPTEMBER 8, 2023

Consumer expectations are changing, and the restaurant and food services industry must also change. To change with the least disruption, it’s important to have a point of sales (POS) solution that moves at lighting speed to enhance operations and meet consumer demands.

Sales 246

Sales Consumer Scale Operations 246

Hospitality Net

DECEMBER 13, 2023

Americans are taking more leisure trips and they’re increasingly using the services of a travel advisor to assist them with planning and booking those trips, according to the 2023 Internova Index: American Traveler Insights, a new survey of travel trends conducted by Internova Travel Group.

Travel 100

Travel Consumer Services 100

Hospitality Net

AUGUST 24, 2023

Restaurant curbside pickup evolved from the old-fashioned takeout service and has gained momentum since COVID. Restaurateurs embrace the concept, and consumers want it. Curbside pickup will remain an essential restaurant distribution method even after the pandemic.

Consumer 242

Consumer Services 242

Hospitality Net

FEBRUARY 28, 2024

Enter the ever-increasing Payment-based Software as a Service and Inter-Vendor Integration Revenue Sharing trends. In payment-based software as a service, all or part of the core solution being purchased is paid for through a mandated or sometimes optional use of a card payment platform that the vendor owns or resells.

Revenue 237

Revenue Consumer Services Sales 237

MediaBoom

MARCH 14, 2024

The advent of digital advertising has revolutionized the way lodgings are showcased, making it easier to compare features and services. Explore how these 15 services can elevate your property’s online presence, drawing in more visitors and boosting revenue: 1.

Digital Marketing 67

Digital Marketing Services Market Marketing 67

Hospitality Net

AUGUST 24, 2023

One of the most powerful customer service and CX tactics is personalization. We interviewed more than 1,000 consumers for our CX research, and 71% said a personalized experience is important to them. When personalization is used correctly, customers feel as if you recognize them.

Consumer 246

Consumer Services 246

Lodging

MARCH 20, 2024

Sleep Inn, a leading limited service, lifestyle brand from Choice Hotels International, Inc. known for its modern, nature-inspired, stylish design, has now revealed the interior details for its latest prototype, Scenic Dreams.

Consumer 176

Consumer Branding Operations Services 176

Hospitality Net

NOVEMBER 20, 2023

Chargebacks can be a persistent challenge for hoteliers, posing a threat to profitability and consuming valuable time during the dispute process. While chargebacks serve a crucial role in protecting cardholders from fraud or service issues, they can also be misused to avoid legitimate payments, particularly in the hospitality sector.

Consumer 187

Consumer Services Hospitality Hotels 187

Lure Agency

OCTOBER 5, 2022

In the past, it was typical for the hospitality industry to use traditional channels like television, print, and radio to promote their products or services. “If you’re not engaging your consumer to get them to speak about what made them choose your hotel, your product will not be right.”

Consumer 52

Consumer Market Marketing Digital Marketing 52

Little Hotelier

MAY 18, 2023

Maryborough District Health Service is a progressive rural healthcare provider in Victoria, Australia. The MDHS is committed to giving the community access to great care, that includes a hospital, residential aged care, community health and accommodation services. So far, the solution has been a rousing success according to David.

Accommodation 98

Accommodation Services Revenue Consumer 98

Hospitality Tech

NOVEMBER 27, 2023

A hotel's digital experience should be looked at as an engine for retention and loyalty, not just customer acquisition and conversion.

Consumer 59

Consumer Services Hotels 59

Hospitality Net

FEBRUARY 9, 2024

Modern consumers expect personalized experiences in many aspects of their lives - from online shopping to streaming services - making it very important that hotels find ways to offer the same level of personalization that travelers expect in their next hotel stay.

Market 182

Market Marketing Hotel Marketing Shopping 182

Lodging

JUNE 26, 2023

Echelon aims to leverage consumer insights and preferences to deliver best-in-class service while creating guest loyalty, in turn, allowing for the highest-possible margins for owners.

Real Estate 261

Real Estate Consumer Hospitality Management Hotels 261

Hospitality Net

JANUARY 18, 2024

Agilysys (NASDAQ:AGYS), a leading global provider of hospitality software solutions and services, today announces the results of the 2023 UK Hospitality Impact Study, which revealed that just 27% of UK travellers have rebooked a hotel in the last year.

Travel 183

Travel Consumer Services Hospitality 183

Hospitality Net

JUNE 22, 2023

Engineered by leveraging the technological expertise of the ASSA ABLOY Group, Acuity represents a dramatic shift over how hoteliers manage their laundry and linen operations, replacing time-consuming and error-prone manual processes with effortless automation and enhanced data intelligence that optimizes efficiency and service quality while minimizing (..)

Operations 246

Operations Management Consumer Services 246

Hospitality Tech

MARCH 20, 2023

Consumers are watching their dollars. Diners are changing their social habits considerably, opting for off-premise dining, and relying on digital delivery channels to place their orders and manage the process.

Services 59

Services Dining Consumer Management 59

Hotel Management

MAY 2, 2024

SiLANT introduces integrated network services with Genetec SiLANT is providing an integrated platform of services, including wifi, security and guest entertainment solutions to enhance guest experience. Managing many different systems is time consuming and inefficient.

Resorts 130

Resorts Consumer Services Management 130

Hospitality Net

MARCH 21, 2024

Sleep Inn, a leading limited service, lifestyle brand from Choice Hotels International, Inc. Through consumer testing the Scenic Dreams prototype was found to significantly increase guests’ likelihood to stay, while remaining one of the lowest cost hotels to build and operate in midscale.

Operations 130

Operations Consumer Services Branding 130

Hotelier Magazine

JULY 4, 2023

As the demand for self-service technology continues to rise, hotels of all sizes can no longer delay automating parts of the guest experience. Even as the pandemic fades in the rearview mirror, the self-service-kiosk market is expected to grow and fuel the future of business. SCI) and Signifi Solutions Inc.

Services 52

Services Forecasting Hotels Market 52

Hospitality Net

MAY 14, 2023

Today’s guest is a sophisticated consumer who has experienced the full spectrum of brand interactions online.

Consumer 188

Consumer Services Branding 188

Social Hospitality

SEPTEMBER 22, 2022

Companies worldwide adapt to new social media trends to bring new momentum to their marketing strategies and breathe life into engagement with their consumers. Emphasize Easy-to-Consume Content. Making a strong statement in 2021, easy-to-consume content is trending again in 2022. Specifically, podcasts and email newsletters.

Consumer 246

Consumer Marketing Strategy Business Market 246

Social Hospitality

SEPTEMBER 20, 2023

Marketing is an intricate dance between businesses and consumers, where success often hinges on understanding and influencing human behavior. Understanding Consumer Behavior The cornerstone of effective marketing lies in comprehending consumer behavior. Leveraging influencer marketing can be a highly effective strategy.

Market 278

Market Marketing Consumer Market Research 278

Your San Antonio Dentists

MAY 1, 2023

Thousand Oaks Dental offers various services in San Antonio, Texas, to enhance your smile, including teeth whitening, veneers, and crowns. At Thousand Oaks Dental, we offer professional teeth whitening services that can enhance your smile and boost your self-esteem.

Services 52

Services Consumer 52

Hospitality Net

JUNE 29, 2023

Wellness amenities at full-service hotels, along with standalone destination wellness hotels (DWHs), are always evolving. Wellness amenities and hotels both come in a variety of sizes, configurations, and service levels.

Real Estate 186

Real Estate Consumer Services Hotels 186

MediaBoom

APRIL 18, 2024

Consumers are craving authenticity, experiences, and a deeper connection with the brands they invest in. A recent Bain & Company repor t found that 70% of global luxury consumers are now willing to pay a premium for well-made, durable items that will stay relevant for years to come. With a projected market value of US$368.9

Consumer 96

Consumer Branding Shopping Retail 96

Hotel Business

MAY 6, 2024

Leveraging her experience across hotel, restaurant, service and distribution companies, Linda will further strengthen our finance and accounting infrastructure to support HVMG’s anticipated growth.” Prior service-industry CFO roles include Lodgian Inc. Most recently, Philp was CFO of Universal Turbine Parts LLC.

General Manager 90

General Manager Consumer Management Services 90

A Sales Guy

MAY 8, 2013

Last week we talked about consumer confidence. This week we’re gonna tackle, the consumer price index or the dirty word inflation. The (CPI) consumer price index measures the change in price of consumer goods or a “market basket” of goods over time. I’m having fun with this part of the series.

Consumer 105

Consumer B2B Sales Leadership Sales 105

Up Hotel

JULY 5, 2023

We offer various digital marketing services for hotels to help you boost your website SEO, reach more converting customers and increase those all-important direct bookings. Focus on using concise yet descriptive text that conveys the most important information to consumers.

Digital Marketing 52

Digital Marketing Services Market Marketing 52

Hotel Management

FEBRUARY 27, 2024

We recognise that the growing number of renters today desire convenience, quality, and the hotel-like amenities and services that have long been associated with hospitality. The developments will also have a strong focus on ESG in line with evolving consumer preferences for sustainable and responsible living.

Retail 130

Retail Scale Services Consumer 130