Hotel Business

SEPTEMBER 21, 2023

Based on data from Mews partners worldwide, the Mews Data Snap unpacks hospitality’s performance across five key areas: occupancy, ADR and RevPAR; online check-ins and upsells; and additional bookable spaces. Monthly additional bookable service revenue more than doubled YOY.

Upsell 59

Upsell Occupancy Revenue Consumer 59

Intelity

JULY 11, 2023

This means it’s imperative to woo consumers by leaning into what they want and finding ways to make those things happen seamlessly. Hotels that invest in delivering on consumer expectations will see an increase in brand loyalty, which leads to an increase in revenue.

Upsell 63

Upsell Hotels Shopping Consumer 63

Intelity

APRIL 18, 2023

Consider the following ideas to enhance the hotel guest experience at your property In a world largely driven by customized technology, today’s consumers don’t just crave personalization, they expect it — and they expect it from their hotel stay, too. Notice a guest has ordered a glass of Merlot from room service the last two nights?

Upsell 82

Upsell Hotels Services Revenue 82

Horizon Hospitality

JANUARY 24, 2023

Every year, thousands of restaurants and hotels gear up for weeks of stuffy, time-consuming, and stressful annual employee performance reviews. Countless studies have proven yearly reviews are ineffective in motivating employees or encouraging productivity. So, why should restaurants and hotels stick with this outdated practice?

Upsell 98

Upsell Hospitality Consumer Management 98

Boutique Hotel News

NOVEMBER 2, 2022

Consumer expectations have changed; luxury guests demand experiences that incorporate more than high thread count and 24-hour room service. To thrive, hoteliers need to view their property holistically and consider how to monetise their wide range of products and services. Shoppable content taps into consumer desires.

Retail 52

Retail Shopping Services Consumer 52

Cloudbeds

APRIL 8, 2024

It can be customized to fit your brand, cater to international audiences with multi-language and currency options, and offer add-ons or upsells to help you increase revenue. Upsells and add-ons. How robust is the knowledge base for self-service learning and troubleshooting? Travelers crave experiences.

OTA 98

OTA Upsell Average Length of Stay Revenue 98

Hotelier Magazine

MAY 4, 2023

However, they quickly learn they are less sore as they are not carrying so much weight at such a distance, they have bigger table bills as a result of better guest attention and upselling, with better service, they also can expect better tips. On the guest-facing front, Staley says robots are a hit wherever they’re put into service.

Operations 105

Operations Hotels Services Upsell 105

AskSuite

MARCH 11, 2024

How can you provide the best customer service in hotels during pre-stay ? As you can see, your hotel customer service is crucial to converting these online visitors into guests. Many articles talk about the customer service during stay, but what about the assistance provided before booking ?

Services 98

Services Hotels Travel Revenue 98

Hotel Business

NOVEMBER 27, 2023

Adding in-room voice-enabled devices can automate those services, eliminate inefficiencies, save time and money, while providing guests with more timely service. Voice-enabled smart speakers allow hotel operators to upsell services to generate new revenue.

Business 64

Business Services Operations Upsell 64

SiteMinder

SEPTEMBER 4, 2023

Bringing Thai warmth and charm to life, Chatrium offers guests a crafted culture, luxurious space and charismatic services. A great guest experience is marked by personalised service, attention to detail, and a commitment to exceeding expectations.” Our dedicated staff are not just employees but ambassadors of hospitality.

Operations 98

Operations Revenue Hotels OTA 98

Catala Consulting

JANUARY 18, 2024

The key is to find the right balance – pricing rooms to maximize occupancy without undervaluing the service. In the UK, a growing number of consumers are using smartphones and tablets for hotel research and bookings. This approach not only enhances guest satisfaction but also opens up avenues for upselling and cross-selling services.

Revenue Management 52

Revenue Management Revenue Management Market 52

Amadeus Hospitality

JUNE 9, 2023

Katie Moro, VP Data Partnerships, BI & Data Products will speak at the co-located HSMAI ROC conference , on a panel addressing Evolving Consumer Segments: Insights for Revenue Management on Wednesday, June 28 at 10:30 am. Schedule a meeting with us at HITEC here. How can hoteliers face these new trends head on?

Travel 98

Travel Hospitality Events Operations 98

Amadeus Hospitality

APRIL 11, 2023

This is exactly the focus of every hospitality technology provider – to ensure their customers and partners have the tools they need to service guests, grow their business, and plan for the future. This is true guest personalization come to life, and a valuable upsell opportunity for the hotel.

Travel 98

Travel Upsell Services Hospitality 98

The Cosmos

JANUARY 23, 2023

Anticipatory service combined with a proactive revenue-minded employee equals an emotionally attached consumer with engaged loyalty and higher revenue returns. Upsell other hotel amenities Revenue possibilities go well beyond simply selling your rooms. What makes up your revenue team?

Revenue Management 52

Revenue Management Revenue Business Management 52

Catala Consulting

DECEMBER 28, 2023

In recent years, the hospitality industry has seen rapid changes in guest expectations, largely driven by technological advancements and changing consumer values. Understanding patterns and guest preferences allows for better resource allocation, targeted marketing, and overall improved guest services.

Management 52

Management Revenue Management Revenue Hotels 52

Little Hotelier

MARCH 20, 2023

A hotel chatbot is completely automated and is either run by artificial intelligence (AI) or from pre-defined rules, whereas live chat still connects a user to a real customer service representative. We can also see that chatbots are becoming more popular in general, given 88% of consumers had an interaction with one in the previous year.

Hotels 64

Hotels Consumer Operations Services 64

Catala Consulting

FEBRUARY 19, 2024

In an era where consumer expectations are at an all-time high, the traditional one-size-fits-all approach to customer interaction no longer suffices. This is particularly true in the dynamic field of revenue management, where personalization can make or break the customer experience.

Revenue Management 52

Revenue Management Revenue Management Business 52

Inn Quest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. Rather than replacing human interaction, AI enables professionals to provide better service while making time for establishing connections. Are you curious about the latest trends and impact of AI in the hospitality industry?

Hospitality 54

Hospitality Upsell Services Operations 54

Amadeus Hospitality

SEPTEMBER 6, 2023

As guests are being presented with an increasingly wide range of accommodations, hoteliers are being tasked to come up with new, creative ways to provide quality service and tailored offers and experiences. In this environment, personalization is a major driver for change and now tops traveler wish lists, according to recent Amadeus research.

Average Daily Rate 52

Average Daily Rate Global Distribution System Hotels Revenue 52

SiteMinder

FEBRUARY 14, 2024

Tourism trends reflect evolving patterns and preferences in travel, influenced by factors such as technological advancements, socio-economic shifts, and changing consumer behaviours. These days, some travellers will prioritise technology and personalised service, while others could grow to see it as a hindrance to their experience.

Tourism 59

Tourism Market Marketing Travel 59

gcommerce

OCTOBER 9, 2023

Building customer data profiles to reach and engage new or returning guests is an essential part of meeting modern-day consumer demands. Seamless System Integrations Integrate your digital platforms with other hotel systems, such as property management systems (PMS) and customer relationship management (CRM) software.

Upsell 59

Upsell Consumer Management Digital Marketing 59

Little Hotelier

OCTOBER 10, 2023

If you also consider that 64% of consumers have a positive perception of a company that offers texting as a service channel, it’s no question that small hotels should be using text to communicate with their guests. Customer service If a guest has a problem they need to be solved, SMS can be the ideal platform.

Hotels 52

Hotels Services Upsell Consumer 52

Q4Launch

FEBRUARY 3, 2022

This is also prime time for upselling potential guests from their original reservation. Besides, this can also help create a positive attitude towards your lodging business and its services. The service you provide is the only thing that can ensure that guests will come back for a second or third visit.

Marketing Strategy 52

Marketing Strategy Upsell Occupancy Hotels 52

Xotels

APRIL 3, 2024

Revenue management serves as a predictive tool for anticipating consumer demand, optimizing inventory, and strategically adjusting pricing to maximize revenue growth. Making sure that the services/products offered clearly add value to the overall guest journey is therefore crucial.

Revenue Management 52

Revenue Management Revenue Management Forecasting 52

Cloudbeds

FEBRUARY 7, 2023

Whether you operate a full-service hotel, hostel, inn, short-term rental, or other type of accommodation, here we share ways to build and maintain guest loyalty with or without a loyalty program. Typically, members earn loyalty points or credits that can be exchanged for rewards such as free services or upgrades.

Travel 52

Travel Hotels OTA Services 52

Xotels

MAY 27, 2022

However, it enables establishments to keep all services consistently on brand, guarantees customer experience control, and can generate more avenues for revenue. Spa Services at the Hotel Bowmann Paris. Moreover, it can also support all departments with data-driven automation of repetitive, time-consuming tasks. Packaging it up.

Hospitality 52

Hospitality Business Market Marketing 52

Catala Consulting

JUNE 21, 2022

Menu engineering is one of the biggest factors when it comes to menu success in restaurants, cafés and other food service outlets. When applied properly, it can dramatically increase profitability without having an impact on quality or service. What makes a good menu? How do you make sure it works for your business?

Upsell 52

Upsell Sales Business Management 52

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. This industry heavily relies on consumers having disposable income.

Operations 59

Operations Management OTA Hotels 59

SiteMinder

OCTOBER 11, 2022

From collating data in one place to automation processes – these are key to ensuring time-consuming activities are completed quickly, boosting overall efficiency. Point of sale services. This will improve a guest’s experience when they are looking to charge products and services to their room for a seamless experience throughout.

Hotels 52

Hotels Management Revenue Management Revenue 52

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. This industry heavily relies on consumers having disposable income.

Operations 52

Operations Management OTA Hotels 52

BCV

JULY 20, 2021

These stats, which come from Sprout Social, don’t get any better when you consider that 40% of consumers expect a response within the first hour, and 79% expect that answer in the first 24 hours. And these expectations extend across categories, with luxury guests expecting rapid responses and high-touch customer service across all channels.

Hospitality 52

Hospitality Branding Business Closing 52

MediaBoom

APRIL 5, 2024

Travel marketing targets potential tourists by promoting unique destinations, accommodations, and services through digital channels. It’s essential for influencing the vast majority of consumers who begin their travel planning online. Are you aiming to engage those ready to discover new destinations?

Marketing Strategy 83

Marketing Strategy Market Marketing Travel 83

Cloudbeds

APRIL 15, 2024

The hospitality industry is notorious for the number of time-consuming and tedious tasks that must be completed every single day. When the pandemic hit in 2020, property owners were forced to adopt technology to meet traveler demand for contactless services and offset staffing shortages.

Revenue Management 98

Revenue Management Hotels Operations Revenue 98

Cloudbeds

MARCH 15, 2023

Hotels can bid on metasearch advertising placements and pay when consumers click on the ad. Ensure the booking process is limited to two or three steps and includes a rate checker so consumers can compare prices from your website to increase conversion rates. Mobile usability will maintain the competitiveness of your channel.

OTA 98

OTA Revenue Hotels Travel 98

STAAH

MARCH 17, 2024

This activity was time-consuming for the team and opened the door to issues such as unintentional overbooking or lost revenue due to delayed rate updates. Combined with the great customer service and support , it has been an ideal solution for Ramada by Wyndham – Ahmedabad. It also resulted in lost staff morale.

Overbooking 87

Overbooking OTA Upsell Revenue 87

Social Hospitality

JULY 25, 2022

From a customer perspective, technology also helps better meet consumer preferences. Kiosks also offer greater ordering accuracy and provide great upselling opportunities with intuitive recommendations. 8 Major Restaurant Tech Trends in 2022. The last few years brought staffing shortages, supply chain issues, and delivery concerns.

Upsell 147

Upsell Business Sales B2B 147

Xotels

APRIL 3, 2024

Guest & Market Segmentation Hotel market segmentation is an important component of effective revenue management, allowing hotels to target diverse consumer groups based on their behaviours and budget levels. Mix of business and leisure amenities and services (see how to target the bleisure market ).

Revenue Management 76

Revenue Management Revenue Management Ancillary Revenue 76