STAAH

MARCH 7, 2023

Hence, hoteliers need to be conscious of their online reputation and use review management tools to monitor and respond to guest feedback effectively. To make this process easier, hoteliers should use review management tools, which can help automate the process of monitoring and responding to reviews across multiple platforms.

Management 83

Management Services Hospitality Hotels 83

STAAH

OCTOBER 10, 2023

This understanding not only allows you to respond appropriately but also helps in identifying and rectifying any underlying issues that could reduce negative feedback in the future. Lack of Guest Experience : When guests choose a hotel or property, they have certain expectations: a warm welcome, attentive service, and an enjoyable stay.

Management 92

Management Services Closing Market 92

Fuel Travel

JANUARY 30, 2024

In this guide, we’ll explore how to respond to negative hotel guest reviews, as well as how a hotel GMS can help deal with and sometimes prevent them. How to Respond to a Negative Hotel Guest Review Bad reviews are unfortunately inevitable. Respond promptly Time is of the essence when it comes to responding to negative reviews.

Hotels 91

Hotels Branding Consumer Business 91

Social Hospitality

SEPTEMBER 20, 2023

Psychologists have spent decades studying why people make certain decisions and how they respond to various stimuli. Emotional Triggers Identify emotional triggers related to your product or service and incorporate them into your marketing. The discomfort can motivate them to quit or seek help to resolve the conflict.

Market 278

Market Marketing Consumer Market Research 278

Travelboom Marketing

JANUARY 23, 2023

Investing in the time to respond to and engage with your customers isn’t a small undertaking, however with the right strategy and management tools, you can forge the perception of your hotel brand, gain loyal customers, and build positive relationships with your guests. We’re sorry to hear you had a frustrating experience.

Management 52

Management Hotels Branding Consumer 52

Inn Quest

AUGUST 29, 2023

Turning Negative Hotel Reviews into Positive Experiences Listed below are some effective tips to transform negative hotel reviews into success stories for your hospitality business – Respond Promptly and Professionally: First and foremost, responding promptly is key.

Hotels 52

Hotels Hospitality Business Travel 52

Cloudbeds

JUNE 23, 2023

This is how customers expect services today, including in the hotel industry. In the hotel industry, a hotel chatbot can respond to customer queries, streamline the booking process and encourage guest engagement. Fast service In today’s fast-paced world, it’s essential to respond to messages promptly.

Upsell 98

Upsell Services Hotels Target Marketing 98

Travel Media Group

JANUARY 31, 2024

In this episode, Suite Spot host Ryan Embree sits down with TMG Director of Product – Respond & Resolve™, Jackie Avery, to discuss the top 5 guest sentiment trends of 2023. Jackie Avery, Director of Product for our Respond and Resolve™, which is our review response solution for hotels.

Travel 82

Travel Closing Digital Marketing Hotels 82

Travel Media Group

MAY 3, 2023

Suite Spot Podcast · 112 – Responding to Guest Satisfaction Surveys Episode Transcript Our podcast is produced as an audio resource. If you, if you caught the title, so it’s talking about responding to guest satisfaction surveys. You’ve heard me talk a lot about responding to reviews. Very exciting achievement.

Branding 71

Branding Services Market Marketing 71

SiteMinder

AUGUST 22, 2023

In order to provide the best experience for guests, the properties embraced a personalised service by treating each guest just like family. “If we reached out to ask for help, they would respond in one to two days. This property is one of the first resorts located among the green rice fields of Kumbuh Village in Ubud.

Revenue 98

Revenue Management Resorts Revenue Management 98

Travel Media Group

SEPTEMBER 21, 2022

With this new function, hoteliers who partner with Travel Media Group will have instant access to its brand-new capabilities such as translating online guest reviews into various languages, responding to reviews in native languages, and delivering your hotel voice and tone for international travelers. Now we respond to that review.

Travel 52

Travel Intent Hotels Hotel Marketing 52

eZee Absolute

MAY 15, 2023

With increasing dependence on technology, ChatGPT is an innovative tool that hoteliers can use to improve their customer service and save costs. This tool uses artificial intelligence to understand what you’re saying and respond accordingly. This will help the tool understand and respond to user queries more accurately.

Business 52

Business Hotels Services Market 52

Anthony Iannarino

FEBRUARY 4, 2020

No one would dare continue responding to the string as if it was an actual communication. The phone allows for synchronous communication, with both parties to a call possessing the ability to respond to the other in realtime. Describing your products, services, and solutions are not advice.

Sales 140

Sales Hiring Resorts Services 140

Hotel Business

DECEMBER 23, 2022

It’s a precious resource, and the more time wasted waiting in lines, dealing with delays and struggling with spotty service, makes the experience almost mind numbing. This included long waits (29%), poor customer service (29%) and lost money due to canceled/disrupted plans (29%). We know disruptions are sometimes unavoidable.

Travel 59

Travel Cancellation Revenue Forecasting 59

Anthony Iannarino

SEPTEMBER 29, 2019

When given a time in the future to try again, some salespeople respond with the challenge, “What will change between now and then?” Language that doesn’t allow you to address and resolve the real concern isn’t going to be more effective than language that resolves the concern. Tell Them You Understand. Essential Reading!

Sales 95

Sales Intent B2B Services 95

eZee Absolute

AUGUST 29, 2023

This is why comprehensive staff training creates a sense of purpose, a commitment to service excellence, and a deep understanding of the hotel’s ethos. When employees are empowered with the right knowledge and skills, they’re better equipped to handle challenges, resolve issues, and create memorable moments for guests.

Operations 91

Operations Revenue Management Hotels Revenue 91

Inn Quest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. Rather than replacing human interaction, AI enables professionals to provide better service while making time for establishing connections. Are you curious about the latest trends and impact of AI in the hospitality industry?

Hospitality 54

Hospitality Upsell Services Operations 54

Travel Media Group

DECEMBER 21, 2022

and TMG Translations, to the 1 million reviews responded to milestone, these two aficionados cover all the highlights of 2022. Another exciting and significant innovation that came to fruition this year was TMG translations, and this is a part of our review response, respond and resolve solution. That seems like a long time ago.

Events 52

Events Travel Market Marketing 52

Travel Media Group

JANUARY 18, 2023

The 1 million guest review mark that we at Travel Media Group and your respond & resolve team has responded to. But how many reviews do your respondent resolve team respond to each month for hotels? We had a whole episode dedicated to it. Congratulations on that feat. It’s a process.

Travel 52

Travel Operations Market Marketing 52

MediaBoom

JULY 5, 2023

Customized to the hotel’s target audience, location, and services, the plan contains key elements such as identifying the target market, brand positioning, and creating an online presence. The strategies in this article will help you achieve brand awareness and generate demand for your services.

Hotel Marketing 77

Hotel Marketing Market Marketing Marketing Strategy 77

Cloudbeds

MAY 15, 2024

The debate around its fairness is ongoing, and in one case, a dispute on its application even had to be resolved by a Supreme Court. Mimic human conversations and offer basic assistance to website visitors such as responding to queries, suggesting rooms or putting them in touch with customer service.

OTA 52

OTA Hotels Revenue Management Revenue 52

Social Tables

OCTOBER 20, 2022

Prepare tech support services. Create a reliable network of technical support services to assist attendees before, during, and after the webinar. Offer telesupport services, text support, and live messaging services when possible. Check out these best practices in action. Watch the webinar. Prepare your workspace.

Events 158

Events Market Marketing Marketing Strategy 158

Clock Software Hospitality

DECEMBER 8, 2020

Reach out to local vendors and negotiate a deal which would allow you to maintain your hotel’s current standard of service but at a lower cost. Surveys are another great way of figuring out what makes your service worth seeking out as well as what areas could use improvement.

Cancellation 52

Cancellation Hotels Services Occupancy 52

MediaBoom

MARCH 15, 2024

This guide to SEO for hotels services will help you strategize how to capture the top spot and what it takes to remain there. Brainstorm relevant terms related to the hotel’s broader offerings, services, and target market. We will delve into: On-Page SEO Off-Page SEO Technical SEO Local SEO How to Track SEO Performance 1.

Hotels 88

Hotels Accommodation Target Marketing Business 88

Travel Media Group

JANUARY 3, 2024

So that’s why actually we’re at Travel Media Group seeing a lot more demand for things like crafting social media for a hotel or management portfolio, responding to reviews, giving back time to their employees, taking task off their plate so that they can be more efficient. Ryan Embree: Yeah. So important to be consistent there.

Digital Marketing 52

Digital Marketing Travel Events Market 52

SiteMinder

OCTOBER 10, 2022

What steps did you take to resolve it? How did you resolve the situation? So, with that in mind, here are some common interview questions for hotel front desk roles in general: Describe a situation where you’ve delivered exceptional customer service. 1) Describe a situation where you had to deal with an unhappy customer.

Hotels 52

Hotels Management Sales Services 52

Cloudbeds

MARCH 30, 2023

Offer an integrated marketplace to pre-book Ancillary services or upsells represent a valuable opportunity to drive guest satisfaction and loyalty. To satisfy both groups, ensure that you offer some form of self-service check-in, including kiosks, a mobile app, digital keys, etc.

Hotels 52

Hotels Travel Operations Services 52

Anthony Iannarino

MAY 4, 2020

Your competitor launched a campaign designed to take market share away from you by changing their pricing and service model, something a few of your clients have found compelling enough to cause them to move, displacing you in a couple of critically important accounts. You need to respond, and you need a program to compete effectively.

Intent 84

Intent Market Share Sales Services 84

Travel Media Group

JULY 6, 2023

That’s why things like TMGs respond and resolve and responding to reviews and taking that off the plate of our employees is so important because that could be something that someone new to the hotel industry, that’s a skill they might not understand the nuances right away of how to respond and show service over a review response.

Hospitality 72

Hospitality Travel Events Occupancy 72

MediaBoom

APRIL 6, 2023

Your brand purpose goes beyond just selling products or services; it represents the reason your business exists and the impact it seeks to have in the world. By tapping into the unique emotional benefits of your product or service, you can create a story that sets you apart from others in your industry.

Branding 52

Branding Business Market Marketing 52

Hotelogix

OCTOBER 18, 2023

One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction.  👉It streamlines interactions between guests and hotel staff, resulting in quicker service, accurate billing, and improved guest satisfaction.

Sales 52

Sales Retail Services Hotels 52

STAAH

MARCH 19, 2023

The support offered by the STAAH customer service team extends beyond everyday account management to a partnership-based support model where they quickly respond to resolve issues and proactively reach out to leverage STAAH features to help the team grow property revenue.

Revenue 88

Revenue Market Marketing Hospitality 88

SiteMinder

NOVEMBER 22, 2023

Common issues include inconsistent customer service, challenges in managing online reputation, and fluctuating occupancy rates. Operational hurdles such as staff turnover, outdated technology, and inefficient resource management can also impact service quality. Table of contents What are some common hotel problems and solutions?

Overbooking 52

Overbooking Hotels Revenue Occupancy 52

SiteMinder

JUNE 7, 2022

By welcoming change we increased our ability to respond to it, but with little upfront research we end up responding to avoidable surprises as much as changing requirements. This is here mainly so that someone can establish at a glance what this task is doing, without having to get into the weeds of how it’s doing it. .:

Scale 52

Scale Consumer Management Business 52