Revinate

JULY 11, 2023

So, your call center team struggles to offer the relevant upsells and personalized [.] The post Why hotels can’t afford to ignore voice as a service (VaaS) appeared first on Revinate. Sometimes the call quality isn’t great, and your agents miss out on potential bookings because of dropped or abandoned calls.

Services 52

Services Upsell Hotels Hospitality 52

Little Hotelier

FEBRUARY 25, 2024

Another common strategy utilised in hotel revenue management consulting is to identify other potential revenue streams, from value-adding services, to new target markets, to opportunities to upsell and cross-sell. An investment in hotel revenue management services is therefore one that can quickly deliver an attributable return.

Revenue Management 52

Revenue Management Revenue Services Management 52

Bookassist

MARCH 8, 2022

Personalise each and every stay with Add-ons An Add-on is an extra service, product or experience that you can offer your guests as part of the booking. Add-on options are only found on your official website and once discovered by your guests you’ll find they’ll always want to book direct for this extra personalised service.

Upsell 52

Upsell Events OTA Services 52

Hotelier Magazine

JULY 4, 2023

As the demand for self-service technology continues to rise, hotels of all sizes can no longer delay automating parts of the guest experience. Even as the pandemic fades in the rearview mirror, the self-service-kiosk market is expected to grow and fuel the future of business. SCI) and Signifi Solutions Inc.

Services 52

Services Forecasting Hotels Market 52

eHotelier

APRIL 24, 2024

In the realm of hospitality, the dynamics between order value, tip amounts, and service charge levels play a crucial role in determining the overall income of service staff.

Upsell 52

Upsell Services Hospitality 52

Hotel Management

APRIL 18, 2023

Guests do not want to download an app just to access the compendium or order room service. Digital compendiums provide guests with all the information they need about the hotel’s services and local attractions. Hotels can even upsell additional amenities, leading to increased revenue and guest satisfaction.

Upsell 147

Upsell Hotels Services Operations 147

eZee Absolute

NOVEMBER 16, 2022

The hospitality industry is now stepping up and installing hotel self-service kiosks in order to provide hassle-free check-ins and other services to its guests. What Is a Hotel Self-Service Kiosk? 10 Benefits of Hotel Self-Service Kiosks. Upsell your resources effectively. What Is a Hotel Self-Service Kiosk?

Services 52

Services Upsell Hotels Operations 52

Experience Hotel

DECEMBER 14, 2023

L’upsell ou la vente additionnelle désigne une stratégie commerciale consistant à proposer aux clients des produits ou services supplémentaires, ou de gamme supérieure à ceux initialement envisagés. Services gratuits Bien que petits, leur importance ne doit pas être sous-estimée.

Upsell 52

Upsell Services 52

eZee Absolute

JANUARY 24, 2023

Complementary services can enhance guests’ experience, build loyalty and drive revenue for hotels. These services, if chosen and implemented strategically, can help hotels generate repeat business and positive word-of-mouth marketing. But not every hotelier knows the nitty-gritty of complementary hotel services.

Services 52

Services Revenue Upsell Hotels 52

Hotel Business

JANUARY 30, 2024

Marriott International has selected Oracle Hospitality OPERA Cloud Property Management System (PMS) and Sales and Event Management as a hospitality cloud platform for luxury, premium, select-service and midscale properties.

Scale 111

Scale Upsell Events Sales 111

eHotelier

NOVEMBER 8, 2023

For hoteliers, however, it is a valuable avenue towards those all-important, revenue-driving, upsell opportunities. Upsell opportunities can be maximised by showcasing the extent of the services and amenities available whilst at the same time enhancing the guest experience.

Upsell 52

Upsell Revenue Services Hotels 52

Demand Calendar

JANUARY 11, 2024

This is an opportunity for hotels to personalize the guest experience, including upselling and offering additional services. Instead of heavily focusing on re-attracting past guests, the emphasis should be on understanding and appealing to potential new guests. The crucial moment comes when a reservation is made.

Upsell 76

Upsell Marketing Strategy Market Marketing 76

Amadeus Hospitality

APRIL 23, 2024

In order to maximize revenue across the business, hoteliers should focus their budget on elevating the guest experience using advanced reservations, distribution, marketing, and data services. These assets can all be creatively worked into pricing and upselling strategies during the shop and book process.

Upsell 52

Upsell Global Distribution System Hotels Shopping 52

Hospitality Tech

JUNE 20, 2023

Hotel technology company P3 will demonstrate how features such as content customization, booking interconnected rooms, mobile payments, upselling, online check-in/checkout, and self-service kiosk systems can be integrated seamlessly into the online g

Upsell 52

Upsell Services Hotels 52

Hotel News Resource

AUGUST 11, 2023

From using digital concierge services to making the most of upselling and cross-selling hotels, each strategy contributes to boosting hotel room sales. In this article, we'll explore a range of proven strategies that hotels can adopt to enhance their room sales in hotels.

Sales 52

Sales Upsell Hotels Services 52

STAAH

APRIL 9, 2024

Frontline staff possess the unique ability to directly influence guest spend through personalised interactions and service offerings. Their proficiency at upselling room upgrades, promoting amenities, and suggesting additional services directly impacts the average spend per guest, thereby driving revenue growth.

Revenue 94

Revenue Operations Revenue Management Upsell 94

Intelity

APRIL 25, 2023

Analyzing hotel data is a significant way to offer guests customized, revenue-driving recommendations If you aren’t tracking guest behaviors and using this hotel data to provide your guests with personalized, revenue-driving recommendations, you’re missing out on a major upsell opportunity. The following are a few ways this can be achieved.

Revenue 79

Revenue Upsell Dining Hotels 79

Intelity

AUGUST 29, 2023

Deploying a staff operations hub that not only lets hotel staff streamline operations and increase guest satisfaction but also tracks guest behaviors and data is key for when it comes to upselling and maximizing revenue. Personalized Service Data also provides hotels and their staff the ability to anticipate guest needs.

Revenue 75

Revenue Upsell Operations Hotels 75

STAAH

APRIL 3, 2024

Trusted Stays UK-based serviced apartment platform for short and mid-term stays. Upselling, CRM & Marketing The Percentage Company SEA-based sales and marketing consultancy. Click here to find out more about Rehlat. Secret Retreats Specialist in boutique stays in the SEA region. Click here to find out more about Secret Retreats.

B2B 87

B2B OTA Upsell Closing 87

Refine

FEBRUARY 6, 2023

Hotel packages are helpful for hotels and their guests because they bundle together a hotel room with other products or services that may interest them. For hotels, this provides upselling potential, while for guests, it means an improved guest experience and, often, greater value for money.

Upsell 59

Upsell Hotels Services Market 59

SiteMinder

APRIL 10, 2024

Our service is personal, cosy, and intimate, providing warm luxury to guests. Smooth and successful user experience With SiteMinder’s Guest Engagement bringing unity to guest communication, personalisation, upselling, and relationship management, Nira Caledonia has been able to establish an even stronger version of its brand mission.

Upsell 98

Upsell Revenue Business Market 98

Hotel Business

MARCH 5, 2024

Beyond enhancing the customer experience, travel sellers are able to upsell additional services and personalize their offerings with room preferences, flexible dining, spa and fitness options, additional activities and experiences to maximize returns.

Travel 72

Travel Upsell Revenue Revenue Management 72

Intelity

MARCH 16, 2023

Personalized promotions go a long way when it comes to cross-selling, upselling, and retaining hotel guests We all know upselling and cross-selling tips are hot topics in the retail industry, but they’re also important factors when it comes to marketing to your hotel guests.

Upsell 67

Upsell Events Hotels Revenue 67

Cloudbeds

JUNE 23, 2023

This is how customers expect services today, including in the hotel industry. Look at how Whistle for Cloudbeds helps lodging businesses meet guests’ customer service expectations through the AI chatbot. Fast service In today’s fast-paced world, it’s essential to respond to messages promptly. Fast and easy.

Upsell 98

Upsell Services Hotels Target Marketing 98

STAAH

APRIL 23, 2024

From spa services to dining experiences and beyond, hoteliers are leveraging dynamic pricing strategies to optimize ancillary revenue streams. Hotels can increase revenue per guest by adjusting prices according to demand, seasonality, and consumer preferences , achieved through upselling and cross-selling additional services and products.

Revenue Management 89

Revenue Management Revenue Ancillary Revenue Management 89

SiteMinder

SEPTEMBER 19, 2022

They improve your ability to know what guests want and to provide the appropriate services. The tradition of limiting service and interaction to just your hotel staff and physical property is being outgrown by the ability of technology to automate and make many processes easier for guests. Beonprice – Revenue management.

Management 97

Management Upsell Hotels Revenue 97

Experience Hotel

MAY 4, 2023

Récupérez les coordonnées personnelles correctes de vos clients avant même avant leur arrivée, afin de communiquer avec eux, d’améliorer leur expérience, et ainsi augmenter vos chances d’upsell et de fidélisation en direct. Votre base de données est souvent truffées d’adresses mail OTA et d’e-mails vide.

Upsell 52

Upsell OTA Services 52

Hotel Designs

FEBRUARY 19, 2024

This insights spurred a strategic communication overhaul, introducing customised offerings and AI personalisation, which enhanced guest retention, satisfaction, and increased direct bookings and upselling. This is complemented by a robust capability to upsell offerings specifically designed to meet the needs or desires of each guest.

Retail 105

Retail Upsell Hospitality Consumer 105

Hotel Business

JANUARY 24, 2024

” He added, “Hoteliers are becoming more creative with the amenities and spaces they offer their guests and in the last year alone, we’ve seen a significant increase in properties selling additional bookable services. .” ” For the U.S. Online check-ins and upgrades continue to increase.

Upsell 59

Upsell Occupancy Travel Revenue 59

Experience Hotel

OCTOBER 8, 2019

Chers hôteliers, Il y a 3 ans, Experience a publié le top 20 des meilleurs services à fournir dans votre hôtel, qui plait aujourd’hui encore beaucoup. Les clients veulent plus que jamais recevoir des services conformes à leurs besoins et à leurs attentes. Mais nous sommes aujourd’hui dans l’ère de l’hyper personnalisation.

Services 52

Services Upsell Hotels 52

Cloudbeds

MARCH 7, 2024

You can leverage this information to elevate your guests’ stay, upsell relevant add-ons , and coordinate your room cleaning services. During the digital check-in process, you can promote your special add-ons or services to generate extra direct revenue. Digital identity verification. Upon arrival Unlocking guest rooms.

Upsell 40

Upsell Hotels Operations Revenue 40

AskSuite

MAY 2, 2024

One of the fastest growing solutions is the AI reservation agents integrated with hotel websites and multiple service channels. 2 Improve the human touch It may sound weird to adopt AI to improve human service, but it’s exactly what can happen. Some nationalities prefer to be supported in their native language.

Services 52

Services Hotels Revenue Hiring 52

Hotel Business

SEPTEMBER 21, 2023

Based on data from Mews partners worldwide, the Mews Data Snap unpacks hospitality’s performance across five key areas: occupancy, ADR and RevPAR; online check-ins and upsells; and additional bookable spaces. Monthly additional bookable service revenue more than doubled YOY.

Upsell 59

Upsell Occupancy Revenue Consumer 59

Little Hotelier

APRIL 4, 2024

Lack of front desk supplemented by digital communication With modern guests now always hungry for information and personalised services, it’s a challenge for accommodation providers to deliver on these expectations. The most valuable feature of Guest Engagement for us is the ability to upsell for additional revenue.

Revenue 52

Revenue Upsell Accommodation Services 52

eZee Absolute

OCTOBER 16, 2023

” It is when a hotel offers additional services or packages to enhance a guest’s stay. For example; providing exclusive conference room packages, spa services, or even collaborating with local travel agencies for city tours. Ever thought about how hotels can pocket some extra cash beyond just renting out rooms?

Ancillary Revenue 59

Ancillary Revenue Revenue Events Services 59

Hotel Speak

JANUARY 25, 2024

He added, “Hoteliers are becoming more creative with the amenities and spaces they offer their guests and in the last year alone, we’ve seen a significant increase in properties selling additional bookable services. of guests added an upgrade to their reservation while checking in, with an average upsell value of $48.

Average Daily Rate 76

Average Daily Rate Revenue Travel Upsell 76

AskSuite

JULY 20, 2023

The success of a hotel hinges on more than just its architecture and impeccable service, it’s about managing all moving pieces efficiently. Customer service, sales, marketing, and reservation teams hold significant roles in a hotel’s success. Maybe it’s your location, amenities, or outstanding customer service.

Management 52

Management Business Upsell Marketing Strategy 52