STAAH

MARCH 31, 2024

Five decades of service Sunshine Hotels and Resorts is a Pattaya-based hospitality group with more than 50 years of experience in hotel management. Delayed and failed updates to rates and availability was a common occurrence resulting in overbookings. In a complex hotel distribution world, STAAH made things simple.

Resorts 90

Resorts Overbooking Hotels Revenue 90

STAAH

JUNE 11, 2023

The manual nature of updates limited the OTA partners they could work with as the risk of overbooking and other errors was very high, especially as they frequently have connectivity issues. Prior to joining the STAAH network, the hotel staff spent endless hours updating availability and rates on OTAs.

Overbooking 87

Overbooking OTA Revenue Hotels 87

STAAH

APRIL 16, 2024

In the ever-evolving hospitality industry, staying competitive demands more than just offering great accommodations and service. Choose a provider that offers comprehensive support services, including training resources, technical assistance, and regular updates.

Revenue Management 80

Revenue Management Revenue Management Forecasting 80

Hotel Business

MARCH 14, 2024

Mobile tools, such as check-in/out, digital room keys, digital concierge services, workflow automation, digital payments and even robotics are positively impacting loyalty in many ways. Embedded payments Digital payments are trending and transforming the way guests are engaging with services and settling transactions.

Overbooking 59

Overbooking Revenue Upsell Forecasting 59

Hotelogix

APRIL 18, 2024

Overwhelming and a colossal waste of time…not to mention he frequently missed updating the OTAs, which led to overbooking. The genesis of this double-whammy was overbooking of course and a hotel channel manager was the right technology he needed at the time. Well, a vitriolic review is inevitable, is it not?

OTA 52

OTA Overbooking Cancellation Business 52

Hotelogix

DECEMBER 7, 2023

It allows travellers to compare rates and services of multiple properties. Of course, the kind of guest reviews/feedback you receive entirely depends on your guest service quality.  Discounts per booking and offers like free nights, complimentary services, etc, resonate well with customers.

OTA 107

OTA Overbooking ROI Hotels 107

Little Hotelier

JULY 20, 2023

The focus of SoloQui B&B: to welcome and take care of the guests “Offering quality services has always been a key point for us, that is why we focus on customer relations”, said Elisa Giusto, owner of SoloQui B&B. “We SoloQui B&B tested the customer service positively.

Management 75

Management Overbooking OTA Small Business 75

SiteMinder

SEPTEMBER 6, 2023

Enhanced guest experience : Last-minute bookings give you an opportunity to impress – and provide relief to – a new segment of clientele with your impeccable service, potentially turning them into loyal customers. By synchronising room availability across all distribution channels, you eliminate the risk of overbooking.

Overbooking 98

Overbooking Occupancy Revenue Hotels 98

SiteMinder

DECEMBER 12, 2023

With four pillars of comfort, attention to detail, excellent service, and personalisation driving the business, he explained the importance of putting guests first. And offering personalised services such as remembering preferences for pillows or room temperature to tailor experiences goes a long way.”

Revenue 52

Revenue Overbooking General Manager Hotels 52

SiteMinder

JANUARY 30, 2023

Table of contents SiteMinder solves online visibility woes Apart from providing the best service possible, hotels must not neglect the need to maximise their sales channels to boost revenue. Unfortunately this practice was difficult to achieve for Hanging Gardens of Bali.

Average Daily Rate 98

Average Daily Rate Global Distribution System Management Sales 98

Little Hotelier

FEBRUARY 28, 2024

Apart from the modern amenities, lush garden and refreshing pool, guests especially appreciate and often return for Gloria’s warm and friendly service as Ouklip Place B&B is a 100% owner-managed establishment. “But despite my best efforts, I struggled with double bookings, overbooking and lost reservations,” she recounts.

Operations 52

Operations Business Overbooking OTA 52

SiteMinder

NOVEMBER 15, 2022

Hotel overbookings can be a divisive topic. However, you can minimise the risk of having to walk travellers if you have a solid overbooking strategy. However, you can minimise the risk of having to walk travellers if you have a solid overbooking strategy. What is the definition of overbooking for a hotel?

Overbooking 52

Overbooking Cancellation Occupancy Closing 52

SiteMinder

OCTOBER 26, 2023

Dallas, USA – Brittain Resorts & Hotels (BRH), a leading full-service hospitality management company, has adopted SiteMinder, the name behind the only software platform that unlocks the full revenue potential of hotels, as part of its newly-announced business intelligence technology matrix.

Revenue Management 81

Revenue Management Revenue Resorts Management 81

SiteMinder

NOVEMBER 23, 2022

Therefore, we always try to ensure that we provide a high level of service to each guest and make certain that every guest is satisfied with the experience of staying with us,“ said Viki Edy Priyatna, E-Business & Reservations Manager. Most of our guests are young couples, honeymooners, or those who are celebrating their anniversary.

Overbooking 105

Overbooking Hotels Revenue Consumer 105

Social Tables

SEPTEMBER 21, 2023

Acting as an event venue opens restaurants to the revenue potential associated with event rental and catering services—revenue with higher profit margins than traditional food service. With built-in food service available , guests never have to worry about their food getting cold as it travels from the kitchen to the event.

Events 88

Events Dining Services Accommodation 88

SiteMinder

MAY 2, 2023

With only 24 rooms it is one of the few family-owned hotels in town that has earned a reputation for personal and attentive service. At the same time, availability is adjusted across all channels, which reduces the risk of overbookings. “We Town Hotel is located in a quiet side street only a short walk from all these sights.

Overbooking 97

Overbooking Online Sales Hotels OTA 97

STAAH

AUGUST 20, 2023

They wanted a platform that was fast and performant – quickly updating inventory and rates across multiple online channels, minimising errors and overbooking. For a busy resort like theirs, this is a boon as it means staff are not taken away from guest services into the administration of distribution.

Revenue 77

Revenue Overbooking Resorts Occupancy 77

SiteMinder

SEPTEMBER 4, 2023

Bringing Thai warmth and charm to life, Chatrium offers guests a crafted culture, luxurious space and charismatic services. A great guest experience is marked by personalised service, attention to detail, and a commitment to exceeding expectations.” Our dedicated staff are not just employees but ambassadors of hospitality.

Operations 98

Operations Revenue Hotels OTA 98

Hotelogix

JANUARY 18, 2024

  Entice more audience: Since the booking happens on your website, you can roll out special offers and upsell relevant services to attract more guests.  Use this information to offer personalized services and run targeted promotions and loyalty programs.  We are not done yet.

Overbooking 52

Overbooking Hotels Upsell Services 52

Inn Quest

SEPTEMBER 12, 2023

Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service. It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management.

Operations 88

Operations Management Revenue Revenue Management 88

Inn Quest

AUGUST 8, 2023

This approach not only strengthens the hotel’s brand but also fosters customer loyalty, as guests are more likely to return to a hotel that consistently offers attractive prices and excellent service. During peak seasons, when rooms are in high demand, higher rates can help control the rate of bookings, preventing overbooking scenarios.

Overbooking 88

Overbooking Hotels Occupancy Revenue 88

Inn Quest

FEBRUARY 1, 2023

Integrating a PMS with your Customer Relation Management (CRM) system create personalized messages and services that can help increase guest loyalty and repeat stays. Hotel managers must be aware of what is said about their hotel online and ensure that they provide excellent service and address any issues guests may have.

Management 88

Management Consumer Hotels Overbooking 88

Little Hotelier

APRIL 4, 2024

With 42 impeccably presented rooms and top-notch fitness facilities, the property has earned a stellar reputation for its unwavering commitment to cleanliness, exceptional service, and serene ambiance. Sometimes there was an error and it turned into an overbooking. We had the privilege of speaking with Ms.

Overbooking 52

Overbooking Operations Management Travel 52

Little Hotelier

DECEMBER 4, 2023

We had the opportunity to talk with Mr. Ratchwan Permpoonprasert, owner of Ma Lae Lay Beach House, about his experience of discovering Little Hotelier online and deciding to switch to their services. “At At first, we hesitated to invest in a hotel management system for our small property with only four rooms.

Email Marketing 52

Email Marketing Accommodation OTA Shopping 52

STAAH

OCTOBER 3, 2023

By providing real-time updates , it ensures that all connected channels reflect the most accurate and up-to-date information , preventing overbooking or underbooking while maintaining rate parity. There are many channel managers on the market. Some are suited to small properties while others are robust enough to handle even large chains.

Accommodation 81

Accommodation Management Global Distribution System OTA 81

A Sales Guy

APRIL 10, 2017

United overbooked a flight. In an effort to maximize bookings and make sure flights are full, airlines commonly overbook anticipating people don’t show, miss their connections, etc. It happens, I get it. Unfortunately, every once in a while, everyone shows up. You maybe right, but what good does it do to be right, if you lose.

Overbooking 114

Overbooking Travel Sales Services 114

SiteMinder

JUNE 6, 2023

It is also a very error prone process that can easily lead to double bookings and overbookings,” Jan recalled. Easy setup and expert support Jan has been happy with the collaboration, use of the platform and the customer service from day one. We’ve spent a lot of time on this, and it was very stressful. The setup was super easy.

OTA 52

OTA Overbooking Hotels Management 52

SiteMinder

NOVEMBER 17, 2023

Set in an 18th-century Irish manor with all the trappings of an intimate castle, the four-star Abbey Hotel Roscommon invites guests to soak up its traditional welcoming old-world charm while enjoying legendary hospitality and service. With SiteMinder, a few clicks are enough to avoid overbooking.”

Overbooking 69

Overbooking Closing Hotels Revenue Management 69

Catala Consulting

JULY 30, 2023

Some resorts also turn to outsourced revenue management services. Overbooking: Though counterintuitive, it helps mitigate revenue loss due to last-minute cancellations or no-shows. Such services might include dining, spa services, on-site entertainment, or event fees.

Revenue Management 52

Revenue Management Revenue Resorts Management 52

Little Hotelier

DECEMBER 4, 2023

To avoid overbooking and other problems, we decided to switch to a dedicated hotel management system.” There is also flexibility in terms of service charges. We were spending too much time on many simple things rather than focusing on making sales. We also had difficulty coordinating with each other on guest arrivals and departures.

Sales 52

Sales Accommodation Intent OTA 52

Hotelogix

FEBRUARY 13, 2024

In a 200+ room establishment, manually managing bookings, arrivals, and departures can lead to errors such as booking conflicts or delays in service, immediately impacting guest perceptions and satisfaction. Traditional methods are prone to inaccuracies, resulting in overstocking or shortages that affect service quality and financial health.

Management 59

Management Hotels Revenue Management Occupancy 59

SiteMinder

NOVEMBER 17, 2023

SiteMinder creates a seamless reservation process that saves us several hours of manual work every week and drastically reduces the risk of unwanted overbookings,” Jon highlights. But with PetsPyjamas we get guests that deliberately spend time at the hotel and use more of our services. But adding partners used to be challenging.

Revenue 98

Revenue OTA Overbooking Online Sales 98

SiteMinder

SEPTEMBER 6, 2023

Those who book directly are often: More invested in your property; More likely to engage with your services; and ultimately, More inclined to leave a glowing review. An online booking system automates the reservation process, freeing up your staff to focus on more pressing tasks like guest services and property maintenance.

Hotels 98

Hotels Revenue Occupancy Services 98

AskSuite

JULY 20, 2023

The success of a hotel hinges on more than just its architecture and impeccable service, it’s about managing all moving pieces efficiently. Customer service, sales, marketing, and reservation teams hold significant roles in a hotel’s success. Maybe it’s your location, amenities, or outstanding customer service.

Management 52

Management Business Upsell Marketing Strategy 52

Fuel Travel

FEBRUARY 13, 2024

A reliable integration between your PMS and booking engine reduces the risk of overbooking and enhances operational efficiency. User-Friendly Interface A user-friendly interface is the cornerstone of a positive guest experience. When considering what to look for in booking hotel software, this should be at the top of your list.

Hotels 108

Hotels Shopping Overbooking Revenue 108

Hotelogix

JANUARY 16, 2024

And when this is the case, they need a robust Cloud-based Hotel PMS to manage large group check-ins/outs and their service requests, etc. In short, they need to distribute their rates and inventories across multiple sales channels in real-time to avoid overbookings and unhappy guests. 

Tourism 59

Tourism OTA Hotels Construction 59

STAAH

OCTOBER 18, 2022

These communications become a fantastic opportunity to upsell your services. Equally, for guests booking via other online channels, making sure your information, availability and rates are accurate is important to avoid overbookings that definitely leave a negative experience for guests. #4 2 Allow perosnalisation. 4 Smooth check-in.

Revenue 84

Revenue Upsell OTA Overbooking 84