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Technologies like chatbots, predictive analytics, and recommendation engines are leading the way in changing how hotels operate and connect with their customers. The result is faster service that leaves a positive impression. These technologies help scale the kind of service that was once only possible in boutique settings.
The beachside hotel is operated by franchisees, Chris and Olivia Taylor, who also operate First Light Mooloolaba on the Sunshine Coast, and previously managed Hervey Bay’s Oceans Resort and Spa, both positioned within the Ascend brand. Choice makes that happen on a global scale,” Chris added.
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As the first major accommodation operator to engage with the national accessibility body, Quest is tapping into the fastest growing travel sector in the country, with people with disability equating to AU$3.3 With my consultancy service, I am assisting Quest in creating seamlessly accessible and beautifully appointed serviced apartments.
In recent years, hoteliers have found creative ways to streamline their operations and control costs, particularly in their food and beverage departments.
This reality has prompted operators to scale back some services and invest in new solutions, according to an October 2023 CBRE analysis for LODGING. An STR analysis published in LODGING found that heightened labor costs along with other F&B expenses cut into hotel profit margins in 2023.
Australias first and largest Pan Pacific hotel, Pan Pacific Perth, is reenergised to capture a growing leisure and corporate travel market with the completion of a large-scale renovation project and a new General Manager at the helm.
Full-scale construction has commenced on the development of Radisson Blu Mirage Resort Fiji, scheduled to open in 2026, with the project now funded by both the Fiji National Provident Fund (FNPF) and BSP Financial Group (Fiji) Pte Limited (BSP).
As the brand expands to destinations such as Bali, Penang, Sydney and Frankfurt, Ascott has evolved the brand to deliver a “multifaceted hospitality experience” with flexible typologies that range from co-living accommodation and city hotels to full-service resorts. “In
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Image credit: Luma Mirrors Scaling up for the hospitality market As the business developed, it rebranded to Gemm London and expanded its offerings to include comprehensive services such as surveying, manufacturing, and installation, supported by a skilled team of installers, glaziers, carpenters, and electricians.
Headed up by Scott Boyes as CEO, Tony Ryan as Executive Chairman and Grant Alchin as Chief Operating Officer, the trio bring a collective industry experience of more than 90 years, extending across operations, commercial and legal, finance and asset management. Add to that, a growing team of experienced hotel industry leaders.
EVT-operated Hotel Telegraph in Singapore is preparing to relaunch as a QT Hotels and Resorts property this September, marking the brand’s first location outside Australia and New Zealand. Since securing the management contract in December 2023, EVT has been operating the hotel at full capacity.
Tang said Heritage Hotels will also benefit from TFE Hotels’ global distribution systems and centralised service model. TFE Hotels is set to establish a New Zealand Country Office in Auckland to support its growing presence in the market. million in the July 2024 year, an increase of 604,000 from the July 2023 year.
Landmark WA hotel Hyatt Regency Perth is set to close its doors next month after 36 years in operation with its Singapore-based owner Tuan Sing Holdings Limited seeking to embark on a new hospitality direction. This follows the termination of the hotel management agreement between Hyatt and the hotel’s owner, Tuan Sing Holdings Limited.
We had a two-speed network, and discrepancy in scaling credibility and scaling luxury,” she said. Luxury can’t cope with any compromise and quality of the product or the service. “I I am meeting each owner and trying to convince them to renovate, or to rebrand, or to deflag. “We
Pendry West Hollywood’s stunning Merois restaurant Signature dishes include Crispy Scale Whole Black Sea Bass, Japanese A5 New York Strip alongside Vegan Sushi and Squid Noodles, made from thinly sliced calamari with Thai Basil in a Ginger-Garlic Clam Broth.
Giovani Sayuti is Director of Operations, responsible for the daily operations of both hotels, with a strong focus on delivering exceptional customer service. He has served as General Manager (pre-opening and launch) at Scale Space, London, and as Cugo Gran Macina Grand Harbour, Malta.
We had a two-speed network, and discrepancy in scaling credibility and scaling luxury,” she said. Luxury can’t cope with any compromise and quality of the product or the service. “I I am meeting each owner and trying to convince them to renovate, or to rebrand, or to deflag. “We
As the new General Manager for The Ritz-Carlton, Melbourne, Harman will be responsible for enhancing the hotel’s operational and commercial performance. The Ritz-Carlton, Melbourne is Australia’s leading luxury hotel, an iconic landmark for hospitality and exceptional service soaring 80 stories in the sky,” said Harman. “I
2023 was a pivotal year for RHG where we expanded our relationship with key partners and operators. In the Philippines, we expanded our decade-long partnership with SM Hotels and Conventions Corp through a Master Development Agreement to reach 20 hotels by 2028 from six hotels in operation today.
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Veriu Collingwood is part of a mixed-use development with 95 studio apartments operating under the Veriu brand and 45 Built to Sell luxury residential apartments above us, which Tim Gurner has developed under the Atelier brand. Then there’s a couple of shops on either side of our lobby which are intended for hospitality operators.
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