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The Impact of AI on Scaling Personalized Guest Experiences

Social Hospitality

Technologies like chatbots, predictive analytics, and recommendation engines are leading the way in changing how hotels operate and connect with their customers. The result is faster service that leaves a positive impression. These technologies help scale the kind of service that was once only possible in boutique settings.

Scale 236
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Flagship addition: Sunshine Coast property joins Choice Hotels’ Ascend Collection

Hotel Management

The beachside hotel is operated by franchisees, Chris and Olivia Taylor, who also operate First Light Mooloolaba on the Sunshine Coast, and previously managed Hervey Bay’s Oceans Resort and Spa, both positioned within the Ascend brand. Choice makes that happen on a global scale,” Chris added.

Scale 245
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Germany’s Shrinking Airline Market

Skift Blog

Skift Take: Due to increased airport costs and decreased corporate travel, both Low-Cost Carriers and Full-Service Carriers have scaled back operations in Germany, leading to a 10-year low in capacity levels in 2023. Ashab Rizvi Read the Complete Story On Skift

Market 306
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Exclusive: Quest doubles down on accessibility to better service Australia’s fastest growing travel sector

Hotel Management

As the first major accommodation operator to engage with the national accessibility body, Quest is tapping into the fastest growing travel sector in the country, with people with disability equating to AU$3.3 With my consultancy service, I am assisting Quest in creating seamlessly accessible and beautifully appointed serviced apartments.

Services 264
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Tracking Snacking: Three Consumer Trends to Help Hoteliers Curate Their F&B Offerings

Lodging

In recent years, hoteliers have found creative ways to streamline their operations and control costs, particularly in their food and beverage departments.

Consumer 298
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Grab-and-Go Success: Five Questions for Hoteliers to Consider

Lodging

This reality has prompted operators to scale back some services and invest in new solutions, according to an October 2023 CBRE analysis for LODGING. An STR analysis published in LODGING found that heightened labor costs along with other F&B expenses cut into hotel profit margins in 2023.

Scale 278
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Exclusive: new-look Pan Pacific Perth primed for corporate market growth

Hotel Management

Australias first and largest Pan Pacific hotel, Pan Pacific Perth, is reenergised to capture a growing leisure and corporate travel market with the completion of a large-scale renovation project and a new General Manager at the helm.

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