Skift Blog
AUGUST 27, 2023
Skift Take: Destinations across the globe have experienced searing heat this summer, and are those soaring temperatures putting people off from traveling? Ask Skift looks into the impact of the blistering heat on tourism.
Hospitality Net
AUGUST 27, 2023
In today’s highly competitive business landscape, companies need to focus on delivering excellent customer service to remain relevant and profitable. One way to achieve this is by outsourcing your contact center operations to a reliable third-party service provider. Outsourcing your contact center operations can provide several advantages to your business, including cost savings, enhanced service quality, scalability, the ability to go omnichannel, and reduce tech complexity.
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Skift Blog
AUGUST 27, 2023
Skift Take: The U.S. can't have a full tourism recovery until Chinese tourists return at their pre-pandemic levels. U.S. Commerce Secretary Gina Raimondo hopefully comes back from her meetings in Beijing with progress on the flight capacity problem.
Hospitality Net
AUGUST 27, 2023
It was Benjamin Disraeli who famously decried the three kinds of untruths – “lies, damned lies, and statistics”. And, as we know, middle managers (the good ones, anyway), have long been notorious for coming up with all kinds of statistics to tell exactly the story they want to tell. (Let me hasten to admit my own transgressions in this area). And, in recent years, as advances in desktop computing and open databases have made managers even more expert in this devious craft, it seems like a good t
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Skift Blog
AUGUST 27, 2023
Skift Take: Bhutan's $200 sustainable development fee brought more harm than help to its post-pandemic tourism recovery.
Hospitality Net
AUGUST 27, 2023
Yield management allows hotels to manage the capacity of their rooms more profitably, and the accuracy of statistical forecasting determines how useful it will be. Inaccurate forecasts can result in decreased revenue, earnings, and operational challenges, which makes getting it right critical. Even with great revenue management software, determining the accuracy can be tricky when dealing with more detailed forecasts.
Hotel Sales Focus brings together the best content for hotel sales and marketing professionals from the widest variety of industry thought leaders.
Hospitality Net
AUGUST 27, 2023
A well-managed contact center is essential for delivering exceptional customer service and maintaining customer satisfaction. Whether you’re looking to improve your existing contact center or set up a new operation, these best practices and tips will guide you toward success.
eHotelier
AUGUST 27, 2023
A beginners guide to lead generation for hotels - Insights - Insights By generating leads, hotels can reach out to a larger audience, increase brand awareness, and drive sales and profits.
Hospitality Net
AUGUST 27, 2023
Like many industries, if you are in the casino or hospitality space, your customer data is entering your business through a growing variety of channels. In addition to your casino and property management platforms, your organization most likely has a CRM, multiple social media channels, on-prem POS systems, a marketing automation platform (email, SMS, push), a variety of websites and apps (brand, online gaming, e-commerce, hotel booking, loyalty), and so on.
Hotel Marketer
AUGUST 27, 2023
Introducing the #AISummer2023 series, a continuation of the original #30DayAIChallenge in Spring.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
Hospitality Net
AUGUST 27, 2023
The travel and tourism industry represents one of the most important sectors in the economy. It is a highly competitive sector that relies on customer engagement and service that exceeds customer expectations. The most successful organizations find themselves trying to acquire their target guest time, not just their discretionary spend. This research highlights trends in the industry, customer behavior, and other emerging issues; it demonstrates how trends in the customer reservation system in t
eHotelier
AUGUST 27, 2023
AC Hotels by Marriott®, the design-led lifestyle brand part of Marriott Bonvoy’s portfolio of 31 extraordinary brands, today announced its brand debut in Croatia with the opening of AC Hotel by Marriott Split. Housed on the high floors of the 135-metre-high Westgate Tower with spectacular views of the Adriatic Sea and Split’s unique cityscape, the new hotel is set to offer The Perfectly Precise Hotel™ experience.
Hospitality Net
AUGUST 27, 2023
Casino hotels comprise only a tiny fraction of hundreds of thousands of hotels across the world. Perhaps due to this limited scope, the industry lacks universal performance metrics, and casino customers might find frustratingly varied booking experiences across different brands. The ongoing legalization of gambling-related activities, however, has fueled growth in the commercial and tribal casino industry over the past few decades.
eHotelier
AUGUST 27, 2023
Hotel Downstreet has officially opened as a hospitality hot-spot in the heart of downtown North Adams. The hotel will breathe new life into a historic cultural destination, invigorating the arts community that has served generations of visitors over the years. A riff on local lingo, the Downstreet name refers to the downtown movement on the beloved Main Street that shuttles travelers across town.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
Hospitality Tech
AUGUST 27, 2023
Tims Rewards members will earn one Scan & Pay to Win contest entry for each eligible purchase made using the Scan & Pay feature on the Tim Hortons app.
eHotelier
AUGUST 27, 2023
Minor Hotels, a hotel owner, operator and investor, currently with a portfolio of 530 hotels and resorts in 56 countries across Asia Pacific, the Middle East, Europe, the Americas, Africa and the Indian Ocean, announces the appointment of Ramsey Saarany as General Manager at Anantara Mina al Arab Ras Al Khaimah Resort effective from 15 August 2023.
Belza
AUGUST 27, 2023
Five Ways to Help Non English Speaking Hotel Room Attendants Be More Productive | Hotel Marketing
eHotelier
AUGUST 27, 2023
With guest expectations changing and hoteliers under pressure to generate additional revenue, the need for a more digitised guest experience and alternative income streams has accelerated and become more of a necessity than a ‘nice to have’.
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Hospitality Today
AUGUST 27, 2023
Labor Day is the perfect holiday to plan last-minute vacations before the summer ends - an opportune time for hoteliers to capture these last-minute bookings
eHotelier
AUGUST 27, 2023
IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, today introduced IHG LIFT, an owner growth program focused on creating more hotel development support for historically under-represented groups within the hospitality industry, and further diversifying IHG’s hotel owner community. The company’s new program will help unlock common barriers to hotel ownership among these groups and empower diverse owner-entrepreneurs for success.
Hospitality Today
AUGUST 27, 2023
The company's marketing boss on why it shifted its strategy so dramatically and how it’s confident it has now found a winning long-term formula
eHotelier
AUGUST 27, 2023
Rajan Datar, the award winning TV broadcaster familiar to BBC UK and BBC World viewers, will MC opening and closing sessions at the inaugural Global Leaders Summit presented by the World Tourism Association for Culture and Heritage.
Advertiser: ZoomInfo
Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.
Hospitality Today
AUGUST 27, 2023
Business transient demand also improved 6% to the second quarter of 2022, while rates were up 10%, according to S&P Global Market Intelligence
eHotelier
AUGUST 27, 2023
Nobu Hotel London Shoreditch, the culturally immersive destination in the heart of vibrant Shoreditch, has appointed Natasha Hargan as General Manager.
Hospitality Today
AUGUST 27, 2023
Group travel demand has shown a consistent rebound since the outset of the pandemic, yet elevated expenses are placing pressure on profit margins
eHotelier
AUGUST 27, 2023
Key Takeaways from the HSMAI Marketing Strategy Conference 2023 - Events - Insights
Advertiser: ALHI
Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!
Hospitality Today
AUGUST 27, 2023
The technology enables travelers to share their hotel and flight preferences via chat, select appropriate options and have them booked
Hospitality Today
AUGUST 27, 2023
Group business, both large and small, becomes more crucial as leisure demand normalizes for filling hotel rooms and generating revenue
Hospitality Today
AUGUST 27, 2023
From vandalizing ancient sites to disrespecting local culture, we're increasingly aware of travelers misbehaving
Hospitality Today
AUGUST 27, 2023
Interest in the development of the boutique hotel product is justified by continued solid performance
Advertiser: ZoomInfo
One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.
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