Lufthansa unveils AI assistant for business travel
The technology enables travelers to share their hotel and flight preferences via chat, select appropriate options and have them booked
Lufthansa Innovation Hub has unveiled an artificial intelligence assistant for business travelers based on OpenAI's GPT-4, call Swifty. The launch is the first step to building an AI business travel assistant to deal with any queries that might arise during a trip.
Key takeaways
- The assistant works by interpreting travel content and the user's booking intent and interacting with travel booking systems;
- The plan is to further develop the technology to bring in rail bookings and other ground transportation options as well as sustainability elements;
- Going forward, Lufthansa also wants to enable restaurant reservations and the booking of co-working spaces and integrate calendar functionality to allow for meeting scheduling.
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