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Skift Take: When you have a goal as ambitious as Saudi Arabia's 100 million tourists by 2030, you would surely ensure that travel companies in the country are profitable.
Sofitel Sydney Darling Harbour has officially opened its new luxury spa, inviting guests and Sydneysiders alike to experience its holistic wellness offering. Set across two levels overlooking Darling Harbour, Sofitel Spa Darling Harbour features seven spacious treatment rooms including two suites, designed by PikeWithers, an infrared sauna, contemplation deck and relaxation lounge.
Skift Take: Beach destinations can't rely on the outdoor attributes that made them so attractive to the domestic market during the pandemic now that international travel is fully open and fear of cities has evaporated.
Global fund manager Salter Brothers is furthering its investments in the hospitality industry with the acquisition of Milton Park Country House Hotel and Spa. Located in Bowral in the Southern Highlands of New South Wales, the 44-room property was once owned by acclaimed hotelier and founder of Aman Resorts, Adrian Zecha. Dating back to 1910, Milton Park was built and run as a cattle farm by department store pioneers the Hordern family and later the Baillieu family, before opening as a hotel in
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Skift Take: Choice Hotels is late to the ESG party, but it's now started to formally report some data. All in all an important first step, but we hope there’s more to come.
The Asia-Pacific Hotel Industry Conference and Exhibition (AHICE) is expanding to new markets around the globe with the launch of a South East Asia edition this week. Over 100 hotel industry VIPs – from KSL, Marriott, Hilton, IHG, Shangri-La, Far East, JLL, CBRE, Interface, Accor and more – gathered for a cocktail event at the JW Marriott Singapore South Beach on Tuesday April 4 to celebrate the launch of a South East Asia edition of AHICE, which will take place in February 2024.
Skift Take: Expedia Group is the biggest player in travel to have publicly released a chatbot tool powered by ChatGPT. This is just the beginning, and if any anyone has the resources to really see what this tech can do in travel, it would be companies like Expedia.
Skift Take: Expedia Group is the biggest player in travel to have publicly released a chatbot tool powered by ChatGPT. This is just the beginning, and if any anyone has the resources to really see what this tech can do in travel, it would be companies like Expedia.
Every social media manager dreads when a negative comment or review appears on one of their brand’s social media accounts. It can feel like a personal attack, and the pressure to respond quickly and appropriately can be overwhelming. We know firsthand how challenging it can be to navigate a crisis. But over time, we learned effective strategies for managing these situations.
Accor has opened a Mercure hotel on St Kilda Road – its 38 th property in the city – after signing a deal with Albert Dadon (Ubertas Group), a renowned figure in Melbourne’s hospitality scene. The hotel – located at 568 St Kilda Road – underwent an extensive refurbishment to meet Mercure’s design standards before reopening as Mercure Melbourne St Kilda Road on March 1.
Skift Take: Despite opposition from trade bodies and citizens, Schiphol Airport plans to cut late-night flights. Airlines and tourism bodies worry this will impact summer travel to the Netherlands.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Every social media manager dreads when a negative comment or review appears on one of their brand’s social media accounts. It can feel like a personal attack, and the pressure to respond quickly and appropriately can be overwhelming. We know firsthand how challenging it can be to navigate a crisis. But over time, we learned effective strategies for managing these situations.
Skift Take: Travel executives can create an actionable AI roadmap for 2023 by understanding how the technology works, its varying practical applications, and how it will affect their organizations on a broader scale.
The footy seasons are in full swing and being able to offer your guests every game of every round of the 2023 Telstra NRL Premiership and 2023 Toyota AFL Premiership Season with Foxtel is a great differentiator for your hotel. The 2023 Telstra NRL Premiership sees the Broncos leading the charge after a dream start of five from five. The Dolphins initially made a surprising splash in their first season, winning their opening three games but with two losses on the bounce, they’ll be looking to get
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
The Ascott Limited is set to open an 86-room Quest hotel in Melbourne’s northwest on April 17 as part of the Watergardens precinct. With a mix of studio, 1, 2 bedroom and 3-bedroom serviced apartments across five levels, Quest Watergardens takes the brand’s Melbourne room count to 2743. “Quest Watergardens represents a key pillar of The Ascott Limited’s strategy for the Quest brand, integrating premium and contemporary accommodation into rapidly growing suburban areas to ensure we elevate the gu
The fifth edition of the Wayfarer Executive Travel and Lifestyle magazine has been released globally today (Mar 31), offering readers around the world an insight into some of the leading airlines, hotels, cars, accessories, travel technology and much more. The latest 140-page release, our largest ever, comes on the back of the popular first four issues and will be available both digitally on our Wayfarer website and on popular global magazine subscription app, Readly.
Skift Take: With a growing share of hotel bookings made online, many hoteliers are reliant on third-party travel websites for booking volumes, and global visibility. Booking engines, website builders, and direct-booking tools can help these hotels find a better balance between first- and third-party bookings.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Specialised Linen Services provider SPL is at the forefront of the changing face of Linen in Australia with its implementation of technology and expansion of its service offering that is saving the accommodation industry thousands, whilst guaranteeing delivery of the right linen at the right time. Linen supplied through its managed services include RFID chip technology, simplifying, automating and saving customers money.
Skift Take: Today’s edition of Skift’s daily podcast looks at AI tourism marketing, a boutique hotel makeover in New York, and India’s new inbound Chinese travelers.
The concept of what makes a luxury brand an attractive option worth buying into is undergoing a massive mind shift. This is especially true for the future luxury consumers, often referred to as the Millennials and Gen Z, or even more precisely HENRYs (‘High earners, not rich yet’). A 20+ years’ supply of new customers to be precise. This younger group of would-be spenders are developing a different approach to the idea of what a luxury brand should entail compared to the older generations of con
Here's a closer look at the peculiarities, best practices, and other aspects of booking.com and a brief guide to help you set up in the best possible way.
Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.
First Hospitality has promoted two hospitality veterans to key roles on its corporate team: John Brosnan to VP, sales and Geri Lombard to regional VP, operations. In his new role, Brosnan is responsible for leading and overseeing all sales strategy at First Hospitality. He will work closely with the on-property sales directors to develop top sales talent and formulate strategic sales plans to generate top-line revenue and exceed booking goals, according to the company.
With a total of 727 guestrooms, the two Yabu Pushelberg-designed hotels include the first Moxy property in Los Angeles and feature 12 dining and entertainment
Key International , a real estate development and investment firm, has completed the purchase of The Perry Hotel on the waterfront in Key West, FL, as part of an expansion of its $2-billion portfolio. “The addition of The Perry Hotel speaks to our vision to bring together quality brands and memorable experiences with our excellent customer service,” said Michael Vassilaros, chief investment officer, Key International.
When I first started out in hotel brokerage back in the late 1980s, the market was unsophisticated and had not adopted the fiduciary focus that was required to establish trust. Consequently, the term hotel 'broker' had mostly a negative perception. In this article, I would like to distinguish the difference between the negative connotation of 'broker' from the role of a trusted advisor.
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
Leveraging Sparkfly's Offer & Reward Management Platform and adding Olo's Marketing and GDP modules, Denny's will create and implement personalized rewards at 1600+ locations.
Today, reviews are an essential part of the travel industry, with millions of travelers around the world relying on reviews and ratings to make informed decisions about where to stay, eat, and visit. Hotel and restaurant owners also rely on guest reviews to monitor and manage their online reputation and improve their guest experience. The rise of social media has also led to the emergence of influencer marketing, with travel influencers using their social media platforms to share their experienc
Soul Community Planet (SCP) , a holistic hospitality company dedicated to providing sustainable and wellness-focused hospitality experiences, has acquired the Albion River Inn, a luxury boutique hotel located in Mendocino County on the Northern California coast. The property, to be renamed the SCP Mendocino Coast Lodge, marks the brand’s fourth coastal California property.
Hotel Designs Inside The Dorian – a dandy hotel arrival in Calgary Inside The Dorian – a dandy hotel arrival in Calgary Vancouver-based interior design studio CHIL was inspired by both Oscar Wilde and the eclecticism of 19th century interiors when designing The Dorian, which mark’s Marriott Autograph Collections’ arrival in Calgary, Alberta… Texture, colour and geometric forms firm the first impressions for guests checking in at The Dorian , Calgary’s latest design-led ho
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
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