Mon.May 08, 2023

article thumbnail

How Jumeirah Is Going Beyond Points to Elevate the Guest Experience

Skift Blog

Skift Take: As guest expectations evolve with a renewed appetite for meaningful experiences, traditional loyalty programs are no longer cutting it. Jumeirah Group is rising to the occasion with Jumeirah One, its loyalty program that offers bespoke, unforgettable moments and strikes an emotional chord with members.

article thumbnail

First Dusit Hotel in Japan to Open June 1st

Hospitality Net

On 1 June 2023, Dusit will take the ASAI brand outside of Thailand with the opening of ASAI Kyoto Shijo - Dusit’s first hotel in Japan - which puts guests in the heart of the Shijo-Karasuma neighbourhood, near the famous Nishiki Market in the city’s renowned Downtown area.

Hotels 259
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

U.S. Hotel Companies Promote More Women, But Challenges Persist

Skift Blog

Skift Take: Women in hospitality leadership have made strides in representation in marketing and human resources roles, finds a major U.S. study. But hotel companies must do better, especially for other chief roles.

Hotels 277
article thumbnail

Signia by Hilton Atlanta Now Accepting Reservations for March 2024

Hospitality Net

Signia by Hilton Atlanta, the city’s largest downtown ground-up hotel development project in 40 years, is now accepting reservations for stays beginning March 15, 2024. Owned by Georgia World Congress Center Authority, the new 976-room hotel will offer direct access to the Georgia World Congress Center via a pedestrian walkway and is located next to Mercedes-Benz Stadium and State Farm Arena, perfect for sports and entertainment fans.

Hotels 242
article thumbnail

How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

article thumbnail

8 Key Moments During Keith Barr’s Reign at IHG

Skift Blog

Skift Take: Keith Barr was the driving force behind IHG's growth during his six years at the helm, and here are eight important moments from that time that we've covered at Skift.

Hotels 269
article thumbnail

A Strategic Technology Innovation Communication Solution in the Lodging and Hospitality Industry

Hospitality Net

Guest communication plays a key role in the hotel guest experience. It influences guest booking decisions, sets expectations prior to arrival, and ensures guests feel welcome and well taken care of during their stay. In recent years, however, customer communications have changed dramatically. The number of communication channels has expanded, with companies implementing an average of 3.5 new channels as a result of the pandemic.

Consumer 246

More Trending

article thumbnail

The Return of Incentive Management Fees: Payments to Operators Began Reaching Pre-COVID Levels Last Year

Lodging

Most management contracts include an incentive management fee in addition to the base management fee. The incentive fees are designed to make management more conscious of the bottom line since owners achieve their returns and pay their debts from profits, not revenue. Incentive management fees are earned by the operator once a designated profit threshold is achieved.

article thumbnail

IHG CEO Keith Barr Will Depart

Skift Blog

Skift Take: Today's edition of Skift's daily podcast looks at tourism influencers, IHG's departing CEO, and Hawaii's tourism frustrations.

Tourism 278
article thumbnail

Meliá Starts a New Chapter in Cuba, Driven by The Island’s Recovery, and Introduces New Lifestyle Experiences

Hospitality Net

Meliá Hotels International continues to boost its presence in Cuba, committed to improving the destination’s value proposition, introducing new brands and lifestyle concepts to take guest experience to a higher level. The group has expressed its intentions this week at tourism fair Fitcuba, where Vice President and CEO, Gabriel Escarrer, announced the new projects of the company, which is now the leading hotel chain in Cuba and throughout the Caribbean.

Intent 245
article thumbnail

India Daily: MakeMyTrip Taps AI to Improve Voice Search for Travel

Skift Blog

Skift Take: Voice-based chat was hyped years ago but faded fast. The latest gains in artificial intelligence could make voice-powered search useful at last. Marketers, take note.

Travel 252
article thumbnail

Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

article thumbnail

InterContinental Chicago Magnificent Mile Announces Renovation Plans

Hospitality Net

The Magnificent Mile, one of the most iconic destinations in the world, is about to get even more special. InterContinental Chicago Magnificent Mile is thrilled to announce the launch of its biggest renovation yet, promising to provide guests with an elevated travel experience that perfectly complements the hotel’s thoughtful programming and fine dining offerings.

Dining 243
article thumbnail

Destination Influencers’ Impact on Tourism Marketing

Skift Blog

Skift Take: Today's special edition of Skift's daily podcast looks closer at our recent story about influencers and tourism marketing.

Tourism 278
article thumbnail

Emaar Hospitality to add 8 new properties across Mena

Hospitality Net

Emaar Hospitality Group, a wholly-owned subsidiary of Emaar Properties, has announced at the ongoing Arabian Travel Market in Dubai that it will add eight new properties open across the UAE, Saudi Arabi and Egypt between 2023 and 2024.

article thumbnail

Marriott International Reports Q1 2023 Financial Results

Lodging

Marriott International, Inc. reported first-quarter 2023 results. Anthony Capuano, president and CEO, said, “We are off to a great start in 2023. First quarter worldwide RevPAR grew 34 percent year over year, with meaningful gains in both occupancy and average daily rate. International markets were particularly robust, with RevPAR growth of 63 percent.

article thumbnail

ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

article thumbnail

Hilton Introduces First Large?scale Employer Brand Campaign “Every Job Makes the Stay”

Hospitality Net

Today, Hilton announced the launch of a new employer brand campaign as the global hospitality company continues to boost hiring in a period of rapid, post-pandemic growth. Building on the success of its recent enterprise-wide “Hilton. For the Stay” platform, the “Every Job Makes the Stay” campaign will bring a new perspective to hotel employee marketing by shining a light on the Hilton team members who make the stay, showcasing the jobs, the people, and – most importantly – the impact and joy th

Scale 229
article thumbnail

Best Western Ontario, California Opens

Lodging

ONTARIO, California—Best Western Hotels & Resorts announced the opening of the Best Western Ontario. The property is owned by Verdant Ontario Mills LLC and features 105 rooms, consisting of 83 executive guestrooms and 22 suites. The Best Western Ontario has lifestyle amenities and executive guestrooms and suites that are equipped with beds, microwaves, mini-fridges, and flat-screen televisions.

Resorts 162
article thumbnail

International travel’s gradual return in an increasingly competitive global market

Hospitality Net

We are well into 2023, and the U.S. finally officially announced this week that it will be ending the COVID-19 vaccine requirements for international air travelers on May 11, the same day that the COVID-19 public health emergency ends. This announcement is especially symbolic as the U.S.

Market 228
article thumbnail

DIRECTV HOSPITALITY and Aimbridge Announce New Relationship

Lodging

EL SEGUNDO, California, and PLANO—DIRECTV HOSPITALITY and Aimbridge Hospitality announced a new relationship where the two companies will work together to improve the in-room guest experience, effective immediately. The collaboration represents the first agreement between DIRECTV and a major hotel management company, as well as an effort to enhance how U.S. travelers consume content in their hotel rooms.

article thumbnail

A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

article thumbnail

Embracing Time, Space, and Nature at Innit Lombok

Hospitality Net

Arrive by boat. Check-in within the privacy of a spacious, architectural villa. Cook and lounge in open-air, white-sand floored living spaces and indulge in local specialties at a beachfront restaurant. Swim in crystal-clear waters and gaze out over unobstructed horizons. At Innit Lombok, such experiences encourage guests to slow down and engage with the elements through modern takes on traditional Indonesian values.

222
222
article thumbnail

AHLA Shares Statement About National Small Business Week

Lodging

WASHINGTON—AHLA President and CEO Chip Rogers released the following statement marking National Small Business Week. “Six in ten hotels are small businesses, and National Small Business Week is a great opportunity to reflect on the tremendous opportunities hotels are creating for employees and other small companies to grow and thrive,” said Rogers. “Hotels support millions of good-paying jobs and generate billions in state and local tax revenue in communities across the nation.

article thumbnail

Introducing The New Eleven Winterlake Lodge

Hospitality Net

Located on the shores of Finger Lake, 198 miles northwest of Anchorage, Eleven Winterlake Lodge sits on one million acres of heli-accessible wilderness, offering panoramic views of the highest peak in North America, Mount Denali. Set between the Alaska Range and Tordrillo Mountains, this exquisite and untouched corner of Alaska offers unrivalled access to this off-the-beaten track destination.

222
222
article thumbnail

Best practices to improve hotel maintenance management

eHotelier

Plumbing, HVAC, lighting, and the overall appearance of the establishment are areas of special focus for hotel maintenance teams. When all building systems are functioning smoothly, guests are more likely to spread positive feedback, ultimately benefiting the hotel's reputation.

article thumbnail

ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

article thumbnail

Dusit announces May 15 Opening for ASAI Bangkok Sathorn

Hospitality Net

Dusit will mark the official expansion of its distinctive lifestyle brand, ASAI Hotels, by opening ASAI Bangkok Sathorn on Sathorn Soi 12 near Bangkok’s central business district, just a five-minute walk from Saint Louis BTS (Skytrain) Station.

Branding 217
article thumbnail

The Rise of Bleisure: Combining Leisure with Business Travel

Hotel News Resource

After a few years of restricted movement, people are keen to make the most of travel opportunities — it seems even as part of their work. Employees are making the decision to enhance corporate travel opportunities with rest, relaxation, and adventure — the combination of business and leisure, also called ‘bleisure’, sets an intention for combining work and play, and has no doubt come about partly in response to Covid-19.

Business 115
article thumbnail

IHG announces major Fiji signing

Hospitality Net

IHG Hotels & Resorts is thrilled to announce a signing announcement that will see its flagship Crowne Plaza brand enter Fiji, in a major win for the group.

Resorts 227
article thumbnail

The Rise of the Non-Professional Meeting Planner and What it Means for Hotel Sales Teams

Lure Agency

There is a shift in how events are planned for organizations around the country, resulting in an un-named and un-paid role, the non-professional meeting planner. Let us explain; in the past few years, more and more organizations have had to downsize their meeting planners due to budget constraints, which has put pressure on other employees, such as administrative assistants, executive assistants, and others, who have been tasked with planning company meetings.

article thumbnail

Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

article thumbnail

New dusitD2 Property Opening this week in Bangkok

Hospitality Net

Hot on the heels of opening its first hotel in Europe, in Greece, and returning to Nairobi, Kenya, in March, with the opening of Dusit Suites Athens and Dusit Princess Hotel Residences Nairobi, respectively, Dusit is now gearing up to welcome its first dusitD2 branded hotel in Bangkok - dusitD2 Samyan Bangkok - which will soft open on 12 May 2023.

Branding 206
article thumbnail

Steps to a Superior Hotel’s Online Presence

Refine

Before a guest sleeps a night in your hotel, you can be sure they’ve evaluated your online presence. Social feeds, websites, blog posts, and reviews are the digital touchpoints travelers use to get a feel for the guest experience at your property as they consider a stay. In this article, you’ll learn how to rise The post Steps to a Superior Hotel’s Online Presence appeared first on Revfine.com.

Travel 103
article thumbnail

Lodging Interactive Launches Social Media Service To Help Hotels Find Job Candidates from Locally Targeted Social Media Users

Hospitality Net

Lodging Interactive, an award-winning digital marketing, reputation management, and social media engagement agency exclusively serving the hospitality industry since 2001, has launched its HR omnichannel marketing service that aims to help hotels locate and recruit candidates for their vacant job positions.

Services 195
article thumbnail

Cambria Hotel Detroit Downtown Opens

Hotel News Resource

Located at 600 West Lafayette in Detroit's central business district, the Cambria Hotel Detroit Downtown is an adaptive reuse of The Walker-Roehrig Building.

Hotels 103
article thumbnail

How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.