6 hotel mistakes that destroy your guest experience
eHotelier
MARCH 13, 2023
How can you improve the guest experience when their expectations are constantly changing?
eHotelier
MARCH 13, 2023
How can you improve the guest experience when their expectations are constantly changing?
Hotel Business
MARCH 13, 2023
Hospitality management, acquisition and development company PCH Hotels & Resorts has expanded its services to include third-party hotel management services for additional ownership groups. “Historically, we have provided third-party hotel operations services for a select group of hoteliers, but as the market continues to rebound post-pandemic, we believe now is the time to begin offering our services to a larger pool,” said Jim Buckalew, chairman/CEO, PCH Hotels & Resorts. “Having
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Hospitality Tech
MARCH 13, 2023
Industry experts weigh in on the potential ramifications of the collapse of Silicon Valley Bank for technology startups in the restaurant and hotel space.
Hotel Designs
MARCH 13, 2023
Hotel Designs House of Rohl launches new products for ISH and LDW House of Rohl launches new products for ISH and LDW House of Rohl is preparing for its debut appearance at ISH where it will be showcasing some high-profile product launches… While Victoria + Albert Baths has presented at ISH for many years, this is the first time for the House of Rohl family, which alongside Victoria + Albert includes English brassware and sanitaryware manufacturer Perrin & Rowe, artisan fireclay sink m
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Demand Calendar
MARCH 13, 2023
Forecasts should be reasonably accurate, but they will never be entirely correct. Therefore, the revenue management system should take the first shot at forecasting. The second opinion is that the revenue manager will add the human touch based on extensive experience from the destination and the hotel. Once the forecast has been finalized, the revenue manager can then send the total revenue forecast to top management to be used for strategic decisions about resources for marketing, sales, and re
Webrezpro
MARCH 13, 2023
Online travel agencies (OTAs) like Expedia provide a reliable source of bookings, bringing more visibility to your property than you could reach alone. While many travelers prefer to book direct, others choose to use trusted OTA sites to compare prices and book travel because of the convenience and perks OTAs offer, including loyalty programs.
Hotel Sales Focus brings together the best content for hotel sales and marketing professionals from the widest variety of industry thought leaders.
Hotel Business
MARCH 13, 2023
Wyndham Hotels & Resorts has been named one of the World’s Most Ethical Companies for 2023 by Ethisphere , which honors companies demonstrating business integrity through ethics, compliance and governance practices. Wyndham is the only major hotel company to be honored for 2023, marking the third time it has been recognized on the list. “Our goal at Wyndham is to make hotel travel possible for all, and it’s important that the global community we foster for our team members,
Travelboom Marketing
MARCH 13, 2023
Metasearch is a fundamental tool in creating a strategy to dominate the search results page and traveler’s booking journey. In fact, Metasearch is mandatory for any hotel that is looking to maximize direct bookings. Pete DiMaio presented at the Ocean City Hotel-Motel-Restaurant association 2023 Expo, where he details what hotel metasearch is, how a hotel of any size can participate, and the performance that can be expected.
Hotel Business
MARCH 13, 2023
Locale has branched out into California with the opening of Locale Menlo Park within Presidio Bay’s Springline, a mixed-use development in the Bay Area. The tech-forward hospitality company will manage 15 one-bedroom and two-bedroom residences at Springline, a community of hotel-like homes for rent. In partnering with Locale, Presidio Bay, a commercial real estate investment and development firm, is bringing flexible accommodations to the Silicon Valley area. “Springline has already
Hospitality Tech
MARCH 13, 2023
New email marketing tool provides key data insights and revenue potential for SevenRooms clients.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
4Hoteliers
MARCH 13, 2023
The post Plastic-Free Tel Aviv At The Vera appeared first on A Hotel Life.
gcommerce
MARCH 13, 2023
In 2022 GCommerce produced a company survey to gather team member insights on its current Cultural Pillars. While the primary goal was to evaluate which pillars needed to be updated in a post-pandemic world, GCommerce also found that many team members requested more education and discussion around Diversity, Equity & Inclusion. Survey respondents were proud of the company's efforts toward a more equitable workplace, but they wanted those efforts to be more formal and institutional.
Hospitality Tech
MARCH 13, 2023
Caesars Rewards members will be able to redeem Rewards Credits through Bakkt Crypto Rewards.
Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Hotel Designs
MARCH 13, 2023
Hotel Designs Inside the first Mövenpick in Hungary Inside the first Mövenpick in Hungary Inspired by Jules Verne’s novel ‘ Around the world in 80 days ‘, the Mövenpick BalaLand Resort on Lake Balaton is the first Accor property to open in Hungary… Mövenpick BalaLand Resort is located on the coast of one of the largest and most beautiful lakes in Central Europe.
Hospitality Tech
MARCH 13, 2023
CLUB 3 will be a physical private club with exclusive perks and experiential programming for Web3 Community.
eHotelier
MARCH 13, 2023
Radisson Hotel Group is proud to announce the opening of its eighth hotel in Riyadh, Radisson Blu Hotel, Riyadh Convention & Exhibition Center. This new addition forms an integral part of the Riyadh International Conference and Exhibition Center.
Hospitality Tech
MARCH 13, 2023
H World Group moved to a unified global distribution platform, integrating inventory management, connection of direct marketing channels, price control and membership matters across the Group's domestic and overseas operations.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
eHotelier
MARCH 13, 2023
Accor, the region’s largest international hotel operator, has continued its rapid expansion in the Philippines with the signing of South Palms Resort Panglao Bohol - MGallery, a locally-inspired five-star resort on the idyllic island of Panglao that will introduce this emerging destination’s unique heritage and community values to visitors from all around the world.
Hospitality Tech
MARCH 13, 2023
The experience-driven hospitality management company implements MY chain code within global distribution systems amidst company expansion.
eHotelier
MARCH 13, 2023
South Coast Winery Resort & Spa has named seasoned culinary professional Albert Park as its new executive chef at this multi-award-winning winery and luxurious wine country resort. Prior to this appointment, Park served as executive sous chef at The Pacific Club in Newport Beach, Calif., overseeing Talbot Grill. In his new position, Park’s responsibilities include overseeing culinary.
Hospitality Tech
MARCH 13, 2023
For the 10th year in a row, PCMag Readers named Ooma Office as the Best Business VoIP Phone Service.
Speaker: Brendan Sweeney, VP of Sales at Allego
Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.
eHotelier
MARCH 13, 2023
Lotte Hotel Seattle, a premiere hotel prominently situated in the business district of the Emerald City is pleased to announce the appointment of Steven Kalczynski as Managing Director. As the newest appointment to the growing executive leadership team, Kalczynski will drive forward the luxury hotel’s mission of delivering exceptional guest experiences while maintaining a dynamic and convivial environment for all employees.
Boutique Hotel News
MARCH 13, 2023
US/Italy: Sustainable hotel brand Beyond Green, part of Preferred Hotel Group , has welcomed five member properties located across the United States and Italy. The new hotels bring the total portfolio at Beyond Green to 31 properties in 18 countries. Recently added members include: • Edgewood Tahoe Resort (Nevada, US) – a LEED Silver certified resort with 154 rooms, a spa, golf course, and three dining venues.
eHotelier
MARCH 13, 2023
The World Travel & Tourism Council (WTTC) and the Saudi-based Sustainable Tourism Global Center have unveiled groundbreaking new data detailing the climate footprint of the Travel & Tourism sector in Germany.
Boutique Hotel News
MARCH 13, 2023
UK: Management consulting company Begbies Traynor have been appointed liquidators of the Highlander Hotel Ltd which traded as the Lomond Hills Hotel in Fife. The eighteenth century coaching inn dates back to 1733. It is located at the foot of the Lomond Hills in Freuchie, a village in Fife. As a result of the cost of living crisis and a downturn in trade, the drop in occupancy combined with the challenges of the Covid-19 lockdowns has led to cashflow issues at the property.
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
eHotelier
MARCH 13, 2023
UNWTO has released a new report highlighting the progress that global tourism has made in measuring greenhouse gas emissions as well as the challenges the sector still faces.
Hotel Business
MARCH 13, 2023
The Sustainable Hospitality Alliance (SHA) , which brings together the industry to create a prosperous and responsible global hospitality sector that gives back to the destination more than it takes out, has released the Pathway to Net Positive Hospitality v2.0. First launched in March 2022 , this updated version provides a more holistic and practical four-stage roadmap to accelerate hospitality towards a sustainable and contributory future, the alliance reports.
eHotelier
MARCH 13, 2023
Leading hotel management system RoomRaccoon has partnered with Adyen, the global financial technology platform of choice for leading businesses, to enhance its digital product’s payment capabilities, making payments for hoteliers easier, more affordable and more secure.
Hotel Business
MARCH 13, 2023
Hundreds of Asian American Hotel Owners Association (AAHOA) members and leaders from across the U.S. were in Washington, DC, for the organization’s Spring National Advocacy Conference (SNAC) earlier this week to discuss critical issues impacting America’s hotel owners. The conference provided the opportunity for hoteliers to meet with and cultivate relationships with more than 200 elected officials.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
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