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Once you have unified guest profiles, you can then make very smart observations about your customers in terms of who spends more while on premises versus only treating your hotel as a ‘heads in beds’ property.
According to the fourth-quarter U.S. Construction Pipeline Trend Report from Lodging Econometrics (LE), the market with the largest hotel construction pipeline by projects is Dallas with a record high count of 176 projects, accounting for 20,790 rooms. Following Dallas is Atlanta with 145 projects/18,100 rooms, Los Angeles with 122 projects/19,419 rooms, Phoenix with 116 projects/16,229 rooms and Nashville with 106 projects/14,198 rooms.
The hospitality industry is increasingly leveraging AI technologies to streamline its customer service operations and enhance its guest experience. Ever since ChatGPT launched in November 2022, ChatGPT has been trending online, and let us help you be on top of it. So what exactly is ChatGPT? ChatGPT by OpenAI uses a combination of AI-based natural language processing (NLP) and machine learning (ML) to provide users with an intuitive and personalized experience while they interact with the chatbo
The hospitality industry struck an optimistic tone as it gathered at the JW Marriott/Ritz-Carlton Los Angeles L.A. Live for the 2023 edition of the Americas Lodging Investment Summit (ALIS). During the “Boardroom Outlook: Strategy – Capitalizing on shifting travel trends,” moderator Francis J. Nardozza , chairman/CEO, REH Capital Partners LLC, was joined by panelists Danielle Bozarth , senior partner, McKinsey & Company; Sloan Dean , CEO, Remington Hotels; Elie W.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Every year, thousands of restaurants and hotels gear up for weeks of stuffy, time-consuming, and stressful annual employee performance reviews. Countless studies have proven yearly reviews are ineffective in motivating employees or encouraging productivity. So, why should restaurants and hotels stick with this outdated practice? Simple – they shouldn’t!
Hyatt Hotels Corporation announced today that a Hyatt affiliate has entered in a management agreement with a Mori Building affiliate for Hotel Toranomon Hills, which will be located at the heart of Tokyo’s emerging business center as part of the new Toranomon Hills Station Tower. Slated to open in late 2023, the 205-luxury hotel will debut The Unbound Collection by Hyatt brand in Tokyo and will mark the second hotel within The Unbound Collection by Hyatt brand in Japan, further demonstrating Hy
By Stefani C. O’Connor If the adage “whatever doesn’t kill you makes you stronger” rings true, lodging industry denizens likely feel pretty Herculean as 2023 kicks off. Having weathered the past several years of unexpected/unprecedented intense disruption, stalwart owners/operators/developers/brands are up for any positive news and, according to industry experts, there is some to welcome.
By Stefani C. O’Connor If the adage “whatever doesn’t kill you makes you stronger” rings true, lodging industry denizens likely feel pretty Herculean as 2023 kicks off. Having weathered the past several years of unexpected/unprecedented intense disruption, stalwart owners/operators/developers/brands are up for any positive news and, according to industry experts, there is some to welcome.
While many property management systems auto-generate simple transactional emails, proper email marketing software for hotels does so much more than the basics. A full-featured hotel guest messaging solution makes it easy to communicate with future, current, and past guests. In 2023, hotels need to use email marketing to stay competitive and relevant.
BWH Hotel Group is expanding its upscale, boutique brand, Aiden, as it is set to grow by more than 200% in the years ahead with the portfolio doubling in 2023 alone. Highlights of the brand growth include the upcoming launch of Aiden in India and the launch of Aiden in Scandinavia, where 30 new hotels have been added to the portfolio, each offering hologram concierge service.
Does Creativity Even Matter in B2B Hospitality Marketing? Creativity separates top-performing brands from average brands in the hospitality industry. B2B hospitality marketing strategies that leverage creative approaches have been proven to increase customer engagement and boost sales. On the InnSync Show , Cory Falter recently chatted with creative director Michael Duffy about the importance of creativity in digital marketing and how it can help hospitality brands stand out in a highly competit
The U.S. hotel industry reported average daily rate (ADR) and revenue per available room (RevPAR) that were the highest for any year on record, according to 2022 data from STR.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Horwath HTL , the independent advisory brand focu s ed solely on hospitality, tourism and leisure development, has revealed that Dorothy Dowling and Melissa Maher have joined the group as managing directors to support hospitality industry clients with go-to-market strategies to help grow scale, revenue and profitability with services ranging from repositioning to commercial business planning and activation.
According to the fourth quarter United States Construction Pipeline Trend Report from Lodging Econometrics (LE), the U.S. market with the largest hotel construction pipeline by projects is Dallas with a record high count of 176 projects, accounting for 20,790 rooms. Following Dallas is Atlanta with 145 projects/18,100 rooms, Los Angeles with 122 projects/19,419 rooms, Phoenix with 116 projects/16,229 rooms, and Nashville with 106 projects/14,198 rooms.
Nomadix Inc. has expanded its Nomadix Networks portfolio with two new wireless access points (APs) and a significant firmware update. The APs include a wall plate model (AP 6WB) to address the one-AP-per-room requirement and a wall/ceiling model (AP 6SA) for medium, indoor coverage needs in areas such as corridors, staircases and individual rooms. According to 2023 predictions from wireless infrastructure analysts Maravedis, WiFi 6 will continue its fast market penetration due to its ability to
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Complementary services can enhance guests’ experience, build loyalty and drive revenue for hotels. These services, if chosen and implemented strategically, can help hotels generate repeat business and positive word-of-mouth marketing. But not every hotelier knows the nitty-gritty of complementary hotel services. But no worries, I got your back! In this article, we will analyze how hotels can use complementary services to their advantage and how to make the most of these services to drive revenue
Highgate, a leading real estate and hospitality management company, announced today that Matthew Grauso has been appointed as General Manager of the new Renaissance Honolulu Hotel & Spa at Sky Ala Moana. In his new role, Grauso will be responsible for overseeing the management and operations of the highly anticipated Marriott property, scheduled to open in late 2023 on Oahu.
Emmanuel Sauvage, Managing Director and Co-Founder of the Leading French hospitality group, Evok Collection, appoints Alessandro Caristo as General Manager of Nolinski Venezia, which is due to open in Summer 2023. The launch of Nolinski Venice marks the group’s primary debut outside of France.
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