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What initially inspired you to get into the hospitality business? This is simply the best industry in the world. Where else can you start in an entry-level role and rise up to run a hotel, own a hotel, or become the CEO of a global company? My own story reflects that: having started in this industry running marketing and communications to eventually leading the AHLA Foundation and now helming AHLA.
Skift Take: Modern sustainability in travel is no longer just about environmental initiatives. Hotel brands must also consider their impact on local communities and commitments to cultural heritage. With those pillars in mind, Boutique Group is paving the way for a new responsible luxury model in Saudi Arabia.
Minor Hotels is expanding the Oaks Hotels, Resorts and Suites portfolio with the addition of three Victorian properties this month. Oaks Vue Suites Geelong and Oaks R Suites Geelong opened under the brand on March 3, with Oaks Melbourne Flemington Suites joining the hotel group earlier this month. Oaks Melbourne Flemington Suites As we continue to expand our footprint in Australasia, the portfolio additions of Oaks Vue Suites Geelong, Oaks R Suites Geelong and Oaks Melbourne Flemington Suites ma
WASHINGTONThe American Hotel & Lodging Association (AHLA) announced the appointment of Kevin Carey to serve as the AHLA Foundations president and CEO, effective immediately. Carey, who will continue to serve as chief operating officer (COO) of AHLA, succeeds Anna Blue, who announced her departure in February. “Now more than ever, the Foundations programs and initiatives will play a vital role in advancing the hospitality industry and amplifying opportunities for its people.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
What initially inspired you to get into the hospitality industry? My journey into the hospitality industry began with a gentle nudge from a college friend who saw something in me that I hadnt yet recognized. Despite my lack of experience in lodging, she believed in my potential and encouraged me to apply for a sales position at a small hotel in Cleveland, Ohio.
DALLAS, TexasDerbySoft announced its acquisition of artificial intelligence products from Arise, an AI automation platform for travel agenthotel communication and commission reconciliation. This transaction underscores DerbySofts commitment to enhancing aspects of the supplierdistributor relationship within business travel. Arise delivers AI-driven automation to tackle challenges in travel management, optimize TMC-hotel communication, automate booking reconciliation, and recover unpaid commissio
SH Hotels and Resorts, the parent company of 1 Hotels, Baccarat Hotels, and Treehouse Hotels, has officially rebranded to Starwood Hotels, marking a revival of the iconic global brand. Created by influential hospitality leader Barry Sternlicht nearly 30 years ago, the Starwood brand became the largest hotel company in the world measured by EBITDA under Sternlichts leadership as Chairman and CEO and established high-performing global brands.
SH Hotels and Resorts, the parent company of 1 Hotels, Baccarat Hotels, and Treehouse Hotels, has officially rebranded to Starwood Hotels, marking a revival of the iconic global brand. Created by influential hospitality leader Barry Sternlicht nearly 30 years ago, the Starwood brand became the largest hotel company in the world measured by EBITDA under Sternlichts leadership as Chairman and CEO and established high-performing global brands.
Boost hotel profitability in 2025 by tapping into ancillary revenue streams. From F&B and wellness to unique experiences and retail, discover four key strategies to maximise earnings beyond room sales. For hotel operators seeking to boost profitability, ancillary revenue is a key focus in 2025. Income creatively generated from unique products and services can provide a significant supplement to traditional room sales – without the big price tag of infrastructure investment.
Skift Take: A record-setting year for U.S. parks may have been something to celebrate in the past, but with staffing shortages and other issues on the horizon, it's unclear whether parks will be able to cope going forward.
Travel and Leisure Co. is set to expand Club Wyndham South Pacifics portfolio to 66 properties with the purchase of vacation ownership interests in 11 properties across Australia and New Zealand. Port Pacific Resort (Port Macquarie, NSW) The strategic acquisition expands the range of holiday options for close to 60,000 Club Wyndham South Pacific members, adding new destinations such as Magnetic Island, Tomakin and the Mornington Peninsula in Australia, as well as Queenstown, and Paihia in the Ba
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Skift Take: With Indias box office expected to hit $2.8 billion by 2028, Bollywood is a blockbuster travel agent in disguise. It turns reel magic into real tourism making destinations into superstars.
NORWALK, ConnecticutHEI Hotels & Resorts added Tapatio Springs Hill Country Resort in Boerne, Texas, to its portfolio of luxury, upper-upscale, and upscale independent and branded hotels and resorts throughout the United States, a portfolio which now numbers more than 100 properties. Owned by L&R Hotels, Tapatio Springs Hill Country Resort was established in 1981 and represented the first golf resort and conference destination in Texas.
LONDON, United KingdomIHG Hotels & Resorts introduced its midscale conversion brand, Garner hotels, to the United Kingdom. Garner Hotel Preston Samlesbury marks a milestone for IHGs midscale conversion brand, which has seen growth since its global launch in 2023. The hotel, operated by KRO Hospitality and located in Northern England, joins a portfolio of Garner hotels in Europe.
Over the past few years, hoteliers have faced an increasingly complex regulatory environment. In November, the industry won a significant victory when a federal court struck down a Department of Labor (DOL) rule that threatened to dramatically increase overtime costs for small businesses. The ruling, which followed a lawsuit filed by the American Hotel & Lodging Association (AHLA) and other business groups, is a major relief for small businesses across the country, particularly as operating
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Skift Take: On todays episode we discuss Spains climate change worries, airlines use of AI, and Ryanairs new paperless system -Rashaad Jorden Read the Complete Story On Skift
Skift Take: Investors at a panel at ITB Berlin were pushing travel as a stable industry. But don't expect an end to the volatility, especially when the next recession comes.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
Skift Take: Deer Valley is offering a masterclass on how to justify a premium price point, and making sure that expansion narratives map to emotional needs and guest benefits. It is a great example of luxury brand strategy, executed well.
MINNEAPOLIS, MinnesotaIDeaS, a SAS company, announced the launch of its API data integration developer portal. This platform is set to enable efficient data integrations and foster collaboration among technology providers across the ecosystem. With the introduction of this developer portal, IDeaS has redefined the process of connecting external technology providers to its revenue management system (RMS).
SEATTLE, WashingtonJLLCapital Markets announced it has secured a $15.9 million financing for Woodland Flats, a 120-unit hotel-to-multifamily conversion project in Gresham, Oregon. JLL worked on behalf of the borrower, PH Development LLC, in arranging the two-year, bridge loan through AGP Capital. Woodland Flats is 25 minutes east of downtown Portland.
From in-room to conferencing, breakfast to bar, Nespresso Professional is your partner when it comes to premium coffee for your entire hotel. Nespresso Professional Unforgettable Hospitality Coffee has the power to elevate or detract from your guest experience from start to finish, across a range of different moments. Whilst a seemingly small aspect of the overall experience, it has the ability to impact the overall feeling and perception of your hotel.
The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.
Skift Take: Just days after introducing the 787 Dreamliner on its Bangkok route, IndiGo is ramping up its widebody ambitions further with its first European services.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Skift Take: Marriotts expansion in South Asia and introduction of new brands underscore Indias booming hospitality market. It remains to be seen how it will balance premium growth with rising demand in Tier-2 and 3 cities.
Skift Take: As one of Europes most punctual airlines, Ryanair isnt a fan of delays. However, it is giving itself and its passengers some extra time in a push to become "100% paperless.
Skift Take: Industry officials testified to Congress about the air traffic controller shortage and technology shortfalls. Elon Musk and DOGE, however, became contentious flash points.
Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.
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