Sat.Jun 24, 2023 - Fri.Jun 30, 2023

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New Hotel Tech: Room Service Robots and Holograms

Skift Blog

Skift Take: Maybe hotels should focus first on the basics, like getting on the cloud and ditching cable TV. But having fun products like robots is, at the very least, good for marketing.

Services 260
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Booking.com Launches New AI Trip Planner to Enhance Travel Planning Experience

Hospitality Net

Booking.com, one of the world’s leading digital travel platforms, has announced its new AI Trip Planner, which will launch in beta to a selection of US travelers in the company’s app on June 28. Built upon the foundation of Booking.com’s existing machine learning models that recommend destination and accommodation options to millions of travelers on the platform every day, the AI Trip Planner is also partially powered by large language model (LLM) technology from OpenAI’s ChatGPT API to create a

Travel 295
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C-Level Execs Weigh In On Impact Of ‘Bleisure’ Trend, Technology During Hospitality Show Panel

Lodging

The bleisure travel trend, the new normal and updated technology were major points of emphasis during the opening panel discussion at the inaugural Hospitality Show in Las Vegas as executives discussed how today’s customers are changing and expectations have shifted. John Murray, president/CEO, Sonesta International Hotels; Leslie Hale, president/CEO, RLJ Lodging Trust; and Jay Caiafa, COO, IHG, discussed the aforementioned topics and more during a panel entitled “The Demand Generation: Asking F

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Marriott invests in next gen talent with student apprenticeship program

Hotel Management

Marriott International is investing in hospitality education and developing its teams of the future with the launch of an apprenticeship-style program through the International College of Management Sydney (ICMS). The four-year hotel degree program will give hospitality students from ICMS the opportunity to work at numerous Marriott properties, and each year a High School graduate will be offered a spot on the program.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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U.S., China Address Drag in Flights Between the Two Countries

Skift Blog

Skift Take: The 24 weekly commercial flights between the U.S. and China, compared to an estimated 350 flights before the pandemic, speak volumes about the relations between the two countries.

Tourism 302
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Life House Launches a New Referral Program to Give Back to the Hotel Industry

Hospitality Net

-Life House, an innovative management company for independent hotels, is proud to announce the launch of its Referral Program. The hotel industry is in a period of low transaction and development activity and the program is designed to support those folks who are particularly impacted, including brokers, developers, architects, designers, and hotel owners.

More Trending

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The Star sells Sheraton Grand Mirage Resort to family consortium for $192 million

Hotel Management

Luxury Gold Coast hotel Sheraton Grand Mirage Resort has been sold for AU$192 million in a joint purchase by the Karedis and Laundy families. The hotel was sold by Australian Wattle Development Pty Ltd – which is 50% owned by The Star Entertainment Group with Chow Tai Fook Enterprises and Far East Consortium as consortium partners – for AU$52 million more than the AU$140 million the business paid for the property back in January 2017.

Resorts 264
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5 Ways AI Will Boost Travel: “More With Less,” Says Microsoft Exec

Skift Blog

Skift Take: There are so many ways travel could benefit from generative AI, but there's a lot of data cleanup and investment that needs to happen first.

Travel 304
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Meliá and Rafael Nadal celebrate opening of first ZEL branded resort in Mallorca

Hospitality Net

ZEL, the new hotel brand between Meliá Hotels International and tennis player Rafael Nadal, has announced the grand opening of its first location ZEL Mallorca. The hotel celebrated with a fiesta attended by a host of famous faces to kick off the collaboration between Rafael Nadal and Meliá Hotels International. Both Nadal and Gabriel Escarrer, Chairman and CEO of Meliá Hotels International, were in attendance to welcome more than three hundred guests and enjoyed a memorable Mediterranean evening

Branding 264
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HHM Hotels Forms Echelon Luxury & Lifestyle Division

Lodging

PHILADELPHIA – Real estate and hospitality management company HHM Hotels announced Echelon Luxury & Lifestyle, a new business division formed to support independent owners and investors in driving maximum revenue, value, and optimal profitability for independent and independent-inspired brands. Echelon aims to leverage consumer insights and preferences to deliver best-in-class service while creating guest loyalty, in turn, allowing for the highest-possible margins for owners.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Video: Singapore Airlines wins World’s Best Airline for fifth time

Hotel Management

Singapore Airlines has been named World’s Best Airline in the 2023 Skytrax World Airline Awards, the fifth time it has won this prestigious accolade. Singapore Airlines took the top spot in four categories at this year’s Skytrax awards, including Best First Class Airline, Best First Class Comfort Amenities, and Best Airline in Asia. Singapore Airlines’ low-cost subsidiary Scoot was named Best Long Haul Low-cost Airline and ranked second in the World’s Best Low-cost Airlines category.

Travel 261
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Philippines’ New Tourism Campaign Embraces Love for the Country

Skift Blog

Skift Take: In the face of escalating tourism competition across Southeast Asia, Philippines is diving headfirst into the notion that love is what makes the world go around. The archipelago is wholeheartedly capitalizing on this powerful sentiment to propel its tourism sector to new heights.

Tourism 271
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The latest strategies to boost your hotel’s revenue with Paid Search

Hospitality Net

In today’s digital landscape, paid search advertising has become a crucial strategy for hotel marketers looking to maximize their online visibility and drive direct bookings. However, with the ever-increasing competition and complex algorithms, it’s essential to have a comprehensive understanding of paid search to stand out from your competitors.

Revenue 261
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AHLA Names GMs of the Year, TechOvation, and Tech Acceleration Award Winners

Lodging

LAS VEGAS—The American Hotel & Lodging Association announced its 2023 General Managers of the Year, TechOvation, and Technology Acceleration Award winners during presentations at The Hospitality Show at The Venetian Resort Las Vegas. AHLA’s 2023 General Managers of the Year are: General managers received their awards during the General Managers Summit at The Hospitality Show.

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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Accor embarks on ‘chapter of rapid, profitable growth’, post transformation

Hotel Management

Global hospitality group Accor is anticipating 2023 RevPAR growth of 15-20% on last year and has unveiled an EBITDA target of between €920 million and €960 million. Speaking at a Capital Markets Day, held at the Group’s head office on Tuesday, Accor Chairman and Chief Executive Officer, Sébastien Bazin, said the business is taking advantage of the strengths of the two new divisions created in January 2023.

Branding 257
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Amazon Web Services Execs on AI ‘Hyper-Personalization’ in Travel

Skift Blog

Skift Take: Advanced AI is expected to allow travel companies to provide a higher level of personalization than ever, and there's big value in that.

Services 290
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More Than Two-Thirds Of Asia Pacific’s Gen Z And Millennials Intend To Holiday Closer To Home

Hospitality Net

A regional survey by global luxury hospitality leader Marriott International has coined a term to describe a new generation of travelers set to disrupt the industry over the next few years. ‘Native Explorers’ recognizes a tribe of affluent millennial and Gen Z travelers in Asia Pacific who are bucking the trend by traveling in reverse order to generations before them.

Travel 261
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Three Immutable Truths About How Your Salespeople Should Respond to Rate Reduction Requests

Anthony Cole Training

How should you coach your salespeople on how to respond to rate reduction requests from clients? Share this article or the information you've learned from it with them. These three immutable truths will help guide them to the best response.

Sales 222
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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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‘Tables have turned’: boutique hotels outperform big box internationals, CBRE reports

Hotel Management

Australia’s boutique hotel market is booming amid increased demand for unique and personalised stays. According to a new report by CBRE Viewpoint, “the tables have turned” on the boutique sector which had previously stuggled to match the high performance of the traditional ‘big box’ offering. CBRE’s market analysis found that boutique properties have outperformed ‘big box’ international hotels on occupancy levels, Average Daily Rate (ADR) and Revenue Per Available Room (RevPar)

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Airbnb CEO Brian Chesky Returns to Skift Global Forum 2023

Skift Blog

Skift Take: Airbnb CEO Brian Chesky is heading back to Skift Global Forum for the third consecutive year - and we can’t wait to hear all the big product changes coming for the company’s AI-driven future.

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Navigating the Maze: The Challenges Hoteliers Encounter in Acquiring Cutting-Edge Technology

Hospitality Net

In Frederik Backman’s New York Times best-selling book, “A Man Called Ove”, the first chapter is aptly titled, “A man called Ove buys a computer that is not a computer.” In those first few pages, readers are introduced to fifty-nine-year-old Ove, a decidedly grumpy and impatient man who ventures into a tech store on a mission to buy a computer. He mistakenly asks the young sales associate for an ‘O-Pad’.

Sales 246
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The Ultimate Guide to Using Google for Hotel Bookings

Are Morch

Introduction Travelers today may use a wide range of online resources to help them with their hotel booking process thanks to the development of the internet. Google stands out as a trustworthy and practical platform that streamlines the procedure from beginning to end among these providers. You can easily find, compare, and book hotels that […] The post The Ultimate Guide to Using Google for Hotel Bookings appeared first on Are Morch, Digital Transformation Coach.

Hotels 162
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Entries open for the 2023 HM Awards presented by Sealy Posturepedic

Hotel Management

The search is on to uncover the best people and properties in the business of accommodation in the 2023 HM Awards. Nominations for the 2023 HM Awards for Hotel and Accommodation Excellence, presented by Sealy Posturepedic, open on Saturday July 1, 2023. Submit a nomination for the 2023 HM Awards here. Over the next two months, before nominations close on August 30, you will have the opportunity to put forward your best properties, teams and individuals across the Australia, New Zealand and South

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Morgan Stanley Flags Headwinds for Hotel Companies

Skift Blog

Skift Take: Analysts for investment bank Morgan Stanley modestly sliced their price targets on several lodging companies largely out of concern about demand trends. Plus, more highlights from this week's news in hotel deals and development worldwide.

Hotels 259
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The Ritz-carlton Debuts In Fukuoka, Japan

Hospitality Net

The Ritz-Carlton, part of Marriott Bonvoy’s portfolio of 31 exceptional hotel brands, announces the opening of The Ritz-Carlton, Fukuoka on the island of Kyushu in Southern Japan. Rising above Fukuoka, the luxury hotel is situated within the 111-meter main tower of Fukuoka Daimyo Garden City, the tallest urban lifestyle complex in the city’s core commercial district.

Services 246
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Curator Hotel & Resort Collection Surpasses 100 Members

Lodging

BETHESDA, Maryland—Curator Hotel & Resort Collection announced that it has surpassed 100 member hotels and resorts. The milestone comes two years after the company’s launch. “We are thrilled to have reached this major milestone,” said Jennifer Barnwell, president of Curator Hotel & Resort Collection. “It is a testament to the wide array of benefits and services Curator provides to our independent hotel and resort members.

Resorts 147
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Preventing Employee Burnout in Restaurants & Hospitality: An Integrated Approach

Speaker: Lissa Bowen - Chief People + Culture Officer, Full Course Executive Director, Full Course Foundation

Employee burnout is a pervasive issue in the fast-paced and demanding restaurant industry, resulting in decreased productivity, high turnover rates, and compromised mental well-being. Effectively addressing this challenge requires a comprehensive approach that combines conventional management techniques, insights from neuroscience, and stress management strategies.

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CALLING ALL TINY TRAVELLERSVANITY GROUP INTRODUCES LITTLE LUXURIES: HOTEL AMENITIES FOR KIDS

Hotel Management

It’s time to hold your tiny traveller closer, VANITY GROUP has introduced its Little Luxuries: Hotel Amenities for Kids Collections. Specially designed for little guests with big expectations all around the world, VANITY GROUP continues to solidify itself as a world leader in luxury guest cosmetics. The VANITY GROUP beauty parade extends joy to the entire family with two exclusive collections to select from by Australian owned personal care brand, APPELLES and Italian made skincare by Cocci Nell

Hotels 246
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They’re Top Players in Boutique Hotels. They See Power in Brands – and Hostels.

Skift Blog

Skift Take: Investor Stephen Chan has co-created numerous stand-alone boutique hotels, including a high-end hostel. But crafting a new playbook for each property is time-consuming. Can his team master the art of master-branding?

Branding 260
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Industry Professionals Celebrate 2023 HITEC Return to Toronto

Hospitality Net

The Hospitality Industry Technology Exposition and Conference (HITEC®) celebrated its return to Toronto hosting over 4,500 attendees at the Metro Toronto Convention Center from June 26-29. Produced by Hospitality Financial and Technology Professionals (HFTP®) for more than 50 years, the event showcases the industry’s latest technology innovations from over 325 exhibitors and provides a top-notch education program with dozens of specialty topic and general sessions.

Events 246
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This Week’s Comings and Goings

Lodging

Stonebridge added Jim Sega as senior vice president of operations. Sega will be lead and develop Stonebridge’s hotel management, sales, marketing, and revenue management teams and grow the company’s management platform through new management agreements, mergers and acquisitions, and hotel acquisitions. He most recently served as chief operating officer for Up & Away Adventure.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.