Anthony Cole Training
DECEMBER 1, 2022
Are you following the Ten Commandments of Sales Success? Find out by watching our new series with Chief Growth Officer Mark Trinkle. Today, Mark will discuss Commandment #8: Thou Shalt Always Remember to Add Value.
Social Hospitality
NOVEMBER 30, 2022
Storytelling is the oldest form of human communication. In eras past, it’s how we passed down information from one generation to the next. Of course, today, we have so many forms of communication that storytelling is no longer the only way to get important messages across. However, storytelling is still here, even though we don’t require this method of communication to impart critical information anymore.
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Are Morch
DECEMBER 2, 2022
In today’s world, sustainable practices make hotels stand out! According to research, the hospitality sector must cut its carbon emissions per room by more than 90% by 2050. This is required to guarantee that the growth predictions do not result in a comparable rise in carbon emissions. Today’s travelers, restaurant-goers, hotel guests, and shoppers are […].
STEINHART & ASSOCIATES
DECEMBER 1, 2022
Hotel salespeople can be distracted by allowing others to steal their time Salespeople in the hospitality industry are high-energy. We’re all highly motivated, deeply involved with our customers, constantly responding to inquiries, and real go-getters. Moving a million miles per hour, handling so many finite details, uber enthusiastic – are we taking on too much?
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
eHotelier
NOVEMBER 29, 2022
Each level of a hotel’s ownership and management has different needs from an RMS, it is important to understand their revenue management ‘wants’ and hear from them in their own words.
Hotel Business
NOVEMBER 28, 2022
Stewart W. Heath IV has been promoted to VP, real estate at OTO Development , part of the Johnson Group. In his new role, he is tasked with overseeing the hotelier’s team of real estate development professionals who specialize in market and site identification, feasibility, contract negotiations and entitlement management for new hospitality development and acquisition opportunities.
Hotel Sales Focus brings together the best content for hotel sales and marketing professionals from the widest variety of industry thought leaders.
STEINHART & ASSOCIATES
DECEMBER 1, 2022
Interruptions plague hospitality salespeople because of who and what they are. When it comes to the sales personnel at a hotel, as a general rule salespeople have the following wonderful qualities: They are smart. They are well-groomed. They are well-educated. They are attractive. They have excellent anticipatory skills. They are terrific fun. Unfortunately these qualities can lead directly to interruptions.
eHotelier
NOVEMBER 27, 2022
There is an old saying that goes: feed man’s senses, and you will make them the happiest man alive. To make a good impression on your guests, focusing on satisfying their senses is an essential step to making your hotel unforgettable.
Hotel Business
DECEMBER 1, 2022
By Alex Kirkwood. The pandemic challenged CEOs in all industries to get creative. As one of 16 recent Vistage Impact Award Recipients honored for pivoting and succeeding during COVID, I had the opportunity to join my fellow award winners to participate in a policy briefing session with the U.S. Chamber of Commerce. The meeting was designed to share the challenges affecting small and medium-sized businesses post-pandemic with Washington DC lawmakers.
Boutique Hotel News
DECEMBER 2, 2022
US: ResortPass, which offers day access to luxury hotels and resorts, has raised $26 million in Series B funding and appointed Michael Wolf as CEO. The Series B funding was co-led by Declaration Partners and 14W, with existing lead investor CRV participating, along with new partners William Morris Endeavor, Gwyneth Paltrow, Jessica Alba and Brian Kelly (also known as The Points Guy).
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
STAAH
NOVEMBER 29, 2022
With the industry still recovering from the pandemic and inflation impacting both revenues and operational costs, what should budget 2023 consider? The unprecedented volatility has made the task of budgeting for 2023 daunting. Demand is fluctuating, supply costs are rising, and historical trends are not as reliable. Yet, budgeting is an opportunity to engage different teams across your business, realign goals and work together towards shared financial goals.
eHotelier
DECEMBER 1, 2022
Many hoteliers don’t fully understand the importance of pre-authorizations in their overall revenue management strategy, here's what you need to know.
Hotel Business
DECEMBER 1, 2022
All-Inclusive by Marriott Bonvoy has signed three all-inclusive luxury resorts in Mexico with international developer, AB Living Group. The three properties are: Almare, a Luxury Collection All-Inclusive Resort, Isla Mujeres, opening in 2024. JW Marriott All-Inclusive Costa Mujeres, opening in 2026. W All-Inclusive Costa Mujeres, opening in 2026. “Working with the most prominent brand in hospitality is exactly the vision for AB Living,” said Alejandro Bataller, VP, AB Living.
SiteMinder
DECEMBER 1, 2022
Most hotels do not need a TV-show inspired ‘hotel inspector’ on their doorstep to transform their operations, but hotel leaders everywhere require help sometimes, even industry veterans. When it comes to running your own hotel business, it can be a daunting task to decide whose advice to trust. With a few hotel consulting firms competing for attention and, indeed, business, there are a few factors hotel owners and operators should consider in their selection process.
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Boutique Hotel News
NOVEMBER 30, 2022
UAE: Kerzner International has announced the first SIRO hotel will launch in Dubai’s One Za’abeel development in Q4 2023. SIRO is an immersive lifestyle and fitness brand offering tailored programs and treatments developed by specialists in fitness, mental health, nutrition and sleep. British-Somali professional boxer Ramla Ali joins A.C. Milan and British Olympic swimmer Adam Peaty, who will each play a role in the development of SIRO.
eHotelier
NOVEMBER 28, 2022
Why is asking for customer feedback so important and how can it be done to enhance the customer journey? The findings of a recent research project answer these questions that are vital to the success of any business, especially one based on hedonic experiences like the hospitality sector.
Hotel Business
NOVEMBER 29, 2022
Red Roof has opened the Red Roof Inn Reading in Reading, PA. The 80-room property offers WiFi, two on-site restaurants including Legends and Legends Live, a seasonal outdoor pool, an on-site ATM and coin laundry. All rooms include a hair dryer, microwave and refrigerator. The hotel is located off of PA-12 and US-222 BUS giving guests access to several nearby attractions.
SiteMinder
NOVEMBER 27, 2022
First impressions really matter—making room cleaning one of the most important aspects of a hotel’s daily operations. The moments after a guest opens the door to their room are crucial: any mistakes here are bound to make it into their review, or worse still, lead someone who otherwise would not have reviewed, to leaving a negative review. So how can you avoid costly slip-ups and instead become known for outstanding cleanliness?
Advertiser: ALHI
Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!
Boutique Hotel News
NOVEMBER 29, 2022
UK: The Draycott Hotel in Chelsea, London, has been acquired by Cadogan to be operated by Iconic Luxury Hotels. Formerly owned by Draycott Holdings Ltd and managed by Mantis Collection, the property currently has 35 bedrooms and suites. The existing owners and management team will continue to operate the hotel until 5 January 2023, the its operation and staff will be transferred to Iconic Luxury Hotels (ILH).
eHotelier
NOVEMBER 30, 2022
A positive guest experience can result in glowing online reviews, return visits, and a brand reputation that contributes to ongoing growth.
Hotel Business
DECEMBER 2, 2022
Quorum Hotels & Resorts, a California and Texas-based hotel management company, has added to its growing hotel management portfolio with two coastal California properties—Inn at the Pier Pismo Beach and Hotel Virginia Santa Barbara, Tapestry Collection by Hilton. A 2022 addition to the Tapestry Collection by Hilton, the historic Hotel Virginia Santa Barbara completed a full property renovation and rebrand in August, honoring its Spanish Colonial roots through design.
Experience Hotel
NOVEMBER 30, 2022
86% : c’est le pourcentage de personnes qui consultent les avis clients avant de choisir leur hôtel, que ce soit sur des sites de réservation en ligne, sur Google ou TripAdvisor. Il faut également savoir que les avis se placent en 3ème position dans les critères de sélection d’un hôtel. Experience fait le point sur les tendances 2022 en termes de commentaires et avis clients dans le secteur de l’hôtellerie française.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
Boutique Hotel News
DECEMBER 2, 2022
UK: Luxury lifestyle brand Dakota Hotels has selected Shiji to power the group’s point-of-sale (POS) and property management system (PMS) across its UK portfolio. Dakota Hotels has five properties across the UK with sites in Edinburgh, Glasgow, Leeds and Manchester. . Beginning January next year, the group will implement Shiji’s Infrasys (POS) and the Shiji Enterprise Platform (PMS) at all five properties to be completed by March 2023. .
eHotelier
DECEMBER 1, 2022
Mandarin Oriental Hotel Group has announced today that it will manage a luxury hotel in Kuwait, projected to open in 2028. The hotel will be located in the heart of the financial district of Kuwait City and will bring a new standard of luxury and elegance to the destination.
Hotel Business
DECEMBER 2, 2022
Atlanta-based Hospitality Lodging Systems (HLS) has added two AmeriVu brand hotels to its portfolio—a 61-room former Fairfield Inn in Grand Forks, ND and an 80-room former Super 8 in Aberdeen, NC, about 37 miles west of Fayetteville. There are now 23 AmeriVu properties in operation in nine states. “In today’s uncertain economy and recovering hotel environment, hotel owners want lower costs, higher profits, and more peace of mind,” said Doug Collins, chairman/CEO, HLS.
TravelNet
NOVEMBER 29, 2022
Our “For the Love of Partnership” guest blog series will help you get to know our technology partners a bit better. Shelley Warsaw, partner relationship manager at TNS, sat down recently with Next Pax to discuss their experiences using Track. Introduction NextPax Full-Service Channel Manager is a global travel tech innovator recognized for delivering advanced full two-way connectivity between Track and 100+ global and niche distribution channels.
Speaker: Lissa Bowen - Chief People + Culture Officer, Full Course Executive Director, Full Course Foundation
Employee burnout is a pervasive issue in the fast-paced and demanding restaurant industry, resulting in decreased productivity, high turnover rates, and compromised mental well-being. Effectively addressing this challenge requires a comprehensive approach that combines conventional management techniques, insights from neuroscience, and stress management strategies.
Boutique Hotel News
DECEMBER 1, 2022
Worldwide: Sarah Doyle has been appointed vice president, global brand leader at Design Hotels , overseeing more than 300 properties. Doyle joins most recently from Bacardi, Europe where she served as vice president of marketing. Prior to this, she held senior positions at MSC Cruises and spent four yeas at W Hotels Worldwide working as the group’s global brand director. .
eHotelier
DECEMBER 1, 2022
Accor, Australia and New Zealand’s largest hotel operator, has extended its partnership with Avis car rentals across Australia and New Zealand, allowing members of Accor to feel more rewarded when booking car rentals.
Hotel Business
DECEMBER 1, 2022
MCR has acquired the Staybridge Suites Chattanooga Downtown, a five-story, extended-stay hotel with 124 suites in Chattanooga, TN. The hotel was purchased at over a 25% discount to MCR’s estimated replacement cost. MCR also has the opportunity to create additional value through (i) converting 13,000 sq. ft. of underutilized ground-floor space into additional guestrooms, retail or meeting space and (ii) monetizing the property’s large, 2.2-acre site offering excess development potential in a prim
STAAH
NOVEMBER 28, 2022
We’ll upgrade you from STAAH Instant to STAAH Max FREE (Limited time offer: till 31st January 2023). For those of you on an older version of a mobile phone that works perfectly fine, upgrading to a new model brings up an integral question – why should I upgrade when my current mobile phone works just fine? The reason to upgrade is not that your current version is not performant, but the new version of the mobile phone comes with better than-before features.
Advertiser: ZoomInfo
Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.
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