Sat.Jun 03, 2023 - Fri.Jun 09, 2023

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Behind the Scenes: How Luxury Hotels Create Unforgettable Experiences

Private Upgrades

Luxury hotels have an extraordinary ability to weave magic into the tapestry of our lives. They possess the rare talent of transforming a simple stay into an enchanting journey, leaving guests with memories that linger long after check-out. Have you ever wondered what goes on behind the scenes of these palatial havens to create such unforgettable experiences?

Hotels 98
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American Travelers Boost UK Tourism Recovery

Skift Blog

Skift Take: Today's edition of Skift's daily podcast looks closer at U.S. tourists in the UK, female business travelers, and hotels' profitability challenges.

Travel 335
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Student portrait - from army leadership to hospitality excellence

Hospitality Net

Emilien Dombele’s journey at EHL has exceeded his expectations with its international atmosphere and strong sense of community. With a diverse background and work experience in banking and the Swiss army, Emilien wanted to challenge himself and explore his passion for managing people. Emilien has formed deep connections with his fellow students, creating a vibrant student portrait that celebrates diversity and fosters personal growth.

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Next-Level Retention: First Hospitality Goes the Extra Mile for Employee Engagement

Lodging

LODGING was LIVE at the 2023 NYU International Hospitality Industry Investment Conference. Find our show coverage here. In an exclusive interview with LODGING at the 45th Annual NYU International Hospitality Industry Investment Conference, President and CEO of First Hospitality Group David Duncan discussed his company’s approach to the lingering labor shortage and the related challenges of attracting and retaining capable workers.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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A taste of Italy: Sydney’s Hotel Morris to open next week

Hotel Management

Accor will introduce Australia’s second Handwritten Collection hotel next week with the opening of 82-bedroom Hotel Morris on June 14. The boutique hotel takes residence at an iconic Italian renaissance building on Sydney’s Pitt Street which first opened in 1929 and held the title of Australia’s tallest hotel for 34 years. The 82 guest rooms – with six ensuite varities – take inspiration from the art deco era as well as Australia’s landscape with golden mustard tones and Jarrah wood accent

Hotels 264
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The Case for Expedia Narrowing the Profit Gap With Booking Holdings

Skift Blog

Skift Take: In some ways, Expedia Group's potential narrowing of the take rate gap with Booking Holdings has a lot to do with Booking's strategic decisions — pushing more into the U.S. and expanding its lower-margin flights business.

Business 323

More Trending

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3 ‘Zero Trust’ Reasons Why Hotels Should Use Key Control

Lodging

Hotel security and operations managers review security protocols daily to keep the entire population of guests, staff, vendors, and contractors on hotel premises safe and secure. With so much liability at stake, many hotel security teams are amending existing security plans with a “Zero Trust” policy to drive down risk for potential security breaches.

Hotels 278
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NYU Conference: STR upgrades 2023 forecast, with ADR and RevPAR set to increase

Hotel Management

STR and Tourism Economics have upgraded the 2023 United States hotel forecast, released at the 45th Annual NYU International Hospitality Industry Investment Conference in New York this week (June 5). While top-line performance advances, growing operating expenses are projected to limit profit growth over the remainder of the year. The occupancy projection for this year was lowered 0.2% from the previous forecast, but projections for average daily rate (ADR) and revenue per available room (RevPAR

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Champions League Final Will Bring Thousands to Istanbul. It’s Worth More Than Just the Game.

Skift Blog

Skift Take: When a city bids for a chance to host a major event, it's always about more than the event itself. Istanbul has leveraged the attention to grow as a destination and add thousands of hotels over the last two decades.

Events 309
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Ecolab Acquires Deloitte’s Brand Operations Services, Strengthens EcoSure Business

Hospitality Net

Ecolab Inc., the world’s water, hygiene and infection prevention company that protects people and the resources vital to life, today announced the acquisition of the Brand Operations Services business from Deloitte.

Services 261
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Marriott Announces Midscale Extended-Stay Brand Referred to as Project MidX Studios

Lodging

BETHESDA, Maryand—Marriott International, Inc. announced, in connection with the 2023 NYU International Hospitality Industry Investment Conference, its plans to expand in the affordable midscale lodging segment, following its recent entry with City Express by Marriott in Latin America. Consistent with the company’s approach to regionally relevant lodging products for every purpose, Marriott is announcing its plans to launch a new brand, which has not yet been named but is currently being referre

Branding 264
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World’s largest Aloft hotel to launch in Singapore later this year

Hotel Management

Marriott International is set to bring design-led Aloft Hotels brand to Singapore following the signing of a 785-room hotel in the cultural district of Balestier. An agreement with Hiap Hoe Limited, through HH Properties Pte. Ltd, will see the site converted into the largest Aloft hotel in the world. Aloft Singapore Novena, which is comprised of two towers as part of mixed-use development Zhongshan Park, is expected to open in Q3 2023.

Hotels 246
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Announcing the Skift Short-Term Rental Report: Latest News, Deals and Insights

Skift Blog

Skift Take: We’re doubling down on our coverage of one of the most dynamic sectors in travel with the Short-Term Rental Report — a smart, concise premium newsletter designed to keep you up-to-date on the latest market news.

Travel 309
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InterContinental Auckland Will Open End 2023

Hospitality Net

InterContinental Auckland will present 139 luxurious guest rooms and suites, with most featuring water views, including Club rooms with access to the brand’s signature Club InterContinental lounge for those seeking exclusivity. The hotel will also feature a signature restaurant and gymnasium. The precinct will offer additional elevated experiences available for guests, including meetings and event spaces as well as a rooftop bar on level 21 boasting panoramic views of the city and Waitematā Harb

Events 259
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Knowland: Chicago Continues to Lead the U.S. Meetings and Events Industry

Lodging

ARLINGTON, Virginia—Knowland continued its monthly monitoring of the top 25 markets to identify those that are leading the industry in meeting and event volume. The company announced the Chicago market led the U.S. meetings and events industry by volume for May for the second month in a row. Second place again went to Washington, D.C., with Los Angeles/Long Beach in third.

Events 246
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Classic video: Fiji Airways celebrates 50 years of flying to Brisbane

Hotel Management

Brisbane Airport is celebrating 50 years of connecting Queensland with the Pacific paradise of Fiji this week (June 1). It was on 1 June 1973 that a BAC 1-11 touched down at Eagle Farm Airport at 1425 and flight FJ515 from Suva to Brisbane carried 64 passengers, with Captain Neil Ganley in command. Air Pacific would later be renamed Fiji Airways and the carrier is regarded as one of the world’s best boutique airlines.

Closing 246
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FAA’s Interim Head Is Polly Trottenberg

Skift Blog

Skift Take: Polly Trottenberg has her work cut out for her running the FAA, with the agency having faced a spate of safety-related issues this year.

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Atrium Hospitality Showcases Makeover of Houston Marriott® South at Hobby Airport

Hospitality Net

Come experience the beautiful transformation of the Houston Marriott® South at Hobby Airport in Texas, operated by Atrium Hospitality, one of the nation’s largest hotel operators. Our 290-key hotel’s seven-month, multimillion-dollar renovation spanned guest accommodations, atrium lobby, restaurant, meeting space, plus new and expanded fitness center, among other areas.

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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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Paving the Way for an Even Stronger Recovery: Leaders Call for More Governmental Support at NYU Conference

Lodging

LODGING is LIVE at the 2023 NYU International Hospitality Industry Investment Conference. Find our show coverage here. The revitalized travel industry, both domestic and international, was a major talking point of “The CEOs Check In” session at the 45th Annual NYU International Hospitality Industry Investment Conference. Moderated by CNBC Anchor Sara Eisen, the panel discussion convened top hospitality executives to share industry observations and best practices in brand leadership.

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Exclusive: why Ascott is raising its voice on Indigenous issues

Hotel Management

The Ascott Limited Australia is publicly declaring its support for a First Nations Voice to Parliament, with Managing Director David Mansfield saying, “we want to be on the right side of history”. The Voice, which will be proposed in a referendum later this year, would provide permanent representation and recognition for Aboriginal and Torres Strait Islander peoples in the constitution.

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Priceline Partnering with Google on New AI Tools

Skift Blog

Skift Take: Considering Booking Holdings' close relationship with Google historically, it's no surprise that Priceline went with Google Cloud for its generative AI integrations. Now, who's next?

Closing 290
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Grubhub and Homewood Suites by Hilton Bring Food Delivery to Guests at U.S. Hotels

Hospitality Net

Grubhub, a leading online and mobile food-ordering and delivery platform, and Homewood Suites by Hilton, the award-winning extended-stay brand, are taking the guesswork out of ordering a meal while traveling through their latest partnership. The companies will bring off-premises dining options to guests through the Grubhub app at nearly 500 Homewood Suites locations across the country.

Dining 257
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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AHLA: Hoteliers Offer Incentives to Fill Open Positions During Staffing Shortages

Lodging

WASHINGTON—As over 80 percent of hotels experience staffing shortages, hoteliers are offering potential hires incentives to fill open positions, according to a new survey of hoteliers conducted by the American Hotel & Lodging Association (AHLA). Seventy-five percent of respondents are increasing wages, 64 percent are offering greater flexibility with hours, and 36 percent are expanding benefits—but 87 percent say they are still unable to fill open positions.

Hiring 229
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First look: JW Marriott Auckland reveals luxury room design

Hotel Management

Marriott International has peeled back the curtain on its NZ$25 million refurbishment of JW Marriott Auckland this week, revealing the design concepts for its guest rooms. The 286-room hotel is in the first stage of the transformation project, with 40 of its guest rooms to be redesigned by September before reservations open. Renowned interior design studio O37 has been tasked with delivering a modern and sophisticated aesthetic that reflects the luxury brand and is guided by the principle of min

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Google, Lufthansa and EU Team Up to Measure Climate Impact of Flights

Skift Blog

Skift Take: Calculating the actual environmental impact of flights has been an immature art. Getting real data from Lufthansa should advance the effort.

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Engage2023 Announces Impressive Speaker Lineup for Digital Marketing Summit

Hospitality Net

San Jose, June 1, 2023 – Milestone Inc. is thrilled to announce the lineup of distinguished speakers for Engage2023, the highly anticipated premier digital marketing summit for marketers, on July 31st and August 1st at Caesars Palace in Las Vegas, NV.

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Preventing Employee Burnout in Restaurants & Hospitality: An Integrated Approach

Speaker: Lissa Bowen - Chief People + Culture Officer, Full Course Executive Director, Full Course Foundation

Employee burnout is a pervasive issue in the fast-paced and demanding restaurant industry, resulting in decreased productivity, high turnover rates, and compromised mental well-being. Effectively addressing this challenge requires a comprehensive approach that combines conventional management techniques, insights from neuroscience, and stress management strategies.

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Fentanyl in hotels: what you need to know to keep guests and staff safe

eHotelier

Life-threatening effects can occur within two minutes of use, so it crucial to identify the symptoms as quickly as possible and you must train hotel staff about this deadly drug.

Hotels 116
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The Cybersecurity Risks of Mobile-First Hotel Technology

Hospitality Tech

Features like contactless check-in and app-based room keys have provided guests with a seamless and safe hotel experience. However, it is important for hotel executives to be aware of the cybersecurity risks associated with mobile technology and the ways that cybercriminals can exploit these features for profit.

Hotels 106
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Biden Administration Wants Congress to Mandate Flight Delay Compensation

Skift Blog

Skift Take: The Biden administration wants a law that would mandate airlines pay cash compensation for delays in some cases, similar to how the European Union handles the issue. But the chance Congress will agree is low.

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InterContinental Tashkent defines new standard of luxury in the heart of Uzbekistan

Hospitality Net

The world’s first and largest luxury hotel brand, InterContinental Hotels & Resorts, is celebrating a new era of luxury with the opening of InterContinental Tashkent, marking the brand’s debut in the Uzbekistan capital.

Resorts 255
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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.