June, 2023

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Booking.com Launches New AI Trip Planner to Enhance Travel Planning Experience

Hospitality Net

Booking.com, one of the world’s leading digital travel platforms, has announced its new AI Trip Planner, which will launch in beta to a selection of US travelers in the company’s app on June 28. Built upon the foundation of Booking.com’s existing machine learning models that recommend destination and accommodation options to millions of travelers on the platform every day, the AI Trip Planner is also partially powered by large language model (LLM) technology from OpenAI’s ChatGPT API to create a

Travel 118
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Inside NEOM: Saudi Arabia’s Ambitious Blueprint for a Sustainable Tourism Economy

Skift Blog

Skift Take: Saudi Arabia’s giga-project NEOM envisions a revolutionary future for travel — one that blends sustainability, innovation, access to nature, and luxury to redefine the way we explore the world. As its ambitious plans come to life, NEOM could become the world's first destination to establish a groundbreaking standard in immersive, eco-conscious, and transformative travel experiences.

Tourism 145
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Unlocking Hotel Growth: Harnessing Data Driven Benchmarking to Outperform Competitors

Hotel News Resource

For revenue managers, there has been a real shift in the landscape, making benchmarking an even more important tool to turn to. Faced with more layers of complexity, and fast-moving competitors, it has become more difficult to track how your performance measures up against your market in a way that matches the dynamic nature of the modern hotel industry landscape.

Hotels 127
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Web Exclusive: Getting to know a hotel pastry chef

Hotel Business

Chef Joshua Cain, the Caribe Royale Orlando’s executive pastry chef, is changing the game for hotel pastry chefs. He’s revamped the resort’s pastry and chocolate program, following Caribe Royale’s $140-million reimagination, and just recently, he competed as a contestant on the Food Network’s “Spring Baking Championship.” Soon, he will be launching hands-on chocolate programming he’s designed for the resort’s Chocolate Room.

Hotels 126
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Fake hotel reviews – what’s being done to fight review fraud

eHotelier

Top review sites continually make massive efforts to reduce the number of fake or malicious reviews and hoteliers and guests can also play a role in attempting to curb this ongoing problem.

Hotels 126
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Five Best Practices to Increase Market Share and Gain Loyal Guests for Resorts

Lodging

Today’s hospitality markets have new challenges to overcome—especially resorts. No sooner have they begun to regain market share in a post-pandemic world when an economic recession is causing guests to become more cautious of where and when they spend their money and time. The good news is that they continue to spend. According to American Express Global Business, during the third quarter of 2022, business travel reached 71% of pre-pandemic levels.

Resorts 117

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Travel CEOs Talk Artificial Intelligence

Skift Blog

Skift Take: Today's edition of Skift's daily podcast looks closer at Agoda’s competitive edge, Hostaway’s funding, and what travel leaders are saying about AI.

Travel 144
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A Conversation with Microsoft: How Will Generative AI Transform the Future of Travel? - By Fredrik Odeen

Hotel News Resource

I’m Fredrik Odeen, Innovation Program Director for Corporate Strategy at Amadeus. I recently had a conversation with Julie Shainock, Global Leader for the Travel and Transportation Industry at Microsoft to get to the bottom of the biggest questions on everybody’s mind.

Travel 114
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Cornell honors Meyer and Kyricos

Hotel Business

The Cornell Peter and Stephanie Nolan School of Hotel Administration held its 15th annual Cornell Hospitality Icon & Innovator Awards at the Ziegfeld Ballroom in New York at the close of the 45th annual NYU International Hospitality Industry Investment Conference. The event honored restaurateur Danny Meyer , founder/executive chairman/former CEO, Union Square Hospitality Group (USHG) with the 2023 Cornell Hospitality Icon of the Industry Award and Mia Kyricos , president/chief love officer,

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3 reasons why successful teams earn your trust

eHotelier

3 reasons why successful teams earn your trust - Insights When you are confident in your team and communicate the operational needs clearly, they will do their best to serve the customer as expected.

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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Parking Profits: As Occupancy Stalls, Hoteliers Increase Revenue From Drive-In Guests

Lodging

Based on our February 2023 Hotel Horizons report, CBRE reports that total hotel revenue for the average U.S. hotel returned to pre-COVID levels in 2022. This occurred even though the average occupancy for U.S. hotels is not expected to exceed 2019 levels until 2026. With occupancy levels lagging during the post-COVID recovery and guest counts depressed, hotel owners and operators have had to look for alternative sources of revenue beyond the rental of guestrooms to […] The post Parking Pro

Occupancy 113
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Student portrait - from army leadership to hospitality excellence

Hospitality Net

Emilien Dombele’s journey at EHL has exceeded his expectations with its international atmosphere and strong sense of community. With a diverse background and work experience in banking and the Swiss army, Emilien wanted to challenge himself and explore his passion for managing people. Emilien has formed deep connections with his fellow students, creating a vibrant student portrait that celebrates diversity and fosters personal growth.

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American Travelers Boost UK Tourism Recovery

Skift Blog

Skift Take: Today's edition of Skift's daily podcast looks closer at U.S. tourists in the UK, female business travelers, and hotels' profitability challenges.

Travel 131
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Major Concert Tours Seem to Be Boosting Hotel Performance All Around the World

Hotel News Resource

Article - Major Concert Tours Seem to Be Boosting Hotel Performance All Around the World - A look at how Beyoncé's Renaissance World Tour has impacted Europe hotel performance

Hotels 111
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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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Marriott invests in next gen talent with student apprenticeship program

Hotel Management

Marriott International is investing in hospitality education and developing its teams of the future with the launch of an apprenticeship-style program through the International College of Management Sydney (ICMS). The four-year hotel degree program will give hospitality students from ICMS the opportunity to work at numerous Marriott properties, and each year a High School graduate will be offered a spot on the program.

Hotels 111
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8 ways to boost direct conversions with an effective hotel website

eHotelier

Having a strong online presence is essential for the success of a business. A well-designed and optimized hotel website can significantly boost direct conversions. It can also help establish a direct connection with potential guests.

Hotels 116
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E-Bikes: An Emerging Amenity for Hotels

Lodging

In today’s competitive lodging environment, hoteliers must think outside the box to reignite guest excitement, implementing new experiential amenities to deliver memorable services. While pools, WiFi access, and gyms once delighted visitors, such amenities are now considered standard or—at the very least—expected. However, one amenity that is growing in popularity, boosting guest experiences, and meeting expectations for high-tech, sustainable options is the on-site offering of bikes and electri

Hotels 113
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IntercityHotel brand comes to Rotterdam-Schiedam

Hospitality Net

The IntercityHotel brand is on a growth trajectory in Europe: Deutsche Hospitality recently signed an agreement for a new IntercityHotel in Rotterdam-Schiedam together with the joint venture between Dutch project development company De Veste Schiedam B.V. and Necron GmbH. The hotel is expected to open by the end of 2025.

Branding 110
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Preventing Employee Burnout in Restaurants & Hospitality: An Integrated Approach

Speaker: Lissa Bowen - Chief People + Culture Officer, Full Course Executive Director, Full Course Foundation

Employee burnout is a pervasive issue in the fast-paced and demanding restaurant industry, resulting in decreased productivity, high turnover rates, and compromised mental well-being. Effectively addressing this challenge requires a comprehensive approach that combines conventional management techniques, insights from neuroscience, and stress management strategies.

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Airbnb Says These Rules Chill the Host Registration Process in New York City

Skift Blog

Skift Take: It is a charade for New York City to require hosts to have no locks on any bedroom door in their unit so guests and hosts can live in a "common household." On the other hand, requiring platforms to submit transaction reports doesn't seem unreasonable.

Travel 127
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GlobalData Upgrades UK Economic Growth Projection for 2023

Hotel News Resource

The UK is poised for a modest economic upturn due to lower energy prices, government support measures, and a robust labor market. However, trade prospects may remain lacklustre due to the sluggish economies of major trading partners.

Market 111
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Exclusive: hotel market expansion to peak in next 12 months, says CBRE

Hotel Management

As part of HM’s 2023-24 Development Outlook, CBRE Hotels Managing Director – Capital Markets, Michael Simpson, and Pacific Head of Hotels Research, Ally McDade, discuss the challenges and opportunities that lie ahead in the Australian hotel market. The Australian hotel market’s expansionary phase experienced over the last 10 years is set to peak in the next 12 months.

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Fentanyl in hotels: what you need to know to keep guests and staff safe

eHotelier

Life-threatening effects can occur within two minutes of use, so it crucial to identify the symptoms as quickly as possible and you must train hotel staff about this deadly drug.

Hotels 116
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Grubhub and Homewood Suites Partnership Delivers Off-Premises Dining Options

Lodging

CHICAGO and MCLEAN, Virginia—Grubhub and Homewood Suites by Hilton are bringing off-premises dining options to guests with the Grubhub app through a partnership at nearly 500 Homewood Suites locations across the country. Guests at Homewood Suites properties in the United States that don’t have on-site dining options will be able to order from local restaurants and convenience stores on Grubhub via geolocation and QR codes around the property that take them directly to the Grubhub […] The p

Dining 113
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Life House Launches a New Referral Program to Give Back to the Hotel Industry

Hospitality Net

-Life House, an innovative management company for independent hotels, is proud to announce the launch of its Referral Program. The hotel industry is in a period of low transaction and development activity and the program is designed to support those folks who are particularly impacted, including brokers, developers, architects, designers, and hotel owners.

Hotels 107
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The Case for Expedia Narrowing the Profit Gap With Booking Holdings

Skift Blog

Skift Take: In some ways, Expedia Group's potential narrowing of the take rate gap with Booking Holdings has a lot to do with Booking's strategic decisions — pushing more into the U.S. and expanding its lower-margin flights business.

Business 126
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Boutique Hotels Outpace Larger, International Rivals in Australia

Hotel News Resource

While boutique hotels have traditionally achieved lower occupancies, room rates and revenues than their larger, international rivals the tables have turned according to new CBRE Viewpoint, which highlights a significant shift in domestic travel demand.

Hotels 110
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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Google My Business for Hotels – 13 Ways to Optimize Your Listing

Travelboom Marketing

Google My Business for hotels (now Google Business Profile ), is a free local search product that opens the door to a bevy of hotel SEO opportunities and increased visibility of your property. Whether you’re running a hotel or bed & breakfast, you can use a Google Business Profile to better promote your property and increase your presence in the local search results.

Hotels 106
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The rise of innovative transportation in transforming the guest experience

eHotelier

Whether it’s a leisurely drive through scenic landscapes or a chauffeured tour of a new city, luxury ground transportation transforms ordinary journeys into extraordinary adventures, leaving guests with cherished memories that they will fondly recall for years to come.

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C-Level Execs Weigh In On Impact Of ‘Bleisure’ Trend, Technology During Hospitality Show Panel

Lodging

The bleisure travel trend, the new normal and updated technology were major points of emphasis during the opening panel discussion at the inaugural Hospitality Show in Las Vegas as executives discussed how today’s customers are changing and expectations have shifted. John Murray, president/CEO, Sonesta International Hotels; Leslie Hale, president/CEO, RLJ Lodging Trust; and Jay Caiafa, COO, IHG, discussed the aforementioned topics and more during a panel entitled “The Demand Generation: Asking F

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Study: U.S. consumers define vacation as ‘essential’

Hotel Business

The overall price of lodging has climbed 23.6% over the last two years, but a new study from global accommodations search platform trivago reveals there is a continued desire to hit the road this summer, even if it means finding new ways to cut costs. Consumers across the U.S. won’t let rising prices stop them, with a majority (77%) planning to dip into their savings this year to travel.

Consumer 105
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How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.