Wed.Oct 25, 2023

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Vrbo Kicked Out ‘A Large Number’ of Hosts for Cancelling Guest Bookings

Skift Blog

Skift Take: When online travel agencies trot out statistics on their numbers of properties, is it a vanity thing or something more strategic? If you take Vrbo at its word, it's going for quality over quantity.

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Building a Security Culture: The Most Basic Best Practice Is to Train All Staff in Protecting Guests

Lodging

Discussions of guest expectations in today’s hotel industry often involve aspects such as hyper-personalization, digital transactions, guestroom entertainment, wellness, and sustainable practices. Perhaps because security is so fundamental to hospitality, it is less common as a trending topic. But the protection of guests and their assets will always be a priority, one that guests themselves are highly cognizant of.

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Saudi Prince Al Waleed Invests In Four Seasons Resort In Red Sea Project

Skift Blog

Skift Take: Saudi's Prince Al Waleed has invested in - or bought - some of the world's most famous hotels, including The Plaza in New York and Four Seasons in Paris. Now, he's adding hotels in his own country.

Resorts 310
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Swiss-Belhotel International Continues Expansion in Africa with Second Property in Nairobi

Hospitality Net

Swiss-Belhotel International, has announced the signing of its second property in Nairobi, further establishing its presence in the Kenyan capital. This exciting development comes less than a month after the signing of its previous hotel in the city.

Hotels 278
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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A Personalized Approach to Customer Satisfaction and Traveler Loyalty

Skift Blog

Skift Take: Incorporating travel insurance into the booking path can offer a deeper understanding of each individual journey. This gives brands the opportunity to create more personalized approaches, potentially unlocking loyalty from a much broader range of customers.

Travel 310
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LTI announces the World’s Best Luxury Hotel Brands 2023

Hospitality Net

Welcome to our annual World’s Best Luxury Hotel Brands report. This is not just another World’s Best list. LTI – Luxury Travel Intelligence – has used the past 12 months to apply the perfect assessment process: a rigorously defined algorithm that measures the performance and values of luxury hotel brands.

Branding 264

More Trending

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Disney Opens Pixar Place Hotel on January 30th 2024

Hospitality Net

Playful Pixar elements have been coming to life over the past few months at Disney’s Paradise Pier Hotel at Disneyland Resort, and we’re excited to share that the property will officially transform into Pixar Place Hotel on Jan. 30, 2024, becoming the first fully Pixar-themed hotel in the United States.

Hotels 263
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U.S. Travel Hits Post-2020 High: New Skift Research

Skift Blog

Skift Take: Against a backdrop of economic uncertainty, U.S. travel achieves record levels, with changing travel patterns highlighted by a decline in business trips.

Travel 302
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9 Most in-demand soft skills for restaurant management jobs

Hospitality Net

Working in the hospitality industry can be incredibly fulfilling, especially if you have an inclination to provide exceptional service and create memorable experiences for guests. As a restaurant manager, you will have the opportunity to oversee the day-to-day activities of the restaurant, ensuring smooth operations and delivering a high standard of service.

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Indigo and Air India See More Domestic Flights This Winter: India Report

Skift Blog

Skift Take: As Go First’s operations remain suspended and financially-troubled SpiceJet’s schedule shrinks, Indigo and Air India will shoulder the bulk of responsibilities in the Indian aviation industry.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Unifocus Celebrates 25 Years of Hospitality Innovation

Hospitality Net

Unifocus, the global leader in workforce management solutions for the hotel and hospitality industry, proudly marks its 25th anniversary. With a culture of innovation, Unifocus remains at the forefront of shaping workforce technology for hotels, setting industry standards.

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Beyonce Boosts Hotel Bookings

Skift Blog

Skift Take: Today's podcast discusses Beyonce's hotel bounce, Airbnb's New York City issues, and five airline themes for next week.

Hotels 302
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New Urban Oasis Resort: Club Med Urban Oasis Xianlin Nanjing

Hospitality Net

Club Med, the global leading brand in the "Premier All-Inclusive" vacation experience under Fosun Tourism Group, is thrilled to announce the grand opening of the world’s first urban oasis resort, Club Med Urban Oasis Xianlin Nanjing Resort on October 18, 2023. On the same day, the Urban Vacation Development Forum, organized by Fosun Tourism Group, and the global launch of Club Med Urban Oasis, were held at Xianlin Nanjing Resort.

Resorts 246
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AirAsia Parent Company Seeks to Raise More Than $1 Billion in Debt, Equity

Skift Blog

Skift Take: The goal is a venture that expands the AirAsia brand to enterprises seeking to launch airline franchises in emerging nations.

Branding 302
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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If I Don’t Do It, Who Will?

Hospitality Net

Not long ago, I wrote an article and created a video on Doing More Than Expected – even when it’s not included in your job description. I used the example of the server at a restaurant who ran outside during a storm to move the outdoor furniture blowing across the patio to a safer, more secure spot. He returned to the restaurant, drenched from the rain, to applause from the guests.

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Hilton’s U.S. Growth Returns to Normal, International Surges

Skift Blog

Skift Take: As the U.S. sees a return to pre-pandemic patterns of hotel demand, Asia Pacific appears to be roaring back.

Hotels 309
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Marriott Bonvoy Launches Virtual City in Fortnite With New ‘Marriott Bonvoy Land’ Game

Hospitality Net

Marriott Bonvoy – Marriott International’s portfolio of over 30 extraordinary hotel brands and 10,000 global destinations – has become the first and largest hospitality company to launch in the Fortnite universe with Marriott Bonvoy Land, a virtual park leading to four hotel themed Mini Games that represent four distinct Marriott Bonvoy branded hotels: Moxy Hotels, Westin Hotels & Resorts, W Hotels & Resorts, and Autograph Collection Hotels.

Resorts 245
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Taylor Swift and Short-Term Rentals: It’s a Love Story

Skift Blog

Skift Take: Taylor Swift: A musical extravaganza or Christmas for business?

Business 327
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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RMS Cloud Attains Coveted SOC2 Type 1 Accreditation, Reinforcing Commitment to Data Security Excellence

Hospitality Net

RMS Cloud, a leading property management software company, proudly announces its successful SOC2 Type 1 accreditation achievement. This certification underscores RMS Cloud’s unwavering commitment to safeguarding customer data and upholding the highest standards of data security in the hospitality and property management industries.

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PMZ Realty Capital Arranges Refinancing Loan for Hilton Garden Inn Atlanta Downtown

Lodging

NEW YORK—PMZ Realty Capital LLC announced it arranged a $40 million refinancing loan for the Hilton Garden Inn Atlanta Downtown in Atlanta, Georgia. A European bank provided the five-year interest-only loan, and the borrower, Legacy Ventures, will be using the part proceeds to pay off the existing debt and contribute to reserves for a future property improvement plan.

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Studio Moren secures planning permission for 905 key hotel

Hospitality Net

Studio Moren was part of the team that secured planning consent on behalf of Frogmore and C1 Capital for one of London’s largest new hotel projects - a 905-room hotel for Hilton replacing the existing 404-room Hilton London Olympia on Kensington High Street, London.

Hotels 245
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Sonesta Names Bob Gunkel as Chief Financial Officer

Lodging

NEWTON, Massachusettes—Sonesta International Hotels Corporation announced the appointment of Bob Gunkel as chief financial officer. “We welcome Bob Gunkel to Sonesta and look forward to leveraging his 25 years of experience leading financial operations within the hospitality industry,” said John Murray, president and CEO at Sonesta. “As an accomplished financial executive at both large public and small private companies, Bob has the comprehensive experience, problem-solving and analytical skills

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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New Eco-Chic Resort: Club Med Borneo

Hospitality Net

Nestled between the woods and the waves in the enchanting landscape of Kota Kinabalu, Club Med Borneo, opening in 2025, will offer a pristine paradise where jungle meets idyllic white sand beaches and crystal-clear waters. Embracing Club Med’s commitment to eco-friendliness, the resort’s design blends harmoniously with its lush surroundings, drawing inspiration from the woods and sea.

Resorts 244
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Maverick Adds Riverview Inn & Suites to Managed Portfolio

Lodging

CHICAGO, Illinois—Maverick Hotels and Restaurants announced that it has added another property in the state of Illinois to its growing portfolio. Maverick Founder and CEO Robert Habeeb made the announcement. Located in Rockford along the banks of the Rock River, the 84-room Riverview Inn & Suites, Ascend Hotel Collection, offers guestrooms that include amenities like pillowtop mattresses, seating areas, a flat-screen TV, WiFi, and a desk area.

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Tripadvisor Launches AI-Powered Hotel Review Summaries

Hospitality Net

Following Tripadvisor’s July launch and months of successful public beta testing of an AI-powered travel itinerary generator, Tripadvisor announces a new AI-driven feature that summarizes reviews to give travelers a brief, digestible overview of each hotel.

Hotels 242
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Hilton Reports Q3 2023 Results

Lodging

MCLEAN, Virginia—Hilton Worldwide Holdings Inc. reported its third quarter 2023 results. Highlights include: Christopher J. Nassetta, president and CEO of Hilton, said, “We continued to see strong results during the third quarter, exceeding our expectations for system-wide RevPAR growth, with growth across all customer segments. We also continue to leverage our industry-leading portfolio of brands to drive further growth of our global network.

Branding 162
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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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World Travel Awards Africa & Indian Ocean 2023 winners revealed

Hospitality Net

Big winners at the red carpet World Travel Awards (WTA) Africa & Indian Ocean Gala Ceremony 2023 included the paradise nation of the Maldives, emerging as winner of ‘Indian Ocean’s Leading Destination’ as well as ‘Indian Ocean’s Leading Tourist Board’. Kenya was named ‘Africa’s Leading Destination’. The thriving South African hub Durban took the coveted title of ‘Africa’s Leading Meetings & Conference Destination’.

Travel 242
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What People Are Saying About – The Prosperous Hotelier

Hotel Financial Coach Blog

What People Are Saying About – The Prosperous Hotelier As someone who writes about the hospitality industry for a living, David Lund’s financial perspective is invaluable in my ability to understand the nuances of hotel finance—clearly and concisely. David possesses the exceptional ability to write about complicated subject matter and convey it in a way […] The post What People Are Saying About – The Prosperous Hotelier first appeared on Hotel Financial Coach.

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The Hari in Belgravia unveils new renovations

Hospitality Net

The Hari, Belgravia has unveiled a large renovation across its guest rooms. Working with Hospitality Designs Designer of the Year for 2023, Tara Bernerd, who originally designed The Hari, the hotel has refreshed and reinvigorated the rooms with new design, furniture, fabrics and flooring.

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Unlocking Guest Satisfaction: Harnessing Technology for Hospitality Success

Hospitality Tech

Hotel brands can use technology to address the often unnoticed costs of negative guest experiences, by implementing effective feedback collection systems and leveraging data analytics to enhance guest satisfaction and stay competitive in the market.

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How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.