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Staff shortages continue to be a major issue in the hospitality industry. During the pandemic, a large number of hospitality workers were laid off. Many had to seek employment in alternative industries out of necessity and didn’t return. Understaffing causes many troubles in the hotel industry. An understaffed hotel can result in stressed employees and […] The post Hotel Understaffing: How Successful Employers Are Handling It?
Hospitality investment and management company HEI Hotels & Resorts has named Cindy Murphy regional VP, operations. “A hospitality expert with nearly 30 years of experience, Cindy is the ideal candidate to help HEI achieve its growth goals by providing invaluable support to our general managers in the field,” said Anthony Rutledge, managing partner/CEO, HEI Hotels & Resorts.
Hospitality organisations can navigate potential headwinds through strategies that keep costs under control while maximising the guest experience and revenue. Here are four key trends hoteliers should be aware of to support their businesses going forward.
Piers Brown, CEO at IHM (publisher of Boutique Hotel News), reflects on what hospitality providers can learn from BrewDog. Call me ‘sober-curious’, beer has been an occasional sip from Dad when nobody’s looking (12-15), naughty secret (16-17), guilty accomplice (20’s), slightly dangerous obsession (30’s/40’s), and my not so toxic friend at times turning 50.
Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering
The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling
Marriott International Inc. reported worldwide RevPAR increased 28.8% in the 2022 fourth quarter, ended Dec. 31, compared to the 2021 fourth quarter. RevPAR in the U.S. & Canada increased 23.6% and 45.1% in international markets. In addition, the company also revealed that Craig S. Smith, group president, international, will retire on Feb. 24, after a 35-year career with Marriott.
Hotel Designs Inside Hotel Ziggy in the heart of LA’s Sunset Strip Inside Hotel Ziggy in the heart of LA’s Sunset Strip In a destination where luxury, glamour and celebrity reign, Hotel Ziggy has taken up residence in the heart of the Sunset Strip as a tribute to the rebellious spirit of the West Hollywood music scene, pushing boundaries and celebrating differences… Hotel Ziggy embraces differences and challenges conformity as a place that encourages guests and locals to come h
Hotel management company Crescent Hotels & Resorts , has added The Marker hotel in San Francisco to its portfolio of more than 100 hotels and resorts in the U.S. and Canada. The hotel joins the company’s Latitudes: Lifestyles by Crescent platform of lifestyle hotels and resorts. The Marker, which debuted as the Bellevue Hotel in 1910 and is located close to Union Square, features 208 guestrooms including 42 suites, and amenities including a 24-hour fitness center, 12,000 sq. ft. of fle
Hotel management company Crescent Hotels & Resorts , has added The Marker hotel in San Francisco to its portfolio of more than 100 hotels and resorts in the U.S. and Canada. The hotel joins the company’s Latitudes: Lifestyles by Crescent platform of lifestyle hotels and resorts. The Marker, which debuted as the Bellevue Hotel in 1910 and is located close to Union Square, features 208 guestrooms including 42 suites, and amenities including a 24-hour fitness center, 12,000 sq. ft. of fle
Hotel Designs RAK’s new bathroom mirror collections are the fairest of them all RAK’s new bathroom mirror collections are the fairest of them all No bathroom design is complete without a mirror, and RAK Ceramics ensures that including this essential accessory is an effortless part of the process with several new additions to its collection… Bathroom mirrors need to have a functionality beyond a mere reflection and have a key role to play in bathroom design as a whole.
Real estate investment banking firm RobertDouglas’s Ninth Annual Lender Survey, just released, found that despite rising interest rates, inflation and recessionary fears, lenders remain active in the hotel sector, with more than 90% planning to maintain or increase hospitality exposure. Location and quality of the asset continues to remain the most important “gating” issue for loan requests, with cash flow metrics such as debt yield or debt service coverage ratio a close second, especially for t
Revinate's annual benchmark report just launched. And this year, we’re delivering it in a fresh format that includes an analysis of over 655 million emails and more than 30 million guest reviews from 2022. Now, we’ve reviewed the data to bring you actionable insights to boost your direct revenue and provide excellent guest experiences. With [.] The post APAC hoteliers: Compare your hotel marketing and guest feedback performance against industry benchmarks appeared first on Revinate.
Vienna reached 13.2 million overnight stays in 2022 (+164% compared to 2021), three-quarters of the level in 2019. Accommodation revenue grew faster than overnight stays. New innovative hotel offerings are providing a quality boost to the destination, and room supply is already greater than pre-pandemic levels. The U.S. is back in full force as the first long-haul market.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Turkey/Syria: The editorial team at IHM (publisher of Boutique Hotel News) highlight the charitable relief efforts of companies across the travel and hospitality landscape in response to the earthquakes in Turkey and Syria. Two major earthquakes with a magnitude of 7.8 and 7.4 struck central and southern Turkey (now known as Türkiye) and northern and western Syria on the morning of Monday 6 February 2023.
Cambodia : Raffles Grand Hotel d’Angkor has appointed Joseph Colina as its new general manager. Colina brings nearly two decades of experience with Accor to his new posting in Siem Reap. Colina recently served as general manager of MGallery Sapa in northern Vietnam. He also previously worked as hotel manager for Sofitel Legend Metropole Hanoi, after launching his career in the U.S. with positions in Washington D.C., Chicago, amongst other places.
Mirihi Island Resort has appointed Helen Bolton as Director of Sales and Marketing of its Maldives property. Within this new role, Bolton will oversee the strategy and sales for the resort, promoting its 20-year legacy of providing a luxury resort experience.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
JLL’s Hotels & Hospitality Group has closed the sale of the Element Basalt Aspen, a 113-key extended-stay hotel in Basalt near Aspen, CO. JLL represented the seller, Silverwest Hotels LLC , and its partners, and procured the buyer. JLL also secured acquisition financing for the buyer. Element Basalt Aspen offers guestrooms with views of the surrounding mountains.
Global travel technology company OYO’s U.S. operations outpaced the budget hotel segment’s growth in RevPAR with an 18% rise in 2022 versus 2019. The budget hotel segment grew by only 6% in the U.S., according to STR reports. OYO has seen significant growth in its priority markets of Miami, Houston and Phoenix, where it has sizable concentration of hotels, the company reports.
In the year-end 2022 Europe Hotel Construction Pipeline Trend Report from Lodging Econometrics (LE), analysts report that at the close of the fourth quarter, Europe’s total construction pipeline stands at 1,711 projects/260,911 rooms.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
UK: The four-star Philipburn Hotel, in the Scottish Borders town of Selkirk, has been brought to market at a guide price of £1.35 million. The Philipburn Hotel, part of the Best Western Group Signature Collection brand, is being jointly marketed by Graham + Sibbald and Smith & Clough. Offering 20 bedrooms with additional three apartments for private accommodation, amenities include a bar, restaurant, meeting and event space, and an open air pavilion in the garden along with a seating terrace
Ireland: Bank Leumi UK has agreed a €42.55 million deal to refinance the five-star Morrison Hotel, a Curio Collection by Hilton property in the centre of Dublin. The loan has been agreed with Centauro Investment XI SARL, an SPV owned by London-based private equity firm Zetland Capital. The terms of the deal have been agreed for five years. Zetland acquired the 145-room property in 2021.
The role of the Executive Chef has recently evolved into something of a celebrity within the senior living industry. Many senior living communities are elevating their dining programs to produce menus and foods that rival top resorts. As the demand for distinguished food and beverage grows among residents and operators, so does the demand for exceptional culinary talent.
Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.
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