Tue.Oct 03, 2023

article thumbnail

La Quinta by Wyndham makes brand debut in New Zealand’s City of Sails

Hotel Management

Wyndham Hotels and Resorts has introduced its first La Quinta hotel to Auckland with the opening of La Quinta by Wyndham Ellerslie Auckland on Monday October 2. It’s the second La Quinta hotel in New Zealand – and in the South-East Asia and Pacific Rim (SEAPR) region – following La Quinta by Wyndham Remarkables Park Queenstown, which opened in 2020.

Branding 264
article thumbnail

How to stay on top of your guest feedback

eHotelier

How to stay on top of your guest feedback - Insights - Insights Guest feedback holds the key to unlocking invaluable insights that can drive operational improvements and enhance guest satisfaction.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The New Breed of Hospitality Employees: Selecting and Nurturing Competencies for the Future

Hotel Management

The hospitality industry is evolving in response to shifting guest expectations and emerging trends. Today’s guests seek authentic, meaningful, and sustainable experiences. As their discernment deepens, the need for new competencies among hospitality professionals becomes evident. Traditional service roles are transforming into a new breed of hospitality employees— experiential designers and transformative guides.

article thumbnail

The dragon awakes – inside Hotel Draken

Hotel Designs

Hotel Designs The dragon awakes – inside Hotel Draken The dragon awakes – inside Hotel Draken Award-winning Swedish design agency, Stylt, have designed Hotel Draken by drawing inspiration from its natural ties to local culture… Situated in the classic cultural quarter near Gothenburg’s harbour, Stylt has designed Clarion Hotel Draken as the new cultural amplifier of Gothenburg.

Hotels 111
article thumbnail

How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

article thumbnail

Exclusive: how Pro-invest is feeding demand for next level dining destinations

Hotel Management

Pro-invest Group is investing in food and beverage venues across the hotels it owns and operates – including under the Kimpton, Next, Hotel Indigo, Voco and Holiday Inn Express brands – to enhance experiences for guests and locals. Leading an expanding in-house F&B team is Pro-invest Group’s Regional Director of Food and Beverage, Jean-Baptiste Robert.

Dining 147
article thumbnail

Bali but not as you know it: designing Renaissance Bali Nusa Dua

Hotel Designs

Hotel Designs Bali but not as you know it: designing Renaissance Bali Nusa Dua Bali but not as you know it: designing Renaissance Bali Nusa Dua Editor Hamish Kilburn spoke to Carl Almeida, Principal at p49 Deesign, to understand how he used local dance as his primary reference point when designing Renaissance Bali Nusa Dua Resort. Listen to the full episode of Travel By Design , a podcast by Marriott Bonvoy Traveler , in the article below… Renaissance Bali Nusa Dua Resort is unlike the ty

Resorts 105

More Trending

article thumbnail

Simplifying Hotel Payment Processes: The Role of Integrated Solutions

Inn Quest

The hospitality industry is a highly dynamic field, and hotels are constantly looking for ways to improve the client experience and streamline their processes. One area that often proves to be a challenge is the payment process. This blog explores how integrated solutions play a pivotal role in simplifying hotel payment processes and why they are crucial in today’s competitive landscape.

article thumbnail

Marriott revs up rewards with Supercars ahead of Gold Coast 500

Hotel Management

Marriott International is partnering with Supercars to rev up its offering for race fans at the Boost Mobile Gold Coast 500 at the end of the month. The strategic partnership sees the launch of “The Ultimate Weekend with Marriott Bonvoy”, offering premium resort and race day experiences. As the official hotel partner of the sporting event, which takes place October 27-29, 2023, Marriott’s JW Marriott Gold Coast Resort and Spa and Sheraton Grand Mirage Gold Coast Resort will serve as two of the i

Events 130
article thumbnail

How to Leverage Technology to Deliver Value to Guests

Intelity

A few ways to leverage technology to provide guests with a hotel stay they won’t forget There are many examples of how technology can help improve hotel guest experiences — from smart-room tablets placed bedside that allow guests to digitally place and track in-room dining orders to hotel-branded mobile apps that make it easy for guests to check-in remotely and use their phones as their secure room key.

Dining 86
article thumbnail

ISSA Cleaning & Hygiene Expo, 1-2 November 2023, Melbourne

Hotel Management

The ISSA Cleaning & Hygiene Expo is returning to Melbourne on 1-2 November 2023. The event is set to showcase the latest advancements in the cleaning industry, together with a comprehensive education program and the 2023 INCLEAN Excellence Awards. The highly anticipated ISSA Cleaning & Hygiene Expo is scheduled to return to Melbourne on 1-2 November 2023.

Events 130
article thumbnail

Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

article thumbnail

How to choose the Right Channel Manager for your Accommodation?

STAAH

A Hotel Channel Manager plays a key role in streamlining online distribution. It serves as a centralized control hub, enabling hoteliers to effortlessly manage and optimize their room inventory, rates, and availability across various online booking channels. By providing real-time updates , it ensures that all connected channels reflect the most accurate and up-to-date information , preventing overbooking or underbooking while maintaining rate parity.

article thumbnail

Minor Hotels to unveil boutique luxury escape outside Abu Dhabi later this year

Hotel Management

Minor Hotels is set to open a new ultra-private luxury resort under the Anantara brand in the United Arab Emirates in the fourth quarter of 2023. The 22-key Anantara Santorini Abu Dhabi Retreat is located in Ghantoot, a coastal enclave approximately halfway between Dubai and Abu Dhabi, offering uninterrupted views of the Arabian Gulf. “This will be an exciting new addition to our luxury portfolio of properties across the United Arab Emirates,” said Minor International Group CEO, Dillip Rajakarie

Pipeline 130
article thumbnail

How to Understand & Utilize Different Types of Data in Hotel Systems

Hospitality Tech

Having different numbers across different departments can give you a more holistic view of your property, which can lead to better decision-making, if you understand what the differing data means and where to apply each data set for best results.

Hotels 75
article thumbnail

Golf course retreat set to drive tourists to Berri

Hotel Management

South Australia has welcomed a new luxury retreat in its Riverland region with the opening of Par Five Shacks, located on the Berri Golf Course. Developed and built by local builder and founder of Kregar Building, Michael Kregar, Par Five Shacks pairs modern luxury with the natural beauty of the area. Thirteen private rooms are on offer – ranging from King Studios to Deluxe Two Bedroom Apartments – each with modern furnishings.

article thumbnail

ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

article thumbnail

Decoding The Hotel P&L: Managing Fixed, Capacity, and Variable Costs

Demand Calendar

In the hotel business, costs can be divided into three main categories: Fixed, Capacity, and Variable. Each category has unique features and consequences, providing the foundation for strategic financial planning and management in the hospitality industry.

article thumbnail

14 Travel Companies That Help Hotels Increase Revenue

Refine

Partnering with travel companies can benefit hoteliers, potentially boosting revenue, increasing booking rates, and extending a hotel's reach into new and hard-to-access markets. In this article, you'll discover some of the advantages of a travel company partnership and be introduced to some of the biggest names in travel and tourism operating in the world today.

Revenue 62
article thumbnail

Designing the ‘stages’ for Independent Hotel Show 2023

Hotel Designs

Hotel Designs Designing the ‘stages’ for Independent Hotel Show 2023 Designing the ‘stages’ for Independent Hotel Show 2023 Editor Hamish Kilburn sits down with Hannah Lohan, Creative Director at New Heritage Design, who talks through the studio’s history and the design concepts for the Social Business Space and the Innovation Stage, in partnership with eviivo, at Independent Hotel Show 2023… Part of what fuels Hotel Designs is identifying designers and creatives wh

Hotels 59
article thumbnail

Three Ways to Avoid Missed Customer Communications

Hospitality Tech

One survey of a 1,000 small businesses found that they use, on average, 11 channels each month to communicate with their customers. This fragmentation in communication is leading to mass disarray, confusion and lost opportunity.

article thumbnail

A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

article thumbnail

October 2023 Digital Issue

Hotelier Magazine

The arrival of fall means it’s time for Hotelier ’s Who’s Who Almanac issue featuring an indepth and comprehensive directory of the industry’s major hotel brands. The issue also contains the hugely popular Who Owns What? poster, which demystifies the complex Canadian hotel landscape. Find out what the relationship is between owners, franchisors and management companies and keep this important reference tool close at hand to better understand the dynamic and ever-changing hotel landscape.

Closing 59
article thumbnail

HB on the Scene: Q+A with Afshin Kateb

Hotel Business

VP, Content & Partnerships Christina Trauthwein speaks with Afshin Kateb, CFO/head of hospitality, Palladius Capital Management, about the health of the U.S. investment market, which markets are attracting the most capital and the outlook for the year ahead. The post HB on the Scene: Q+A with Afshin Kateb appeared first on hotelbusiness.com.

Market 59
article thumbnail

Unlocking the Potential of Email Marketing in the Travel Industry

Q4Launch

Have you ever questioned the effectiveness of email marketing? Don't let the rumors fool you - email marketing is still a powerful tool in the world of business. In fact, a well-crafted email can lead to an unplanned purchase and ultimately boost your sales. While some companies may misuse this marketing strategy, it's up to you to use it effectively and ethically.

article thumbnail

Lodging Dynamics adds ninth SoCal hotel

Hotel Business

Lodging Dynamics Hospitality Group has been appointed to manage the Residence Inn by Marriott Los Angeles/Redondo Beach. This hotel is the ninth managed by the company in Southern California and one of several Southern California hotels developed and owned by Mogul Capital. Located in the South Bay neighborhood, the two-story, 248-suite property is near Redondo Beach Pier; neighboring Manhattan and Hermosa Beaches; and LAX airport.

Hotels 59
article thumbnail

ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

article thumbnail

Why Reviews Management Matters for Short-Term Rentals

TravelNet

Reviews Management: Quick Summary Careful management of guest and host reviews is vital to the success of a modern short-term rental business. From establishing trust to meeting expectations, your review game has to be on point. But many property management companies dedicate hours each week to it, begging the question, do the benefits justify the time investment?

article thumbnail

Marriott appoints Louise Bang

Hotel Business

Marriott International in the Caribbean and Latin America (CALA) has revealed strategic changes to its leadership team. Louise Bang , who until now served as regional VP, sales and distribution for the region, will become chief sales and marketing officer, taking over from Diana Plazas-Trowbridge , who advanced her career within the company to the role of SVP/global brand leader, and will now oversee Marriott International’s select-service brands globally.

Sales 59
article thumbnail

How hotels can benefit from EV charging stations | Mews

Mews

EV charging is a non-negotiable hotel feature for guests traveling in electric vehicles. As a hotel with electric car charging, you can stand out from the competition and monetize an additional service.

Hotels 52
article thumbnail

WaterWalk opens LIVE | STAY property in Jacksonville

Hotel Business

WaterWalk has opened its first property in Florida and its newest property under the brand’s Gen 2.0 LIVE |STAY model, WaterWalk Jacksonville, located in the Deerwood neighborhood, southeast of downtown Jacksonville. “Jacksonville is a hub for travel, business, education and everywhere in between,” said Mimi Oliver, CEO, WaterWalk. “Whether providing flexible accommodations for University of North Florida visitors, military families of the nearby Jacksonville Naval Air Station, traveling n

article thumbnail

Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

article thumbnail

Lunchbox Announces New Food Tech Council With Top Leaders to Advise on Future Enterprise Innovation for Restaurants

Hospitality Tech

Amy Hom, Anand Gala, Geoff Alexander, among other leaders join the Lunchbox Food Tech Council, advising the company on future innovation as they move upmarket with enterprise offerings.

52
article thumbnail

Hunter brokers sale of Atlanta Hampton Inn

Hotel Business

Hunter Hotel Advisors has brokered the sale of the Hampton Inn & Suites Atlanta Airport/Camp Creek Parkway. Logos Hotels purchased the property from BPR Properties. Mayank Patel, SVP, Hunter, arranged the sale for BPR Properties in North Carolina. “Mayank and his team once again proved their status as one of the premier advisory firms in the hospitality industry,” Birju Patel, president, BPR Properties.

Sales 59
article thumbnail

Christopher Bloore Steps Down as President and CEO of TIAO

Hotelier Magazine

TORONTO — The president and CEO of the Tourism Industry Association of Ontario (TIAO), Christopher Bloore, is stepping down from his role on December 31 as he returns permanently to the U.K. He is leaving the organization after nearly three years, having led the organization through the COVID-19 pandemic and the beginning of the recovery period. “One thousand, three hundred and nine days ago I started my first working day for TIAO.

Tourism 52
article thumbnail

Was sind First-Party-Daten und warum sind sie für Hoteliers wichtig?

Revinate

Bevor Gäste in Ihrem Hotel ankommen, haben sie bereits eine klare Erwartung: Sie wollen ihren Aufenthalt genießen. Aber jeder Gast hat seine eigenen Bedürfnisse und Ansprüche. Wie können Sie all diesen gerecht werden und gleichzeitig sicherstellen, dass Ihre Gäste zufrieden sind? Indem man die Gäste besser kennenlernt. Die beste Möglichkeit, dies in großem Umfang zu [.

Hotels 52
article thumbnail

How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.