Mon.Aug 14, 2023

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Travel Agents File Ticket Pricing Complaint Against American Airlines

Skift Blog

Skift Take: Ticket pricing data appears to be a commodity in itself, as tech upgrades potentially limit access to fare availability — with travel agents complaining it impacts their ability to do their job effectively and leads to higher fares for consumers.

Travel 227
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Four Seasons Signature Collection Brings the Perfect Sleep Home

Hospitality Net

As the world’s leading luxury hospitality company, Four Seasons commitment to a perfect night’s sleep runs deep. Launching today, the brand’s "Dreams Belong Everywhere" retail campaign places a spotlight on the renowned Four Seasons Signature Sleep collection, loved by guests around the world, and accessorized by a curated selection of best-selling products that have been designed to the highest standards for distinguished living.

Retail 206
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GM Q&A: Eric Hallin, The Legend Chiang Rai Boutique River Resort and Spa

Hotel Management

I’ll never forget the look on his face. I really should have known better. Please let me explain. Eric Hallin, old-school GM extraordinaire, was walking the floor of Sala Rim Nam, the breezy open-air terrace restaurant at The Legend – Chiang Rai, addressing every guest in turn with the easy charm developed in a lifetime in hospitality. I’ve stayed at hundreds of hotels in this job, yet this is a practice all too rare in the modern age of ‘turn and churn’ where guests are checked in and out

Resorts 130
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Generative AI Will Reorient Guest Behavior Around Chatbots

Hospitality Net

There’s a sea change for the travel world happening on the heels of this year’s AI craze, but like previous innovations, we may be overestimating its impact in the short term and underestimating its impact in the long term. To see just how much generative AI will change how travelers find their accommodations and the level of service that guests will come to expect, we must first look back to inventions in the near past to build a trendline for what’s coming.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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What the latest wage increases mean for hotels

Hotel Management

The latest minimum wage and award wages increases are set to have a substantial impact on hotel profitability. Lightspeed APAC, Managing Director, Andrew Fraser, shares an insight into the latest changes and what employers can do to manage these rising costs. What important changes came into effect on July 1? As of July 1, the Fair Work Commission (FWC) has implemented new policies that grant Australian minimum wage workers an 8.65% wage hike.

Retail 130
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Sabre launches Lodging AI, expanding its suite of intelligent solutions powered by Sabre Travel AI™

Hospitality Net

Sabre Corporation (NASDAQ: SABR), a leading software and technology provider powering the global travel industry, today announced the availability of Lodging AI, marking the introduction of its Sabre Travel AI™ capabilities in the lodging sector and enhancing the power of Content Services for Lodging.

Travel 184

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Expedia and Booking Test the Limits of AI Technology

Hospitality Net

The chief executives of the U.S.’s leading travel companies, Booking Holdings and Expedia Group, are optimistic about the prospects of generative AI. However, they emphasize that this emerging technology requires further fine-tuning.

Travel 167
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Skift India Report: MakeMyTrip Partners With Tourism Ministry

Skift Blog

Skift Take: Given travelers’ demand for exciting alternatives to the packed streets of tourist hotspots, India’s best kept secrets are now waiting for new stories to tell.

Tourism 130
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Business travel recovery stalls as companies seek to cut costs and emissions

Hospitality Net

The recovery in business travel has stalled this year amid record price rises for premium flights and growing pressure on big companies to cut their carbon emissions.

Business 171
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The CEO’s checklist for building a profit-oriented hotel team

eHotelier

It's not about how much money comes in but how much we keep. To move away from solely focusing on total revenue and prioritizing profitability requires careful analysis, strategic decision-making and aligning efforts across your team.

Revenue 98
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Espire Hospitality Group (India) Opens Country Inn Premier – The Prominence, Dehradun

Hospitality Net

Espire Hospitality Group, one of India’s leading hospitality companies announced the opening of its second property under their upscale brand ’Country Inn Premier’ in Uttarakhand, ’Country Inn Premier - The Prominence, Dehradun’. Nestled in the foothills of majestic Himalayas, this upscale hotel offers a perfect blend of contemporary aesthetics and enriching experiences, coupled with the brand’s signature heartfelt hospitality.

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Rooftop revenue: How to maximize your hotel spaces

Mews

Looking for ways to maximize your hotel's rooftop revenue? Rooftops are prime real estate, so let's explore how to turn them into an additional revenue stream. From theme parties to pop-up restaurants to live music, rooftops can host a variety of events.

Revenue 98
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TravelAds and Accelerator: Powerful hotel visibility boosters

Hospitality Net

Booking a hotel is one of the most important choices travelers make when planning a trip. With millions of choices available, the range of hotel options can seem overwhelming. And as people look to book, they are often only seeing properties that land near the top of the search sort. The good news is that when it comes to hotel advertising, we offer two solutions to help properties gain a visibility boost with travelers: TravelAds Sponsored Listings and Accelerator.

Hotels 130
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International travel pushes Portuguese hotel bookings to new heights

SiteMinder

Barcelona, Spain – Building international booking volumes remain the driving force behind Portugal’s booming summer of travel. This is according to new data from SiteMinder, the world’s leading open hotel commerce platform. So far in August, over 77% of the reservations made to Portuguese hotels have come from foreign guests, compared to 75% in August last year and 64% in 2021.

Travel 97
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Seen & Heard at HITEC 2023

Hospitality Tech

Technology leaders agree that AI will continue to be a driving force in hospitality tech, but don't forget about the possibilities that virtual reality, robotics, modernized workforce management technologies and even holograms can offer.

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Accor to Manage Historical Hotel Magyar Király in Hungary

Hotel News Resource

Thanks to the agreement signed with the owner, Balance 99 Zrt., the group will franchise the unique historical four-star Hotel Magyar Király in the heart of Székesfehérvár, in the renewed historic area of the city.

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3 Features of a Recession-Proof Restaurant Loyalty Program

Hospitality Tech

With these pillars, a restaurant can ensure its loyalty program is recession-proof and continues to drive customer retention and grow revenue.

Revenue 97
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Maple Leaf Inn

Webrezpro

Take the kids to stay and play at Maple Leaf Inn in Lake Placid, NY. They have a smorgasbord of outdoor activities, from water skiing to actual skiing. Or you can catch a hockey game at the nearby Olympic Arena. The inn itself comes with free parking and free Wi-Fi.

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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Innovator Develops, Scales Payment Tech

Hospitality Tech

Priyanka Mehra, Director of Product Management, Olo, is helping to bring modern payment innovations to the restaurant industry.

Scale 95
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Do Hotels Need Humans Anymore in the Guest Journey?

Demand Calendar

The principles of good service remain constant, even as delivery methods evolve. With the emergence of mobile apps, digital kiosks, AI-driven chatbots, and service robots, guest experiences are being redefined. But in this digital age, hotels must find a balance between offering tech-driven conveniences and retaining the warmth of human interaction.

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Drive-Thru Innovations Enhance CX

Hospitality Tech

QSRs are leaning into technology to drive convenience, speed, accuracy and overall CX.

98
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Travel Intentions - Revenge Travel Isn't So Exciting Anymore - Washington Post

Hotel News Resource

It’s been a sizzling summer of travel, but this will likely be the peak of the post-pandemic boom. As longer nights start to draw in, the urge to splurge on pricey trips is bound to fade.

Intent 72
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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Wendy's Next Gen Location Includes New Kitchen Innovation

Hospitality Tech

Wendy’s restaurants featuring the global next gen design standard include self-order kiosks, conveniently located passthrough order pick-up shelving, and dedicated parking for mobile order pickup.

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Hilton to Bring Its Hilton Hotels & Resorts and Canopy by Hilton Brands to Abha City, Saudi Arabia

Hotel News Resource

Hilton has signed two new properties to open in 2026 under its Hilton Hotels & Resorts and Canopy by Hilton brands: Hilton The Point Residences and Canopy by Hilton The Point

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Pacific Pearl Hotels Modernizes its Financial Management Solution Systemwide

Hospitality Tech

Independent hotel management company is leveraging the PVNG enterprise accounting solution from Aptech, and soon plans to add Aptech’s business intelligence solution, Execuvue, at select hotels.

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How the Hospitality Industry Can Make Smart Staffing Adaptations

Hospitality Taskforce

If you’re a property manager, you’ve almost certainly experienced the effects of staffing shortages. The hospitality industry has been struggling to keep up with demand post-pandemic, and the combination of increased demand and worker shortages is challenging (to say the least). When you’re looking for ways to improve efficiency and reduce inflationary pressures , hiring for temporary hospitality jobs can be a winning strategy.

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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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Rockwell Group reimagines Boca Raton Resort

Hotel Designs

Hotel Designs Rockwell Group reimagines Boca Raton Resort Rockwell Group reimagines Boca Raton Resort In celebration of the historic hotel’s 100th anniversary, Rockwell Group completes an inspired redesign of Boca Raton, uncovering historic details and adding modern luxury… Leading New York-based architecture and design studio, Rockwell Group , has completed the interiors for the guestrooms and many of the premiere amenity and dining venues at The Boca Raton in Florida , which was original

Resorts 52
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Booking.com Owner Sued by Texas on Alleged Deceptive Practices - Bloomberg

Hotel News Resource

The state claims in a lawsuit filed Thursday that the big travel reservations company leaves mandatory fees out of the prices it advertises, presenting falsely lower rates to prospective guests.

Travel 52
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Case study: TREND Mosaics goes green in a statement kitchen

Hotel Designs

Hotel Designs Case study: TREND Mosaics goes green in a statement kitchen Case study: TREND Mosaics goes green in a statement kitchen Settling on bottle greens and golds for an overall vision of the bar and social space, the the final interpretation was left to TREND to work its mosaic magic… Bringing a dark 15th century kitchen up to date and making it part of a modern home demanded some bold decisions.

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HVS India - Is It Time to Adopt a Fresh Perspective on Hotel Banquets? - By Mandeep S Lamba, Dipti Mohan and Dhwani Gupta

Hotel News Resource

Hotels have an edge over independent banquet halls when it comes to holding events because of their superior infrastructure, safety standards and brand image. However, with the evolving guest preferences and technological advances, it's time for hotels to throw out the old playbook and approach banquets with a fresh perspective, welcoming a new era of hospitality.

Events 52
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How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.