Mon.Apr 08, 2024

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2024 Outlook: Profit Trends Should Stabilize, Despite Lingering Challenges

Lodging

While there are still many unknowns regarding the economy, STR’s data points to further stabilization for the U.S. hotel industry. Aligned with record highs in ADR and RevPAR, total revenues and profits were strong in 2023, well above 2022 and only slightly below 2019 levels. Total revenue per available room (TRevPAR) grew by 10 percent compared to 2022, and with a more normalized growth rate in total expenses per available room (up only $13 in […] The post 2024 Outlook: Profit Trend

Revenue 278
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Customer Experience in the Age of AI

Hospitality Net

HSMAI Staff recently had the opportunity to chat with David C. Edelman, a speaker at the HSMAI Commercial Strategy Conference, June 25-26 in Charlotte. David is author of the upcoming book, Personalized: Customer Strategy in the Age of AI, and is a sought-after advisor on digital transformation and marketing. As CMO, David guided Aetna (now part of CVS Health) through becoming a digitally oriented, customer-centric brand.

Market 274
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Kimpton Las Mercedes to Serve as Brand’s First Hotel in the Dominican Republic

Lodging

ATLANTA—Kimpton Hotels & Restaurants, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, announced it will open a new boutique hotel in Santo Domingo. Marking the brand’s first property in the Dominican Republic, Kimpton Las Mercedes will complement its surroundings while serving as an exploration point. The hotel is poised to open in the summer of 2024.

Resorts 264
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Hoteliers to Gather in Toronto for Maestro PMS’s Sold Out ‘Accelerate 2024 Users Conference’; Game-Changing Tech to be Showcased

Hospitality Net

Markham, Ontario, April 9, 2024 — Next week users of the widely popular Maestro PMS platform, a Web Browser based cloud and on-premises all-in-one property-management system, will gather at the King Edward Hotel in Toronto for the SOLD OUT “Accelerate 2024” users conference. The four-day event, to be held April 15 to 18, will enable attendees to exchange ideas, build alliances, and leverage innovative tools and actionable business strategies to capitalize on their Maestro PMS investment.

Events 264
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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MakeMyTrip Goes Global: Expands Reach from 3 Countries to 150

Skift Blog

Skift Take: Having ticked the regulatory compliance boxes, MakeMyTrip is now ready to make its big international debut, with the spotlight shining on the Indian diaspora.

Travel 289
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Fairfield by Marriott Opens In Copenhagen for its European Debut

Hospitality Net

Fairfield by Marriott, part of Marriott Bonvoy’s global portfolio of over 30 extraordinary hotel brands, announces its debut in Europe with the opening of Fairfield by Marriott Copenhagen Nordhavn. Situated in Copenhagen’s vibrant North Harbour district, the opening marks a momentous milestone for the trusted brand and its continued global growth. Fairfield by Marriott is the second largest brand within Marriott Bonvoy’s global portfolio with a footprint of over 1,290 open hotels and a healthy p

Pipeline 262

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Hoteliers to Gather in Toronto for Maestro PMS’s Sold Out ‘Accelerate 2024 Users Conference;’ Game-Changing Tech to be Showcased

Hospitality Net

Markham, Ontario, April 9, 2024 — Next week users of the widely popular Maestro PMS platform, a Web Browser based cloud and on-premises all-in-one property-management system, will gather at the King Edward Hotel in Toronto for the SOLD OUT “Accelerate 2024” users conference. The four-day event, to be held April 15 to 18, will enable attendees to exchange ideas, build alliances, and leverage innovative tools and actionable business strategies to capitalize on their Maestro PMS investment.

Events 261
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Agoda to Promote Tourism in Goa Under New Deal – India Report

Skift Blog

Skift Take: Goa is seeking to reinvent itself as a year-round destination. Its partnership first with MakeMyTrip and now Agoda is a step towards being known for more than just its beaches.

Tourism 265
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Vibe Hotel Melbourne Docklands Officially Opens For Business

Hospitality Net

TFE Hotels has put their stamp in Docklands… quite literally… with the rebranding of the 273-room Vibe Hotel Melbourne Docklands, which officially welcomed its first guests, Aucklanders Lindy Catchpole and Roberta Donjeany yesterday afternoon.

Business 261
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Spirit Airlines Delays Airbus Deliveries and Furloughs Pilots to Boost Balance Sheet

Skift Blog

Skift Take: These two major developments suggest that Spirit Airlines management are taking the carrier's financial situation very seriously.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Hilton Accelerates Multi Brand, Multi Destination Expansion in Canada

Hospitality Net

Leading global hospitality company, Hilton (NYSE: HLT), continues to accelerate its development efforts in Canada. Following a year of rapid multi brand, multi destination growth with 10 new hotel openings, including the first Canopy by Hilton in Canada, Hilton ended 2023 with 180 open hotels in the country spanning more than 28,000 rooms across 11 brands.

Branding 260
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The Keys to Luxury: Michelin Debuts New Rating System For France’s Finest Hotels

Skift Blog

Skift Take: Michelin’s new Key ranking system is out in full force with 189 French hotels receiving an honor.

Hotels 299
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Company Culture Earns Hospitality America USA Today ‘Top Workplaces 2024’ Award

Hospitality Net

GREENVILLE, S.C. – April 9, 2024 – What earns a hotel company the best-place-to-work designation? For employees of Hospitality America, it is “culture and coworkers,” “flexible scheduling,” and “respect, understanding and value given to my work” that enabled the third-party hotel management company to win the coveted “Top Workplaces 2024” award, co-sponsored by USA Today and Energage™.

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Michelin Unveils New Hotel Rating System

Skift Blog

Skift Take: Today's podcast looks at Michelin's new ratings, Spirit's next steps, and Europe's short-term rental boost.

Hotels 270
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Design-Led Locke Set To Expand In Lisbon, Portugal

Hospitality Net

Lifestyle aparthotel brandLocke will this summer expand into Portugal with the opening of its sixteenth property, Locke de Santa Joana in Lisbon.Located in the city’s vibrant centre, a stone’s throw from Lisbon’s iconic boulevard, Avenida da Liberdade, theproject is Locke’s biggest to date;comprising 370 apartments, hotel rooms, penthouses, and suites across nine floors, alongside social spaces including10 exciting new food & beverage outlets together with White Rabbit Projects and Spiritland, a

Events 255
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Airbnb and Rivals Sold 14% More Short-Term Rental Stays in Europe in 2023

Skift Blog

Skift Take: The data is limited to these four online travel agencies and doesn’t include other platforms and direct bookings.

Travel 283
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BCD Travel reveals the top destinations of 2023 for U.S. business travelers

Hospitality Net

According to BCD Travel’s Cities & Trends 2023 United States edition, Europe accounts for seven of the 10 most visited intercontinental cities for American business travelers, with London being the most popular. The report is based on BCD flight and car rental data in 2023 in the U.S.

Travel 246
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Miraj S. Patel Becomes Youngest Chairman in AAHOA History

Lodging

ORLANDO, Florida—Texas hotelier Miraj S. Patel, MBA, CHO, CHIA, was named the newest Chairman of the AAHOA (Asian American Hotel Owners Association) 2024-25 Board of Directors, and the youngest serving in this position in AAHOA’s 35-year history. Patel became Chairman at the conclusion of the 2024 AAHOA Convention & Trade Show in Orlando, Florida, which set a record level of exhibiting vendors and welcomed nearly 6,500 attendees.

Hotels 147
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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IHG Hotels & Resorts Named to Fortune 100 Best Companies to Work For®

Hospitality Net

IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, has been named to the Fortune 100 Best Companies to Work For® 2024 List by Great Place To Work® and Fortune magazine, coming in at No. 28. Earning a spot means that IHG Hotels & Resorts has surpassed rigorous benchmarks, establishing itself as one of the country’s best places to work.

Resorts 245
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Rockpoint and Highgate Announce Sale of Scottsdale Plaza Resort and Villas

Lodging

BOSTON, Massachusetts, and SAN FRANCISCO, California—Rockpoint and Highgate announced the sale of the Scottsdale Plaza Resort and Villas, a historic hotel in Paradise Valley, Arizona. Terms of the transaction were not disclosed. Centrally located in Paradise Valley, the Scottsdale Plaza Resort and Villas is a 404-room hotel with more than 50,000 square feet of event space, five pools, tennis courts, a fitness center, and spa amenities.

Resorts 147
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This London Hotel Cost 1 Billion Pounds to Build - Here’s Why It’s One of the City’s Best New Properties

Hospitality Net

In September 2023, one of the world’s leading luxury hotel brands expanded its portfolio of deluxe properties with the opening of The Peninsula London, a five-star development dripping in lion-guarded splendor.

Branding 245
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Pyramid Global Hospitality Shares U.S. Portfolio Expansion

Lodging

BOSTON, Massachusetts, and THE WOODLANDS, Texas—Pyramid Global Hospitality announced the expansion of its U.S. portfolio with the addition of properties from Florida to Hawaii. With new developments preparing to open, the company shared 11+ consecutive quarters of market share growth. Pyramid Global Hospitality—the company behind collections like Benchmark Pyramid Luxury & Lifestyle and Hamilton Pyramid Europe—welcomed nine properties to its U.S. portfolio.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Hotel101 Global Signs Definitive Merger Agreement With JVSPAC Acquisition Corporation To Publicly List On The Nasdaq

Hospitality Net

The Singapore-headquartered subsidiary of Philippine-listed investment company DoubleDragon Corporation, Hotel101 Global Pte. Ltd. and affiliates ("HOTEL101" or "HBNB") and JVSPAC Acquisition Corporation (Nasdaq: JVSA) ("JVSPAC") announced today that they have entered into a definitive merger agreement. Hotel101 is a hotel prop-tech operator pioneering a globally standardized, asset-light "condotel" business model.

Business 244
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In defense of tradition: Why hotels should resist the urge to change

eHotelier

The future of hospitality lies not in abandoning its roots in pursuit of novelty but in deepening its commitment to the principles that have always defined it: warmth, welcome, and a dedication to the well-being of every guest.

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It’s Time To Eliminate Generationalism in the Hotel Workplace: Myth of Generational Differences Has Been Busted by Research

Hospitality Net

As my frequent readers know, I have been bemoaning the myths that are thrown out as facts at conferences, podcasts, and in books and blogs that, at best, mislead hospitality leaders and at worst, lead to discrimination based on birth year. Generationism is harmful, just like racism and sexism. Worse yet, many of those spewing these falsehoods are making a handsome profit by doing so.

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Recommended Reads: Part 3

Hotel Designs

Hotel Designs Recommended Reads: Part 3 Recommended Reads: Part 3 Didn’t catch everything last week? We’ve got yo u covered… It’s a busy world, and with so much content out there, it’s easy to miss some of our most interesting and informative articles. That’s where our weekly ‘ Recommended Reads ’ comes in. Each week we’ll be curating a list of our top five articles you might have missed.

Branding 105
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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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Hyatt’s Inclusive Collection Expands in Mexico with Opening of Dreams Estrella del Mar Mazatlán Golf & Spa Resort

Hospitality Net

The 358 suite, family-friendly, all-inclusive resort marks the first Hyatt branded property to open in the picturesque colonial town of Mazatlán.

Resorts 264
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Seros – a strong sculptural statement from Victoria + Albert

Hotel Designs

Hotel Designs Seros – a strong sculptural statement from Victoria + Albert Seros – a strong sculptural statement from Victoria + Albert Unveiled! Leading up to Salone del Mobile in Milan, Victoria + Albert has launched Seros – a bath and basin collection developed with renowned British sculptor, Sophie-Elizabeth Thompson… Victoria + Albert has been a pioneer of freestanding bath design, using its proprietary material, Quarrycast, made from Volcanic Limestone.

Consumer 105
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RateGain is Now Available on Oracle Cloud Marketplace

Hospitality Net

RateGain Travel Technologies Limited, a global provider of AI-powered SaaS solutions for travel and hospitality and a member of Oracle Partner Network (OPN), today announced that its connectivity platform is available on the Oracle Cloud Marketplace and can be deployed on Oracle Cloud Infrastructure (OCI) and integrated with the Oracle OPERA Cloud via the Oracle Hospitality Integration Platform (OHIP).

Travel 234
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U.S. Hotels Projected to Pay Record Taxes and Wages in 2024 According to AHLA Analysis

Hotel News Resource

America's hotels are projected to generate record levels of federal, state, and local tax revenue this year while paying employees historic totals of wages, salaries, and other compensation, according to state-by-state projections released today by the American Hotel & Lodging Association.

Revenue 105
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How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.