Wed.Sep 06, 2023

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Introducing Skift’s New Editor-in-Chief: Sarah Kopit

Skift Blog

Skift Take: On our quest to become *the* most influential force in the global business of travel, we're bringing in new top leadership for editorial. Excited to build the next phase of Skift with Sarah and Lex.

Travel 341
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Announcing the opening of SO/ Uptown Dubai

Hospitality Net

Making its stylish debut within Dubai’s up-and-coming new smart district, SO/Uptown Dubai brings a slice of avant garde living, unique identity, and design narrative to DMCC’s Uptown Dubai district with luxurious, sartorial guestrooms, distinctive dining experiences and breath-taking views of the city’s skyline.

Dining 304
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Mastercard Executive Shares 6 Key Insights Shaping Indian Travel Trends

Skift Blog

Skift Take: India's tourism market has made significant strides post pandemic, with a growing appetite for diverse experiences, authenticity and wellness. The world should recognize and cater to India's evolving preferences.

Tourism 310
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Harbor Country Chamber to Snip Ribbon at The Neighborhood Hotel in New Buffalo, Michigan

Hospitality Net

September 19, 2023 - New Buffalo, MI Neighborhood Hotels will swing open the doors to their new location, Neighborhood Hotel New Buffalo amidst the charming bustle of the downtown at 18 W Merchant Street. The public is invited to tour the newly remodeled inn at their Open House on Tuesday, September 19th from 5:00 pm – 6:00 pm (EDT). The Harbor Country Chamber of Commerce will perform a ribbon-cutting ceremony at 5:00 pm.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Trivago’s Hail Mary: Go Big Again in TV Advertising

Skift Blog

Skift Take: There will be many struggling companies that will be watching this Trivago experiment to go really big in brand advertising. Is a second time the charm?

Branding 310
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The Biggest Opportunity in Customer Service

Hospitality Net

I was asked the same question three times in the last week: What is the biggest opportunity in customer service? If you had asked me this question a month ago – or asked it a month from now – there could be a different answer. But today’s answer is not just timely, but also timeless.

Services 246

More Trending

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Like Home but Better: What Today’s Luxury Travelers are Looking for

Hospitality Net

Ultra-luxury travel is no longer a hobby exclusive to the baby boomer generation of retirees. Today’s affluent shoppers and hotel guests look different than 10-20 years ago. With the rise in social media and influencer culture, travel is now something younger generations are taking advantage of. What was once dominated by the 55+ community is now an audience spanning generations, values, incomes, and expectations of the luxury market.

Travel 246
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3 U.S. Airlines Issue Warnings About Higher Third Quarter Fuel Costs

Skift Blog

Skift Take: Despite a boom in air travel this summer, major airlines still haven't been able to overcome some of the most pressing challenges they've faced in recent years. So look for them to recoup some of the surging costs in the form of higher airfares.

Travel 246
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Canadian Hospitality Market Witnesses Robust Recovery

Hospitality Net

Recent data on the performance metrics of the Canadian hospitality market reveals a compelling story of resilience and recovery tinged with a note of warning on bottom-line conversion. Amidst global challenges, the industry has demonstrated its tenacity, with the Total Revenue Per Available Room (TRevPAR) metric taking center stage in this narrative.

Market 246
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New York City’s Short-Term Rental Verification System Fails to Launch

Skift Blog

Skift Take: Today's edition of Skift's daily podcast looks closer at New York's short-term rental verification process and U.S. cities' tourism recovery.

Tourism 246
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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The 7 Essential Ingredients to Dominate the Hotel Groups Market

Hospitality Net

During my many trips over the past few months encompassing the US, the Middle East, and APAC, I have seen firsthand that the groups, events, and meetings are again back in full swing. However, the return of group business is not without challenges, including staffing shortages, inexperienced staff and planners, cost increases, supply chain issues, and short lead times.

Market 246
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Expedia Carries Out More Layoffs, Makes Exec Changes

Skift Blog

Skift Take: It's the latest in a number of layoff rounds over the past three years.

Travel 330
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Fresh Hotel Athens: Celebrating Contradictions

Hospitality Net

Working with renowned Italian interior designer Paola Navone’s Otto studio, Fresh Hotel in Athens debuts a bold expansion and fresh new look. Connecting its original modernist building with a neighboring neoclassical structure, the hotel now opens to one of the city’s most historic boulevards and features a brand-new restaurant, roof terrace, and 15 additional guestrooms—many of which boast views of the Acropolis.

Hotels 244
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Skift India Report: G20 Summit Weekend Drives Demand for Short Getaways

Skift Blog

Skift Take: Domestic airlines and hotels are reaping the benefits of the noticeable increase in bookings for weekend getaways.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Rethinking Holiday Posts: Are They Worth It?

Hospitality Net

As a B2B marketing consultant to hospitality companies, LinkedIn is one of my most important tools. Companies can post content on the platform and reach a business audience, rather than the mixed bag on other social sites. After managing multiple company and organizational pages on LinkedIn, I’ve observed that holiday posts might not necessarily bolster a brand’s image; in fact, they might harm it.

B2B 244
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The Three Pillars of Hospitality

Hotel Financial Coach Blog

The Three Pillars of Hospitality The Guests, The Colleagues and ??? Purchase on Amazon in paperback, hardcover or Kindle format Complimentary Discovery Call – [link] Video Course Links: [link] [link] Be sure to check out my other services on the links below. On-line Strategic Hospitality Financial Leadership Workshops The 3 Month 1-1 Financial Leadership Mentoring […] The post The Three Pillars of Hospitality first appeared on Hotel Financial Coach.

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Special Report Highlights Hotel Investor Attitudes, Opportunities for Revenue Management Technology

Hospitality Net

IDeaS, a SAS, company, the world’s leading provider of hotel revenue management software and services, released a special report in line with industry budget season. The report “Unlocking Hotel Performance: The Power of Revenue Management Technology Today,” includes key insights into how investors view revenue technologies, the role of artificial intelligence in hospitality, and how technology is reshaping hospitality commercial organizations.

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Hotel guest profiles and how you can connect with them?

eHotelier

Hotel guest profiles and how you can connect with them? - Insights How you profile your guests – or segmentation as it is popularly called – defines the effectiveness of your marketing.

Market 119
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Absolute Hotel Services and Artotel Group Indonesia Sign Strategic Alliance

Hospitality Net

Absolute Hotel Services, a leading hospitality management and branding company in Asia, is proud to announce the establishment of a significant strategic alliance with Artotel Group, a leading Indonesia-based hospitality management company with a creative lifestyle and community at its core, aimed at ushering in a new era of collaborative growth and expansion.

Services 238
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Build a Cohesive Customer Experience Using the Tools You Already Have

Hospitality Tech

Optimizing the solutions you already have and empowering your teams to work more collaboratively will allow you to streamline and harmonize the customer experience delivery without revamping your entire system.

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andBeyond Opens FIrst Lodge in Asia

Hospitality Net

andBeyond celebrates the launch of its first lodge in Asia, andBeyond Punakha River Lodge, situated in the Himalayan kingdom of Bhutan. Located on the banks of the Mo Chu River in the Punakha Valley, the lodge features six tented suites, as well as a two-bedroom villa with a private pool and a one-bedroom villa, which boasts a plunge pool / hot tub, depending on the season.

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Hotel promotions: Ideas to boost bookings

SiteMinder

What are hotel promotions? Hotel promotions are tailored offers aimed at attracting guests and enhancing bookings. Often, they are built around particular themes, such as the season, a local event, or a holiday (e.g. Valentine’s Day or Christmas). These are not merely discounts on room rates; they can be comprehensive packages that include additional amenities such as complimentary breakfast, spa credits, or exclusive experiences like guided city tours.

Hotels 105
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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Doug Kennedy Announces Next Topic in His Webcast Training Series: Train Your Team to Use the Language of Hospitality

Hospitality Net

Kennedy Training Network Inc. (KTN) announced today the topic for Doug Kennedy’s next training webcast, which this month features a hospitality theme: Train Your Team To Use The Language of Hospitality, scheduled for Monday, September 11 from Noon – 12:40pm.

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Tables set for any occasion from Vaughan

Hotel Designs

Hotel Designs Tables set for any occasion from Vaughan Tables set for any occasion from Vaughan With a range of tables and chests in a variety of finishes and materials, designers can look to Vaughan for an impressive solution to both traditional and contemporary hotel work spaces… Furniture has been part of the Vaughan collections for many years, complementing and providing the perfect setting for its renowned lighting designs.

Events 105
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To regain primacy in travel planning, hotels must offer something that competing digital intermediaries cannot

Hospitality Net

From a consumer perspective, travel planning opportunities are ubiquitous – many major digital platforms offer some sort of travel planning, whether it be Google, Uber, or even major banks. For hotels, however, it means they face significant challenges in customer acquisition. Third party encroachment on the customer booking journey means higher costs required to achieve visibility in in the eye of the consumer.

Travel 235
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How Generative AI Maximizes the Direct Channel with Tata Crocombe

Hospitality Tech

Crocombe offers hotelier experience stemming from the firsthand results of experimenting and deploying GenAI at his private island resort and two beach resorts in the Cook Islands in the South Pacific.

Resorts 98
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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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The Power of Choice: Pick Your Room, Packaging, and Profitability Drive Revenue and Delight Guests

Hospitality Net

If you take a trip to your local bakery and – after a moment in line spent surveying the mouth-watering array of carefully curated treats – ask for one of the tarts at the front of the display, the cashier will most likely reply with, “Which one?”. Suppose you are a remote worker who occasionally frequents your company’s nearby office by booking a desk using a tool like SpaceIQ.

Revenue 225
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Travel Outlook partners with Thrio to advance the travel industry customer service experience

eHotelier

Travel Outlook, The Premier Hotel Call Center™, is pleased to announce a partnership with Thrio, a revolutionary contact centre platform making waves in the customer service industry.

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Whistle for Cloudbeds Expands Worldwide

Hospitality Net

Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, today announced the worldwide availability of Whistle for Cloudbeds, the company’s award-winning guest communication platform.

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How the staycation trend can increase hotel bookings

SiteMinder

What are staycations? For guests, a staycation is the perfect blend of convenience and escape, offering a holiday experience without the need for long-distance travel. It’s a trend that has seen locals becoming tourists in their own cities, or within a short drive from home. For hoteliers, this opens up a new avenue of guests who are looking for quality experiences without the fuss of airports or lengthy road trips.

Hotels 97
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How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.