Thu.Jan 12, 2023

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Q&A: What Does an Event Planner Do?

Social Tables

Whether planning private celebrations, non-profit fundraisers, or corporate conferences, the goal of the event planner is to visualize their client’s idea and then bring that vision to life. But how do event planners accomplish this task? What does an event planner do, exactly? In this article, we break down what event planning is. We look at the duties, skills, and experience required in professional event planning, as well as a variety of planning specialties.

Events 145
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Top 10 Ways To Use F&B Data To Improve Guest Experience

Refine

Hoteliers and restaurateurs are constantly looking for ways to improve their guest experiences. Why? They want to provide guests with a memorable dining experience, and they want to ensure that they get repeat visitors. And guess what? The F&B data they've automatically collected from their POS system or advanced reservation platform is key in improving.

Dining 111
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HB Exclusive: Sonesta makes lifestyle brand The James available for franchising

Hotel Business

Sonesta International Hotels Corporation has expanded its global development strategy to include The James brand as part of the Sonesta Franchise portfolio in the U.S. and in Latin America, offering franchisees a high-end lifestyle option in top urban and resort destination markets. The rights to The James brand were added to the Sonesta portfolio of hotels when the company purchased four hotels in April 2022 in its return to New York City. “We have pretty clean lines up and down the food

Branding 105
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The Top Interview Questions for Today’s Hotel Managers

Horizon Hospitality

A career in hotels tends to come with frequent promotions, property transfers, ownership changes, or company changes. With these changes often come interviews. Meaning most hotel managers are well-versed in not only conducting interviews but also being interviewed themselves. But even the most seasoned hotel leader needs to anticipate and prepare for interview questions that dig deeper than the experiences on a resume.

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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IHG opens new global HQ

Hotel Business

IHG Hotels & Resorts has formally opened its new global headquarters in Windsor, U.K. Having started life as an FTSE-listed company in Windsor in 2003, IHG returns to the historic town for its next chapter after being based for the past 15 years in Denham, Buckinghamshire, U.K. The building represents not only the company’s global headquarters, but also the head of its Europe, Middle East, Asia and Africa region, helping serve an international business that has more than 6,000 hotels across

Closing 59
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Hotel Staffing Shortage: How to Leverage Tech to Create Efficiency with Lean Teams

Intelity

A September 2022 survey by the AHLA saw 87% of hotel respondents reporting staffing shortages. Could hotel technology be the answer to the hotel staffing shortage? Whether a boutique B&B, a multi-property chain, or a sprawling tropical resort, the industry is continuing to face a massive hotel staffing shortage post-pandemic. A survey of 200 hoteliers conducted by the American Hotels and Lodging Association (AHLA) in September 2022 saw 87% of respondents reporting experiencing a staffing sho

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Amadeus and Key Data Announce Business Intelligence Partnership

Amadeus Hospitality

The combination of forward-looking market insights will produce the industry’s most accurate view of worldwide air, hotel, and alternative accommodations bookings. January 12, 2023 – As travel trends continue to evolve, so have the lodging options available to travelers. From hotels to short-term rentals, travelers have more choices than ever.

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Julie Arrowsmith appointed G6 Hospitality interim CEO

Hotel Business

G6 Hospitality LLC , the parent company of Motel 6 and Studio 6 brands in the U.S. and Canada, has named President/CFO Julie Arrowsmith to the position of president/interim CEO. Rob Palleschi will step down as the company’s CEO, effective immediately, as he transitions to the position of CEO of American Campus Communities, a student housing manager, owner and developer.

Motels 52
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Royal Flush! – hotelkit ranks first in 5 categories at Hotel Tech Awards

eHotelier

hotelkit ranks first in all nominated categories once again.

Hotels 52
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How PMS and POS Solutions from Single Vendor Improve Hotel Management

eZee Absolute

In the modern business world, technology plays a crucial role in enabling hotels to operate efficiently and effectively. And when we say technology, a PMS (Property Management System) and POS (Point of Sale) system can be particularly useful tools for managing and organizing hotel operations, improving the guest experience, and enhancing financial management.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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GuestRevu named best in class for the fourth time at HotelTechAwards

eHotelier

GuestRevu is honoured to announce our fourth win in the annual HotelTechAwards in both of our categories: Guest Feedback and Reputation Management.

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AKA opens second Boston property amid rapid expansion

Boutique Hotel News

US: AKA has announced the opening of Hotel AKA Boston Common, housed in the former Kimpton Nine Zero. The acquisition of the property is a result of a joint venture between AKA and Electra America Hospitality Group (EAHG) and marks EAHG’s seventh property. In August last year, EAHG acquired and converted the 225-room Loews Boston Hotel into the Hotel AKA Back Bay, marking AKA’s entry into New England.

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DSH Hotel Advisors arranges sale of two hotels

Hotel Business

DSH Hotel Advisors, a national hotel brokerage and advisory firm headquartered in Tampa, FL— specializing solely in hotel investment sales—revealed that Dennis S. Hopper , CCIM, managing principal of the firm, and Randy B. Taylor , VP, investments, arranged the sale of the 90-room Comfort Inn & Suites Fort Myers Airport for an undisclosed price on Dec. 22, 2022 , and the 104-room Ramada by Wyndham Davenport Orlando South on Dec. 28, 2022.

Sales 52
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Cendyn appoints CEO to spearhead future growth

Boutique Hotel News

Worldwide: Guest loyalty technology platform Cendyn has named Jack Blaha as its CEO. Blaha has worked with several technology companies including Lone Wolf Technologies, PeopleAdmin, Aptean and more. He joins Cendyn most recently from Khoros where he also served as chief executive officer. Cendyn appoints Blaha following a year of mergers and acquisitions.

Casinos 52
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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AHLA honors National Human Trafficking Prevention Month

Hotel Business

AHLA and The AHLA Foundation are once again recognizing National Human Trafficking Prevention month by participating in the U.S. Department of Homeland Security’s largest Blue Campaign initiative, #WearBlueDay, which was celebrated yesterday, National Human Trafficking Awareness Day. This kicks off a series of events and thought leadership activities in January to showcase the No Room for Trafficking (NRFT) program, a national effort that unites the hotel and lodging industries around collective

Events 52
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Sommerro extends offering with launch of Villa Inkognito

Boutique Hotel News

Norway: Launching in April 2023, Villa Inkognito will open next door to Sommerro in the centre of Frogner in Oslo’s West End. Villa Inkognito will be housed in a former private residence, which was originally built in 1870 as an office space for Oslo Lysverker administration, the city’s original electrical company. In 1980 the building was occupied by the Algerian embassy. .

Resorts 52
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Choice’s emerging markets team awards its first Ascend development agreement

Hotel Business

Choice Hotels International Inc. has finalized an agreement with The Brittano Group Inc. to develop a new member of the Ascend Hotel Collection in South Boston, VA: The Rook Hotels. The agreement marks the first Ascend hotel awarded through the company’s emerging markets franchise development program in 2022, as Choice advances its commitment to increase diversity across the hospitality industry.

Market 52
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Why Hotel Reputation Management Software is Key to Your Hotel Business

Hotelogix

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Hotels make emotion the new brand standard

Hospitality Today

Many hotels are fine-tuning what their brands stand for and how they communicate that message to guests

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TikTok's influence on travelers increased by 10% in 2022

Hospitality Today

Many business’ in the travel sector have used TikTok to reach a global audience due to the nature of the app

Travel 40
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Apple rolling out Business Connect

Hospitality Today

The company gives small businesses a direct link to its Apple Maps listings and a way around Google

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What's the best time to ask for reviews?

Hospitality Today

Some companies send review requests at a later point to revive customers’ memory of their experience

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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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Marriott calls on U.S. to end visa delays damaging tourism

Hospitality Today

For some countries the average wait times exceed 400 days, resulting in a huge loss of travel spend

Tourism 40
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Global tourism industry to get boost from Chinese travelers

Hospitality Today

WTTC expects exponential growth over the next decade mainly thanks to a boost from Chinese outbound travelers

Travel 40
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France set to be most visited country in the world by 2025

Hospitality Today

New data places the country ahead of competitor, Spain, which overtook France in 2021

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The new era of guest service isn’t just coming - it’s already here

Hospitality Today

The future of guest engagement is predominantly informed by word-of-mouth marketing shared across digital mediums

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.