May, 2024

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When an Airbnb Moves In Next Door, It’s Neighbor vs. Neighbor

Skift Blog

Skift Take: According to Airbnb lore, the short-term rental was born in 2007 when, “two hosts welcomed three guests to their San Francisco home.” Fast forward 17 years and Airbnb now has over 5 million hosts … and most all of them have neighbors. That’s led to some epic feuds.

Tourism 349
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Accommodation Australia CEO Michael Johnson announces retirement

Hotel Management

Popular hotel industry figure and CEO of the nation’s peak accommodation industry body, Accommodation Australia, Michael Johnson, has announced his retirement, effective July 31, 2024. Johnson spent four years as national and NSW head of Tourism Accommodation Australia before being appointed CEO of Accommodation Australia in January 2023 ahead of the amalgamation between TAA and Accommodation Association of Australia on 1 July 2023.

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IHG Partners with peer-to-peer fashion rental marketplace Pickle

Hospitality Net

As summer festival season heats up, IHG Hotels & Resorts is launching "The Festival Closet by IHG x Pickle*" a collaboration with Pickle, the premier peer-to-peer fashion rental marketplace. The new partnership allows guests to rent the most in-demand festival fashion for free, tapping into the trend of travelers choosing to experiment with bolder and more adventurous styles while on the go.

Resorts 299
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Labor Pains: Rising Wages, Difficulty Finding Employees Among Top Hotel Company Concerns

Lodging

While hotel executives concede that the labor market has improved since bottoming out during the pandemic just a few years ago, they still acknowledge that several challenges exist, not the least of which is rising wages as well as difficulty finding and retaining employees. Robert Habeeb, president/CEO, Maverick Hotels & Restaurants, confirmed that “labor has been the big story” during the post-COVID era and detailed how the market has evolved over the last few years. […] The post Lab

Hotels 289
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Hoteliers Prioritize Personalization as They Significantly Increase Investment, Finds New Amadeus Research

Amadeus Hospitality

New study reveals sector plans to increase investment in technology by 16% in the coming twelve months Personalization viewed as a key driver of commercial value for hoteliers, as 85% of hoteliers feel it could help deliver in excess of 5% in incremental revenue May 16, 2024 – The new report, Travel Technology Investment Trends 2024 , published today from Amadeus finds hoteliers expect to increase their investment in technology by an average of 16% over the coming 12 months, with one in fi

Upsell 130
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Mastering summer upselling: a comprehensive guide for hoteliers

eHotelier

With travelers from every corner of the globe eager to explore new destinations and create lasting summertime memories, hoteliers have a unique opportunity to boost revenue, enhance guest satisfaction, and craft unforgettable experiences through strategic upselling. During this season, demand for accommodations escalates, providing hoteliers with the perfect window to implement creative upselling strategies.

Upsell 124

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‘No tiers, no points, no unreachable goals’: TFE simplifies member program in global rollout

Hotel Management

TFE Hotels has overhauled its member offering and taken it global with the launch of a multilingual personalised rewards program. The new eClub Member Program, which was 12 months in the making, replaces the group’s previous subscription-based model with a more user-friendly experience, offering login functionality, multi-level user access in every time zone, and instant benefits.

Consumer 289
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IHG’s Caribbean presence expands into Turks & Caicos with three distinct luxury and lifestyle retreats

Hospitality Net

IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, today announced three signings across its fast-growing global luxury and lifestyle portfolio in Turks & Caicos for InterContinental Hotels & Resorts, Kimpton Hotels & Restaurants and Hotel Indigo. Developed in partnership with owner Molo Hotel Group and UK-based management group Lighthouse Hotel Management, both Slominski family owned companies, the resorts will mark IHG’s debut on the celebrated Caribbean island and are all

Resorts 299
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AHLA: U.S. Hotels Added 1,200 Jobs in April

Lodging

WASHINGTON—U.S. hotels added 1,200 jobs to their payrolls in April, according to the latest government data that shows employment in the industry is still far from pre-pandemic levels, reported the American Hotel & Lodging Association. Total hotel employment stands at about 1.92 million, according to the Bureau of Labor Statistics. That’s 193,600 fewer workers in the industry than in February 2020, just before the pandemic hit.

Hotels 296
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GBTA launches accessibility toolkit

Hotel Business

With an estimated 39% of business travelers reporting accessibility requirements that impact their travel experience, travel managers are seeking guidance to incorporate these needs into their corporate travel policies. To meet this need, the GBTA Foundation , the charitable arm of the Global Business Travel Association (GBTA) , has launched the GBTA Accessibility Toolkit , a guide to help travel managers and buyers create more accessible policies and practices in their business travel programs.

Travel 115
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Green check-in: strategies for hotels to adopt and promote sustainability

eHotelier

In the quest for a sustainable future, hotels play a pivotal role in setting a positive example for both guests and industry peers. By embracing energy-efficient technologies, reducing waste, conserving water, sourcing responsibly, engaging with communities, and adopting eco-friendly infrastructure, hotels can contribute significantly to global sustainability efforts.

Hotels 125
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Paris Tourism Chief: Olympics Is About Marketing, Not Visitor Numbers

Skift Blog

Skift Take: Corinne Menegaux says the 2024 Paris Olympics will be a global tourism advertisement for the City of Light, rather than driving massive tourism during the event itself.

Tourism 336
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A by Adina sets sail to Europe with Vienna hotel to open next year

Hotel Management

TFE Hotels is set to debut its premium A by Adina brand in Europe with the opening of A by Adina Vienna Danube in Austria in 2025. The flagship A by Adina Vienna Danube Hotel will be located inside Austria’s tallest residential tower, the award-winning riverfront precinct, Danubeflats. The Australian brand’s expansion into Europe comes three years on from its launch and coincides with development approval of a Sydney property – the 204-key A by Adina Sydney Central – as part of Australia’s bigge

Hotels 278
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The Growing Role of Digital Identity in Today’s Hotel Tech Stack

Hospitality Net

In a recent conversation between EHL professor Ian Millar and Pedro Torres, founder of Youverse, they explored the multifaceted concept of digital identity within the hospitality industry. Torres provided a comprehensive explanation of digital identity, emphasizing its role in securely verifying individuals online. He highlighted the potential applications in hospitality, such as personalizing guest experiences, expediting check-in processes, and enhancing security measures.

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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Leaning In: TPG’s Perelmuter Oversees Host of Changes, New Initiatives

Lodging

With its acquisition of Marshall Hotels & Resorts just over two years ago, TPG Hotels & Resorts entered a new era. A host of subsequent moves and ongoing initiatives demonstrate that the longtime owner/operator is clearly “leaning in” to the changes that are designed to take it to the next level. A recently launched division for independent and lifestyle hotels, a new operational hub in Dallas, and several key personnel additions are among the highlights […] The post Leaning In: TP

Resorts 293
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AHLA workforce report: Hotels add 1,200 jobs in April

Hotel Business

U.S. hotels added 1,200 jobs to their payrolls in April, according to the latest government data that shows employment in the industry is still far from pre-pandemic levels. Total hotel employment stands at about 1.92 million, according to the Bureau of Labor Statistics. That’s 193,600 fewer workers in the industry than in February 2020, just before the pandemic hit.

Hiring 115
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The top wellness trends for 2024

eHotelier

In recent years, the emergence of ‘wellness’ – a broader concept encompassing mental and physical wellbeing – has changed the way hotels sculpt their offerings to go far beyond the simple spa.

Hotels 119
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Are Airbnbs Cheaper Than Hotels? What the Numbers Show

Skift Blog

Skift Take: Staying at Airbnbs can certainly be a deal for the millions of travelers who are focused on price. But it also depends on what a guest is looking for, where and when?

Travel 335
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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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Exclusive: inside Accor’s strategy to refresh brands for the future

Hotel Management

Accor Chief Commerical Officer Premium, Midscale, Economy for MEA APAC, Kerry Healy, discusses refreshing iconic brands to drive growth. How have you seen the Premium, Midscale and Economy segments evolve in recent years in line with consumer demand? Accor has spent a large part of the last decade acquiring new brands, in luxury and in lifestyle; and with the rise of consumer trends such as hyper personalisation, we also needed to make sure those brands can stand the test of time.

Branding 279
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86% of Executives have already deployed Artificial Intelligence to enhance revenue, reveals TCS Global AI Study

Hospitality Net

A new global study by Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, reveals that more than eight out of 10 (86%) of senior business leaders have already deployed artificial intelligence (AI) to enhance existing revenue streams or create new ones. The ‘TCS AI for Business Global Study’, a comprehensive report on the state of AI adoption and its impact on businesses, also finds that 69% of businesses are more focused on using AI to spur innova

Revenue 289
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Tripadvisor: Travelers Are Placing High Priority on Summer Vacations

Lodging

NEEDHAM, Massachusetts—Travelers around the world continue to place a high priority on summer vacations, according to the annual Summer Travel Index released by Tripadvisor. Ninety-five percent of respondents are planning to travel as much (51 percent) or more (44 percent) than last summer, despite some concern about economic headwinds. Over a quarter (26 percent) of U.S. travelers are planning to spend $5,000 or more on their getaways.

Travel 290
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Peachtree secures approval for EB-5-funded Home2 Suites

Hotel Business

Peachtree Group has received its I-956F approval from the United States Citizenship and Immigration Services (USCIS), the government agency that oversees the EB-5 Immigrant Investor Program , for the development of a Home2 Suites by Hilton in Boone, NC. USCIS adjudicated the I-956F petition for the hotel development in just five months. “It is a testament to the due diligence of the Peachtree team that it was able to get the project approved so quickly, especially when the published proces

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Navigating challenges of AI and maximizing value in the service sector

eHotelier

Ethical AI practices must be championed to promote a symbiotic relationship between humans and technology. In this era of technological advancement, the celebration of the 'human touch' becomes paramount, embodying progress with empathy and ensuring a harmonious integration of AI into the fabric of organizational culture.

Services 116
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American Airlines Backtracks, Will Allow Travel Agency Customers to Keep Earning Miles

Skift Blog

Skift Take: American Airlines tried to drag an entrenched industry toward the airline's vision of a more productive distribution future. But the financial hit stung.

Travel 338
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Singapore-based Furama Hotels to open first Australian hotel in July

Hotel Management

Singapore-based hospitality company, Furama Hotels International (FHI) will make its Australian debut this winter with the opening of a Sydney hotel on July 1. Furama Darling Harbour is a rebrand of an existing property at 68 Harbour Street, Haymarket – currently the Holiday Inn Darling Harbour – which FHI has owned, but not previously operated, for more than two decades.

Hotels 264
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The latest US hospitality survey unveils future travel trends

Hospitality Net

Is the “hush workcation” the new vacation trend? Nearly a third of Americans admitted they’ve worked remotely on vacation without telling their bosses.

Travel 325
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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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How Do You Know When Your Housekeepers Are in Duress?

Lodging

For many lodging properties, the housekeeping department employs more associates than any other, often numbering in the dozens or even hundreds. And most of the time, these room attendants, common area cleaners, housemen, and inspectors will be working alone. This makes them more vulnerable to injury or potential assault as they enter guestrooms, closets and storerooms, stairwells, and back-of-house locations.

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Paramount JV to bring Nickelodeon hotel to Orlando

Hotel Business

Lion Star Hospitality Inc. , Everest Place and Paramount have unveiled their partnership to develop the Nickelodeon Hotels & Resorts Orlando in Kissimmee, FL. Slated to open in 2026, this resort will be located in the 220-acre Everest Place development and operated by Lion Star, the exclusive U.S. licensee for Karisma Hotels & Resorts. The property’s more than 400 hotel rooms and condo units will include suites inspired by Nickelodeon characters, while guests will have the opportun

Resorts 111
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Booking insights reveal the top 10 places most likely to have already booked their 2025 holiday

eHotelier

During, and immediately after the pandemic, travellers were planning their trips closer to the time of actual travel, whereas that trend is now turning around, with greater advance booking windows. Travellers are now feeling confident enough to book well in advance, and by booking now for 2025, they have plenty of time to really think about what they want to do at their destination.

Travel 115
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Future of Airports in India: DigiYatra for International Travel, Coming Soon

Skift Blog

Skift Take: Turning international travel into “a walk in the park” may take time, but wouldn't it be nice to skip those endless queues at airport gates, airline counters, immigration, and security checks? DigiYatra has made domestic travel a smoother ride. If rolled out for international travel, we could all breathe a little easier!

Travel 332
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How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.