Sat.Oct 05, 2024 - Fri.Oct 11, 2024

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The Hotel Franchise Model: An Enduring ‘Engine of Opportunity’ Worth Preserving

Lodging

For guests, business owners, employees, and investors, the U.S. hotel and lodging industry is incredibly appealing. In part, that’s because we have a franchising system that has made our hotels, lodges, inns, and resorts some of the most dependable, available, and accommodating on the planet. These characteristics, enabled by the franchise model, are the reason why guests can find a trusted hotel brand for every lifestyle, workstyle, and price point of their choosing almost anywhere. […] T

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Building a High-Performance Sales Team

Anthony Cole Training

When asked, most sales managers say that one of their greatest challenges is their ability to motivate salespeople. If a sales manager can figure out what makes their salespeople “tick,” they can help them hit their goal numbers. Motivation seems like hard work because nearly every salesperson values different things. However, there are several steps a sales manager can take to establish a motivating environment for salespeople in order to build a high-performance sales team.

Sales 314
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The United Arab Emirates Is Building Its Own Las Vegas

Skift Blog

Skift Take: The UAE’s emerging casino industry remains under wraps, but growing investments and behind-the-scenes developments indicate a lucrative future, quietly reshaping the region’s tourism and entertainment landscape for foreign travelers.

Casinos 342
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The Psychology Behind Social Media Engagement

Social Hospitality

Social media has become an integral part of modern life for communication, brand building, and customer interaction. While it may seem straightforward to share content, effective social media engagement taps into more profound psychological principles that drive user behavior. Understanding these psychological triggers can help brands create more meaningful connections with their audience and foster long-term loyalty.

Branding 211
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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.

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Provident Proves Value and Growth Potential of Extended Stay America Brand in Extended Stay Landscape

Lodging

LODGING brings you the final installment of our three-part Ownership Series, providing owner perspectives on various hot topics and industry trends. For this installment, Mason Miller, managing director for Provident Realty Advisors, elaborated on the benefits of investing in the extended-stay market following Provident Realty’s purchase of 16 hotels from Extended Stay America, conversion of seven hotels to the brand, and experience building two Premier Suites hotels.

Branding 274
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NSW Government targets 40,000 new hotel rooms in $91 billion tourism plan

Hotel Management

The NSW Government has unveiled an ambitious plan to create a AU$91 billion visitor economy in New South Wales by 2035. The NSW Government’s Visitor Economy Strategy 2030 Review, announced on Tuesday, includes plans to add over 40,000 new hotel rooms across the state as part of key infrastructure projects, and aims to boost airline capacity, events, and conference facilities.

Tourism 182

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Hospitality Financial Leadership Podcast – Hotel Accounting Policy Manuals – Episode 1

Hotel Financial Coach Blog

Welcome to the “exciting” world of hotel accounting policy manuals and internal control reviews. Having a set of “rules for the road” is an essential tool that any hotel needs to be successful. Join us and explore what you need to know to get cracking! Listen Here Purchase on Amazon in paperback, hardcover or Kindle format PURCHASE HERE Complimentary Discovery Call – [link] Video Course: [link] Be sure to check out my other services on the links below.

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Hyatt Partners With Mind Share Partners for Workplace Mental Health

Lodging

CHICAGO—Hyatt announced a new collaboration with Mind Share Partners, a nonprofit that is changing the culture of workplace mental health. Rooted in global colleague insights and feedback, this collaboration focuses on Hyatt’s commitment to wellbeing by building an understanding around mental health, seeking support when needed, and contributing to a mentally healthy workplace.

Events 263
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Salter Brothers acquires Bannisters’ boutique hotel portfolio

Hotel Management

Australian-owned fund manager Salter Brothers is expanding its portfolio of luxury retreat assets with the acquisition of the Bannisters portfolio in New South Wales. The collection of three boutique resorts includes Mollymook properties Bannisters by the Sea, at 34 rooms, and Bannisters Pavilion, with 33 rooms, as well as Bannisters Port Stephens, a 78-room property in Port Stephens.

Hotels 162
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Envisioning the Future of AI in Flight Search

Skift Blog

Skift Take: Following years of stagnant innovation, flight search is on the cusp of becoming a richer experience. Through the use of AI, airlines and ticket sellers can close decades-old gaps between what travelers expect and what companies have been able to deliver.

Closing 317
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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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The power of experience: how guest satisfaction can influence hotel pricing strategies

eHotelier

As consumers become more informed and online booking environments offer new levels of transparency, hotels will discover that positive guest experiences are not just beneficial—they are essential for maintaining pricing power.

Consumer 128
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Economic ‘Uncertainty’ Is Prevailing Theme of Lodging Conference Keynote

Lodging

While projecting a ‘soft landing’ for the U.S. economy going forward, economist Bernard Baumohl acknowledged that much of the uncertainty surrounding the macroeconomy makes it very difficult to accurately forecast what lies ahead for the lodging industry in the near term. Speaking during the general session at The Lodging Conference, Baumohl—chief global economist at The Economic Outlook Group—began his remarks by saying the U.S. economy has been “remarkably resilient” over the last few years.

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Marriott partners with UN Women Australia to advance gender equality

Hotel Management

Marriott International (ANZP) has announced a two-year partnership with UN Women Australia in a bid to advance gender equality and women’s empowerment in hospitality and beyond, across Australia and the Pacific. As the official hotel partner of UN Women Australia, Marriott International aims to fundraise $120,000 by 2026 towards Markets for Change, a UN Women initiative in Fiji, Samoa, Solomon Islands and Vanuatu that aims to reduce violence and theft risks for women stallholders, empower women

Events 147
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China Further Expands Visa-Free List to Include 5 More Countries

Skift Blog

Skift Take: China’s new visa-free program shows just how eager it is to bring back tourists. It’s already drawing in new visitors, but reaching pre-pandemic numbers is still a challenge. The real question is: can they keep travelers coming back? These relaxed visa rules are a great start, but turning them into long-term success will take more effort.

Travel 317
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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3 sustainable changes that attract younger generations to your hotel

eHotelier

Given how cognizant younger generations are of climate issues, ensuring your hotel has features that align with their environmental ethics can be engaging. Not to mention, it offers significant benefits to your business.

Hotels 128
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Hoteliers Tout Better Development Conditions, Extended Stay During Lodging Conference Opening Session

Lodging

Slightly more favorable development conditions, the slow return of business travel, and explosive growth within the midscale, extended-stay segment were among the key topics discussed during yesterday’s General Session to get The Lodging Conference started. The panel—which took place before a standing-room-only audience—was entitled “Owners, Investors, and Operators: Opportunities, Challenges, and Trends.

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EVT launches boutique hotel collection in partnership with Invictus Developments

Hotel Management

EVT Hotels and Resorts has introduced a new boutique hotel collection in partnership with owner Invictus Developments. Ode Hotels brings together Invictus-owned properties The Old Clare Hotel in Chippendale, Harbour Rocks Hotel in The Rocks, Sydney and The Inchcolm in Spring Hill, Brisbane under one banner that celebrates authenticity and heritage. Ode Hotels, Harbour Rocks Hotel “The Old Clare Hotel, Harbour Rocks Hotel and The Inchcolm are exquisite properties that have their own unique charac

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How Thailand Is Using AI to Tap into Gen Z’s Love for Spiritual Tourism

Skift Blog

Skift Take: Thailand's move to blend AI with spiritual tourism isn’t just a clever marketing tactic, it’s about reshaping what travel means in a digital world. The real question is, will other destinations jump on this trend, or will Thailand’s unique mix of ancient beliefs and modern tech stay one-of-a-kind?

Tourism 312
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Dont Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Why Housekeeping is the heart of a hotel: leadership insights

eHotelier

Housekeeping impacts every part of the hotel, and this influence is felt in both guest satisfaction and the overall wellbeing of employees.

Hotels 124
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From Economy to Luxury: Versatile Sleep Solutions for Every Hotel

Lodging

Have you ever wondered why some hotels stand out with their superior sleep experience? The secret may be simpler than it seems—it’s all about the mattress. Specifically, a trusted brand like Sealy Posturepedic®, renowned for its longstanding reputation for comfort, durability, and adaptability. But what exactly makes this brand such a favorite among hoteliers and guests alike?

Branding 259
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La Vie appoints Marcus Hanna to lead as Chief Operating Officer

Hotel Management

Independent hotel operator La Vie Hotels and Resorts has appointed experienced hotel executive Marcus Hanna as Chief Operating Officer, amid a major expansion of the group. Hanna brings over 25 years of high-level experience, joining from Accor where he has spent nearly two decades, most recently as Vice President Operations Pacific, Sofitel, MGallery and Emblems.

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Delta Sees Minimal Impact From CrowdStrike Outage, Expects Lower Demand Around the Election

Skift Blog

Skift Take: Delta has been riding high despite a major summer meltdown. It’s expecting more growth in the fourth quarter, but Election Day may cause a brief dip in travel demand.

Travel 311
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Meet the team: Jayvee Gabon, Business Development Manager – Philippines

STAAH

Meet Jayvee Gabon, a dynamic professional with extensive experience in both hospitality and the travel technology industry. From managing key destinations in the Philippines to helping hotels leverage cutting-edge technology, Jayvee’s journey is one of growth and passion for the industry. A Bit About Jayvee’s Career Journey: Jayvee Gabon began his career in hospitality at Best Western Plus Lex Cebu, where he started as a Sales & Banquet Executive before being promoted to Sales Accounts

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City Express by Marriott Expands into the United States and Canada

Lodging

Marriott International, Inc. announced the expansion of the City Express by Marriott brand into the United States and Canada, marking the company’s entry into the affordable midscale transient segment in the region. Previously referred to as Project Mid-T by Marriott, this brand expansion is part of the company’s focus on strengthening its presence in the affordable midscale segment and offering regionally relevant lodging options for every trip purpose and price point.

Branding 159
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Key appointments: Outrigger, The Westin, Waldorf Astoria

Hotel Management

Cluster leadership announced at The Westin and Four Points by Sheraton in Brisbane The Westin Brisbane and Four Points by Sheraton Brisbane have bolstered their Executive Leadership Team (ELT) with four new appointments. Kelvin Ramm has been named Cluster General Manager for The Westin Brisbane and Four Points by Sheraton Brisbane. Valerie Wade joins as Cluster Director of Sales and Marketing; Julie-Ann Watt takes up the role of Cluster Director of Sales, and Pamli Bose has been appointed Cluste

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United Bets on Offbeat Destinations, Adds Mongolia and Greenland for 2025

Skift Blog

Skift Take: In what is probably one of its most unique route announcements, United is adding eight new destinations for next summer, ranging from the capitals of Sicily and Greenland.

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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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STAAH Weekly Hospitality Quiz: 11 October

STAAH

Welcome to STAAH’s Weekly Hotel Industry Quiz! At STAAH, we believe that staying sharp and informed is key to thriving in the ever-evolving hospitality world. Whether you’re a seasoned hotelier or just starting out in the industry, this quiz will test your knowledge and keep you on top of industry trends. Join us every week for a new set of questions!

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Maverick Adds Renaissance Chicago O’Hare Suites to Portfolio

Lodging

CHICAGO, Illinois—Maverick Hotels and Restaurants announced the company’s presence in the metropolitan Chicago market with the addition of the Renaissance Chicago O’Hare Suites to its portfolio. Maverick founder and CEO Robert Habeeb made the announcement. The Renaissance Chicago O’Hare Suites has 362 suites with separate living areas, room service, and amenities including a fitness center, indoor pool, a 24-hour market-style deli, and three food and beverage outlets.

Dining 159
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AA NSW seeks to grow staff and room numbers in Sydney’s west and regional locations

Hotel Management

Rebuilding a skilled hospitality workforce remains a top agenda item for hoteliers in New South Wales, with the subject a key part of discussions at a recent Accommodation Australia NSW State Advisory Committee meeting. “Skills, migration and training are always a focus at our meetings as we look at ways to end the chronic staff shortages most of our members face – particularly in regional areas,” said AA NSW General Manager Stacey McBride.

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Las Vegas Sphere Registers Trademarks in UAE, Qatar and Oman

Skift Blog

Skift Take: Sphere Entertainment Group could be gearing up for expansion in the Middle East.

Tourism 305
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!