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Medallia: 61% of consumers willing to spend more for personalized experiences

Hotel Business

has released the findings of its new research report, Understanding Personalization Efforts in the Hotel and Retail Industries. The study found a strong link between personalization and overall satisfaction, validating earlier research that showed 61% of consumers are willing to spend more with companies if they offer a customized experience.

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Crown Resorts CEO heralds ‘exciting new chapter’ under revamped brand

Hotel Management

Crown Resorts has undergone a brand refresh for the first time in nearly a decade, in a public shift from its image as a casino and hotel to a world-class entertainment destination. The post Crown Resorts CEO heralds ‘exciting new chapter’ under revamped brand appeared first on Hotel Management.

Branding 278
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As the Luxury Market Softens Brands and Retailers Could Turn to Younger Generations and International Travelers in Search of Growth

Hotel News Resource

As sales of luxury goods soften following a pandemic-era surge, with core consumers now cutting back on their spending, luxury brands and retailers will have to work harder for growth and look for new opportunities

Retail 45
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Clear M&C Saatchi Releases “Beyond Travel & Hospitality” report, looking at the future through 5 travelers’ eyes

Hospitality Net

This publication marks the second installment in Clear’s future focused "Beyond" series, following the successful winter launch of "Beyond Retail 2030." This report seeks to imagine what the future of travel could really look like - a call to action for T&H brands to focus on CX and Innovation as true levers for growth."

Travel 214
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Luxury Brand Ranking – The Top Luxury Brands

MediaBoom

Whether you’re looking for the most popular luxury brands or the most sustainable, having a list in front of you makes it easier to compare your options. What goes into ranking a brand? The luxury brands are then assigned a rank based on how well they adhere to this criteria. What Is a Luxury Brand?

Branding 127
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Hotels can take a page from retail to beat the competition

Hotel Business

Where the retail sector could reinvent itself as “digital-first” through new services like eCommerce, curbside pickup or repurposing physical stores as socially distanced distribution centers, the travel sector, by its nature, relies on physical footfall. Consumers are also becoming more informed and empowered. By James Brooke.

Retail 59
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Benefits of a Tablet: How Smart-Room Tablets Increase Hotel Retail Revenue

Intelity

There are many benefits of a tablet placed bedside in hotel rooms, including driving non-room revenue through guests’ retail purchases If you haven’t made a digital retail store readily available to your hotel’s guests, you’re quite literally leaving money on the table. Request a demo today.

Retail 79