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Overbookings can be stressful for the front desk and the guest, but you can manage them with ease if you have a proper plan in place. While for some hoteliers it’s best to avoid overbookings altogether, for others, a good strategy can increase revenue, improve the occupancy rate and mitigate losses. What is an overbooking strategy?
Overbooking is a common problem in the hospitality industry, causing major issues for both – hoteliers and guests. Striking the perfect balance between fully booked rooms and avoiding overbooking can be a challenging task. This is why our guide discusses how to avoid overbooking in hotels. Why Do Hotel Overbookings Happen?
In this blog, well explore how hoteliers in India, especially in nearby cities like Varanasi, Gorakhpur, Chitrakoot, Lucknow, and Ayodhya, can prepare to accommodate the surge in travelers and capitalize on this once-in-a-lifetime event. During the 2013 Maha Kumbh, the event generated approximately 12,000 crore ($1.45
Ottila International’s integration with STAAH enables seamless inventory and real-time pricing updates, providing hoteliers with enhanced connectivity and more accommodation options for B2B customers.
Cloudbeds has formed a strategic partnership with Sabre Corporation to deliver a deeper integration between Cloudbeds PMS and Sabres SynXis Central Reservation System (CRS), offering hotels and accommodation providers a seamless solution for managing distribution, reservations and property operations.
From exquisite rooms, amazing dining options, and fabulous event venues, Chatrium is truly a premium accommodation choice. After 12 years in operation, we recently spoke to Corporate Director for Revenue & Digital Distribution Pawarisa Hirantanes about the group’s journey and its satisfaction with SiteMinder as a technology partner. “Our
Additionally, SiteMinder has been named the top finalist in the category of Rate Shopping & Market Intelligence, for the real-time intelligence it provides to hotels, as well as Best Hotel Management System for Little Hotelier, the companys all-in-one solution for small accommodation providers.
Makai Nap , a new beachfront accommodation in the Thai Mueang district of Phang Nga, Thailand, takes its name from a Hawaiian phrase meaning ‘towards the sea’. Each room type at Makai Nap caters to different needs, whether guests are looking for a standard room, a double-space setup, or family accommodation.
This collaboration delivers a deeper integration between Cloudbeds Property Management System (PMS) and Sabres SynXis Central Reservation System (CRS), offering hotels and accommodation providers a seamless and efficient solution for managing distribution, reservations, and property operations.
Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. The Impact of Inventory Management on Hotel Operational Costs Inventory management directly impacts a hotel’s operating costs in several ways.
This innovative approach has been implemented by Chief Commercial Officer (CCO) Michela Pittaluga and her dedicated team, with help from SiteMinders platform to optimise operations, streamline the booking process and enhance the overall guest experience. We save about 50% in daily operations.
Silavadee Pool Spa Resort Samui, a renowned 5-star establishment with over 14 years of operation, is nestled on the tranquil Lamai Beach in Surat Thani, Koh Samui. With a selection of 80 rooms, encompassing suites, pool villas, and infinity pools, this exceptional property provides guests with exclusive and nature-inspired accommodations.
The accommodation, with more than 17 years in operation, is one of the most sought-after places worldwide, and has held the title of “World’s First Seven Star Boutique Hotel”. Just like all the very best hotels around the world, The Hanging Gardens of Bali is intent on prioritising guest experience.
Which is why selecting the perfect honeymoon destination, including choosing the finest couple’s accommodation, is considered essential. Previously, hotel operations such as receiving, recording, and inputting reservation data into the property management system had to be done manually, which was time-consuming and ineffective.
In the ever-evolving hospitality industry, staying competitive demands more than just offering great accommodations and service. Look for a solution that is scalable and flexible enough to accommodate the evolving needs of your business. Hoteliers need to employ smart strategies to optimize revenue and profitability.
Navigating high-stress environments in hospitality In the fast-paced and dynamic world of hospitality, high-pressure situations are an inevitable part of daily operations. At the heart of these high-pressure situations is the need to maintain exceptional customer service while simultaneously managing the internal operations of the business.
Imagine working in operations at some of the leading hotel companies in the world, and then having the chance to start all over with a blank canvas in a role leading operations for a new brand. It’s a fundamental principle that you have in every hotel operation. What would you do? Or the division between rooms and F&B.
Streamlining operations and elevating the guest experience Prior to adopting Little Hotelier, the accommodation struggled with a previous provider that was challenging to use. The hotel’s attention to cleanliness and comfort has earned it excellent reviews on Booking.com, TripAdvisor, Google, and Expedia.
Hence the need for a solution dedicated to small properties to simplify and improve daily operations, integrate all channels, and remove overbookings and human errors. With the booking engine, we guarantee guests all the simplicity offered by OTAs with lower accommodation costs.
This feature helps streamline the booking process, reducing the risk of overbooking and ensuring a smooth check-in experience for guests. It simplifies day-to-day operations by centralising all property management tasks in one system, saving time and reducing manual errors.
Mamori House at Koh Larn is a private Japanese-style accommodation with only five rooms available. When we first started the business, we didn’t know which channels to sell through and what to do if overbooking occurs when selling through multiple channels at the same time,” said Licha.
Whether it’s stunning private pools, tree house units, or mountain views, guests at every location will have a trip to remember in accommodation that perfectly blends comfort with the surroundings of nature. In addition, inventory is managed automatically in real-time, meaning the risk of overbookings is significantly reduced.
This myth has gained momentum because RM services are being adopted majorly by high-end accommodation providers. Myth #7: Overbooking is a curse and should NEVER be used Overbooking can make or break a hotel; it is like a double edge sword. Do not shy away from revenue management. Again, this is not true. That’s not all.
On the one hand, the platform’s stability means that I’m no longer worried about getting an overbooking call on a Saturday night. About Brittain Resorts & Hotels Brittain Resorts & Hotels (BRH) is a full-service hospitality management company providing multi-layered expertise in all disciplines of hotel and resort operations.
While managing a small number of rooms may seem straightforward, advertising and selling on multiple channels can be challenging and lead to overbookings. Little Hotelier helps accommodations reach more customers and increase bookings both online and direct bookings. human error is greatly reduced.”
Technology, guest preferences, and the need for sustainability are shaping how they operate. Some are moving toward plastic-free operations, offering reusable or compostable alternatives for guest amenities like toothbrushes, water bottles, and packaging. How Hotelogix Helps Hotels need smart systems for daily operations.
In operation since the 1990s, nestled in the middle of forests and surrounded by hills and beaches, this eco-resort is an essential escape from the hustle and bustle of everyday life. Mutiara Carita Cottages has 76 accommodation units with a total of 170 rooms. Our smart hotel platform helps you do exactly that.
According to industry experts, Ayodhya is home to hotel development to the tune of INR 300+ crore, with most of them commencing operations after 2024. Precisely speaking, technology will ensure that hotel operators see their desired value from their investment. How can technology help the hotel industry grow in Ayodhya?
Advantages of implementing an online hotel booking process From streamlining operations to enhancing the guest experience, there are many advantages to an online booking system for hotels. This efficiency not only reduces operational costs but also minimises the risk of overbooking or scheduling conflicts.
You shouldn’t have to change up your entire business to accommodate events if you utilize restaurant spaces well. In this section, we explore both, examine the pros and cons of each, and discuss how restaurant event spaces can accommodate diverse functions. How many guests can you accommodate? When do you have availability?
To succeed, hotels need to provide exceptional guest experiences and streamline operations. Leveraging innovative technology solutions from YCS, they transformed their operations and achieved remarkable results. The hospitality industry is experiencing a digital revolution.
Allow us to introduce you to Na Tanao 1969, a beautifully designed accommodation worth searching for, is located in the old city area of Ayutthaya, near the Sapphasat Crossing Arch and Chao Pho Suea Shrine and many more historical attractions. Neither of us had ever been in the accommodation business before.
Today’s travelers are highly informed and selective when it comes to booking accommodation. Streamline operations to eliminate manual errors, such as overbookings or miscommunicated amenities, leading to better guest experiences.
And even then, manually-managed distribution is risky: any delays in updating rates and availability on a channel’s extranet could mean selling a room that isn’t available or selling at a lower rate, which can lead to overbooking and sub-optimal yield management. In the case of one-way sync, reservations or cancellations will not be imported.
From increasing occupancy to generating direct bookings and increasing ADR, lodging operators have a lot on their plate. As the hospitality industry becomes more complex, the role of technology to help streamline operations and automate processes becomes increasingly important. What’s each hour worth for both yourself and your staff?
The resort offers an array of luxurious accommodations, including spacious rooms with panoramic views and more than 46 private cottages ensconced within lush greenery. This not only made day-to-day operations more complicated and time-consuming but also restricted the resort’s capacity to expand its business.
Furthermore, by receiving the reservation’s Virtual Credit Card (VCC) details in the PMS, hotels can streamline the payment process, improving operational efficiency and guest satisfaction. However, it’s essential to ensure availability and rates are accurate at all times, to prevent overbooking, or under- or over-pricing products.
A Hotel Property Management System (Hotel PMS) is software that helps hotels efficiently organize, schedule, and manage their daily operations. Also known as hotel software, it functions as the nerve centre of hotel operations, facilitating a smooth flow of interdepartmental information. to make key business decisions.
Each accommodation, often a three-bedroom unit, combines space, design, and hotel services to offer a unique experience. Results: no more overbookings or reservation errors, and operational teams are freed from time-consuming tasks. The brand mainly focuses on neighbourhoods located in the city center.
Enhancing Occupancy Rates through Efficient Management Managing Overbookings and Walk-Ins Reception staff play a critical role in managing overbookings and walk-ins, which are common in the hotel industry. Cross-selling requires a good understanding of guest needs and the ability to match them with suitable offerings.
Any kind of hotel booking reservation system should easily integrate with the accommodation provider’s existing technology infrastructure. It is the easiest way to increase productivity when you manage a hotel or any other type of accommodation. Generally, there are 2 major types of hotel booking reservation systems: 1.
Maintaining rate parity, real-time inventory, handling overbookings and under-bookings, and whatnot! So maybe, this is where are losing your profits and adding a burden of managing your hotel operations. But then, ever wondered how much it’s worth? Nearly two-thirds of guests prefer to book direct with hotels.
Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Plus, it leads to complexities such as rate parity/inventory disparity, overbookings, and guest dissatisfaction.
Apollo is owned and operated by Travelport, one of the three major players in the GDS space Travelport also runs Galileo and Wordspan. Streamlined operations When you connect to Apollo through SiteMinder GDS, you enjoy real-time availability and pricing updates, ensuring accurate information is shared with travel agents.
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