STAAH

MAY 20, 2025

Here’s why a booking engine should be at the heart of your hotel’s digital strategy: Own the Guest Relationship: Unlike online travel agents (OTAs) , direct bookings give you full access to guest data, ideal for personalization, upselling, and loyalty-building. Analytics & Conversion Tracking: Know what’s working and what’s not.

Upsell 52

Upsell OTA Revenue Hotels 52

STAAH

JUNE 17, 2025

If they see better rates on online travel agencies (OTAs) , they’ll lose trust and likely bounce. Upsell & Promo Tools : Drive more revenue per booking with add-ons, promo codes, and package deals. These elements reassure guests that your site is safe and your service is solid. c) Speed Things Up A slow site kills intent.

Cancellation 75

Cancellation OTA Events Upsell 75

Hotelogix

NOVEMBER 7, 2024

Maximize Direct Bookings to Reduce Dependence on OTAs When guests book through Online Travel Agents (OTAs) like Booking.com or Expedia, hotels often have to pay hefty commission fees, sometimes up to 20%. While OTAs help bring in new customers, relying too heavily on them can hurt your bottom line. front-page listing).

Hotel Sales 52

Hotel Sales Revenue Sales OTA 52

Hotel Speak

APRIL 18, 2025

But a lot of hoteliers have gotten stuck in a loop of constantly slashing prices, offering direct channel discounts, OTA promotions, and special rate packages to drive occupancy. Things like upselling, cross-selling ancillary services, and promoting on-site spend at restaurants, spas etc., can result in a stable revenue stream.

Revenue 93

Revenue Average Daily Rate Revenue Management Hotels 93

Hotelogix

FEBRUARY 27, 2025

How many direct bookings are you losing to OTAs due to poor integration? Double bookings , incorrect charges, and missed upsell opportunities can result in revenue loss and negative guest reviews. Guests get faster service, leading to higher satisfaction scores. How often do billing mistakes lead to guest dissatisfaction?

Operations 40

Operations Services Hotels Revenue 40

Hospitality Today

JUNE 11, 2025

Key takeaways AI is ubiquitous: AI is now integrated across nearly all hotel tech categories, powering personalization, upselling, and predictive analytics. Marketplaces and alternative distribution rise: A new “Marketplace” section underscores the shift beyond OTAs, with hotels diversifying distribution through emerging platforms.

Hospitality 40

Hospitality Upsell Revenue Forecasting 40

AskSuite

MARCH 11, 2024

How can you provide the best customer service in hotels during pre-stay ? As you can see, your hotel customer service is crucial to converting these online visitors into guests. Many articles talk about the customer service during stay, but what about the assistance provided before booking ?

Services 98

Services Hotels Sales Revenue 98

SiteMinder

MARCH 24, 2025

It acts as a virtual concierge, answering common questions, sharing booking links, promoting special offers, and even upselling services without staff intervention. It can also share booking links, promote special offers, and upsell services all within the same conversation.

Upsell 52

Upsell Revenue Services Operations 52

STAAH

APRIL 3, 2024

Almosafer Saudi-based OTA with a strong position in GCC. Rehlat Kuwait-based OTA with a strong presence in the GCC countries. Trusted Stays UK-based serviced apartment platform for short and mid-term stays. Upselling, CRM & Marketing The Percentage Company SEA-based sales and marketing consultancy.

B2B 110

B2B OTA Upsell Closing 110

SiteMinder

JUNE 5, 2025

One common element of a hotel commercial strategy is a focus on direct revenue, which cuts out intermediaries like OTAs that can charge significant commission fees. Your hotel commercial strategy should therefore work to enhance your visibility across GDSs, OTAs and metasearch.

Hotels 52

Hotels Revenue Management Revenue Upsell 52

STAAH

DECEMBER 3, 2024

From social channels to online bookings from OTAs and a connected hotel website, before check-in and service, the experience must be integrated or you risk losing guests. Be prepared in marketing and servicing to cater to the diverse and unique needs of such business related groups and big families. Hyper-personalisation.

Hotels 100

Hotels Services Upsell Events 100

AskSuite

APRIL 28, 2025

Its a strategic move to streamline customer service across all touchpoints. Integrating your hotels core systems is no longer just a technical upgrade its a strategic move to increase efficiency, improve decision-making, and free up your team to focus on what matters most: delivering excellent service. Whats hotel integration?

Operations 52

Operations Upsell Overbooking Hotels 52

eHotelier

JUNE 18, 2025

at our customers’ fingertips through the Community Portal to enable effortless self-service. Available in 50+ languages, it delivers fast, personalized responses that drive higher conversions , reduce booking abandon rates, and capture direct bookings that may otherwise go to OTAs. Our latest SynXis Concierge.AI SynXis Concierge.AI

Hospitality 52

Hospitality Operations Services Branding 52

Hotel Speak

OCTOBER 31, 2024

A recent study by Agilysys, a leading global provider of hospitality software solutions and services, has revealed a surprising trend in the APAC hospitality industry: high guest satisfaction doesn’t necessarily translate into repeat business. The rise of OTAs and the ease of comparison shopping have significantly impacted guest behaviour.

Hospitality 101

Hospitality Revenue Yield Management Dining 101

eHotelier

JUNE 11, 2025

The traditional methods of managing guest services are no longer sufficient; instead, businesses are increasingly turning to technology to automate processes, reduce costs, and enhance service delivery. This feature not only improves operational efficiency but also aligns with the growing consumer demand for sustainable practices.

Operations 52

Operations Revenue Management Services Hospitality 52

TravelNet

MAY 19, 2025

Revenue Stream #1: Upsells and Add-Ons for Guests Guests are willing to spend more if it enhances their experience. Offering transportation add-ons like a shuttle service or rides to the top of popular bike trails can save them the hassle and land you a piece of the action. Such add-ons can then be easily mapped to your ledger.

Occupancy 59

Occupancy Revenue Market Marketing 59

Hotelogix

MAY 9, 2025

When your room rates differ across OTAs and your website, it erodes guest trust, impacts booking conversions, and weakens your revenue strategy. Rate disparity often results in reduced visibility on OTAs, loss of direct bookings, and a fractured guest experience. Enhances visibility and ranking on OTA search results.

OTA 40

OTA Hotels Upsell Management 40

Social Hospitality

MAY 8, 2025

Dynamic pricing and upselling : Based on browsing and past behavior, AI can show tailored room upgrades or experiences that match a guests preferences and budget. OTA Sync is one of the software solutions on the market that focuses on booking engine excellence. It should be seamless , showing real-time prices and availability.

Digital Marketing 130

Digital Marketing Hotel Marketing Market Marketing 130

Bookassist

MARCH 8, 2022

Personalise each and every stay with Add-ons An Add-on is an extra service, product or experience that you can offer your guests as part of the booking. Add-ons – A powerful Direct Booking Benefit for bookers Hotels can use Add-ons to differentiate themselves from OTAs which only sell nights.

Upsell 52

Upsell Events Services Hiring 52

Hotel Speak

JULY 24, 2024

Hotels have worked with third parties such as airlines, travel agents, online travel agents (OTAs) and the Global Distribution System (GDS) for decades. While the OTA owns the customer in the first instance, hotels can put in place systems to win over the customer and earn more revenue from each guest’s stay.

OTA 101

OTA Hotels Revenue Market 101

eHotelier

JUNE 17, 2025

For example, does your reservation team struggle with outdated guest preferences, leading to missed upselling opportunities? This ability to customise services at scale ensures your guests feel valued while optimising your team’s efficiency Interested in learning more about CDPs and how they can help your hotel?

Scale 59

Scale Upsell Hotels Hospitality 59

Hospitality Tech

JUNE 16, 2025

at our customers’ fingertips through the Community Portal to enable effortless self-service. Available in 50+ languages, it delivers fast, personalized responses that drive higher conversions , reduce booking abandon rates, and capture direct bookings that may otherwise go to OTAs. “Sabre’s SynXis Concierge.AI SynXis Concierge.AI

Upsell 52

Upsell Services Operations Scale 52

Xotels

MARCH 3, 2025

Guest actions Who makes direct bookings versus through OTAs, and how can you influence them? Hotels can leverage CRM data to drive repeat bookings, upsell experiences, and build stronger guest relationships. Channel Management System Managing multiple OTAs, your website, and other channels manually?

Revenue Management 40

Revenue Management Revenue Management Ancillary Revenue 40

eZee Absolute

JANUARY 27, 2025

Plus, dont forget to promote them through your website, OTAs, and social media platforms well ahead of the festival to drive bookings and create buzz. Seamless Integration : Connect effortlessly with OTAs and payment gateways for smooth transactions. Dynamic Pricing : Adjust rates instantly based on demand.

Upsell 52

Upsell Hotels OTA Revenue Management 52

STAAH

MARCH 17, 2024

STAAH becomes a game-changer Coming recommended by our key OTA partners as well as other industry professionals, STAAH boasted a suite of features to maximise revenue while allowing the key functionality of updating rates and availability across multiple OTAs via a two-way, real-time sync between a hotel and its connected online channels.

Overbooking 105

Overbooking OTA Revenue Upsell 105

Cloudbeds

MARCH 15, 2023

Direct bookings are reservations guests confirm directly with a property without using an online travel agency (OTA) or 3rd party intermediary. Direct bookings are beneficial because they connect lodging businesses directly with potential customers and increase hotel revenue through money saved from OTA commissions.

OTA 98

OTA Revenue Sales Hotels 98

SiteMinder

JANUARY 16, 2025

Galileo is a travel distribution platform that utilises a global distribution system (GDS) to allow travel agents to book hotels, flights and other travel services. While Galileo is mainly used for airline bookings, its also used by travel agents to book hotels, car hire and other travel services for their clients. What is Galileo GDS?

Global Distribution System 52

Global Distribution System Hotels Upsell Travel 52

Hotelogix

MARCH 21, 2025

In this article, we’ll explore why AI messaging is becoming a must-have for hotels, how it enhances operational efficiency, and how it helps drive direct bookings while reducing reliance on OTA. Rather than replying to simple questions, front desk staff can devote more time to personalized service.

Services 40

Services Hotels OTA Operations 40

AskSuite

MAY 22, 2025

Its a strategic asset for hotels seeking to scale personalized service and optimize commercial performance. An AI agent powered by large language models (LLMs) can respond instantly, confirm availability, upsell a suite with pet amenities, and share relevant reviewsall within the same conversation. billion by 2026.

Hospitality 52

Hospitality Scale Sales Travel 52

SiteMinder

SEPTEMBER 19, 2022

They improve your ability to know what guests want and to provide the appropriate services. The tradition of limiting service and interaction to just your hotel staff and physical property is being outgrown by the ability of technology to automate and make many processes easier for guests. Beonprice – Revenue management.

Management 97

Management Upsell Hotels Revenue 97

Hotelogix

APRIL 24, 2025

For hoteliers, this translates to more room-nights, improved occupancy during off-peak periods, and reduced reliance on OTAs. Instead of paying high OTA commissions , you’re able to bring guests back through low-cost direct channels like emails or your mobile app.

OTA 52

OTA Upsell Hotels Target Marketing 52

STAAH

MAY 16, 2023

Guests can be segmented by volume (booking more rooms at once), attributes (those wanting a sea view room vs a garden view), service offering, time of purchase, time used, or more. For instance, corporate clients may spend more on services within the hotel and get more volume of bookings throughout the year.

Revenue Management 98

Revenue Management Occupancy Upsell Revenue 98

STAAH

OCTOBER 18, 2022

From before they arrive and visit third-party sites or OTAs to look for accommodation or online reviews to your website, email communications and the actual stay – everything contributes towards guest experience. These communications become a fantastic opportunity to upsell your services. 1 Pre-arrival contact. Mobile friendly.

Revenue 98

Revenue Upsell OTA Overbooking 98

STAAH

APRIL 23, 2024

From online travel agencies (OTAs) to direct booking engine , hotels must effectively manage distribution channels to maximize revenue and minimize distribution costs. From spa services to dining experiences and beyond, hoteliers are leveraging dynamic pricing strategies to optimize ancillary revenue streams.

Revenue Management 110

Revenue Management Revenue Ancillary Revenue Management 110

eZee Absolute

NOVEMBER 16, 2022

The hospitality industry is now stepping up and installing hotel self-service kiosks in order to provide hassle-free check-ins and other services to its guests. What Is a Hotel Self-Service Kiosk? 10 Benefits of Hotel Self-Service Kiosks. Upsell your resources effectively. What Is a Hotel Self-Service Kiosk?

Services 52

Services Upsell Hotels Operations 52

Cloudbeds

APRIL 8, 2024

Many hoteliers question if it’s worthwhile investing in a direct booking strategy or if they can solely rely on online travel agencies (OTAs) like Airbnb, Booking.com, or Trip.com to fill occupancy. Upsells and add-ons. If you rely too heavily on OTAs, you risk giving away your profit in commissions. Travelers crave experiences.

OTA 98

OTA Average Length of Stay Upsell Revenue 98

Hotelogix

APRIL 24, 2025

Why B&Bs Must Embrace Smart Hospitality Bed and breakfasts thrive on personalized service, cozy settings, and the “home away from home” feel. Simplify Bookings and Eliminate Errors Most B&Bs rely on a mix of OTA listings (like Booking.com or Airbnb), direct website traffic, and walk-in guests.

OTA 52

OTA Revenue Management Operations 52