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Managing a hotel isnt just about filling rooms; its about making your systems and operations work together seamlessly. Enter the channel manager. 1) PMS + channel manager = real-time peace of mind Your Property Management System (PMS) is your operational command centre.
No need to obsess over RevPAR or lose sleep over ADR – there are much more important metrics out there for revenue managers. Revenue management is not a walk in the park. The latest guide by Mews, the industry-leading hospitality cloud, explores the new success metrics for revenue managers. Get your copy here.
The APAC Revenue Management Summit returned to Melbourne this week under the fitting theme: Simply the Best. Just like in retail, every interaction is a chance to upsell, cross-sell, and reinforce brand loyalty, Kalan said. The panel explored broader market trends, owner expectations, and revenue management best practices.
[15 January 2025] HiJiffy, a leader in conversational AI for hospitality, has introduced its latest innovation, the Campaigns Manager , designed to further streamline and automate guest communication across the entire guest journey. These insights allow hoteliers to adapt messaging strategies, test variations, and optimise for better ROI.
Guests get full control and visibility of their bookings, managing everything in one place. Powered by a modern Property Management System (PMS), it gives hotels a real-time view of each guests stay, enabling smooth bookings, tailored offers, greater efficiency, and stronger loyalty. No more juggling disconnected systems.
Hoteliers face so much pressure to deliver exceptional service while streamlining operations. But luckily, there is a solution: Single-solution platforms that consolidate all essential hotel management tools into one complete system. Another channel manager for distribution. Identify upselling opportunities to boost revenue.
NEW YORK—BWH Hotels chose Canary Technologies to power its AI-driven guest management system. The all-in-one platform will impact the guest experience and streamline hotel operations across BWH Hotels’ portfolio.
While better than operating without data, this approach is reactive and inefficient, resulting in missed opportunities. In this article, we explore what decision intelligence is and the transformative effect it’s bound to have across demand optimization, segmentation, operations, and training and enablement.
With more channels, shifting guest expectations, and tighter margins, the Channel Manager is now central to commercial strategy. Its not just about where youre listed, its about how well you manage, price, and promote across every touchpoint. Rethinking the Role of a Channel Manager 3. Choosing and Managing Your Channel Mix 8.
What is hotel upselling? Hotel upselling is the practice of encouraging guests to purchase additional services or upgrades during their stay, beyond their initial booking. In this blog, you’ll learn all the tips you need to make upselling a success at your business. Table of contents Why is hotel upselling important?
With the right technology, these contactless experiences can not only enhance guest satisfaction , making it easier for travelers to get what they need, but also streamline internal workflows, making day-to-day hotel operations effortless for teams. Discovery Guests expect to be able to book a hotel stay without having to pick up the phone.
For hotel operators seeking to boost profitability, ancillary revenue is a key focus in 2025. Expanding into merchandise and upselling products or niche services – such as pet-friendly options, hot desks, event spaces, shuttle services and car rentals – can enhance revenue without the need for costly infrastructure investment.
An effective strategy that can help is to upsell additional services or products relevant to customers. Therefore, upselling in hotels is not only influential but cost-efficient as well. What is Upselling? Upselling is a sales strategy that offers consumers additional services or add-ons to increase revenue.
No need to obsess over RevPAR or lose sleep over ADR – there are much more important metrics out there for revenue managers. Revenue management is not a walk in the park. The latest guide by Mews, the industry-leading hospitality cloud, explores the new success metrics for revenue managers. Get your copy here.
Running a hotel today involves managing a complex network of systems from reservations, sales operations, communication channels , marketing tools, and distribution. But when these parts dont talk to each other, the result is a fragmented operation that drains productivity and inflates costs. Whats hotel integration?
AUSTIN, Texas—Oracle announced that Marriott International has selected Oracle Hospitality OPERA Cloud Property Management System (PMS) and Sales and Event Management as a hospitality cloud platform for luxury, premium, select-service, and midscale properties.
All employees are revenue management ambassadors for their organisations. Surprisingly, the value of operational excellence on commercial performance is often not talked about enough. The impact of operational performance on revenue cannot be overlooked.
In STAAH, the Indian hospitality group found a sophisticated system to help manage room types and yield rules, and boost direct revenue by 30%. Achieving goals with STAAH’s superior solution With multiple room types across properties spread across the world, agility in operation and optimisation is essential.
As the demand for more channels grew, so did the complexity of managing it all. We needed more than just a booking tool, we needed visibility, automation, and a smarter way to manage distribution, the team shared. What they needed wasnt just another tech platform, but a smart, scalable solution built for real hotel operations.
Let’s be honestrunning a hotel while managing its revenue at the same time is a balancing act. From making sure staff, guests, and smooth operations are all attended to, we can understand why revenue management so frequently gets put on the back burners. What Are Revenue Management Tools?
SAN FRANCISCO, California—Canary Technologies integrated with Maestro PMS to provide hoteliers with the tools to meet evolving guest needs and operational challenges.
Looking to enhance the guest experience and streamline hotel operations? Hotels can even upsell additional amenities, leading to increased revenue and guest satisfaction. Guest request systems also provide valuable data on guest preferences, allowing hotels to identify areas for improvement and optimize their operations.
Charleston, SC – (October 10, 2024) – SalesAndCatering.com and Cloudbeds have announced a two-way integration that will empower hotels, resorts, and conference centers to optimize hotel group sales and event management. This two-way integration optimizes group sales and event management.
With the increasing complexity of hotel operations , having a centralized system that automates reservations, housekeeping updates, and billing processes can make all the difference. The hospitality industry is no longer operating on traditional pen-and-paper methods. How often do billing mistakes lead to guest dissatisfaction?
What is a hotel reservations manager? A hotel reservations manager oversees the entire booking process at a hotel. This includes handling inquiries, managing bookings, confirming reservations, and resolving issues or discrepancies. For hotel owners, the value of this role goes beyond daily operations.
As technology continues to evolve, so do the strategies and innovations within revenue management. Let’s delve into some of the key trends shaping the future of revenue management in the hotel industry: 1.
IHG Hotels & Resorts has named HotelKey’ s technology platform as its first approved cloud-based property management system (PMS) solution for limited-service brands in the U.S. HotelKey’s solution provides hotel owners and operators with turnkey property management, according to the company.
A quick search on the internet yields a wide range of definitions for ‘revenue management’. Some of these take a theoretical, almost academic approach and, in several instances, there are iterations of revenue management’s classic definition: ‘selling the right room, to the right guest, at the right time, for the right price’.
After 12 years in operation, we recently spoke to Corporate Director for Revenue & Digital Distribution Pawarisa Hirantanes about the group’s journey and its satisfaction with SiteMinder as a technology partner. Our previous low-quality channel manager made this an arduous and time-consuming task for our staff.”
What is Yield Management? Yield management is a pricing and revenue management strategy that is used to maximise business performance. For hotels, the ultimate aim of yield management is to increase revenue by leveraging the balance between supply (available rooms) and demand (guest bookings).
By simplifying communication and enhancing the guest experience, Visito allows hotels and rental properties to focus more on hospitality while cutting down on operational overhead. Instead of juggling different apps, hotel staff can manage all conversations from a single dashboard. Table of contents What does Visito do?
The way a hotel operates is crucial for keeping everything running smoothly and ensuring that visitors have a great experience. In this blog, we will explore what hotel operations are, why they matter, and how they work. What Is Hotel OperationsManagement? Why Are Efficient Hotel Operations Important?
In hospitality, every dollar earned reflects smart planning, sharp forecasting, and responsive pricing, all driven by the Hotel Revenue Manager. The modern Revenue Manager blends analytical skills, commercial instinct, and technology to answer a simple question daily: How do we maximise revenue without compromising guest experience ?
If youre still relying on your regular operations, you could miss out on prime opportunities to attract and delight guests during this high-stakes period. This guide explores actionable strategies, expert insights, and modern tech tools to help you maximize bookings, optimize operations, and deliver unforgettable Songkran experiences.
Marriott International has selected Oracle Hospitality OPERA Cloud Property Management System (PMS) and Sales and Event Management as a hospitality cloud platform for luxury, premium, select-service and midscale properties.
What is hotel management? Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. Successful hotel management is about being able to adapt and meet challenges within a range of roles and responsibilities.
SAN DIEGO, CA – April 15, 2025 – Cloudbeds, the innovative leader in hospitality management technology, today announced the launch of Cloudbeds Labs , a dedicated innovation hub, created to accelerate the industrys transition to AI-driven operations. “This is not an incremental innovation moment.
In the hotel industry, POS refers to point of sale, a system designed to process transactions and manage sales across a property: including the front desk, and in other service areas like bars, restaurants and day spas. They support multi-site management and are designed to integrate with hotel PMS and CRM systems.
A unified inbox is a tool that consolidates messages from multiple communication channels, such as email, social media and SMS, into a single interface that allows users to manage all their messages in one place. How does a property management unified inbox work? What is Messaging Hub? What is the purpose of Messaging Hub?
What is hotel revenue management? Hotel revenue management is the strategic distribution and pricing tactics used to sell perishable room inventory to the right guests at the right time in order to boost revenue growth. What is the primary purpose of revenue management? Why is revenue management important for the hotel industry?
While occupancy is still a core metric, relying on it too heavily can leave your property management business vulnerable to seasonal swings, economic uncertainty, and a volatile demand environment. Even the best operators in the hottest destinations experience lullsmid-week gaps, off-seasons, macroeconomic downturns.
Stayntouch , a cloud hotel property management system (PMS) and guest-centric technology company, has unveiled UpsellPRO, an advanced upselling tool designed to expand and maximize revenue opportunities for hotels, according to the company. Prices are automated and vary based on demand.
For properties wondering how to increase hotel revenue, the answer lies in data aggregation Driving non-room revenue is one of the key goals for almost all hoteliers and hotel operators. Increase Forced Modifiers By utilizing a staff operations hub , a hotel’s team can elevate guest interactions by streamlining their day-to-day operations.
Cloudbeds Stand 2309 Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types across the globe. Hoteliers, worry not – there’s still time to register for free here.
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