Sat.Nov 05, 2022 - Fri.Nov 11, 2022

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Sales Commandment #5: Presenting to Get a Decision

Anthony Cole Training

Thou shout never present without making sure your prospect is committed to making a decision. Are you certain you're getting the decision-maker to a point of clarity? This video is a part of our new series with Mark Trinkle: The 10 Commandments of Sales Success. Watch Commandment #5 now!

Sales 235
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The First Impression Counts: What to Do to Improve Guest Satisfaction

Are Morch

Hotels have been around for centuries, and they give people all the services that they would have in their homes. First impressions are always important, and we are aware of it. This is why it is crucial to make sure your hotel impresses your guests and keeps them coming time after time. Your hotel needs […]. The post The First Impression Counts: What to Do to Improve Guest Satisfaction appeared first on Are Morch, Digital Transformation Coach.

Services 130
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Amadeus reveals 2023 travel trends

Hotel Business

With global travel increasing, expectations among both companies and individual travelers are higher than ever when it comes to having a smooth travel experience. The industry is evolving rapidly to meet ever-changing demands. The Amadeus 2023 Travel Trends identifies five new developments which the company believes will play a part in shaping travel over the coming year.

Travel 121
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The 7 components of designing a hotel concept

eHotelier

The hotel concept story defines the role of a hotel as well as its aspirations. In other words, your story should convey why guests should stay at your property, beyond just getting a room and breakfast.

Hotels 115
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Hotel revenue management: trends in a post Covid world

STAAH

Like many other areas in travel and hospitality, revenue management has dramatically changed in the last two years. The second of our two-part blog series on revenue management looks beyond challenges towards trends emerging from dwindled demand, patchy recovery and flipping of established revenue management processes to forecast and inform pricing.

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Scandic appoints chief commercial officer

Boutique Hotel News

Sweden: Thérèse Cedercreutz has been appointed chief commercial officer at Scandic Hotels, effective from early January 2023. Cedercreutz has been a member of Scandic’s board of directors since 2021. Most recently, she has worked as senior advisor and management consultant at Miltton Group, a strategic communication agency. . Anna Spjuth, former CCO at Scandic, will leave the company in spring.

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How to encourage guests to write Facebook hotel reviews

eHotelier

There are ways to encourage your clients to leave a few pleasant words about your hotel that will boost your hotel’s reputation and attract more business.

Hotels 115
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Maximize booking potential with a long-term inventory strategy

STAAH

In a recent survey, 25% of Expedia Group travelers reported that they are comfortable booking travel more than a year in advance.*. Maximize your booking potential with Expedia Group by adding rates and availability at least a year in advance. To better meet the changing expectations of guests today, you’ll want to adapt your distribution strategy on Expedia Group websites to offer as much availability as possible.

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Studio Moren to refurbish Kensington boutique hotel

Boutique Hotel News

UK: Architecture and design firm Studio Moren has won planning permission to refurbish and extend a boutique hotel on London’s Kensington High Street for JMK Group. The project will see the addition of 30 guest rooms, including an extension to the rooftop in order to maximise the accommodation offer. . A reconfiguration of the exciting hotel bedrooms will also provide en-suite facilities and improved interiors.

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Protect Anxious Guests from Bed Bugs with Prevention

Hotel Business

For many guests a hotel room can feel like an oasis. A great stay can be an escape from the stresses of both work and home. This feeling of safety and comfort is key to rebooking guests and gaining their recommendation to others. Bed bugs, however, represent a challenging threat during a particularly stressful time for millions of people. When travel halted in 2020, bed bugs remained dormant for months, waiting for a blood meal.

Travel 105
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Fighting the slump: How to increase bookings during slower months

eHotelier

If you want to protect your hotel from losing money during these slower periods, it's best to be proactive and use a mix of tried-and-true tactics and creative marketing methods to smooth out seasonal swings.

Market 105
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How Business Travel Has Changed Post 2020

Hospitality Taskforce

Things have changed over the last two years. Most of us will never again go to a movie, get on an elevator, or travel by plane without images of COVID germs swirling around us. Work-related travel has yet to find its normal post-2020. As corporate travel settles into a cadence, a few trends have emerged. Here’s a look at them and what they mean for business travelers in 2023 and beyond.

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Hotel Marketing Association names chair

Boutique Hotel News

UK: Harry Fielder, managing director at Umi, has been appointed chair of the Hotel Marketing Association ( HMA ) for the next two years. As chair, Fielder will support the organisation’s growth and work alongside an executive committee to provide training and development opportunities for the sector. He will succeed former chair, Petra Clayton, CEO at CUSTARD.

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JLL arranges $172M financing for the Four Seasons Hotel Nashville

Hotel Business

JLL Capital Markets arranged $172 million in financing for the acquisition of the newly completed Four Seasons Hotel Nashville. The company worked on behalf of the sponsorship, a joint venture between GD Holdings, Stonebridge Development Co. and Copford Capital Management LLC, to secure the acquisition financing through Credit Suisse. Newly delivered in 2022, the Four Seasons Hotel Nashville is a 40-story, full-service luxury hotel with 235 keys, including 42 suites.

Tourism 98
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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How real wellness programming builds perpetual revenues with TheLifeCo

eHotelier

If a hotel brand embraces a wellness-first mindset, then this will echo through every amenity and every team member. Guests will feel it and reward you with not just repeat business but lasting loyalty.

Revenue 105
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For the Love of Partnership: HomeToGo

TravelNet

Our “For the Love of Partnership” guest blog series will help you get to know our technology partners a bit better. Shelley Warsaw, partner relationship manager at TNS, sat down recently with HomeToGo to discuss their experiences using Track. Introduction HomeToGo is the fastest-growing booking channel for property managers worldwide. We help deliver bookings with characteristics close to the benefits of a direct booking such as access to direct guest communications, ability to use y

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Hamlet Hotels launches no-cost partnership model

Boutique Hotel News

UK: Hamlet Hotels have launched a three-model system for independent hotel owners to partner with the company without management or franchise fees. . As part of the business model, hoteliers have the option to remain independent or brand their site as a Hamlet hotel. Divided into three packages – Classic, Select and Hamlet Plus – each category offers a different level of sales and operational management.

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First dual-brand property for avid hotels opens in Suburban Nashville

Hotel Business

IHG Hotels & Resorts , has opened its first dual-branded avid hotels and Holiday Inn & Suites property in Mt. Juliet, TN. Located within 10 miles of the Nashville International Airport, the five-story avid hotel/Holiday Inn & Suites operates under the ownership of Image Hotel Management. Featuring 158 total rooms (96 Holiday Inn & Suites and 72 avid hotels), the dual-branded hotel offers business and leisure travelers greater choice for their desired stay experience, according to

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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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How to build the optimal OTA mix in a fast-changing distribution environment

eHotelier

By choosing a diverse mix of channels, properties can stay flexible and competitive as the distribution environment continues to evolve and grow.

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Overpowering Hotel & Resort Market Share With Pet-Friendly.

Belza

Overpowering Hotel and Resort Market Share with Pet-Friendly Approach | Hotel Marketing

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Help Out Hospitality launches to save jobs

Boutique Hotel News

UK: Help Out Hospitality is a campaign being led by Scottish hospitality businesses to support around 220,000 jobs this winter. . Help Out Hospitality is a new, commission-free, online platform that has been designed to allow businesses create deals and offers during the winter months. . The platform is now live for Scottish hospitality businesses to promote offers and attract direct bookings including overnight stays and dining experiences. .

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Grayson Hotel debuts

Hotel Business

Hyatt Hotels Corporation has opened the Grayson Hotel, introducing The Unbound Collection by Hyatt brand to New York City. Located in Midtown Manhattan and steps from Fifth Avenue and Bryant Park, the hotel occupies a brand-new building at 30 W. 39th St., and tells the story of its surrounding neighborhoods: Murray Hill, named for the Irish-born merchant who came to New York in 1753; the Garment District, America’s fashion epicenter since 1919; and most recently, Hudson Yards, a sprawling 28-acr

Hotels 72
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Nicola van Heemsbergen appoints as executive chef in Hyatt Regency Phnom Penh

eHotelier

Well travelled Belgian brings a wealth of experience to a new role in Cambodia.

Travel 98
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The evolution of hotel PMS infographic

Hospitality Today

We’re living the evolutionary revolution of the PMS, and this infographic summarizes the path this evolution has taken

Hotels 40
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10 years on: Cornell’s GMP and the industry

Boutique Hotel News

BHN speaks to two hospitality professionals who graduated from the General Managers Program (GMP) at Cornell University a decade ago, to understand their career progression and how the industry has evolved in that time. . • It’s been 10 years since you enrolled on the General Managers Program at Cornell University. In that time, what have you learnt and how have you grown into your current role?

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Naples Hotel Group to manage two Tampa hotels

Hotel Business

Naples Hotel Group, a Florida-based hotel management and development company, has acquired two management contracts in Tampa. The hotels are the Holiday Inn Express & Suites Tampa East – Ybor City and Holiday Inn Express & Suites St. Petersburg North (I-275). Naples Hotel Group has a growing presence in Tampa, with seven properties in the greater Tampa area and a total portfolio of 20 hotels.

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Preventing Employee Burnout in Restaurants & Hospitality: An Integrated Approach

Speaker: Lissa Bowen - Chief People + Culture Officer, Full Course Executive Director, Full Course Foundation

Employee burnout is a pervasive issue in the fast-paced and demanding restaurant industry, resulting in decreased productivity, high turnover rates, and compromised mental well-being. Effectively addressing this challenge requires a comprehensive approach that combines conventional management techniques, insights from neuroscience, and stress management strategies.

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Loews Coral Gables officially opens its doors

eHotelier

Second South Florida Hotel for New York-Based Loews Hotels & Co.

Hotels 98
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Digitally enabling guests to forgo room cleaning

Hospitality Today

In-room tablets can enable hotels to generate cost savings while simultaneously helping to protect the environment

Hotels 40
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The Broadmoor resort names VP and MD

Boutique Hotel News

US: Abby Murtagh has been appointed vice president and managing director of The Broadmoor, Colorado , effective 4 January 2023. Murtagh joins the property from Arizona Biltmore, a Waldorf Astoria Resort, where she held the role of general manager. Prior to this, Murtagh was general manager of the Hilton Salt Lake City. At The Broadmoor, Murtagh will be oversee the resort’s financial strategy along with the Seven Falls and the Wilderness Experiences boutique camps portfolio.

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HWE arranges sale of The Source Hotel + Market Hall

Hotel Business

Hodges Ward Elliott (HWE) , the boutique real estate capital markets advisor, has brokered the fee-simple sale of The Source Hotel + Market Hall, a mixed-use development in Denver’s River North Art District (RiNo), on behalf of the seller. The Source Hotel + Market Hall is comprised of an eight-story, 100-room hotel and two market halls totaling 45,000 sq. ft, which feature a number of independent retail and restaurant vendors.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.