Sat.Jan 13, 2024 - Fri.Jan 19, 2024

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Has the ‘New’ Service Culture Become the ‘No’ Service Culture?

Hospitality Net

In my hometown of Barrie, Ontario, I spent some time chatting with some of the GMs of the hotels within our city limits. Most hotels in Barrie are what we would call “limited service”, however, some do offer more than others when it comes to amenities. I asked each GM what type of true service training each employee receives. Their answers were hit-and-miss.

Services 245
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Building Better Travel Loyalty Programs With Insights From Amazon and Expedia Group’s One Key Program

Skift Blog

Skift Take: As brand loyalty and consumer retention become increasingly important business metrics, travel brands must find new and innovative ways to reach and engage consumers.

Travel 346
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U.S. Travel Predicts International Inbound and Domestic Business Travel to Remain Low

Lodging

WASHINGTON—The U.S. Travel Association released its biannual forecast for travel to and within the United States through 2027, showing that international inbound and domestic business travel will remain below pre-pandemic levels in 2024. The forecast, prepared by Tourism Economics, was released after U.S. Travel revealed the findings of a global competitiveness report conducted by Euromonitor International, which found the U.S. ranked 17th out of 18 top markets for travel due to decades of under

Travel 290
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Exclusive: IHG’s Leanne Harwood departs Australia for major Americas role

Hotel Management

Popular IHG leader Leanne Harwood is set to depart Australia in the coming weeks to take up a new opportunity to lead IHG Hotels and Resorts’ Luxury and Lifestyle portfolio in the Americas. A highly respected and experienced leader, Harwood currently serves as SVP, Managing Director for IHG’s Japan, Australasia and Pacific (JAPAC) region, and has led record regional growth since assuming the position six years ago, in January 2018.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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‘Hilton for Business’ Transforms the Travel Management Experience for Small? and Medium?Sized Businesses

Hospitality Net

Hilton yesterday debuted Hilton for Business, a new, digital-forward travel program that empowers professionals running small- and medium-sized businesses to simplify travel management while enhancing rewards and discounts for their loyalty.

Business 287
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IBS Software Acquires Hotel Tech Company for $90 Million

Skift Blog

Skift Take: IBS Software has taken a $90 million step toward its goal of becoming a "player of consequence" in hotel tech. It joins a group of others vying for the same.

Hotels 318

More Trending

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Music to hoteliers’ ears as Sydney concert cap lifted

Hotel Management

The NSW Government is lifting the cap on concerts for the SCG precinct and Allianz Stadium from an average of four events a year to 20 events a year, in a bid to drive more visitation to the state. Lifting the restriction on concerts spells good news for the accommodation sector, with Accommodation Australia NSW Manager, Stacey McBride, welcoming the move.

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Four months later: An update on New York City’s short-term rental rules

Hospitality Net

Four months after New York City’s restrictive short-term rental rules went into effect, a new analysis of publicly available data reveals no discernible improvement in rental prices or housing inventory in the city.

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First Look Onboard Air India’s A350 Flagship: Is It Worth the Wait?

Skift Blog

Skift Take: With the airline focusing so many of its turnaround initiatives around the A350, the jet marks a huge opportunity to showcase the new Air India to the world.

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Island Hospitality Management Launches IHM Outdoors

Lodging

WEST PALM BEACH, Florida—Island Hospitality Management announced the launch of IHM Outdoors, marking the inception of a division focused on outdoor and resort hospitality. This encompasses Recreational Vehicle (RV) resorts, vacation rentals, glamping, and other outdoor hospitality options. The formal unveiling of IHM Outdoors follows the transition of five RV Resorts to IHM Outdoors management.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Social Media Advertising Strategies and Best Practices for Ecommerce Brands

Social Hospitality

Creating a dedicated space or hashtag Social media advertising has risen to prominence as a formidable tool for ecommerce businesses. Advertising allows brands to broaden their reach, increase sales, and establish brand awareness. Platforms like Facebook, Instagram, Twitter, and LinkedIn, have millions have active users each day. Leveraging social media for advertising has the potential to revolutionize the success of ecommerce endeavors.

Branding 264
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Club Med opens new Premium Resort, Kiroro Grand, in Japan

Hospitality Net

Located on the Northern Island of Hokkaido, the new Resort elevates the benchmark for premium, all-inclusive mountain holidays for families in Asia Pacific. Club Med, the pioneer of premium all-inclusive holiday experiences, proudly announced the official opening of Club Med Kiroro Grand. Nestled in the heart of Hokkaido’s pristine Kiroro region, renowned for its record-breaking 21-metre snowfall and an extended 160-day winter, Club Med Kiroro Grand is poised to redefine Asia’s alpine holiday ex

Resorts 276
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Airbnb Establishes Housing Council to Bolster Short-Term Rentals as Regulators Bear Down

Skift Blog

Skift Take: Airbnb's new Housing Council is designed to help it enhance its posture during regulatory battles, and to engage with communities as a better corporate citizen.

Travel 291
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Marriott Breaks Ground on Inaugural StudioRes Hotel

Lodging

BETHESDA, Maryland—Marriott International, Inc. celebrated the groundbreaking of its inaugural StudioRes hotel, as Concord Hospitality began construction of its first property in Fort Myers, Florida. Announced in June 2023, the StudioRes brand is Marriott’s affordable midscale extended-stay brand in the United States and Canada. The StudioRes property in Fort Myers is projected to open in Spring 2025 and is being developed by Concord Hospitality with its longtime partner Whitman Peterson.

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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Just the beginning: a NITA graduate’s journey into the tourism industry

Hotel Management

An enthusiastic bunch of talented hospitality and tourism graduates have entered the workforce after recently gaining National Indigenous Training Academy (NITA) qualifications at Voyages’ Mossman Gorge Cultural Centre. NITA’s world-class training and employment programs– offered at its Mossman Gorge and Ayers Rock Resort sites – provide young Aboriginal and Torres Strait Islanders with the knowledge and skills to pursue careers in hospitality and tourism.

Tourism 264
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Planning phases of U.S. hotel pipeline reflect confidence in travel

Hospitality Net

Activity in the planning phases of the U.S. hotel pipeline remain up, while rooms in construction decreased after two months of gains, according to CoStar’s December 2023 data. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets.U.S.

Pipeline 274
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Airbnb Claims NYC Crackdown Hasn’t Delivered

Skift Blog

Skift Take: New York City's defacto short-term rental ban is harsh. Hopefully, the city will revisit the law to strike a more balanced approach.

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CoStar: U.S. Hotel Performance Reached Highest ADR and RevPAR on Record in 2023

Lodging

WASHINGTON—The U.S. hotel industry posted its highest average daily rate (ADR) and revenue per available room (RevPAR) on record, according to 2023 data from CoStar. U.S. Hotel Performance During 2023 Percentage change from 2022:Occupancy: 63.0% (+0.6%)ADR: US$155.62 (+4.3%)RevPAR: US$97.97 (+4.9%) The country’s occupancy level was its highest since 2019.

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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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Crown Plaza to replace Adelaide Holiday Inn as demand for meetings and events soars

Hotel Management

Plans for a 130-room Holiday Inn and Suites in Adelaide have been upgraded with the hotel now set to operate as a 155-room Crowne Plaza when it opens its doors in the second half of 2024. IHG Hotels and Resorts, in partnership with Pelligra Group and One7, said the Mawson Lakes property – which was first announced during AHICE Asia Pacific in Adelaide in May 2022 – has undergone a transformation during development and is now positioned in the upscale segment.

Events 264
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BluHost Taking Hospitality Financial Management Seriously with New Accounting System Upgrade

Hospitality Net

BluHost is entering 2024 with a new enterprise accounting solution backing its portfolio of select service and ultra-luxury hotels and a mix of fine dining to casual restaurants. José M. Suárez, president and CEO of the Puerto Rico based hospitality management company, selected PVNG by Aptech because of past positive experiences with the company.

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Six Flags Adding AI and Metaverse in Partnership With Google

Skift Blog

Skift Take: Visitors don't necessarily think of advanced AI and extended reality when they book an amusement park trip, but Six Flags is trying to change that.

Travel 303
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WorldVue Announces Partnership With OpenWiFi

Lodging

HOUSTON—WorldVue announced a partnership with OpenWiFi to enable global deployment of Telecom Infra Project (TIP) OpenWiFi solutions. Through this partnership, WorldVue will integrate OpenWiFi’s open-source technology into its WiFi solutions, allowing for flexibility and the ability to streamline network operations. This is done using TIP OpenWiFi-certified software and hardware, as well as additional hardware from other manufacturers.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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sbe, Marc Anthony form strategic partnership

Hotel Business

International lifestyle hospitality group sbe has unveiled an exclusive partnership with singer, songwriter, actor and entrepreneur Marc Anthony and his company Magnus as new equity partners in sbe. Led by founder/CEO Sam Nazarian, sbe’s new multi-vertical business strategy will focus on growing the brand among Latin American audiences. “It’s an honor to join forces with longtime friend and international superstar Marc Anthony,” said Nazarian. “I have a tremendous a

Branding 126
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IHG Hotels & Resorts signs LOI to bring its new midscale conversion brand Garner to Japan in 2024

Hospitality Net

London, United Kingdom – IHG Hotels & Resorts (IHG) plans to launch the Garner™ brand in Japan this year, marking the first deal outside of North America for its new midscale conversion brand.

Branding 273
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Iceland Volcano Eruption Causes Blue Lagoon to Close Again

Skift Blog

Skift Take: The popular Blue Lagoon attraction has closed as a precaution, but early signs are that the volcano's activity may not disrupt Icelandic tourism too much.

Closing 297
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Mike Woodward Names EVP and Chief Growth Officer of HVMG

Lodging

ATLANTA—Hospitality Ventures Management Group (HVMG) announced that Mike “Woody” Woodward has been named executive vice president and chief growth officer. In his new role as a member of HVMG’s executive team, Woodward will lead the organization’s growth and investment team and be responsible for strategies that lead to both third-party management agreements and property acquisitions.

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Preventing Employee Burnout in Restaurants & Hospitality: An Integrated Approach

Speaker: Lissa Bowen - Chief People + Culture Officer, Full Course Executive Director, Full Course Foundation

Employee burnout is a pervasive issue in the fast-paced and demanding restaurant industry, resulting in decreased productivity, high turnover rates, and compromised mental well-being. Effectively addressing this challenge requires a comprehensive approach that combines conventional management techniques, insights from neuroscience, and stress management strategies.

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Ashburton Hospitality Advisors launches

Hotel Business

Carmen Almos has launched Ashburton Hospitality , a full-service consultancy firm focused on asset management. The firm began initial operations in 2023 and already has amassed a portfolio that includes nine hotels across brands such as Hilton, Marriott and IHG. “As a female- and minority-founded business whose leadership brings ownership and operational experience to the table, Ashburton brings its own, unique perspective to asset management,” Almos said.

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Hyatt Announces Plans for First Hyatt Centric Hotel in Nepal with Hyatt Centric Soalteemode Kathmandu

Hospitality Net

Hyatt Hotels Corporation (NYSE: H) today announced an agreement between a Hyatt affiliate and City Hotel Limited to transform Hyatt Place Kathmandu into the planned Hyatt Centric Soalteemode Kathmandu, fully rebranding into the first Hyatt Centric hotel in the country upon completion of a renovation. The rebrand will come with a renovated entrance and lobby area, a unique sky bar and lounge, and enhanced amenities.

Hotels 272
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JetBlue and Spirit to Appeal Decision to Block Merger

Skift Blog

Skift Take: JetBlue and Spirit said they are appealing the decision to block their merger with the First Circuit Court of Appeals.

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Uplift Partners With Club Med for Pay-Over-Time Offering

Lodging

SAN FRANCISCO—Uplift announced a partnership with Club Med to provide their guests with the ability at checkout on all reservations to spread the cost of their booking over time. This new payment offering provides customers the ability to reserve an all-inclusive vacation by spreading the cost of their purchase across monthly installments. “Club Med allows guests to craft and plan their ultimate dream vacation, and through this exciting partnership, we are enhancing that experience with [&

Hotels 274
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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.